Complaints

This profile includes complaints for RR Living's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RR Living

  1909 Woodall Rodgers Fwy 2nd Fl Dallas, TX 75201-2232

  
• 

  Kessler Point

  901 Kessler Ct Garden City, GA 31408

  
• 

  2626 Park

  2626 E Park Ave Tallahassee, FL 32301

  
• 

  Azure Cove

  1326 US Highway 80 West Garden City, GA 31408

  
• 

  The Summit at Rock Hill

  1817 Paces River Ave Rock Hill, SC 29732

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst experience ever ! Paid $150 in application fees just to never be responded to and when I finally did get in contact with an actual humanshe basically told me oh idk where your application is but Ill look into it. This was after they pushed my move in date back without my knowledge. Next thing I know my online account is no longer active and they stopped answering the phone again. Would not recommend doing business with them. Wish I would have read reviews first. Disputing that application fee too because I feel like they are running a scam !!

  

  Business Response

  Date: 07/01/2025

  Thank you for reaching out.  Here is the info provided by the director of operations, so this is now resolved:

  It appears the Mr. **** initially applied on May 29th. Upon review, the application was placed on the waitlist and had not yet been screened or finalized. On 6/12/2025, ***** attempted to call and sent a text message to follow up, as the application screening had still not been completed. According to our records, the online application was never fully screened and was ultimately cancelled while closing out the fiscal month on 6/5/2025.
  ***** was able to connect with him last week and tried to assist with resetting his account password so he could try and activate his account. She also enabled his email address on the 23rd. The applicant expressed frustration regarding the revised move-in date, stating he was unaware of the change. Unfortunately, this appears to have been a miscommunication. ***** has been working to resolve the issue. He has disputed the $150 charge, and I will be adjusting his ledger accordingly to remove the *** fees and related charges.

   

  

  Business Response

  Date: 07/03/2025

  Business

  Most Recent Message

  Date Sent: 7/1/2025 5:36:47 PM
  

  Thank you for reaching out.  Here is the info provided by the director of operations, so this is now resolved:

  It appears the Mr. **** initially applied on May 29th. Upon review, the application was placed on the waitlist and had not yet been screened or finalized. On 6/12/2025, ***** attempted to call and sent a text message to follow up, as the application screening had still not been completed. According to our records, the online application was never fully screened and was ultimately cancelled while closing out the fiscal month on 6/5/2025.
  ***** was able to connect with him last week and tried to assist with resetting his account password so he could try and activate his account. She also enabled his email address on the 23rd. The applicant expressed frustration regarding the revised move-in date, stating he was unaware of the change. Unfortunately, this appears to have been a miscommunication. ***** has been working to resolve the issue. He has disputed the $150 charge, and I will be adjusting his ledger accordingly to remove the *** fees and related charges.

   

  Customer Answer

  Date: 07/03/2025

  I am rejecting this response because:   They are lyingI reached out to ***** who promptly tried to say she couldnt find my application and then hung up and didnt answer the phone again after several calls ! I sent several emails and she didnt reach out until AFTER I reported them and gave them a 1star review on ******. They havent tried to assist or work with me in anyway and I definitely did dispute the charge because they were just trying to take my money. And upon review of their online reviews Im not the first ****** this has happened to. 

  

  Business Response

  Date: 07/03/2025

  While we completely understand the response is not what this person wants to hear, we issued the credit and have notes on his account with dates and details. This may be closed out.

  

  Business Response

  Date: 07/03/2025

  Business

  Most Recent Message

  Date Sent: 7/3/2025 2:20:08 PM
  While we completely understand the response is not what this person wants to hear, we issued the credit and have notes on his account with dates and details. This may be closed out.

  Customer Answer

  Date: 07/03/2025

  I am rejecting this response because:   No credit has been issued to my bank account. Still shows they took it and the dispute is still ongoing 

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased an apartment from ******** for the last 4 years. On march i decided to not renew my yearly lease since i was going to buy a house. Procedeed to tell the front office and they told me that i still had to pay one more month. Apparently they had a policy that stated i had to put a 60 days notice , i never received any notification but i was fine with that. I had never had any issues with them, and i wanted to leave on good terms. I paid the extra month and thought that was the end of it. A week later they send me an email with a pending balance on the account. They said they miscalculated the utilities and i still owed them 200. On top of that, since they didnt charge me a deposit when i moved in, they are trying to charge me 400 to clean the appartment. I tried talking some reason with them but they are threatening me to take me to collections if i dont pay that balance. This honestly feels like a scam, i always paid my rent / utilities on time and it feels like they just want more money from me since they couldnt keep the deposit money.

