Complaints

This profile includes complaints for RR Living's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RR Living

  1909 Woodall Rodgers Fwy 2nd Fl Dallas, TX 75201-2232

  
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  Ascend Midtown

  2200 E Victory Dr Savannah, GA 31404

  
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  Carriage House

  125 Tibet Ave Savannah, GA 31406

  
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  Ascend at Savannah

  10714 Abercorn St Savannah, GA 31419

  
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  Village at Mill Creek

  552 E. Main Street Statesboro, GA 30461

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Corporation refuses to acknowledge my termination request due to a contract breach on their end. I need my contract terminated, as per stated in my correspondence. This team will not follow up on my emails or answer my calls. They have put my health at jeopardy and provided an inhabitable unsafe apartment, so I have grounds to terminate my lease per my contract. I need them to acknowledge this per the policies stated. I need to get my safety deposit of $400.00 returned as well.

  

  Business Response

  Date: 10/16/2024

  This resident's apartment has been attended to multiple times, including photos and multiple inspections by regional leadership. While I understand that this resident is dissatisfied with the response, we are committed to managing our communities based on fair housing guidelines. The resident was explained that she is welcome to transfer, although her apartment is in "great" condition, or she is welcome to terminate her lease with the break fee. We will not veer from fair housing guidelines.

  This matter can be closed.

  Thank you,
  

  *** **********, SVP

   

  

  Business Response

  Date: 10/16/2024

  This resident's apartment has been attended to multiple times, including photos and multiple inspections by regional leadership. While I understand that this resident is dissatisfied with the response, we are committed to managing our communities based on fair housing guidelines. The resident was explained that she is welcome to transfer, although her apartment is in "great" condition, or she is welcome to terminate her lease with the break fee. We will not veer from fair housing guidelines.

  This matter can be closed.

  Thank you,
  

  *** **********, SVP

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of ********* on June 17th, 2024. I provided the office with a dated letter stating the date I would be moving out and the forwarding address that they could send the security deposit back, prior to the 60-day notice that was agreed upon in the signed lease. On August 7th, 2024, I reached out to the apartment complex asking them when I would receive the security deposit back as it had been over the 30 days to notify me of any charges and return the money. The complex emailed me back, on the 7th, stating that they were going to look into it and wanted me to confirm the forwarding address. Note that the address is different than the one that I have currently, since it is my parent's house, and I felt more comfortable sending the money there instead of the new apartment complex that I moved into. I confirmed with them that day that the address provided was the right one. A couple of weeks passed, and I still did not receive the check. I emailed the apartment complex again on August 28th, 2024, to see if there has been an update with the security deposit and when I could expect to see it in the mail. On the same day, they replied and told me that the check had been reissued and that I should expect it sometime that following week. It has been well over a month since then, and I have tried to reach out to their corporate office but no reply, and I still do not have the security deposit back.

  

  Business Response

  Date: 10/11/2024

  This required additional review on our end. It is scheduled to be fully resolved by 10/11/24.

  Thank you,

  Amy Barricelli, SVP

   

  Customer Answer

  Date: 10/15/2024

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant in 2626 Park Apartments. I have been experiencing severe health problems due to the condition of my apartment. There are so many safety hazards in place, such as the apartment not being finished upon move in (having sharp objects and faulty doors) as well as a ***** and bug infestation, and they are fumigating this unit constantly with harsh chemicals which is causing me extreme breathing problems. They also did not provide me essential safety resources such as a fire extinguisher, which is against the law. I am requesting that they move me into another unit **** for my safety, or break my lease in order for me to find a safer living situation. Please, I am begging, look into this complex, as there are other members of this community experiencing mold and bug infestations as well as other safety violations.

  

  Business Response

  Date: 09/13/2024

  This was resolved and the resident was offered to move apartments. 

