Complaints
This profile includes complaints for Campus Box Media, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 110 total complaints in the last 3 years.
- 49 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by Campus box Media to sponsor my local ********************** in the area. I agreed to sponsor my local ********************** basketball and football season. Once I received all of my 4 sample shirts and coupons, I realized the ********************** they had me sponsor is Located in ************, and I am located in ****************. I was lied to and now I can't even get through to them on the phone.
Business Response
Date: 12/04/2024
RE: Case# ********
Dear: Dispute Resolution Department,
On behalf of Spirit Stop, I would like to address the complaint letter we received on 7/12/24 in-regards to ******* *******.
I have reached out to Mr. ******* ******* and was unable to reach him and have left several messages with ****. After reviewing Mr. ******* account, we did cancel the final payment and would like to discuss further when he is available to get everything resolved. If Mr. ******* would like to discuss further, he can email me at ********************************* or contact me on the phone number I left with Abby.
We again apologize for any inconvenience to Mr. ******* ******* and your office.
Sincerely,
***** *****
Customer Relations Manager
************Initial Complaint
Date:06/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was solicited by Campus Box Media earlier this year for a school sponsorship. They claimed they were partnered with the local high school and would provide geo-fencing (ads to parents' phones at football games with my logo/promotion), PA announcements , water bottles with my logo, and literature in school with our brand and coupon(s). I have come to find out they have absolutely NO affiliation with *******************. I spoke to the principal directly. All they did was make tons of cheap water bottles (with no lids!) with my logo and mail them to the school, which they then threw away because they do not work with this company. They inserted coupons of mine inside the water bottles, but again they were thrown away because they completely lied about their offerings and affiliations.Customer Answer
Date: 09/05/2024
Hello, I have also NOT heard from Campus Box Media. They continue to elude me. Thank you and good luck.Business Response
Date: 12/04/2024
RE: Case# ********
Dear: Dispute Resolution Department,
On behalf of Sports Promotion Network, I like to address the complaint letter we received on 6/21/24 in-regards to **** *********.
I have reached out to Mr. ********* and was unable to reach him and have left messages and have not heard back. After reviewing Mr. ********** account, we are refunding the full amount paid. If Mr. ********* would like to discuss further, he can email me at ********************************* or contact me on the phone number I left on his voicemail.
We again apologize for any inconvenience to Mr. **** ********* and your office.
Sincerely,
***** *****
Customer Relations Manager
************Initial Complaint
Date:06/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
January ****** Order #******* March 22, 2024 Order#******* These guys call stating they are helping a local high school. I thought this was a great idea until I got another call from them for another order #******* on June 6, 2024. I thought this is getting ridiculous. 3 times in the same year asking for advertising and stating that they help the local high school? I called the high school and talked to many people who said they have never used Campus Box Media, Spirit Stop, or Grassroot Media, or anything else affiliated with Campus Box Media.I have tried many times to contact Campus Box Media, or one of their affiliates, and just get placed on hold for a very long time with no response. I have paid them $1627.95 this year, and they are trying to get another $819.97. I have not paid anything for this most recent order, but can't get a hold of anyone to cancel it.Business Response
Date: 12/02/2024
RE: Case# ********
Dear: Dispute Resolution Department,
On behalf of Spirit Stop, I would like to address the complaint letter we received on 6/11/2024 from Mr. *** *******.
After the feedback from Mr. ******** I reached out to our contact at the school by email, and she replied and said Yes, we did receive them! The cheer team usually hands/ throws them out at games and other big events! They put the coupons rolled up in the shirts and bottles and threw them out! The banner should be hanging up at games, but season is done for football, do you want me to take the same banners and hang them up in the gym?
I have attached the school email for your records as well. emailed and left a couple of messages for Mr. ******* and have not heard back. I am happy to help if he needs anything else.
We again apologize for any inconvenience to Mr. *** ******* and your office.
Sincerely,
***** *****
Customer Relations Manager
************Initial Complaint
Date:06/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i ordered tee shirts my daughter's senior year, I've never seen the shirts given away at the game, it was basketball as a promotional thing for my business as well. I was supposed to be advertised on the billboards as well as seen when the Wi-Fi was used, I was also supposed to receive tee shirts for my family. tee shirts came in wrong sizes and of very poor quality... I've spent 4-6 months trying to contact them, they won't return my calls. i can show on my credit card statement I paid them over 1000 dollars. I want my money back and want everyone to know what kind of business they are.Business Response
Date: 10/09/2024
RE: Case# ********
Dear: Dispute Resolution Department,
On behalf of Spirit Stop, I would like to address the complaint letter we received on 6/22/2024 from Mr. ***** ******.
