Complaints

This profile includes complaints for Valiant Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valiant Residential

  8140 Walnut Hill Ln 10 th Floor Dallas, TX 75231-4350

  
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  Valiant Residential

  7425 La Vista Drive Dallas, TX 75214

  
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  Valiant Residential

  1410 S Goliad St Rockwall, TX 75087-4607

  
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  Valiant Residential

  1401 Shady Lane Denton, TX 76201

  
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  Valiant Residential

  1200 N Gateway Blvd Forney, TX 75126-5369

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at the Village at ********************, now known as the *****, beginning 2/2022. Every summer, the **** could not get the apartment and every winter the **** could not heat the apartment. Each time I made a maintenance request which fixed the problem temporarily until the weather changed. On 5/19/2024, the **** stopped working again and the apartment was 86 degrees inside despite having 3 electric fans bought by myself to circulate cool air (see jpeg20240519_141828). The complex claimed that it was fixed, but I filed another maintenance request on 5/21/2024 because it still hadn't gotten fixed and it was 89 degrees inside (see jpeg 20240521_181507). I continued to make complaints over the phone to the complex to replace the **** system as it was clearly not working. On 7/3/2024, the apartment was 83 degrees and still could not blow cool air (see jpeg20240703_155400). At no point during the last 3 months of no working **** did the complex give me any concession to the uninhabitable condition I was forced to live in, which violates Oklahoma Statute 41. After 3 months of living without heat, the complex still demanded that I give a 60 day notice or pay month-to-month rent despite me telling my leasing agent in person in May that I would not be renewing my lease and to make a note in my file about this. My resolution is that I need a concession equal to the rent I paid to Valiant ($822 per month) each month without working **** when there were heat advisories in ********, which would be equal to 3 months of rent. Additionally, my resolution includes that I will not pay the final notice monthly rent as I did inform the leasing agent at the time to make the note I would not be renewing and she informed me that she would make the note. Unfortunately, I recently learned she doesn't work there anymore and she never made the note, but I do not believe this oversight falls on me. My total resolution is $2,466 due to negligence and violation of tenant rights.

  

  Business Response

  Date: 08/08/2024

  Hello,
  
  
  I wanted to follow up regarding the concerns you raised about the **** unit in your previous apartment.
  
  We addressed the **** issue on three separate occasions during your residency. The first repair involved charging the Freon to ensure the unit was cooling properly. The second repair was made because the unit wasnt cooling enough, and we replaced the thermostat. On the third occasion, you reported that the unit was still not cooling correctly. However, upon inspection, it was found to be reaching a temperature of 72F while it was 98F outside.
  
  After you returned the keys and we completed the move-out inspection, the **** unit was found to be working properly.
  
  
  Best regards,

  Customer Answer

  Date: 08/22/2024

  I am wholly unsatisfied and unimpressed with the response from Valiant Residential. If you take a look again at the second and third pictures I initially provided, the thermostat is exactly the same despite them claiming they changed it between those dates. They also did not address the worker who failed to put in the note of my 60 day notice to leave before she left and how I would need compensation back for something that was not my fault. I am unsatisfied with this solution and demand real answers from Valiant Residential on the unworking HVAC and the extra month rent they charged for something that was out of my control.

  

  Business Response

  Date: 09/02/2024

  Hello BBB,

   

  The notice was not provided correctly, so we stand by our position on this matter. The former resident's claim of having given notice verbally does not align with our records.

   

  Thank you.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for over 7 days waiting for them to come and repair the dryer. I have my parents in the apartment and they are 90 and ******************************************************************************** bed and their sheets have to be changed all the time. I have left several messages at the office in person and also several messages on the phone, including an emergency one, and no one does anything. The phone number for this complex is *****************

  

  Business Response

  Date: 07/30/2024

  Hello,

  Last Thursday, we repaired the dryer by replacing the heating element, vacuuming out the vents, and running the dryer for several minutes to ensure it was working properly. We have recently been short-staffed and had to part ways with our lead technician and another team member last week, which caused delays in addressing work orders. However, these staffing issues have now been resolved, and we are back on track to provide timely service.
  
