Complaints

This profile includes complaints for Campus Box Media, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Campus Box Media, LLC

  Dallas, TX 75248-3946

  
• 

  Spirit Stop

  4500 Cambridge Rd Ste 200 Fort Worth, TX 76155

  
• 

  Grassroots

  Fort Worth, TX 76155

  
• 

  Prime time Advertising

  4500 Cambridge Rd Ste 200 Fort Worth, TX 76155

  
• 

  Campus Box

  4500 Cambridge Rd Ste 200 Fort Worth, TX 76155

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently contacted by Campus Box Media in regards to sponsoring a local high school sports team. I signed up to sponsor several activities. I was told we would receive proofs of everything and samples of what would be given out. They have taken 3 payments from me, but I have not received anything from them. I reached out to the high school, *************** in ******, ** and they informed me that they do not work with that company. The payments we made are as followed: 08/08/2023: $359.99 10/25/2023: $699.98 11/08/2023: $360.00

  

  Business Response

  Date: 08/14/2024

  
  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 11/8/2023 in-regards to *********************.
  
  This has been resolved and money has been put back into their account by chargeback. All orders have been cancelled
  
  We again apologize for any inconvenience to ************************ and your office
  
  Sincerely,
  
  *********************
  Customer Relations Manager
  ************

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this Campus Media Box for sponsorship of my daughters high school team through my small business. They offered to promote my business with coupons, water bottles, in game banners etc. I called the person in the school whos in charge of sponsorship and they had told me they never received anything in regards to promoting my business. I reached out multiple times to Campus Box Media saying i was unhappy and would like a refund due to no proof of them promoting my business as agreed. They have been given me the back and forth with no actual proof til finally i decided i would report them to the BBB so no other small businesses get ripped off. Its hard enough being a small business trying to grow and these companies like Campus Box Media take advantage of our hard earned money. I thought I was working with the school directly til i realized they are a 3rd party. Please stay away from this place and any other place thats similar and go by different names.

  Customer Answer

  Date: 12/26/2023

  still have not heard from the company 

  

  Business Response

  Date: 03/31/2025

  CID ********- ****** ********* Working with Mr. *********

  

  Business Response

  Date: 05/05/2025

  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Campus Box Media, I would like to address the complaint letter we received from Mr. ****** *********
  
  I have spoken to Mr. ********** and we have resolved with a resolution,and he is satisfied.  After speaking with Mr. ********** he is happy with the outcome.
  We again apologize for any inconvenience to Mr.****** ********* and your office.
  
  Sincerely,
  
  ***** *****
  Customer Relations Manager

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/28/23- this company called me to sponsor a ********************************* in *********** *********. I was promised/paid for Announcements, Banner, Social Media Shoutout, geofencing, coupons, and sports bottles. I received nothing. They did not do anything that I was told. This company scammed me out of advertising money. The school doesnt use a third party to do their advertisement. This company had to know that and literally made false promises and stole my money.

  

  Business Response

  Date: 06/24/2024

  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Sports Promotion Network, I would like to address the complaint letter we received on 4/5/2024 from *************************************.
  
  I have spoken to **********************, and we have resolved with a resolution, and he is satisfied.  After speaking with **********************, she is happy with the outcome.
  
  We again apologize for any inconvenience to ************************************ and your office.
  
  Sincerely,
  
  
  
  *********************
  Customer Relations Manager
  ************

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Campus Box Media $1,119.98 to advertise my business during football season at ********************************* which would include a banner, loudspeaker ads, water bottles, and coupons. None of this took place and the school had never hear of me. I had also signed up for basketball season and paid ****** so far as to which now see does not go towards the school as they told me at ********************* to go through them directly in the ******************** They do not use Campus Box Media and have not used them. I feel Campus Box Media dammed me out of my money for zero advertisement in return

  

  Business Response

  Date: 02/15/2024

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 11/14/2023 in-regards to ***************************.
  
  This has been resolved and money has been put back into their account
  
  We again apologize for any inconvenience to ******************************, and your office
  
  
  
  Sincerely,
  
  Customer Relations Manager
  ************

  Customer Answer

  Date: 02/15/2024

  I am rejecting this response because:   The money has not been returned to my account. Please provide date that you returned funds to me please. At this time I have to received payment. 

  

  Business Response

  Date: 03/19/2024

  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Sports Promotion Network, I would like to address the complaint letter we received on 2/15/2024 from *******************************
  
  I have spoken to **********************, and we have resolved with a resolution, and he is satisfied.  After speaking with **********************, he is happy with the outcome.
  
  We again apologize for any inconvenience to ****************************** and your office.
  