  Thank you,

  *** **********, SVP

  Customer Answer

  Date: 09/19/2024

  This issue has NOT BEEN RESOLVED. Since issuing this complaint, there has BEEN A FLOOD IN MY APARTMENT, ***** F**** IS EVERYWHERE, AND MY PERSONAL PROPERTY HAS BEEN DAMAGED DUE TO FLOODING. There are water stains that show repeated frequent flooding in this apartment, as confirmed by the maintenence team and third party contractors who had to get my apartment flooding resolved. THIS IS A SAFETY HAZARD.  
  
  I WANT MY LEASE ENDED IMMEDIATELY 
  
  I have reported this building and company to the ****************'s office as well as the ****************************** and ************************ for safety violations and health hazards. 

  Customer Answer

  Date: 09/19/2024

  This issue has NOT BEEN RESOLVED. Since issuing this complaint, there has BEEN A FLOOD IN MY APARTMENT, ***** F**** IS EVERYWHERE, AND MY PERSONAL PROPERTY HAS BEEN DAMAGED DUE TO FLOODING. There are water stains that show repeated frequent flooding in this apartment, as confirmed by the maintenence team and third party contractors who had to get my apartment flooding resolved. THIS IS A SAFETY HAZARD.  
  
  I WANT MY LEASE ENDED IMMEDIATELY 
  
  I have reported this building and company to the ****************'s office as well as the ****************************** and ************************ for safety violations and health hazards. 

  Customer Answer

  Date: 09/19/2024

  This issue has NOT BEEN RESOLVED. Since issuing this complaint, there has BEEN A FLOOD IN MY APARTMENT, ***** F**** IS EVERYWHERE, AND MY PERSONAL PROPERTY HAS BEEN DAMAGED DUE TO FLOODING. There are water stains that show repeated frequent flooding in this apartment, as confirmed by the maintenence team and third party contractors who had to get my apartment flooding resolved. THIS IS A SAFETY HAZARD.  
  
  I WANT MY LEASE ENDED IMMEDIATELY 
  
  I have reported this building and company to the ****************'s office as well as the ****************************** and ************************ for safety violations and health hazards. 

  

  Business Response

  Date: 09/23/2024

  On 9/16/24, all issues were fully addressed for this resident.  The apartment has been treated and the onsite team did repair all issues in the apartment.  It is being treated for pests and two treatments have been completed so far.  The surrounding apartments were on 9/18 as well.  There are currently no open service requests for this apartment.

  Thank you,

  *** **********

  SVP

   

  

  Business Response

  Date: 10/11/2024

  While I understand this customer is not satisfied with our response, we have handled everything requested. As of 10/10/24, there are no open Service Requests and the resident was planning to move out, which she wanted to do by breaking her lease. We are bound by the lease terms, so we will follow that contract, but I do understand she is frustrated by this response.

  This complaint may be closed.

  Thank you,

  *** **********, SVP

   

  Customer Answer

  Date: 10/11/2024

  I am writing in response to your recent request for two months of rent payment following my lease termination.

  Due to the uninhabitable living conditions of the apartment, as outlined in the lease agreement, I will not be fulfilling this request. I have abided by the terms of the lease, and this decision is final.

  
  Should my security deposit not be returned in a timely manner, I will be pursuing legal action and my lawyers will be in touch to initiate a civil suit.

  

  Business Response

  Date: 10/14/2024

  Please be advised that while we fully understand this is not the response that the resident wants to hear, we do need to abide by the lease terms.  This complaint may be closed.

