Complaints

This profile includes complaints for Valiant Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valiant Residential

  8140 Walnut Hill Ln 10 th Floor Dallas, TX 75231-4350

  
• 

  Valiant Residential

  900 W Spring Valley Rd Richardson, TX 75080

  
• 

  Valiant Residential

  6262 Melody Lane Dallas, TX 75231

  
• 

  Valiant Residential

  1939 Colorado Boulevard Denton, TX 76205

  
• 

  Valiant Residential

  6033 E. Northwest Hwy. Dallas, TX 75231

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant maintenance issues without resolution. The current issue is replacement of an outdated dishwasher. I have put in several maintenance requesting a replacing after flooding over the years in the apt causing floor and baseboard damage. The complex constantly says they will contact me regarding the issue and never does. I also have to contact the regional manager to get a resolution and NEVER see ********* the office manager in the actual office. I only receive emails from her and I work from home so I want to know exactly how many times they want it to flood prior to them attempting to replace either the dishwasher or garbage disposal

  

  Business Response

  Date: 07/14/2024

  Hello,

   

  We wanted to address the concerns raised by *************************.  We have personally visited her apartment to ensure that her needs are being met. We have replaced the necessary appliance and noted a chip in the sheetrock, which will be addressed. Additionally, she mentioned an issue with the top layer of her vinyl flooring. We have reached out to our flooring vendor, and they are scheduled to take care of it.
  
  At this point in time, ******* has expressed that she is satisfied with the actions taken. We have been in regular communication to ensure her continued satisfaction. There is no further damage in her apartment.
  
  Please let us know if there are any other concerns.
  

  
  Best regards,

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied on their website for an apartment based on false information. The apartment on their website was for ****** per month and they don't have any apartments on their website for that amount, only over ********. They have a ****** fee for application and I assumed an administration fee that they change in **. I asked what the fee was for, never got a response, I called them numerous times with no answer and no voicemail option and the only way I got connected was posting a negative review on ******* Still did not get a call or email. Sent an inquiry through the site and got the "summerville" manager to email me, telling to apply online. I forwarded the email from their site and then she asked about paying the fee. I told her I already paid it and now they are radio silent.

  

  Business Response

  Date: 02/08/2024

  We are requesting more information regarding this complaint. Please provide the name of the apartment community where you experienced this issue. 

  

  Business Response

  Date: 02/08/2024

  We are requesting more information regarding this complaint. Please provide the name of the apartment community where you experienced this issue. 

  Customer Answer

  Date: 02/08/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to **** the manager about the issues I had with the portal and her answer was that she was going to add me later. Time went by she never did. My heartier stop working the food processor the dryer stop working. I called and they asked me to submit a ticket I share I didnt have access to the portal I was again told I was going to be added later which it never happened. Time to pay the rent and I still dont have access to the portal. I called again and I was told to bring a money order. I cant do that because I work during their business hours. I asked **** why do I have to bring a money order why cant she just add me to the portal like she promised. She said she was going to do it and never did. Time went by they dont pick up my calls or respond to my emails. They left an eviction letter on my door because ** still not able to get on the portal and they refused to go to my mail box to get the money order. I gave up and decided to move out. The date haven to move out was on 1/5/2024. On 1/3/2024 Im getting out of the shower and I heard someone knocking and without Even given a notice **** opens a the door Im standing outside of the restroom naked and she is asking as she opened the door is it occupied? My daughter is standing behind the counter scared looking at this lady waking into the house with no remorse what so ever. I asked her why did she do that? I had 2 more days to move and she said she was in her right and was just part of protocol to violate tenants privacy because she didnt have to announce herself according to the contract. I wish to move out without penalty. I did what I supposed do. I tried to pay I communicate with the office at all times and they made it hard for me to make my payment. It was impossible for me to drop off a money order and handed to **** when my work hours are the same as theirs. Mind me I work an hour away from the apartment Thank you for your Time in advance

  

  Business Response

  Date: 01/20/2024

  I do not work for Magnolia creek apts anymore.  I managed this property over 10 years ago.  Please remove my name from this complaint.

  

  Business Response

  Date: 07/17/2024

  Hello,

   

  Thank you for bringing this to our attention. We apologize for the inconvenience and frustration youve experienced.
  
  Unfortunately, this lease break does not qualify for termination without fees. Additionally, the rent for the last three months (November through ******** was not paid. As per industry standards, these unpaid fees have been sent to collections.
  

