Complaints

This profile includes complaints for Valiant Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valiant Residential

  8140 Walnut Hill Ln 10 th Floor Dallas, TX 75231-4350

  
• 

  Valiant Residential

  900 W Spring Valley Rd Richardson, TX 75080

  
• 

  Valiant Residential

  6262 Melody Lane Dallas, TX 75231

  
• 

  Valiant Residential

  1939 Colorado Boulevard Denton, TX 76205

  
• 

  Valiant Residential

  6033 E. Northwest Hwy. Dallas, TX 75231

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have reached out multiple times to the Propery Manager ********************* at ************ in ********* *****. We have also reached out to corporate multiple times and they will not do ANYTHING. They are violating our lease agreement and allowing others to do so as well. We made sure to leave a paper trail and capture video evidence for proof. They are blasting music early In the morning outside of quiet hours and the property manager is telling us to deal with it if no one else is complaining. Police were contacted, we provided them the report number and they ignored it. Police also would not come out. This is a direct violation of our lease and we want to be allowed to break lease giving a 30 day notice instead of 60 since they won't do anything. Some fees also need to be waived if we are moving because they are violating our lease and not just because we chose to for nothing. We feel EXTREMELY discriminated against.

  

  Business Response

  Date: 06/27/2024

  Hello,

  This issue was resolved on May 20th. We spoke with the resident this morning, and they confirmed that the problem has been resolved and has not recurred.

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out in August of 2023 and was told I would get my Deposit Refund Check back. After trying to communicate for 4 months, Valiant Residential decided to leave as management for the apartment complex I was in and did not give me my refund check. When I tried to ask them to look into it they said the new management would take care of it. When I talked to the new management they said that Valiant should've resolved this within 30 legal days. To this day, no information from them has been given and I still don't have my deposit refund.

  

  Business Response

  Date: 04/30/2024

  Dear *******,
  

  
  We sincerely apologize for any inconvenience you have experienced regarding your refund. Please understand that as the former management company for Starlite, we no longer oversee the bank account associated with this property. Consequently, we lack the authority to issue a new refund check.
  
  We completely acknowledge your frustration, and we empathize with your situation. We understand the importance of timely and efficient resolution, and we regret any delays or complications you may have encountered during this process.
  
  Rest assured, we have communicated your concerns to the owner. They are now fully accountable for handling your refund request and ensuring its prompt processing.
  
  Once again, we apologize for any inconvenience this situation may have caused you. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
  
  Thank you for your understanding and patience.
  
  Warm regards,

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our move in date was Sept 1, 2023 and right off, the carpet upstairs looked like someone walked through white paint. The carpet in the stairs had to be replaced. The 3 vents upstairs still haven't been fixed. The upstairs bathroom needs the baseboard fixed. There is a huge hole in the wall next to the water heater. Our garbage disposal stopped working 4 weeks ago. It was replaced, worked for a day and stopped working again. The upstairs balcony door needs to be fixed and there are still issues that need attention. The staff here @ ******************* are lazy, rude and uncooperative. They have lied repeatedly saying things were on order when nothing was ordered to begin with. The 1 and only maintenance guy here is so back logged with repaired and the office will not order supplies for him to do his job. Staff in the office and maintenance change at least once per week. When the office is scheduled to be open it's locked and they do not answer the phone, return calls or messages. We have a jacuzzi tub upstairs that doesn't work and they refuse to hire outside contractors to fix it. The regional manager is very confrontational. For $1100 a month in rent this is the worst place we have EVER lived. Please help us because my next step is going to be trying to get a class action law suit started. We also need the main gate fixed since it hasn't worked since BEFORE we moved in.

  

  Business Response

  Date: 04/25/2024

  Hello,

  Our top priority is making sure our residents are happy and comfortable. We take every issue seriously and work hard to solve them completely. With careful effort, we've completed all needed repairs and ensured the resident's approval. This shows our ongoing dedication to creating a community where everyone feels welcome and cared for.
  
  We truly value your residency at *******************, and we are committed to improving your living experience. Please don't hesitate to reach out if you have any further concerns or if there's anything else we can assist you with.
  
  Sincerely,

• Initial Complaint

  Date:04/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a referral the company agreed to pay a fee in return. Despite multiple follow **** the company has not sent payment.

  

  Business Response

  Date: 04/19/2024

  Dear ***********************,
  
  
  Thank you for taking the time to communicate to us about your open invoice. We have every desire to address your needs and provide the best solution available to resolve this as soon as possible.
  