  

  Business Response

  Date: 06/11/2025

  Thank you for reaching out. We certainly hate to hear about any confusion, so attached is the lease, whereby Page 1 explains there is a 60-day notice required for termination.  As well, the resident's ledger is included. The photos that were taken upon move out are unable to be uploaded, but the resident is welcome to request those from the community office, which document the cleaning services & replacement item needed.
  
  Here are the details noted on the account that justify the charged amount:
  
  Lease ended on 3/26/25.
  Notice given date was 3/4/25.
  Resident moved out 5/26/25.
  Final utilities were charged upon move out.
  Full heavy clean, broken toilet seat, and carpet clean were also charged back.
  
  It is the responsibility of the apartment community to treat all residents fairly & equally, and based on the lease with these supporting documents, all charges are accurate and the responsibility of the resident.
  
  Thank you,
  
  *** **********, SVP
  
   

  

  Business Response

  Date: 06/30/2025

  I was unable to access the response portal and sent an email with all documentation to **** *********, the *** for BBB, on 6/11/25:

  Hi ****,
  I am unable to proceed with a complaint after spending hours attempting to determine what the issue is.  Can you please have this sent in to BBB on my behalf:
  
  Thank you for reaching out. We certainly hate to hear about any confusion, so attached is the lease, whereby Page 1 explains there is a 60-day notice required for termination.  As well, the resident's ledger and the photos that were taken upon move out are also included, documenting the cleaning services needed.
  
  Here are the details noted on the account that justify the charged amount:
  
  Lease ended on 3/26/25.
  Notice given date was 3/4/25.
  Resident moved out 5/26/25.
  Final utilities were charged upon move out.
  Full heavy clean, broken toilet seat, and carpet clean were also charged back.
  
  It is the responsibility of the apartment community to treat all residents fairly & equally, and based on the lease with these supporting documents, all charges are accurate.

  

  Business Response

  Date: 07/01/2025

  Thank you for reaching out. We certainly hate to hear about any confusion, so attached is the lease, whereby Page 1 explains there is a 60-day notice required for termination.  As well, the resident's ledger and the photos that were taken upon move out are also included, documenting the cleaning services needed.
  
  Here are the details noted on the account that justify the charged amount:
  
  Lease ended on 3/26/25.
  Notice given date was 3/4/25.
  Resident moved out 5/26/25.
  Final utilities were charged upon move out.
  Full heavy clean, broken toilet seat, and carpet clean were also charged back.
  
  It is the responsibility of the apartment community to treat all residents fairly & equally, and based on the lease with these supporting documents, all charges are accurate.

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been residents at ************* since 2013. After the last ********** change they moved to rent payment through an app (Bilt). We had set up direct payment from our account to pay rent every month. Our lease renewed for 1 May. The app showed the old lease and the new lease. We turned auto pay off on the old lease to ensure there was no draft as this was expired.We received a text message from Pelican Point ********** on April 29th to make sure that auto pay is turned off and there are other issues with the app not displaying the correct rent due for all residents and to go ahead to manually put in the amount due for 1 May. We paid rent manually with auto draft off and upon checking our account there was an additional auto draft so we paid rent twice. We have contacted the app as instructed by Pelican point office, we have contacted ********** by email and phone to obtain this refund and to date May 10th the overpayment still has not been returned to us. This is an entire month's rent they have been holding and there is no recourse. If we were late on rent we would be subject to heavy penalties but there are no consequences in reverse. We did not give Bilt or Pelican point permission to auto draft from our account and request this refund immediately.

  

  Business Response

  Date: 05/12/2025

  This has been handled and the resident was made aware on 5/9/25 that we the refund was handled. They are also aware that the funding may take 3-5 business days based on the financial institution. This may now be closed out.

  Thank you,

  *** **********, SVP

  

  Business Response

  Date: 05/27/2025

  This was resolved for the resident and may be closed out.

  Thank you,

  *** **********, SVP

   

   

  

  Business Response

  Date: 06/30/2025

  This was resolved for the resident and may be closed out.
  
  Thank you,
  
  *** **********, SVP

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out in Sept, 2024. I received an email saying I would receive 155 from my security deposit. They had the wrong forwarding address. I informed them, gave them the correct one & after they told me i could pick it up from the office. Months after, calling weekly, asking for updates. They kept telling me that they couldnt give me an update. Two weeks ago, I spoke with the manager, very unprofessional. Told me I was informed wrong that i could not pick up my check from the office, i had to give them a forwarding address. Even though they had it, they claimed they did not. I gave it to them again, a staff member, not the manager called me yesterday, saying im 9th on the list of waiting for my check. And currently cannot give me any updates at that time. They were supposed to give me my check within 30 days of moving out, and here we are in 2025, still no check.