  
  We appreciate your patience and understanding.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since my original move in date which they moved 4 separate times and the first apartment being a messy disaster I have had only problem upon problem with this company. I currently have a cat infestation in the walls of my apartment. They come in through the ceiling which I currently have a hole in. Office was called when I initially found out about the problem. They stated they will come up with a game plan which was about 2 months ago. I have since begged them to please follow through on the work orders and to stay in contact with me. They choose to say that they tried to enter when I explicitly stated to notify beforehand so I can make necessary arrangements for my service animal. They never call and never answer the phone. I had a supposed active leak which was fixed in less than 24 hours due to my neighbors belongings getting wet I had two large men at my door at 8am stating they need to enter. I was not informed nor did I receive any information about what was actually going on and everyone had a different answer for me, and the assistant manager or the property manager actually yelled at me over the phone stating to just let them in at this point I have numerous holes in this apartment which I did not create and have an actual safety concern for me and my animal due to stray cats being able to enter and defecate in my home. No concern was shown from leasing office and they claimed that they called animal control and they picked up the strays which does not help the cats living in my literal walls. Im reporting this to further escalate the issue because it seems that I must take legal actions now to protect myself. Do not rent from this company and I say that with the utmost concern. Inhumane doesnt begin to describe these conditions.

  

  Business Response

  Date: 04/24/2024

  Hello,

  We've spoken with the resident, who informed us that maintenance addressed the issue approximately a month ago by sealing off the opening through which cats were entering. They confirmed that there have been no further issues since then.
  
  

  Thank you,

  Customer Answer

  Date: 04/24/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Valiant Residential property managers of ************* Apartments in ****** ** have failed to provide my apartment with liveable conditions. I have been without heat for the past 2 months and before that it was the A/C. After repeatedly making attempt after attempt to rectify the issue, my unit was then taken out of my apartment and never put back. No communication what so ever on behalf of both ************* and Valiant Residential has been provided to me. My rent has been paid on time and I have called and called repeatedly to corporate for a resolve and my pleas have fallen on deaf ears.

  

  Business Response

  Date: 02/09/2024

  Hello,

  Thank you for bringing this to our attention. We strive to accommodate our residents' needs and preferences to the best of our ability. In this case, the resident was relocated to a different unit within the same apartment complex to ensure their comfort and satisfaction. We appreciate your understanding and continued support. If you have any further questions or concerns, please don't hesitate to reach out to us directly.

• Initial Complaint

  Date:12/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem is I put in my 2 months' notice to the office. because my apartment was falling apart. They wanted me to move into a better apartment. They told me to take a look at apartment 267 someone was living there so I couldn't I gave my notice and because I said my apartment was messed up, they offed another, but I still gave them my notice. After that my grandmother was in hospices for a month during that time I communicated with the previous management because I was out of town. Then new management came in they said they had no record and I had to pay a reletting fee and that wasn't what was stated. I spoke with the management they wrote down how much I owe and how much I have to pay and gave it to me. I have included that information also. I wanted to pay what they stated I had to pay not a reletting fee because I put my notice in. They also stated that they would. put my deposit towards the final balance which was written down on the sheet of paper I attached. The complexing is lying trying to take advantage of people I have already lost a loved one during all this and all I want it to pay what they stated I had to pay.

  

  Business Response

  Date: 02/09/2024

  Hello,

  We sincerely apologize for any inconvenience caused. While we offered the resident a transfer option, which they chose not to pursue. Additionally, we have not received any formal notice of their intention to vacate as a result, reletting fees are indeed applicable. We appreciate the resident's cooperation and understand their concerns. We are grateful for their efforts in making partial payments. Please feel free to reach out if there are any further questions or concerns.

  Sincerely,

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2, 2023, I received an email from Bilt (the service that Riverside uses to bill for rent) stating that my disabled brothers rent payment has been processed successfully in the amount of $3007.19. My brothers rent is supposed to be $1290 and he receives disability to pay for it (he is on a fixed income). When I followed the link to Bilt, I saw that he was charged rent TWICE for December. He was charged $1290 AND $1613 both on December 1, 2023. I immediately contacted Riverside Apartments and spoke to ********* who is the Assistant Manager. ********* was incredibly rude, unprofessional, and unhelpful along with being dishonest by stating that we were charged $3000.17 due to past due rent. She refused to assist me in correcting the error. On Monday, December 4, 2023, I received a phone call from the Manager, *******, profusely apologizing for the situation and stating that she would contact her Regional Manager, *********************, to find out what could be done. On December 5, 2023, ******* emailed me stating that her Regional Manager, *********************, reported that there was no way to reverse the payment and that it would just be a credit towards my brothers rent.I want the double charged rent returned to my account immediately. I am a single mother of 3 and a public school teacher. I do not receive child support. I had to transfer my entire paycheck into my brothers account to cover the exorbitant amount of rent that was charged in error by Riverside. It is December and Christmas is three weeks away. Now, I am short of money for my bills and there is no way I can do Christmas. A credit toward his rent does not benefit me at all. I think it is unreasonable for them to expect a person to be able to float an additional $1613.

  

  Business Response

  Date: 02/09/2024

  Hello,

  Regarding the concern raised in the complain, I'm pleased to confirm that this matter was addressed and resolved in December upon the tenant's contact with our office. We promptly communicated with Bilt, ensuring that the funds were accurately accounted for and appropriately handled.
  