  Thank you,

  *** **********, SVP

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30, 2024, I terminated my lease with RR Living aka Prosper. It was understood that I would be financially responsible for the two months remaining on my one-year lease. I was never late with my payments and paid both rent and utilities each month. On July 1, 2024, subsequent to my move, I received a utility bill in the amount of $ ***** which was also timely paid.Thereafter, I received an electronic notice through the the portal indicating that I owed $2,571.97 for two months rent, $400.00 for painting, $78.54 for unpaid utilities and $150.71 for final utilities. Next, I received another conflicting charge of fees in the amount of $2,643.62. I am contesting these two ambiguous charges for the following reasons:1) Paint: No one has explained how they derived at the $400.00 proposed paint fee charge. This fee was further based upon a false statement that we had been residents of the apartment for two years when, in actuality, we were residents for only 10 months.2) Utilities: I don't understand how I owe $ ****** in utilities when a) I paid $78.54 on July 1, 2024 as instructed through the portal and b) utilities were included each month in the monthly rent that was paid.I have attempted to speak with the property manager onsite, but to no avail. We have also made numerous calls, sent an email and a formal letter to the apartment complex requesting that they explain why these extra fees have been attached to our rent. I am prepared to pay the rent of $2,060.32, drip pans ($20.00) and oven cleaning ($20.00). I am not willing to pay, without any explanation, the paint fees and what appears to be duplicative utilities fees. I want to amicably resolve the paint issue and utilities issues. It is my desire to settle this dispute without it affecting my credit rating. I appreciate your assistance in resolving these issues. Thank you for your continued courtesies in this urgent matter. s/****************************** Former Tenant

  

  Business Response

  Date: 08/05/2024

  Here are the details related to this resident's moveout:

  This is pertaining to PROSPER Gulfport. Residents moved in 8/24/23, gave notice on 4/22/24 due to relocating out of state, moved out 6/30/24, and lease expired 8/23/24. The total balance was $2,643.62 based on the **** and MO photos. It looks like the final utilities were double-charged by Conservice, which was corrected. **** that was sent to the resident with breakdown of final charges is the $2,571.97.  The Move Out Acknowledgement was sent via email on 5/13; it looks like **************** did reply that he did not agree with the painting charges due to only being in the apartment for 10 months; we do charge a pro-rated painting fee for any resident who has resided in their unit for less than two years we also charge every resident back for drip pans at this property.
  
  

  As I am sure you are aware, Fair Housing laws prohibit multifamily owners & operators from treating residents differently from one another. We follow the letter of the law and this is accurate.

  Thank you,

  ***************************, SVP

   

  

  Business Response

  Date: 08/06/2024

  Here are the details related to this resident's moveout:
  
  This is pertaining to PROSPER Gulfport. Residents moved in 8/24/23, gave notice on 4/22/24 due to relocating out of state, moved out 6/30/24, and lease expired 8/23/24. The total balance was $2,643.62 based on the **** and MO photos. It looks like the final utilities were double-charged by Conservice, which was corrected. **** that was sent to the resident with breakdown of final charges is the $2,571.97.  The Move Out Acknowledgement was sent via email on 5/13; it looks like **************** did reply that he did not agree with the painting charges due to only being in the apartment for 10 months; we do charge a pro-rated painting fee for any resident who has resided in their unit for less than two years we also charge every resident back for drip pans at this property.
  
  As I am sure you are aware, Fair Housing laws prohibit multifamily owners & operators from treating residents differently from one another. We follow the letter of the law and this is accurate.
  
  Thank you,
  
  ***************************, SVP

  Customer Answer

  Date: 08/06/2024

  I am rejecting this response because:   
  

  1) We werent given credit for the $79.06 final utility payment; and 
  

  2) The landlord has failed to demonstrate how he/she derived at ****** for painting. 

  

  Business Response

  Date: 08/07/2024

  RR Living is committed to following all Fair Housing guidelines, and as such, we charge all residents the same way upon moveout and ensure there are photos and docs to support the costs.  Attached are the documents supporting the charges.

  Please close this dispute, as we have documentation to support the charges, which is how all residents at this community are handled upon move out.

  Thank you,

  ***************************, SVP

   

  

  Business Response

  Date: 08/08/2024

  RR Living is committed to following all Fair Housing guidelines, and as such, we charge all residents the same way upon moveout and ensure there are photos and docs to support the costs.  Attached are the documents supporting the charges.
  