  After researching I was able to locate the invoice and get payment sent out to you. I will be emailing you directly with payment information. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
  
  Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied vendor. Its our goal to retain you as a satisfied vendor and will hope to better assist you again in the future.
  
  
  
  Thank you,

  Customer Answer

  Date: 04/27/2024

  I am rejecting this response because:   

  I still have not received a direct email with proof of payment or a check in the mail. Please email a copy of the check or check number, date and address check was sent. My email is ***************** for easy reference.

  

  Business Response

  Date: 06/27/2024

  Hello,

  Attached is the check info that was processed 04/18. If you would like to discuss your concerns further, please reach out to our **************************** at *********************************

  Thank you,

  Customer Answer

  Date: 06/27/2024

  I am rejecting this response because:   As stated in the screenshot Emails, this check was cut, never received and put a stop Payment. Real Broker, LLC has not Received a payment. The ******** and Valiant Residential have been unable to confirm where the new check was sent. I have contacted a lawyer to resolve this ongoing issue.

  

  Business Response

  Date: 07/18/2024

  Hello,

   

  Thank you for your patience while we looked into this matter. Our records indicate that two checks were cashed for the same invoice, both deposited into a mobile ********** account. We have confirmed that the invoice was indeed paid and overpaid. We are currently coordinating with the main broker to have the excess funds returned to us.

   

  Customer Answer

  Date: 07/22/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello and thank you for your response. As the fist spot of the leak of bodily fluids from someone upstairs shower draining directly into our shower covering us in bodily fluids including urin , s**** , feces, and exposure to blood and diseases. That was 8 weeks ago. Its 3-3-24 and Pictures taken today on 3-3-24 of everything are included, I have to wait and see if the neighbor upstairs takes a shower before I could tell you if it is still leaking. I know it was the next day after it was supposedly fixed it still was. Pictures of that included. Along with a pipe wrench directly above our heads that was laying on a stud fell and hit me in the back of my neck and back while I was taking a shower tonight. So if they did not find a leak its still leaking. The temporary ceiling (a black garbage bag) that fell on the floor of the shower with a brown liquid contaminant. My wife once again had to spend over a hour cleaning this mess up along with the broken sheet rock that was left behind too. Before I could use the shower We have towels missing, it took my wife 90 minutes to clean. So I havent even had secured parking. Or secured doors into our hallway as advertised. Since Ive lived here. Someone stole my rental car from here last week ,Ive got the police report number if you want it. The doors are not secured, we feel unsafe , Ive live here since August of last year, and there has been TWO weeks we have had a secured garage.Im truly disgusted and think that we should be compensated for this such as Atleast 2 months free rent because weve been waiting for 7 weeks (almost 2 months) to have this one issue resolved. We have damages from mold on our property and you cannot dispatch black mold. We also have medical issues from the incident and I was personally injured this morning by a 10 pound wrench due to staff negligences it appears. So Please consider making a more serious offer. We are still considering

  

  Business Response

  Date: 03/19/2024

  Hello,

   

  Thank you for reaching out and bringing these concerns to our attention. It's crucial for us to address any issues promptly and effectively. Rest assured, our management team is taking this matter seriously, and we've been in direct communication with the resident to discuss and resolve the raised issues.

  Our primary goal is to find a solution that satisfies all parties involved, and we're dedicated to working closely with the resident to achieve this. Should you have any additional questions or require further assistance, please don't hesitate to reach out to us.
  
  Sincerely,

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 26th, 3 days prior to rent being due, we received a notice on our door that ******************* would be down, so we called the office to ask if Flex would be affected since we use that to pay our rent. The young lady in the leasing office said that Flex would not be affected and we could use that for our rent payment on March 1st. However on February 29th when Flex attempted to make the first half of the rent payment it failed to do so because of the inability to link to the portal. We called and sent an email to the leasing office to which we got zero response. Flex continues to attempt to take rent out until the 5th of each month. So concerned about being double charged or accruing a late fee I went to the office this morning, March 1st. The lady in the leasing office told me that Flex is no longer an option for rent payments. She said this was a decision from corporate that they just learned about on the 26th of february. Yet when we called we were told we would still be able to use it and the leasing management never gave any of the tenants and notice that Flex was no longer an option for rental payments. We budget tightly each month and take advantage of the flex option that Valiant residential advertises on their property portal. We were given absolutely no notice and we are left being double charged and having to come up with a cashier's check or money order to pay our rent before we get a late fee. We also have not been able to submit maintenance requests due to the portal being down. We had a significant leak in the ceiling above our shower that took weeks to get fixed even after I informed them that there was excessive mold and I have COPD and I'm very susceptible to mold. At this time I also reported a major leak under the kitchen sink. They did come repair the leak but left all the standing water in the bottom of the cabinet which caused mold and the base of the cabinet to rot. I have asked them to come replace that to which they have not.