  

  Customer Answer

  Date: 02/12/2024

  I am rejecting this response because: the business statement is false. Knowingly making a dishonest statement concerns me even more at this point. The business refused to rectify the situation. I was able to dispute the incorrect charge through my bank and my bank cancelled the charge since the business could not prove it was a valid charge. I do have copies of the email from the apartment manager and can get copies of the dispute with the bank.

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rodent infestation since I moved into the complex. Was not notified of rodent issue prior to moving in.

  

  Business Response

  Date: 02/08/2024

  This tenant has since moved from the community.  They moved in 6/10/2023 and moved out 12/26/2023.  A work order was submitted through the online portal on 10/23/2023 referencing that the tenant was seeing what she perceived as rodent droppings in her ************************* conducted several inspections of her unit following the work order, notating possible entry points, and placing poison blocks in her attic.  However, these inspections all confirmed that there was no evidence of either a rodent presence or infestation in the main dwelling area or in the attic.  We had offered at several points to continue coming back to the unit with the Service Manager for Green ****** but were denied reentry into the unit following our in-person inspection with the Service Manager on 11/29/2024.
  
  There was no history of reported rodent issues from when the tenant first moved in and none were mentioned to the office in any of the conversations had with the tenant prior to her 10/23/2023 work order.    
  
  We remain committed to addressing and resolving any concerns raised by our tenants to ensure a comfortable living environment for all.

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in here on 9-15-23 within a week of moving In and expressed my concerns about what is broken and that I needed an exterminator in ***********. I have videos of me going to the office and nobody is there during business hours. Before I went on vacation I spoke to maintenance about the problems in ***********, he expressed there's nothing they can do. First off why hire someone who cannot fix minor issues? Came back from vacation on 10/17/23 we now have bees in our townhouse, nothing has been fixed, nobody came to find the hive, and my daughter is allergic to BEES, company came over and was stung by a bee in *********** this is unsafe to live in. Nobody wants to come home after working hard all day to bees stinging them. I expressed this to the manager, I also wrote emails and showed pictures of the bees in a jar, we have a hive near or in our townhome. I keep hearing the same thing over and over we are new we working on it. The fridge doesn't perform well, the tile in my daughter's room is a hazard (broken ), the water pressure is weak and it takes forever for the water to get hot, also the shower in our bathroom doesn't work, the garage remote works sometimes. MINOR THINGS THAT HAVENT BEEN FIXED It's now 11/13/23 and I mean nothing has changed. The exterminator hasn't come to spray the unit we are getting bit and stung but y'all want rent on time each month, treat your tentative RIGHT, I shouldn't have to wait a month for an exterminator and things to get fixed in my unit..Things that need fixing Refrigerator Washer leaking water Tile daughter bathroom The water pressure The shower doesnt work well We have bees Need pest control

  

  Business Response

  Date: 02/08/2024

  After further reviewing this complaint, it appears that the customer sent this to the wrong business. ********************** does not manage the apartments located at *******************************. Please remove from our profile. 

  

  Business Response

  Date: 02/08/2024

  After further reviewing this complaint, it appears that the customer sent this to the wrong business. ********************** does not manage the apartments located at *******************************. Please remove from our profile. 

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ************* from 04/24/2021 to 04/19/2022 in which I lived completely by myself, no pets or children. I was overcharged for move out fees that were never a fault of my own. Upon moving in, in which I have a witness my mom, there was an ***** left on my counter top in which I notified the office staff ****** and the maintenance team came and got it. I never needed it during my entire stay because I dont smoke. My move out statement shows I owe for the Ozone ( I never used, they had it in my apartment before I moved in), repainting ( I never had anything on the walls but the Tv), toilet seat repair ( I had a grey cover over the seat my entire stay so nothing was wrong with the seat and carpet cleaning. I sent the office 9 pictures of the 1 Bedroom apartment and how it was left and why I was overcharged for stuff that the pictures show werent there and the business wont respond to me at all. Ive been trying to get this taken care of for months, I even called and asked ************* to send me pictures of the apartment damages themselves and still no response or call back. They have a lot of reviews of them overcharging residents upon move out as well. I want this fixed because its affecting my credit and I refuse to pay for damages I never caused.

  Customer Answer

  Date: 11/21/2023

  I got in contact with them and they fixed the amount but ********** has not 

  

  Business Response

  Date: 02/09/2024

  Hello,

  We have engaged in direct communication with the resident to address the outstanding balance, and we have successfully reached an agreement on a revised amount. Furthermore, we have updated the collection amount with **********, which has met her satisfaction. We are committed to ensuring a fair and transparent resolution to any concerns our residents may have. If you have any further questions or concerns, please feel free to reach out to us. Your satisfaction is our priority.