  

  Business Response

  Date: 03/04/2025

  This has been resolved and the $300 deposit has been issued.  The complaint can be closed.

  Thank you,

  *** **********, SVP

   

  

  Business Response

  Date: 03/18/2025

  I have escalated this to ensure ****** receives her refund this week.  

  Thank you,

  *** **********, SVP

   

  

  Business Response

  Date: 06/12/2025

  This has been resolved and the $300 deposit has been issued.  The complaint can be closed.
  
  Thank you,
  
  *** **********, SVP

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment from *********** in *************** RRLiving property, for 2.5 years (Feb 22 - July 24). During this time I incurred numerous maintenance and billing issues that went unresolved for months. 3 months after paying my last rent/utility bill I was notified that a $98 charge was being sent to collections under my name. I contacted the property management who said it was an erroneous charge that would be correct. 3 months later I was contacted by a collections agency but never told what the charges were for. I have contacted the property management again but have not heard back. Meanwhile my credit report has been flagged as owing debt. This is an example of how poorly operations are run at RRLiving and why I strongly recommend no one enters into a rental agreement with them. Consumers should be warned about the sloppy business practices and lack of responsiveness to tenants. They should also be aware of the unresolved maintenance issues the involve black mold, contaminated drinking water, and the frequent use of pesticides in and around the property.

  

  Business Response

  Date: 02/24/2025

  This was a mistake that was corrected on Friday 2/21/25.  We have an emailed confirmation that was sent to the former resident, so all is handled and this complaint may be closed.  NCS, the credit bureau, also confirmed that there is no outstanding debt owed by this former resident.

  Thank you,

  *** **********, SVP

   

   

  

  Business Response

  Date: 03/10/2025

  This was resolved for the former resident on 2/24/25.

  Thank you,

  *** **********, SVP

  

  Business Response

  Date: 06/12/2025

  This was a mistake that was corrected on Friday 2/21/25.  We have an emailed confirmation that was sent to the former resident, so all is handled and this complaint may be closed.  NCS, the credit bureau, also confirmed that there is no outstanding debt owed by this former resident.
  
  Thank you,
  
  *** **********, SVP

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against **** **** in ***********, Florida, owned by RR Living, regarding persistent and severe habitability issues in my apartment (Unit *****) that have remained unresolved despite multiple maintenance requests. These ongoing issues have made my living conditions unsafe and unlivable, in direct violation of my lease agreement and applicable housing and health . Below is a record of my attempts to have these issues addressed:
  
  March 6, 2024 – Reported a leaking bathroom sink via a maintenance request. (See attached image.)
  October 2, 2024 – Submitted a request for a second kitchen floor replacement due to worsening water damage.(could not fit all complaints)
  As of today, these problems remain unresolved, and the conditions continue to deteriorate. Most recently, on February 13, 2025, the water heater pipes burst, causing extensive flooding that damaged the kitchen floor and soaked the living room carpet beyond repair. Despite efforts with a dehumidifier, the carpet remains in unacceptable condition, and the apartment has developed a strong, unpleasant odor due to the prolonged water damage.
  Despite my formal request for early lease termination due to these unlivable conditions, the property management has yet to release me from my lease. I was informed that the regional manager wants to inspect the unit before making a decision, further delaying the resolution of this urgent matter. Meanwhile, I am still being required to live in a space that is both unsafe and unsanitary.
  
  Due to the landlord’s repeated failure to address these issues, I am formally requesting to be released from my lease agreement without penalty, effective February 23, 2025. I have also sent this request to the corporate office of the property management company.
  
  I am seeking the Better Business Bureau’s assistance in resolving this matter promptly. Please confirm receipt of my complaint and advise on the next steps.
  
  Thank you for your time and consideration.

  

  Business Response

  Date: 02/18/2025

  Thank you for bringing this to my attention.  I can confirm that this resident is being compensated for the issues with her apartment, and this matter will be fully resolved by 2/20/25.

   

  Thank you,

  Amy **********, SVP

   

   

  

  Business Response

  Date: 02/18/2025

  Thank you for bringing this to my attention.  I can confirm that this resident is being compensated for the issues with her apartment, and this matter will be fully resolved by 2/20/25.

   

  Thank you,

  Amy **********, SVP

  Customer Answer

  Date: 02/18/2025

  I am rejecting this response because:   I’m waiting on the organization to send me a confirmation letter confirming the release and confirming that I won’t have any dues related to this issue and I won’t have any outstanding payments. The only confirmation i received was in email. I haven’t received a written confirmation from management on their letterhead . Please see attachment. 