  Thank you for your understanding.
  
  Best regards,

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment back in ********* at **** on Marketplace in **********, I made arrangements with ******* and ******* Office managers of the property to find someone to pre-lease my apartment so I can move out sooner which they did, and I had to move out month earlier. I have submitted all the emails proving what I am saying is true to ****** **** with Valiant. but Valiant is refusing to adjust my balance off and states that I have to pay it which was not our arrangement.

  

  Business Response

  Date: 07/26/2024

  Hello,

  We would like to inform you that Valiant Residential no longer manages Oaks on Marketplace as of May 2024. As a result, we are unable to assist with resolving the complaint. Please contact the new management team for further assistance.

  Thank you for understanding.

  Customer Answer

  Date: 07/29/2024

  I am rejecting this response because:   
  

  Valianf was the property management for Oaks on Market Place at the time I rented which was *********, this is the same thing I was told but I told ****** that I am not a current renter, this took place back between *********.  

  

  Business Response

  Date: 08/02/2024

  Hello,
  
  Thank you for your response. We understand that your experience occurred at **** on ************ between 2021 and 2022.
  
  We take all feedback seriously, regardless of when it occurred, and strive to learn from past experiences to improve our services. Valiant Residential is no longer managing Oaks on Marketplace. Therefore, we are unable to assist with resolving this complaint. Please reach out to the new management team for further assistance.
  
  Thank you for your understanding.

  Customer Answer

  Date: 08/08/2024

  I am rejecting this response because:   
  this is not feedback, this asks for you to do whats right and pull the charge that wrongfully places under my name and get it off my report.

  why Would I contact new management when Valiant was the regional managing company at the time I was there? 
  

  you make no sense and are just brushing me and putting me onto a new management company hat has nothing to do with this account.  It just goes to show how sorry your management is. 

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A timeline of my largest problem, mold in HVAC closet, is below. Pictures have been attached. 5/10/24 - Move in 5/26/24 - I found walls of mold in my HVAC closet (photos attached). Upon discovery, I immediately contacted the community through the email that I have always communicated with. This apparently led to a miscommunication within the office, and nothing was done or discussed. I was informed by the community manager that this was because I did not email the correct email address.5/30/24 - I was informed that maintenance would be available the next day, but they did not show. I understand the concept of a contracted company doing repairs but to give a timeline to someone that must take off work but never show, is rather inconvenient. However, I was informed by the community manager that timelines should not have been given out. When the company was able to come, they proceeded to clean the wall with cleaner and paint over the mold.6/28/24 - large leak in HVAC closet. Maintenance brought a fan to dry. 7/10/24 - mold was found and went to office to inform. I received an email informing me that repairs were scheduled for the next day. They never showed and I was informed by the office that the repairs are being done by a contractor so no reliable time was going to be given.7/12/24 - mold was cleaned and painted over. Again. 7/17/24 - I put in my 60-day notice to the community and assistant manager. Living with constant mold growth that keeps getting painted over and not treated, is not an option. I received no response from the property. No guidance and absolutely no help. I had to go to the office in person to receive any kind of answers. I am being told to pay the early termination fee of $1950 as well as fulfill 60 days rent. For their lack of help on this property, for their lack of trying, and for their lack of doing. I have tried to find how to contact the property management company but theres no way to do that.

  

  Business Response

  Date: 07/23/2024

  Hello,
  
  I apologize for any inconvenience and discomfort this has caused. We would love to discuss relocation options with you. Please contact or visit the office at your earliest convenience.
  
  Thank you.