  Please close this dispute, as we have documentation to support the charges, which is how all residents at this community are handled upon move out.
  
  Thank you,
  
  ***************************, SVP

• Initial Complaint

  Date:07/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out on June 29 and have been charged a painting fee of $800, which not only is incorrect, but it leaves me with a remaining balance of $469.19. ****** sent document which contained an estimate of fees and expectations upon move out. I reached out concerning my security deposit and the painting fee which she explained that the fees were just rough estimates and not finalized. The estimate was never adjusted after inspection. The lease states that IF there is damage, a fee could be applied and that a repainting fee of the apartment will be based on the length of residency up to 2 years. I resided in the apartment for 5 months and accumulated no damage during that time, nor did I reside in the apartment close to 2 years to acquire an $800 repainting fee. The document shows a price range between $193-$975. An $800 repainting fee would mean either the complex charges $800 to repaint thumbtack holes or that there was an EXCEPTIONAL amount of damage that would have occurred to the walls/paint of every living space area in the apartment within a 5 month timeframe. For a quote this high within a 5 month timeframe when the maximum quote is $975 for up to a 2 year timeframe, the apartment walls/paint would need to be left in shambles or severely distorted. I would like to inquire about being provided further info regarding the damages or evidence (pictures of damage, work order, receipt of work/paint purchase, etc) that would reasonably support. Again, the initial documentation sent over via email was only an estimate, in which I was told would be accurately prorated/adjusted IF there were damages as the estimate was applied before I had even vacated the apartment and any inspection was performed. I believe that upon filling out the paperwork the $800 repainting fee was copied over from the move out document, that was sent on 6/18 before any inspection or move out occurred, and pasted as the same amount of $800 which would be a violation of the lease agreement.

  

  Business Response

  Date: 07/30/2024

  Thank you for reaching out.  We always appreciate the opportunity to address concerns with our residents & customers.  

  I looked into this in detail and here is the information:  The assistant manager originally charged pro-rated painting back at the full amount of $800. This resident lived in the apartment for less than six months, which does allow the community to charge up to the full amount back; however, the manager then kindly adjusted the charge back 2/3, which lessens it to $533.33, bringing total balance owed to $202.52.

  Per law, the community is able to charge for this and we must treat all residents the same. Therefore, a Notice To Vacate Acknowledgement packet was also sent to every resident via email and through the portal in AppFolio. All notes indicate this charge is correctly made.

  Thank you,

  ***************************, SVP

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The air conditioning in my roommate and Is apartment has been out for 2 consecutive months. With these months being May and June, and our city of residence being ********, **, this has been BEYOND frustrating for us. We really like where we live. Its in a great location, we love the size of our rooms, and the common spaces are (normally) so cozy. But air conditioning is a huge part of what makes the apartment so comfy. When its not working, everything is miserable, making it a strong nonnegotiable for us. We pay you a significant amount of money in rent each month, and per the lease, we should expect maintenance services following requests/issues. All of the interior maintenance weve had done has been average. But it feels like when we have issues with the air, not a single person can diagnose the problem, and then follow through with a solution. Weve had several people come in here and think theyve fixed it, but the next day the thermostat is reading 80+ degrees. And in the numerous emails, voicemails, calls, and interactions weve had with our front office staff, the issue gets put on the back burner; the words next week getting thrown from them every time. We need this air fixed, and we need it fixed now. If that cant happen, our complexs website is offering early move in. If there is any, and i mean ANY chance that we could move in earlier, wed like to have some kind of priority in that. And then hopefully, the time spent between then and regular move in, you will have enough time to fix the air conditioning before the new residents start complaining about it too.

  

  Business Response

  Date: 07/05/2024

  We truly appreciate you brining this to our attention!  This is a community where we have upgraded the ACs over the past couple of years, so to hear this is very concerning to us.  I have escalated your concern and understand the repair will be handled on Friday 7/5/24.  If any issues persist, please make me aware.  We truly value our residents and are sorry to hear of your concerns.  At RR Living, we are dedicated to resolving this for you.