  

  Business Response

  Date: 03/11/2024

  Hello,

  We would like to address the concerns raised regarding the maintenance issues mentioned. The bathroom leak was indeed repaired, and the drywall was fixed by Emy Renovations over a month ago. Additionally, the leak under the kitchen sink was also addressed and repaired during the same period. Regarding the request to replace or repair the sagging board under the sink, unfortunately, we currently do not have the necessary wood available to fulfill this request at the moment. Furthermore, after thorough inspection, there is no evidence of mold present in the area. Rest assured, we are continuously working to ensure the comfort and safety of all our residents. As of 3/07/2024 Valiant Residential is no longer the management provide for ***********, and if they have additional issues, they should reach out to the current management team.

   

  Thank you.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ** just runs and runs for hours. My outside ** unit was replaced and it help by running from 8 plus hours to maybe 3-4 hours without turning off (Which is still insane). With is being 95 degrees yesterday it is now back at square one (and I am so over it) My electric bill was $345.00 plus last year and I would really like to fix this issue before it gets to hot. I have my thermostat set to 71 degrees when the thermostat reaches 73 it will click on. It ran for 2 hours straight and the temperature jumped to 74 it ran another hour and the temperature jumped to 75. By 10:30pm when I got in the bed it was still at 75 degrees, around 12am the temp dropped to 74 I woke up at 3:40am and the ** was still running and was at 73 degrees. I stayed up just to see what time if will finally shut off and it did at 8:44 am. I get home at 6:00pm daily. when I got home it was running that means my ** was running from 6:00pm when I got home (more then likely before then that just when I got home) till 8:44am not stop. That's 14 hours and 44 mins. I Really wish I was over exaggerating. I was informed by the old property manager (*************) that I need to set my thermostat to 75 degree and that did not help as well. 75 degrees inside does not feel the same as 75 degrees outside. When I did set it to 75 it will just run and run and the temp would continue to jump. I have one ceiling fan in the living room that does help with this situation. There is like a drumming sound coming from the ** panel in the bathroom. It's not anything to loud but it sounds as if something is possibly going out.

  

  Business Response

  Date: 02/28/2024

  Hello,

  The first work order from this resident was received yesterday. Currently, our maintenance team is limited to one lead technician who is handling HVAC requests. Yesterday, he addressed a total of six HVAC requests.
  
  I personally spoke to the resident around 1:50 pm and informed her that the technician would be arriving shortly. She acknowledged this arrangement.
  
  Upon arrival, ****, **************, assessed the situation and determined that a new inside unit is required. He explained to the resident that he would need to order the necessary parts and scheduled to return on Friday to replace the inside unit. The resident agreed to this plan.
  
  We apologize for any inconvenience this delay may cause and appreciate your patience as we work to resolve the issue promptly. If you have any further concerns or questions, please feel free to reach out to us.

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having an ongoing payment issue with *********** and their third-party billing company BILT. Payment was submitted on December 3 and has been processed through my financial Institute security service however, for some reason an issue between MasterCard and BILT has been going on since December 2023. I have been stuck in the middle, and have provided all of my required and requested documentation from the apartment complex management documentation such as Letter of correspondence from my financial institute with proof of payment being made through my bank and showing withdrawn that information has been provided several times. I have advised apt management that BILT would need to reach out to mastercard regarding payment this situation is out of my control.today I was told from my apartment complex manager, that **** will not reach out to MasterCard regarding payment collection, therefore resulting in a verbal threaten of eviction, however, I have already proven that payment was made from my financial institution. I have advised management at *********** that I am out of control of the situation the payment has been made on my end and this is a matter thats higher up within the backend of the third-party ****** in use (BILT). After providing all of the documentation and letter of correspondence from my financial institute, the apartment management is indicating that is not enough sufficient information and even though the payment was made through my financial institute I was threatened with venal ************ would be given a notice of eviction because theres been a difficulty on the backend for payment. which is out of my control as a tenant, please assist me in having this issue resolved as soon as possible as eviction has already been threatened, and I have already proven with documentation that payment has been made on my end. This is a situation that is out of my control.