  Customer Answer

  Date: 07/29/2024

  I am rejecting this response because: Management did not respond to my notice until AFTER I sent in a complaint. Even with emails asking questions, going in person to the office, and phone calls.
  The solution was to move me units but there is no use in that when its management that fell short. If the severe mold would have been taken care of in a safe and efficient way, Id be happy to stay. But because property management and maintenance support lacked, the mold is growing back. Again.
  Im not fully understanding of why I have to pay $1950 plus 60 days of rent but in the words of the on-site manager, they provided every solution possible. For mine, my childs, and my pets health, it is best we move on. 

  

  Business Response

  Date: 07/30/2024

  Hello,
  
  We apologize for not meeting your expectations. Management has decided to waive your early termination fees. We wish you and your family the best on your new journey and are here to assist with any questions or concerns during your notice period.
  
  Best regards,

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in this apartment for 3 years. I am moving out on July 14th. Day one - doors didnt lock, sink didnt drain, toilet ran constantly, mold in closet, AC broken. Only thing that ever got fixed was the broken sliding door. They were made aware of mold, roaches, threatening neighbors, and maintenance issues. I was yelled at, blown off, threatened with eviction, and given violations for asking to get things fixed. Now, I was overcharged last months rent. It was supposed to be $555, I got charged $1149. They will not give it back to me and said it will be used for move out costs now. I have years of emails, pictures of unsafe living conditions everywhere, police reports, and written acknowledgment from corporate acknowledging these problems and still havent gotten anything fixed.

  

  Business Response

  Date: 07/11/2024

  Hello,

  In response to the allegations submitted, the statement was untrue. The resident was non-renewed due to violations regarding their behavior towards employees, outside vendors, and fellow residents. We have documented instances where the resident's behavior was threatening. On several occasions, when a maintenance technician or a third-party vendor responded to a work order, the resident would open the door screaming and slam it in their faces, repeatedly refusing entry. The resident was also asked to leave the leasing office multiple times for screaming and cursing at staff.
  
  The non-renewal notice specified a move-out date of 7/29/2024, which is the lease contract's end date. However, when the resident contacted Regional Manager ***************************, they agreed to change the move-out date to 7/14/2024. Unfortunately, the account was not updated with the new move-out date. As a result, the resident's payment on 7/4 was for the prorated amount based on the original move-out date of 7/29/2024. *************************** promptly addressed the issue and arranged for a refund check to be sent overnight to the resident. The refund check was provided to the resident on 7/5/2024 in the leasing office.
  
  Please let us know if you need any further information.

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tow truck company hired.My car was towed from Westwood townhomes in the city of ***********, ***** 6/28/2024 around 6:15 and 6:30. called to see if the tow company CARS had my car and the hung up on my 5 times then by the 7 th time I spoke with a guy name ****** (mgr) and a guy by initials X.S. who I asked him what kind of tow truck did you all use to to my car because it has to have a flatbed due to it being a front wheel drive and and pull or manipulation of my car will cause it not to start properly or not at all and my alignment is out of wack .. I asked (******) and X.S, both doesnt know and that my car is fine . And I asked him how do you know if you dont know what type of the you all used .So clearly they used the tow that pulls the 2 wheels and the took my car about 30 mins The tow truck called C.A.R.S took my car off because they say it wasnt registered. I informed them my car was registered. How ever they didnt not tow my car off with the proper tow truck because when I got my in my car my dashboard lit up with error codes DRIVE TRAIN ,Tire Monitor MALFUNCTION , and Stablization error and engine not started error ABS LIGHT and my factory alarm sounds off randomly without any noise .As I got back in my car to drive off my car started to do extra work such a jumping forward as its in movement. I own a plug-in hydrid *************************************************************************************************************** not at all .

  

  Business Response

  Date: 07/14/2024

  Hello, 

  
  We have made contact with the resident and directed them to management at the towing service for next steps. Please note that our property, ownership, and management do not tow vehicles and are not liable for any damages incurred. This issue was not reported to us prior to this posting.
  
  Please let us know if further information is needed.
  