  

  Business Response

  Date: 02/20/2025

  This resident has been accommodated and is moving out at the end of the month.  Nothing more is needed and this can be closed.
  
  Thank you,
  
  Amy *********, SVP

  

  Business Response

  Date: 02/20/2025

  This resident has been accommodated and is moving out at the end of the month.  Nothing more is needed and this can be closed.

  Thank you,

  Amy *********, SVP

  Customer Answer

  Date: 03/02/2025

  I moved out on Friday, and the week before I asked for a walk through so we could go through the apartment together to avoid any charges that apartments may add when the tenant has moved. I never got a respond to this issue, I’m still waiting on my move out statement that says I have completed my lease and don’t owe anything from having to break my lease early because of water damage and etc. also, i need them to remove me from their bilt rewards because I am receiving messages about rent and I do not want their lack of response to affect my credit score because they are moving slow at removing me from their systems correctly. Their companies are messaging me about rent as if they have no recollection of me moving out and I’ve asked them to stop texting me. 

  Customer Answer

  Date: 03/26/2025

  Yes I received my move out statement and deposit refunded. I will close out this case. Thank you. 

• Initial Complaint

  Date:12/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a sting on my credit score because of this company. In ********************************************************************************* required until I got the unit and approval for my requested move in date. I requested for the move in date to be before 7/30/22 they agreed but continued to push the date back for numerous projects dealing with the unit. They would continue contact me for payment for the unit which I was approved for at the time. They pushed the date pass the date I requested understanding the urgency in moving. I emailed them and had a phone call conversation asking them to cancel my application to the apartment since it would not be ready until after the date we initially agreed upon and I was not obligated to pay a fee until the unit was completed and put up for listing. They have falsely claimed I owed them an application fee for a unit that was not even available upon listing. I would like this company to remove the credited fee from my credit score that they have been ruining for falsely reporting it.

  

  Business Response

  Date: 01/03/2025

  This was properly charged. The application form was submitted and all terms were agreed upon by this applicant. It appears she cancelled her application after that, however her background was run so she was charged for it. That is a system charge which is a passthrough cost. Then her payment had an *** and she was charged a fee for that as well. This is why the balance is owed.  As per her submission to the application process, this is all accurate.

  Thank you,

  *** **********, SVP

   

  

  Business Response

  Date: 01/03/2025

  This was properly charged. The application form was submitted and all terms were agreed upon by this applicant. It appears she cancelled her application after that, however her background was run so she was charged for it. That is a system charge which is a passthrough cost. Then her payment had an *** and she was charged a fee for that as well. This is why the balance is owed.  As per her submission to the application process, this is all accurate.
  
  Thank you,
  
  *** **********, SVP

  Customer Answer

  Date: 01/03/2025

  I am rejecting this response because: due to the process of you failing to uphold your end of the contract agreement by a date agreed by myself and the property manager. I should not have been charge by you violationing the contract agreement multiple times during the process which makes it null and void. You cannot charge the application due to failure on your part of the agreement then report fraud for an applicant to refuse to continue with a faulty contract. It is both illegal and very unprofessional to report a false statement to an applicant credit report seeking payment on a contract agreement you could not uphold on your part. 

  

  Business Response

  Date: 01/07/2025

  I certainly understand that this applicant is not satisfied with our solution; however, per Fair Housing expectations, we treat all prospects, residents, and applicants the same. Once the application was processed, there was a charge made, even though this applicant changed her mind about moving in. Unfortunately, we cannot always make everyone happy but we follow all policies and lease terms the same for everyone.  This may be closed out now.

   

  Thank you,

  *** **********, SVP

  RR Living

   

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a charge to my credit report from the business Ascend at ********. I was not aware of any outstanding charges at the time of my move out. I even asked the desk clerk when I turn in my keys where there any paper work I needed to fill out, was there anything that needed to be done on my end before leaving the establishment and was told that I was good to go. I started receiving calls from a credit collector saying that I had an unpaid balance and when I asked what was it for I was told only cleaning fee. I have called and tried to get in contact with Ascend at ******** but they are no longer an establishment.

  Customer Answer

  Date: 12/04/2024

  Was contacted by Ascend at ********. Spoke with ******** and was advised that none of my information was coming up in the data base. She also told me that maybe it was because they had an updated system and the time frame of my stay was before the new system came about. Was told to contact aligent ****** which is based in *******. I have once before called the establishment was directed to a ***** left a message no call back. Called them recently still no answer from them. 