  Sincerely,
  
  *********************
  Customer Relations Manager
  ************

  Customer Answer

  Date: 03/19/2024

  I have reviewed the business response and accept this resolution. ***** from Campus Box Media went above and beyond to make things right. 

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 30, 2023 I was contacted via telephone bye a marketing associate representing Prime Time ************************************************ They were selling advertising spots with High Schools. During the possibly recorded conversation, I was told repeatedly that the *********** I would be advertising with was local to me and my business, specifically in Commerce, Ga. After paying a deposit of $300 the receipt and invoice was emailed to me showing an entirely different location. On the invoice it stated that I was advertising with *********************. If I had agreed to this I would not be complaining, but I did not! I am a small business and it's important that I keep my advertising very specific so that it is effective and affordable.After I realized this is not what I agreed to, I made several phone calls and with no answer. I left voicemails and no one returned my call. I sent several emails to several people and as of yet have received no acknowledgement or response. I have already closed the debit card that would have been used to make incremental payments over the next 4 months to this fraudulent company, now I would like a refund of the $300 deposit paid because I do not wish to do business with companies that mislead (Lie) for a sale. I have attached a copy of the emails sent.

  Customer Answer

  Date: 12/28/2023

  This message is in regard complaint submitted on 10/31/2023 against Campus Box Media, LLC.  assigned ID ********. 
  
  I have not heard anything from the company. 
  
  Fasco Inc. 
  *******************************

  

  Business Response

  Date: 02/15/2024

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 10/31/2023 in-regards to *******************************.
  
  This has been resolved and money has been put back into their account
  
  We again apologize for any inconvenience to **********************************, and your office
  
  
  Sincerely,
  Customer Relations Manager
  ************

  Customer Answer

  Date: 02/15/2024

  I am rejecting this response because:   I am a small business owner trying to support local businesses as I grown my own business. This advertising company seems, in my opinion, to prey on small businesses to fraudulently make profits without providing the services promised. I reject this response because my own bank had to pursue them so that I could be reimbursed for the money they took and then did not provide the service. I reject this response for all the small businesses that they will scam in the future. For all the small businesses that *** not have the resources to recover the money that is spent with a company that has no intent on providing the promised services. I would like all the small businesses to read this and stay far away from this company!!!

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this company in 2022 who said that they were calling on behalf of the school looking for sponsorship for cups that would have my logo along as well as coupons in the cups with a banner the school would display and supposed geofencing and pinging of electronic coupons to people who attended games. I also previously did this and went through with the full payment during 10/2022 as well as during May 2023. After not receiving any customers bringing in coupons or showing me coupons from the supposed phone pinging messages I decided to call the school myself and was shocked to be told that they were in no way affiliated with this company and that there was no banner present and no cups were being passed out. I was also told this company has taken advantage of other local small businesses as well previously but that no business between the school and this company was being done. After being contacted by Campus Media for my last payment for what would have been a third time doing business with them I told them of my conversation with the school and then was given a bogus contact from the school (the person they named had not worked from the school for the past few years I also confirmed with the school). I since have emailed and left messages but funny no one wants to call me back now to discuss my complaint or to issue a refund. What a sad way to do business and take advantage of small businesses. Payments 9/18/22 $669.98 3/11/23 $500.00 8/31/23 $499.99

  Customer Answer

  Date: 01/04/2024

  They have called about 3 times since to try and collect a payment along with mailing multiple invoices. The first time I told them I needed to speak to someone regarding my order in which they told me they could only handle payments and so I was only sent to a voicemail which I left one and no one returned that call. The second time I told them I had questions regarding the package they were trying to collect for and again said they could only take payment and sent me to voicemail and again no return call. The 3rd time I told them about being taken advantage of and how the name of the school contact in which they gave me hadn't worked at the school in the last 3 years they then told me that it was the schools responsibility to contact them which that change but had no comments for the fact that I told them the school themselves told me they were in no way affiliated with them. I was told this time that a message would be sent to a supervisor, however, again no return call.

  

  Business Response

  Date: 03/19/2024

  RE: Case#********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 10/23/2023 in-regards to *************************.
  
  
  Due to the misunderstanding between our office and *****************************, we have tracked the items that were shipped to the high school for both orders that were paid for, the delivery for BB 22/23 was delivered on 11/3/2022 at 12:46pm and was left at the receiving dock, the order for FB 23/24 was delivered on 5/19/2023 at 12:36pm and was signed for by *******.  
  
  I have attached the tracking for the high schools items and the email confirmation from our contact at the school and her approval, sometimes we are not setup with the person they may contact at the school; also attached is the **************** Report detail for ******************.  Campus Box Media contacts the *********** for approval prior to contacting the community and they understand what they are supposed to do with all the items that are sent to them. 
  