  

  Business Response

  Date: 02/20/2024

  Hello, 

  We've been actively communicating with the resident and BILT regarding the December payment, as it hasn't reflected on our end. Our accountant is diligently investigating the payment to locate it through the bank. In consideration of the situation's complexity, we've opted not to impose any late fees or issue a Notice to Vacate. During our recent discussion, I emphasized the urgency of resolving the issue with Mastercard, especially as we approach March. We've refrained from sending a three 3-day Notice to Vacate given the circumstances. While I suggested alternative payment methods until the issue with Mastercard or the bank is resolved, unfortunately, the resident is unable to comply. We're actively engaged with her bank to expedite the resolution process. I want to reassure you that we've exercised the utmost patience throughout this ordeal, and neither I nor any member of our office staff have made any threats. We fully acknowledge the frustration and inconvenience this situation has caused and are committed to finding a prompt resolution.

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After moving out, this company refused to pay back my prorated rent for my first months, and last months move out early prorated rent amounts. They also were over 6 months due on paying back my Security Deposit and withholding rightfully what was mine after the legal 30 days move out date. Pursuant to ***** Security Deposit laws, Section ******

  

  Business Response

  Date: 02/08/2024

  Hello - we are sorry to hear about the issues you are experiencing. So that we may look into this issue further, can you please provide the name of the apartment community where you are experiencing this issue? 

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offer on their residential site for their property that I live at, a gated community, 2 pools, and a place that is generally livable. At ******************* (the location I live at) the gate has never worked and neither has both pools. I reported to them in June that my ceiling was having issues because it was falling. They did nothing about it. Over a month ago on December 16th water started coming in the ceiling when it would rain. I notified them immediately. They have not fixed the roof that is leaking yet or scheduled it. They have lied multiple times about when it would be fixed. They took the insulation off and have left it so I have not had insulation in -1 degree weather. My electric has more than doubled and they still wont fix it. They do nothing to provide the basic requirements they are supposed to to their customers. They are scamming residents out of their money and not providing basic needs that are required by residential laws.

  

  Business Response

  Date: 02/27/2024

  Hello,

  We spoke with ****** to address the concerns outlined in the complaint. ****** confirmed that the issues mentioned were not new and that our maintenance team had been actively addressing them. She mentioned that repairs were made to her front door, sink sprayer, and ceiling, with the only outstanding item being the texture on the drywall patch, for which we have scheduled an appointment with her for Wednesday, 2/21/2024, at 10 am.
  Regarding her interactions with our team, ****** expressed satisfaction, stating that she appreciates the efforts made to accommodate her schedule and the pleasant exchanges she has had during maintenance visits. We will continue to work closely with ****** to ensure that her concerns are addressed promptly and effectively. Additionally, we will escalate her communication concerns to corporate to ensure that she receives the assistance and support she needs. Next appointment is ******* replacement appointment for Friday March 1st at 10am. We will have our maintenance tech come to texture the drywall and it will be all finished up!

  Customer Answer

  Date: 03/01/2024

  I am rejecting this response because:   They have made three appointments to fix stuff and havent showed up yet. Also the office at valiant has yet to contact me. They have had the people at ******************* contact me but it has not fully resolved the issue. I will be awaiting the actual corporate office to contact me because that is where the issues lie. I have been waiting to speak to someone from the corporate office and they do not respond.

  

  Business Response

  Date: 03/07/2024

  Hello,

   

  We are pleased to inform you that all the requested maintenance work in unit #**** has been completed to the satisfaction of *************************. The drywall patching, mudding, and texturing were finished on Wednesday, March 6, as per her request. ****** has expressed her appreciation for the timely appointments made and honored by *** and the leasing office team. Additionally, minor issues with fan strings and a light fixture needing replacement were addressed and resolved.
  
  We believe that these resolutions should effectively address all outstanding work orders and concerns that ****** had previously reported. If there are any further issues or questions, please do not hesitate to contact us. We remain committed to ensuring the comfort and satisfaction of all our residents.

   

  Thank you.

  

  Business Response

  Date: 11/26/2024

  Hello BBB,
  
  
  The roof repair has been completed as well as the other open work orders for this unit.
  
  
  Thank you,