  

  Business Response

  Date: 12/04/2024

  Thank you for sending this.  We have looked into this in detail. This resident was part of a corporate account.  Please advise her to contact Allegiant ****** for details on this transaction.

   

  Thanks, 

  *** **********, SVP

   

   

  

  Business Response

  Date: 12/04/2024

  Thank you for sending this.  We have looked into this in detail. This resident was part of a corporate account.  Please advise her to contact Allegiant ****** for details on this transaction.

   

  Thanks, 

  *** **********, SVP

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is Vanity ****** and I was a potential client/renter for the 51 at ********************. I paid deposit with a money order and on the day for me to sign papers for agreement, I checked out apartment and the window was broken. I reported it to apartment complex manager Ms. ***** *******. She offered to fix window but at that point, I did not feel safe at apartment complex. I asked for a refund of my deposit. I did not even move in or live on property. I simply wanted a refund of my money which I paid. ***** ******* stated that I would receive deposit back and that she would do a follow up call within one week, but she did not call. I called her and she stated that corporate has not processed my claim for my deposit. I emailed ***** to ask the status, but my email was unanswered. I know it is illegal for a landlord to hold a tenant's deposit illegally. I really would like for this issue to be resolved as smoothly as possible.Thank You, Vanity ******

  

  Business Response

  Date: 11/18/2024

  Thanks for sending this info.  The refund is in the process of review, and it takes 30 days to initiate it in full. We are working on ensuring this resident is happy.

   

  Thank you,

  *** **********, SVP

  

  Business Response

  Date: 11/18/2024

  I am uncertain if this is a double, but I did provide an update that we are handling this now.

   

  Thank you,

  *** **********, SVP

   

   

  

  Business Response

  Date: 11/20/2024

  Thanks for sending this info.  The refund is in the process of review, and it takes 30 days to initiate it in full. We are working on ensuring this resident is happy.
  
  Thank you,
  
  *** **********, SVP

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant at 2626 Park Apartments 2019 to 2023 and encountered significant management issues throughout my lease. The property consistently used online payment platforms that charged excessive convenience fees, without providing alternative payment methods. Additionally, mandatory paid services such as pest control and valet trash were not provided, resulting in the property often being littered with garbage. The pool was also frequently neglected to the point where the water turned green, posing a health hazard. Numerous service requests were ignored, leaving maintenance issues unresolved. Upon moving out, my roommates and I were explicitly informed that we only needed to pay prorated rent and for any unreported damages. We reported all damages, many of which were the result of the propertys failure to address ongoing maintenance concerns. Despite this, we were charged for replacing old, worn carpet that was in poor condition when we moved in, for damages that had already been reported, and for unpaid rent even though the rent was paid and the keys were dropped off in the designated drop box per the propertys instructions. Additionally, we were charged for leftover items after our departure. All of these charges came after the property had already retained our security deposit. Worse yet I was sent to collections without any prior communication or attempt to resolve the balance. When I tried to correct these erroneous charges, property management still made no effort to work with me on a resolution. I notified them in my most recent email that I would be filing a complaint if they didnt respond within 1 week, as their inaction is now negatively impacting my credit and financial status. I am requesting that 2626 Park Apartments cancel the incorrect debt due to the numerous errors and their failure to fulfill their management responsibilities. If the issue is not resolved promptly, I will seek compensation for the financial damages caused by this dispute.

  Customer Answer

  Date: 04/03/2025

  This company has unlawfully disclosed my personal information to a third-party debt collector concerning fraudulent charges. After conducting a thorough investigation, both ********** and Experian concluded that this incident constitutes a breach of my personal information and that the account in question was inaccurately reported. As such, I formally request that the company immediately halt all collection efforts related to this false debt and cease any future communication with me regarding this matter. 
  
  Should these harassing attempts to collect on this fraudulent debt persist, I will have no choice but to file formal complaints with the ************************ (***) and the ************************************ (****).

  

  Business Response

  Date: 04/14/2025

  This was reviewed previously, but since it is over 2 years old, it was now escalated to the Finance Team and will be resolved directly with the former resident. Thank you!

  

  Business Response

  Date: 04/29/2025

  The community team has submitted all documentation and images to the collections agency to have this handled properly.

  Thank you,

  *** **********, SVP

   

  

  Business Response

  Date: 06/12/2025

  The community team has submitted all documentation and images to the collections agency to have this handled properly.

  Thank you,

  *** **********, SVP

  Customer Answer

  Date: 06/13/2025

  I have reviewed the business response and accept this resolution. The credit bureaus have already identified the collection as invalid after a full investigation. As long as there is no further harassment from the business or the collection agency then my complaint is satisfied.