  Thank you,

  ***************************

  SVP

  Customer Answer

  Date: 07/10/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The air conditioning unit in my apartment has been malfunctioning since [8/24/23], when it initially started going out. I have submitted multiple maintenance requests, specifically on ( will provide proof dates below) and yet, there has been no significant progress in addressing this problem. As of 6/17/2024 , the air conditioning is still not functioning properly. If it would have been a priority at the beginning of the year before summer started I wouldn't be sending this message and taking necessary steps. I also work from home and this has been my home for 10 years and it means nothing to management. A lot patching work is being done over time on the Ac when I was already was advised it may need to be completely replaced.The lack of air conditioning has made my living conditions extremely uncomfortable, especially during the recent hot weather. This situation has affected my daily life and well-being, causing undue stress and inconvenience. Despite understanding that maintenance issues can arise, the prolonged delay in resolving this matter is unacceptable and demonstrates a lack of urgency and consideration for residents comfort and safety.I am requesting immediate action to rectify this issue. Specifically, I expect:1. An urgent and thorough inspection of the air conditioning unit by a qualified technician.2. A clear timeline for the resolution of this issue.3. Regular updates on the progress of the repair.4. Accommodation to lateral move to another apartment as a final result due to heat incline or if ac cannot be fixed in due time.

  

  Business Response

  Date: 06/20/2024

  ******, thank you for bringing this to my attention. The comfort and satisfaction of our residents is our priority.

  Our Director of Operations, *******************************, contacted you yesterday on 6/19/24 to resolve this issue directly for you. We escalated this to ensure it is handled to your satisfaction. ******** will be calling you again today to ensure this is fully and properly handled. Should any issues persist, please reach out to ******************************************* to escalate your concerns.

  Sincerely,

  ***************************, SVP

  Customer Answer

  Date: 06/26/2024

  I am rejecting this response because: Im still waiting for my air to be fixed the company has corresponded with me about their efforts into getting my AC fixed as well as bringing me another portable AC unit. My apartment reach 91 degrees weekend of 06/22/24 that just passed and it was past uncomfortable. I feel more comfortable leaving this open until the fix is actually done or close to being down. 

  

  Business Response

  Date: 06/28/2024

  We appreciate hearing back from this resident and certainly understand these concerns. Today, 6/28/24, the team onsite was able to confirm that Total Comfort is installing the warrantied equipment. We apology for this delay. We were awaiting that company's availability, as our technicians are unable to replace the equipment that is under warranty. Today this will be completed and resolved for our resident. We truly understand and appreciate her patience.

  Thank you,
  

  ***************************

  SVP

   

  Customer Answer

  Date: 06/28/2024

  I have reviewed the business response and accept this resolution.

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the Falls at *********************** on February 14, 2024. At the time of my move out I was given notice that my deposit of $150 would be returned to me in full. I called the leasing office two weeks after move out on February 28, 2024 and asked about the deposit. They stated that the return of the deposit must be approved by corporate and then would be sent to me. I waited for a couple months to receive this check. It never came. On May 20, 2024 I called again to ask about the deposit as it had been over 3 months since I moved out. The leasing office informed me that the check was being mailed out that day and I confirmed they had the correct forwarding address. Now almost three weeks later I still have not received the check. I also have an email confirmation from them that I should be receiving this deposit back. I want my deposit returned to me.

  

  Business Response

  Date: 06/14/2024

  Thank you for bringing this to our attention.  I have just escalated your concerns to our ******** Services Team.  Please expect a call from ***** to resolve this for you.