After the feedback from Mr. ******* I reached out to our contact at the school by email, and she replied with the new contact ********************** Branscum replied to the email and said yes, they received Mr. ******* items and threw them out at the games. I have attached the school email and the geo fencing stats and the tracking details for you to preview.
I emailed Mr. ****** and have not heard back, but I am happy to help if he needs anything else.
We again apologize for any inconvenience to Mr. ***** ****** and your office.
Sincerely,
***** *****
Customer Relations Manager
************Business Response
Date: 10/09/2024
RE: Case# ********
Dear: Dispute Resolution Department,
On behalf of Spirit Stop, I would like to address the complaint letter we received on 6/22/2024 from Mr. ***** ******.
After the feedback from Mr. ******* I reached out to our contact at the school by email, and she replied with the new contact ********************** Branscum replied to the email and said yes, they received Mr. ******* items and threw them out at the games. I have attached the school email and the geo fencing stats and the tracking details for you to preview.
I emailed Mr. ****** and have not heard back, but I am happy to help if he needs anything else.
We again apologize for any inconvenience to Mr. ***** ****** and your office.
Sincerely,
***** *****
Customer Relations Manager
************Customer Answer
Date: 10/09/2024
I am rejecting this response because: the items were supposed to be thrown out my daughter senior year in basketball. I'm pretty sure the shirts were still being thrown out a year after she graduated, and I was told my family would receive some of these items, they came and did not fit which I've told box campus. I was told that the shirts would be thrown out during my daughter's senior year basketball. they wasn't- and that's what I paid 1200 to get.Initial Complaint
Date:05/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This bussiness called me in January asking if I could donate to my local high-schools football team. Promising to promote my small bussiness. And to receive promotional items. I did I payed 1000 dollars. I have tried to contact them multiple times with no help what so ever.Customer Answer
Date: 11/15/2024
Yes, I have been contacted by this company again. Not to try and resolve the issue but to ask for more donations. When I confront them on the matter they act oblivious and say I need to check the emails please hold. And just hang up. These people need to go to jail.Business Response
Date: 03/31/2025
CID ********- ******** ******** Left MessageBusiness Response
Date: 04/01/2025
RE: Case# ********
Dear: Dispute Resolution Department,
On behalf of Campus Box Media, I would like to address the letter of complaint we received from *** ******** ********.
I have spoken with *** ********,and we have come to a resolution that he is satisfied with. After our discussion, he expressed his contentment with the outcome. I will keep him updated in the process of his order until it has been delivered.
We would like to extend our apologies once again for any inconvenience caused to *** ******** ******** and your office.
Sincerely,
***** *****
Customer Relations ManagerInitial Complaint
Date:05/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This happened last winter .they call me out of the blue (09/2023) told me to help the highschoolers from my local school with advertisement for their basketball games ( offered me the banners, also souvenirs with the logo of my company .finally paid it off .they said were going to mail me samples of what they were going to give at the basketball games with my logo and contact info . .The never send me anything they do not call me back either .a total scam. I did it to support the kids from where my office is located .Please do not do business like this you're profiting from the good hearts of small business .Business Response
Date: 12/18/2024
RE: Case#********
Dear: Dispute Resolution Department,
On behalf of Prime Time, I would like to address the complaint letter we received on 6/6/24 in-regards to ****** ********
I have spoken with Mr. ******** and have come to an agreement, and he is happy with the outcome.
We again apologize for any inconvenience to Mr.****** ******** and your office.
Sincerely,
***** *****
Customer Relations ManagerInitial Complaint
Date:04/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the past two years I have used Campus Box media to sponsor El Toro High Schools football program. I paid almost $1600 for my sponsorships that include advertising materials. I found out from the school that they do not participate or affiliate with this company and does not use them for advertising. Everything that I was promised and paid for was a lie as the school has never received any of the sponsorship money or materials. I contacted the company today to inquire about a refund but during my conversation I was hung up on. This is extremely disappointing when you are a local business trying to support a local high school and a dishonest company is taking advantage. After reviewing the BBB on this company I am not the only one that has been scammed by this company. Attached are my receipts, list of what was promised with my sponsorship and an e-mail chain with ******************* about not receiving anything from Campus Box. I want my money back from this company and beware of this scam!!!Business Response
Date: 08/22/2024
RE: Case#********
Dear: Dispute Resolution Department,
On behalf of Sports Promotion Network, I would like to address the complaint letter we received on 4/25/24 in-regards to *****************.