  Thank you,

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roommate and I moved to the ******* in ************* in February 2024. Since then we have had multiple problem with the unit and the staff at the *******. We have received multiple emails of the water being shut out without a time frame on when it will be turning back on. Another problem recently is our A/C system. We had to call the emergency line because the temp was at 85 degrees when it was set at 65 degrees. When we called the emergency line they stated that the only emergency would be flooding that they consider a true emergency. We left a voicemail on the emergency line. We got a call back later that day where the guy was rude because we had left and that he needed us there because he didnt have a key to get into the apartment due to the office being closed. When we arrived the guy was working on the unit he stating that the a/c unit wasnt staying connected and that he would tell the office. We did put in a work order also we were not contacted to let us know if it was completed or if they were going to come back and look at it closer. We went back on Monday where it was cooler but the next day it wasnt working again. I call the office to see if they can send someone to fix it a hour before they closed. When I talked to the front desk letting her know that it was ********************************************************************************************************************************************************************* the morning. We have not heard nor know if someone has came to look at the unit. Lastly we have contacted them via email where they have requested to inform them of the situation where they have not responded where it was sent two days ago. At this point we are wanting to get out of the lease but they are asking for a buyout and 60 day notice. It is two hot in the middle of summer to have no a/c. Picture are provided.

  

  Business Response

  Date: 07/08/2024

  Hello,

  At The Warwick, we occasionally need to turn off the water for routine and emergency repairs, notifying residents via mass emails. For routine repairs, we provide an estimated timeframe, but emergency repairs may not allow for this. We advise residents to fill their tubs for water access and provide clubhouse access for those affected.
  
  On June 24th and 25th, we had to shut off the water to install a new valve and repair leaks. Emails were sent advising residents to prepare, and the clubhouse was made available.
  
  *********************** and ***************************** live in Building 17, affected by these shut-offs. They submitted five work orders, mostly for HVAC issues, which were promptly addressed. 
  
  On July 5th, ********* confirmed her A/C was working and canceled her move-out notice.
  
  Please let me know if you have any questions.
  

  
  Best regards,

  

  Business Response

  Date: 07/08/2024

  On Monday, June 24th the water was shut off to allow Aces-3 Plumbing to install a new shut-off valve and repair a leak in the main line. During the repair they found a leak on the city's main line. The water was shut off again on Tuesday, June 25th so that the city could repair their main water line. Emails were sent both days advising residents to fill their tubs for water access before the repair began and we provided access to the clubhouse for all residents affected by the water shut-off. *********************** and ***************************** live in building 17, the shut off valve that controls the water to buildings 15,16 and 17 was broken and could not be shut off.  Prior to June 24th and 25th the most recent water shut off to buildings 15,16 and 17 was November of 2023. They have received water shut off email notices for other buildings. 
  
  ***************************** submitted a total of five work orders, four for HVAC issues, one was a duplicate and one to give a 30-day notice to move out due to repairs. 
  Maintenance responded to each request the same day. I also had a HVAC contractor service the units. 

  I followed-up with ********* again on July 5th and she let me know the A/C was working well and asked me to cancel the notice.

  Please let me know if you have any questions regarding this matter.

  
   Thank You

  Customer Answer

  Date: 07/08/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident of one of this company's apartment complexes (in *************************) since March 2018. I have never been late with rent payments. I have put up with a very long list of serious maintenance issues, in which the bulk have been ignored, I have had over the years because this location was very convenient for me and my place of business. It has not just been the current staff that have totally ignored my requests, but previous staff, and Valiant Residential (corporate office), as well. This has been an ongoing issue since I moved in. I have copies of previous letters sent to the various managers and corporate office staff. I have no proof of online maintenance requests previously made since these requests are not maintained in my resident portal. I have no proof of all the numerous phone call requests I have made (back when this was an acceptable route of submission). However, I do have proof that these issues have been ongoing and this apartment complex has shown no interest in maintaining its own property or making sure its current residents live in a safe environment, with homes kept up appropriately for the monthly charges residents are expected to pay. I have been paying full rent with NO compensation for the fact that one third of my apartment is not suitable for living. In addition to the one third of living space that is unusable, I have been living with faulty heating over the winter months, literal large holes cut out in my bathroom ceiling (with only a thin plastic tarp taped on to partially cover it up), a bathtub with a broken faucet, a shower stall that is completing unusable, no overhead light fixture in my kitchen (due to water damage), and have had to resort to buying my own AC air filters because even simple requests for these have ignored. No one should be treated this way. This blatant unprofessionalism should not be allowed to continue. Mold growing from damage is now a health hazard. Something must be done!