  
  We have always tried to maintain a clear line of communication between the schools we represent and our customers, however, sometimes the line of communication is misinterpreted between our sales staff and the customer.
  
  We again apologize for any inconvenience to ***************************** with Sweet Southern Soul Boutique and Florals and your office.
  
  
  Sincerely,
  Customer Relations Manager
  ************

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 19 I requested a refund. I had purchased a package to support a local school. They were taking a long time to provide an artwork proof and kept making same mistakes over and over it was self explanatory as to what needed to be corrected, the product want correctly explained. I asked for a cancellation as it was a month into football season. I was then told that I was paying for Football and basketball season for **** ! I said I am not paying 779 now and 779 quarterly when the service doesn't start until next year. I was told I could request a refund which I did, I also filled out their request for a refund form. I keep emailing calling and leaving messages and no one now answers the phone or calls me back. I have said in many emails that if this is not resolved I would file a credit card dispute and file with BBB. I have been trying to resolve this for over a month.

  Customer Answer

  Date: 12/28/2023

  Hello ***********;
  
  Ive still not heard anything from the company I did file a credit card dispute with my bank. They had done a temporary refund. Im hoping to hear some resolve with that soon so they make a final refund. 
  
  Thank you for your kind help
  ********************;
  Dre# ********
  ****************
  Agent line: ************
  Client line : ************

  

  Business Response

  Date: 01/05/2024

  
  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Primetime Advertising, I would like to address the complaint letter we received on 10/20/2023 from ***************************************************** spoke with our customer service department and expressed her concerns, my customer service department advised her that she would check into a refund, and it was approved on 11/3/2023; it looks like ************ received a chargeback on her card on 11/7/2023.
  
  We again apologize for any inconvenience to ************************ and your office.
  
  Sincerely,
  
  *********************
  Customer Relations Manager
  ************

  Customer Answer

  Date: 01/05/2024

  I have reviewed the business response and accept this resolution. 
  

  with that said I had to issue a dispute with the credit card company to get the refund . My credit card company did accept the claim and I did receive a credit but campus box media did not respond to the credit card company ( to the best of my knowledge) 

   

  I consider this matter resolved 

   

  ********************;

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2023 paid for all star package for adverting at the local school with coupons banner and PA Announcements during football game. and nothing was delivered talked with the school and Campus Box does not work with the school at all and i Paid almost ******* for the Package i was promised, I want a refund and this company should not be in business anymore the scam ************* out of Money thanking they are supporting local schools and students.

  

  Business Response

  Date: 02/06/2024

  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Sports Promotion Network, I would like to address the complaint letter we received on 10/20/2023 in-regards to Dales Plumbing ****** Svc.
  
  I have spoken to ***************************** on 1/3/2024,to let her know that I submitted for her to have a full refund.  I gave **************** my personal number if something happens so she can reach out to let me know.
  
  We again apologize for any inconvenience to ****************************, and your office.
  
  Sincerely,
  
  Customer Relations Manager
  ************
  

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Spirit Stop/ Campus Box Media over $500 as a new **** Estate Agent. They promised to send promotional content, post on social media, and donate to the local highschool. None of this was done. They didnt even know about it. This has been an ongoing problem since July. I still have not received a refund after the request has been approved and it has been 19 days since the approval. The communication has been slow if any. I need my money back. I cant throw around money like this. I need a refund.

  Customer Answer

  Date: 10/20/2023

  This company should be shut down. Ive been trying to get the to refund the money for months and I have barely gotten a response. Once I submitted the claim they refunded immediately. Their company is a scam.The reviews show they do this offen . The only one keeping them accountable is the Better Business Bureau. I appreciate your help in getting the refund. I would just like to drop my vote in the hat to shut this business down. I would have been helpless without the BBB help. They should have been honest and make it right themselves without me having to file a claim. This is a terrible business.

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this company for sponsoring our local high school which my children attend. The school stated they don't get outside companies to do sponsorships. This is a scam!

  

  Business Response

  Date: 12/22/2023

  RE: Case# ********
  
  Dear: Dispute Resolution Department,
  
  On behalf of Spirit Stop, I would like to address the complaint letter we received on 10/17/2023 in-regards to CQI Home Inspections, LLC.
  
  I have spoken to ********************************* on December 22, 2023, to let her know that I submitted for her to have a full refund.  I gave Ms. **** my personal number if something happens so she can reach out to let me know. I also explained that we were setup with the school, but in April the school called and discontinued our services. 
  
  We again apologize for any inconvenience to ********************************, and your office
  
  
  
  Sincerely,
  
  *********************
  Customer Relations Manager
  ************