I have reached out to ************** and have not heard back yet. If ************** would like to discuss further, he can email me at ********************************* , then we can possibly setup a time to talk.
We again apologize for any inconvenience to ******************** and your office.
Sincerely,
*********************
Customer Relations Manager
************Initial Complaint
Date:04/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Campus box media scammed me out of nearly $2k, that is not a lot of money to some but to a small business owner that is a decent amount. This company takes money from decent hardworking people who just want to support the future of their communities. I have contacted Campus box multiple times over the course of the past year ******* and they have yet to process my refund. they promised a lot of ************ paid a lot of money for that only for them to ghost me and play dumb about shipping issues and the school making mistakes. The school had no idea who this company is. I have already contacted my attorney and told my extended family who are all in the law field, they seem to respond to every negative complaint (+75) saying they refunded (another lie) so maybe when they see this they will think twice about how damaging their actions are to others. ***** always finds out.Business Response
Date: 08/22/2024
RE: Case#********
Dear: Dispute Resolution Department,
On behalf of Spirit Stop, I would like to address the complaint letter we received on 4/24/24 in-regards to *************************.
I have reached out to ****************** and have not heard back yet. If ****************** would like to discuss further, he can email me at ********************************* , then we can possibly setup a time to talk.
We again apologize for any inconvenience to **************************** and your office.
Sincerely,
*********************
Customer Relations Manager
************Initial Complaint
Date:03/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number is *******. There were two payments of $532 made between September and December of 2023 and two payments of #***.98 made in march of 2024 Two seasons were purchased which were to include announcements, banner, social media shout out none of which were completed. It also included tshirts coupons and digitial impressions which were delivered. First season was for football 2023 halfway through the season I had contacted them wanting to cancel for the basketball season because they did not deliver what they were supposed to. I spoke to a peyton with the company that was supposed to relay to customer service and her supervisor to resolve neither of which I ever heard from. For weeks now I have been leaving several messages a week and sending in emails. and have had no response from either way. I have called the school that we participated with. They will be speaking to the athletic director to see if they can assist with communication.Business Response
Date: 08/21/2024
RE: Case#********
Dear: Dispute Resolution Department,
On behalf of Spirit Stop, I would like to address the complaint letter we received on 4/1/24 in-regards to *************************.
I have tried reaching out to ************** with both phone number we have for her and neither ************ nor ************ are working number. I was also going to contact her on the complaint, but it is not a full phone number as well. If ************** would like or needs to discuss further,she can email me at *********************************.
We again apologize for any inconvenience to **************************** and your office.
Sincerely,
*********************
Customer Relations Manager
************Initial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $1,600 to these people and was promised hoodies, shirts, hats with our logo on it. Also, that our advertisement would pop up on everyones phone that came to a home game due to geo fencing and that our name would be in scoreboard and the announcers would announce our name and the coaches would pass out coupons with our company information on it. I have not received any of the merchandise I paid for and when I attended home game myself NONE of what I was promised was delivered. When I spoke to not only the athletic director and the cheer coach of the school the we are supposedly sponsoring-no one has even heard of Campus Box or even knew what I was talking about! I have tried to reach out to these people several times and no one had called me back.Business Response
Date: 03/14/2024
RE: Case#********
Dear: Dispute Resolution Department,
On behalf of Spirit Stop, I would like to address the complaint letter we received on 2/7/2024 in-regards to ***********************.
Due to the misunderstanding between our office and ****************, we have tracked the items that were shipped to the high school, and they were delivered on 1/11/2024 at 12:12pm. Campus Box Media contacts the *********** for approval prior to contacting the community and they understand what they are supposed to do with all the items that are sent to them. I have attached the tracking for the high schools items and the email confirmation from our contact at the school, sometimes we are not setup with the person they may contact at the school; also attached is the **************** Report detail for ***************. **************** received his samples,we always send samples to the sponsors, so they see and know their order has been produced.
We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our sales staff and the customer.
We again apologize for any inconvenience to *************************** with Lone Star Door Refinishing and your office.
Sincerely,
Customer Relations Manager
************Business Response
Date: 03/14/2024
Additional email response from the schoolCustomer Answer
Date: 03/18/2024
I am rejecting this response because: When I spoke to the cheer coordinator in PERSON and went to the actually home game myself-NOTHING was passed out. No hoodies, no shirts, no coupons, and NO GEO-FENCING.
I JUST WANT A REFUND.
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