  

  Business Response

  Date: 07/09/2024

  Hello, 

   

  Thank you for bringing these concerns to our attention. We sincerely apologize for the ongoing issues you've experienced at ***********. We understand the frustration caused by unresolved maintenance problems, and we are committed to addressing them promptly.

  
  To ensure that we can resolve these issues effectively, please contact our **************************** directly at ********************************** Your comfort and satisfaction are important to us, and we appreciate your patience and understanding as we work to rectify these matters.

  
  Best regards,

  Customer Answer

  Date: 07/09/2024

  I am rejecting this response because:   The response was a typical "form letter" type with no reference to the fact that I have given my 60 day notice of intent to move out of the Pecos Flats complex by mid-August. It is too late to come do all the repairs now. I'm in the middle of packing to move out and now they can wait until after I'm gone to make this unit suitable for a new tenant. I want them to offer compensation for all the rent I've had to pay, for an apartment that I have not had full access to use due to their negligence. I gave them one more chance in June before I turned in my ****************************************************** person, he promised me that the manager would call and begged me to give them until the end of the following week to get everything done so I could resign my lease. They ignored it again and I never heard from the manager or anyone else. Even on the day I presented my notice of intent to move out in person, accompanied by all the photos and previous emails and documents I sent to BBB, they did not respond at all - NO comments, NO remorse, NOTHING. 

  So, simply sending a message telling me to contact them so they can come complete the maintenance issues is not adequate nor is it in anyway acceptable to close this case. 

   

  

  Business Response

  Date: 08/08/2024

  Hello,
  
  We wanted to reach out regarding your recent work orders as you are currently on notice to move out. Our records show that the last work order in our system was from July 19, 2023. After speaking with our maintenance team, I was informed that all of the work orders, including those related to the leak you mentioned, were completed. In July 2023, you submitted three work orders, and each was addressed.
  
  We apologize for any inconvenience you may have experienced. If you have any further questions or concerns, please don't hesitate to reach out directly to management. Were here to assist you with anything you need during this transition.
  
  Best regards,

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have turned in 5 plus work orders for a new hot water heater. Every time they come out they turn the temp up on the heater. Now the water is ice cold has been reported twice this week with no help. My 4 year old granddaughter had to take a cold bath due to this. They office is always closed and do not return phone calls during business hours.

  

  Business Response

  Date: 06/27/2024

  Hello,

  We apologize for the inconvenience you've experienced with your hot water heater. We understand how frustrating this situation is, especially with a young child involved.
  
  Please be assured that we are taking this matter seriously. We will personally escalate this issue to our maintenance team to ensure it is resolved as quickly as possible. Can you provide the name of the apartment community in which you live?
  
  Your feedback helps us identify areas for improvement, and we're committed to making things right. If you have any further concerns or feedback, please don't hesitate to reach out to us directly to our **************************** at *********************************.
  
  Best regards,

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting my money be refunded to me in the amount of ****** with a service fee charge to bring the amount to ******

  

  Business Response

  Date: 06/26/2024

  Hello,

  This issue has been resolved. She was refunded her money directly from BILT. This complaint was submitted prior to the resolution. If you would like to discuss your concerns further, please reach out to our **************************** at *********************************
  
  Thank you.