   

  Best,

  ***************************

• Initial Complaint

  Date:04/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a move out charge for over $5k. I provided a month's notice per my lease when I received employment opportunity out of state. I never heard from the any property manager. When I dropped off my keys, I was told the property manager whom I had emailed, was out on maternity leave. I was unaware because no written notification to myself and all other tenants was not made to not contact that particular property manager. I left the apartment in great condition and made sure all items were moved out. I paid full March rent.

  

  Business Response

  Date: 04/29/2024

  Thank you for reaching out, and we are sorry to hear that this caused you confusion or frustration.  We have investigated the reason for the charges and wanted to address the breakdown properly for you. 

  The amount due is based on providing only a 30-day notice and terminating your renewal contract, in addition to the rent that was due for the days in April that you occupied the apartment. The renewed lease took place on 3/24/2024 and then our record show that you moved out on 4/9/2024.

  The ledger was charged twice for the termination fee, so this was corrected and the additional 30 days' of insufficient notice was added in. Rent was last received on 3/1/24, so the prorate for ****** the termination fee, the 30 days' of insufficient notice fee, plus the carpet cleaning are the full tally.

  The final account statement was sent by ****, our contracted partner to handle collection issues, and that company made many attempts to reach you via phone and email, per their documented records. I am certainly Buzz can also walk you through these details, if you prefer to reach out to them directly as well.

  I hope this resolves any confusion and thank you for reaching out directly,
  

  ***************************

  SVP

  RR Living

  Customer Answer

  Date: 04/29/2024

  I am rejecting this response because there is no mention of early termination fee in my lease agreement and there were options of 60 and 30 day notices.  

  I vacated the property on 03 April 2024 and staff physically took my keys.  Renewal of lease occurred in Feb 2024, again, had no way of knowing that I'd have a better employment opportunity not long after. 

  Take into account that I never was late on rent and never caused any issues.  Thanks to me, you made more money when a neighbor next door refused to report a dog months after move in and then had to do so.  

  

  Business Response

  Date: 04/30/2024

  While I certainly understand this response is not what you wanted to hear, we are unfortunately unable to change the amount owed. All documentation, communication and the lease itself lays out the responsibility of both parties. Fair Housing Laws prohibit property managers from treating anyone differently from the language of the lease, and since proper notice was not provided and the lease was broken, the charges do stand. Again, I completely understand your frustration and am happy to discuss further if you prefer to speak with me as well.

  ***************************

  SVP

  RR Living

  Customer Answer

  Date: 04/30/2024

  I am rejecting this response because:   30 day notice was given in writing, per the lease terms and the state of GA. I submitted proof of an e-mail sent to a property manager.  That was sufficient notice per the lease terms, as options were 60 days being ideal notice, however 30 days when not possible to give 60 days.   

  There was no mention of having to pay future month(s) or any other fees.  As stated previously, not my fault or responsibility the person the notice was sent to was away on maternity leave and the property failed to give notice to myself and all tenants that she should not be contacted.  

• Initial Complaint

  Date:03/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this complex November 29, 2023. Have been having wiring and electrical issues since day one. Have put in resident work orders over and over and over and over again and the issue is not getting fixed. Emergency maintenance is not returning calls after hours and during working hours they wait until the office is about to close to come by and then say they will have someone out to fix the issue and NO ONE ever comes. The ** unit doesnt work. I have had multiple days and nights where I have begged for them to send someone to come fix the air because I have an asthmatic child who has other health issues and can cause her to have a deathly asthma attack if she overheats. I have told them this and to NO avail! No one is coming to fix the issue to stop the problem. There needs to be some type of restitution. Even if its just fixing all of the issues in the apartment.

  

  Business Response

  Date: 04/13/2024

  RREAF Residential rebranded to RR Living in November 2023, whereby leadership changed and previous issues prior to that date were uncovered. I would like to ensure all are now fully and properly addressed.

  If this concern has not been remedied yet from 2023, please reach out to ******************************************* and to my direct email at ******************************** so I may ensure a resolution is properly handled in a timely manner.

  Thank you,
  ***************************
  SVP, RR Living