Complaints

This profile includes complaints for Valiant Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valiant Residential

  8140 Walnut Hill Ln 10 th Floor Dallas, TX 75231-4350

  
• 

  Valiant Residential

  7425 La Vista Drive Dallas, TX 75214

  
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  Valiant Residential

  1410 S Goliad St Rockwall, TX 75087-4607

  
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  Valiant Residential

  1401 Shady Lane Denton, TX 76201

  
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  Valiant Residential

  1200 N Gateway Blvd Forney, TX 75126-5369

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to provide refund for rent overpayment. We have repeatedly attempted to contact ********************* (Regional Manager) and ************************* (Community Manager) to attempt to resolve this issue.

  

  Business Response

  Date: 05/03/2024

  Hello,

  Based on our research of this account, it appears that there were significant delays in the recipient receiving their refund on four separate occasions. The final check, amounting to $988.22, was cashed on October 25, 2024.
  
  Attached to this message, you will find the response letter and a copy of the last check that was issued. Our accounting department has confirmed that the check was indeed cashed.
  
  If you have any further inquiries or require additional information, please do not hesitate to reach.
  
  Best regards,

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Massive ***** infestation!!!! Theres a massive ***** infestation in my kitchen and bathroom. I ************ on Saturday and the place didnt seem to have been cleaned that well. The counters has a grimy film on them. After being in the apartment for a couple hours I say about 20 German roaches crawling around during the day (roaches are nocturnal and only come out in the day if the infestation is bad). Valiant Residential should have inspected my apartment before they moved me in so quickly. This place is disgusting. Theres roaches under the sink, behind the stove, crawling in the fridge, in the cabinets. I cannot use my kitchen at all. They are crawling in the tub and out of the bathroom sink. I dont know how to live in this place if I can shower, cook, or eat!I was told on Saturday when I reported the issue that maintenance would come out to assist me that day but they never came. I was told pest control would come out on Monday but they havent showed. Now Im being told that maintenance will be coming out on Wednesday. That is was too long to wait for a problem this bad. This place doesnt care about their tenants!

  

  Business Response

  Date: 02/08/2024

  We need more information from the consumer to address this complaint - we need to know the name of the apartment community this is in reference to. 

  

  Business Response

  Date: 02/08/2024

  We need more information from the consumer to address this complaint - we need to know the name of the apartment community this is in reference to.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease for a 2 bed 2 bath apartment on 06/05/2023. It was evident the apartment was not cleaned or prepared before we moved in, and management had not done a walk through. The unit looked nothing like the pictures from the property website that we were shown by by the leasing agent. We were never allowed to tour the apartment. The pictures looked very modern and new but the actual unit was very outdated and looked completely different. There was a strong stench of cigarettes and mildew throughout. The ** filter was absolutely disgusting and had clearly not been changed in a very long time. There was a ****** kleenex left on the bedroom floor, and rotten dog food was found in the master closet. There were belongings left behind on the balcony and socks left in the dryer. The dryer lint trap was packed full of lint. The washing machine was full of buildup and grime. It also didn't drain, so my clothes were soaking wet after the cycle was over- even though I did small loads. There was lots of mold on the ceilings and walls of both bathrooms. The shower head in the master bathroom sprayed water all over, including over the top of the shower door. This made it unusable. One bathroom door did not have a lock. There was trash behind the toilet. The drains in both sinks and showers were very visibly clogged and full of hair and other trash. There were no lights in the bedrooms and living room. The master bath door doesn't shut. The master bedroom door lock is broken. The cabinet under the kitchen sink was trashed and looked destroyed. The blinds were destroyed. I reported this immediately to *******, the property manager, and she failed to remediate the situation. Our move-in date had to be pushed back for only a surface level clean, and there was still mold on walls and ceilings. All other issues previously listed were still there. The apartment was not properly vacated or move-in ready. I want a full refund for everything Ive paid: rent, fees, etc.

  

  Business Response

  Date: 04/29/2024

  Hello,

   

  We are truly sorry to hear about your experience at *************. Providing a pleasant and positive living environment is at the core of our values, and it's disheartening to learn that your experience fell short of expectations.
  
  It's important to note that Valiant Residential is no longer the management provider for Avalon Villas. We understand the significance of effective management in ensuring resident satisfaction and are committed to continuously improving our services.

   

  Sincerely,

  Customer Answer

  Date: 04/29/2024

  I am rejecting this response because:   I never lived at *************. I lived at *********************** which is what the complaint was about 

  

  Business Response

  Date: 06/27/2024

  Hello,

   

  This resident was released from their lease without penalty and relocated to a house in ********. They moved in on June 6, 2023, and moved out on June 30, 2023.

   

  Thank you,

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with roaches for months. Pecan creek apartments in ******* ***** has violated my rights and has isolated me they reply to others but not me and one of the other women of my color. This is discrimination. They have refused to reply to me regarding the roaches. I haven't heard from anyone in weeks. I don't want then just spraying to get rid of roaches temporarily I need my apartment treated in a way that kills the roaches. They are not using a pest control company that is known for actually kills roaches. Maintenance is lazy and doesn't want to fill the holes.This has also lead to a decline in my overall health.For this I want 2 months in rent refunded NOT CREDITED but refunded and I want them to finish the job.

  

  Business Response

  Date: 02/09/2024

  Hello,

  This matter was settled with the former resident this past November. We released them from their lease, reimbursed the resident the sum of $2669.07, and she agreed to a Mutual Release Agreement.

  Customer Answer

  Date: 02/09/2024

  This was resolved months ago. 

• Initial Complaint

  Date:08/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been charged a month to month rent as if weve moved out on top of our normal rent. We were un able to sign a lease renewals due to issues with your resident portal and now were being penalized for it. We have screenshots. This isnt the first target issue weve had with one of your complexs. Along with surprise eviction notice saying we had a week to vacate, trying to charge us extra in initial fees tho we got in under a special. And moving 9 people into a 2 bedroom, losing our proof of insurance on multiple occasions along with our walk thru photos and claiming they still dont have access to them. I can provide documentation with business contact

  Customer Answer

  Date: 08/09/2023

  Everything was resolved 

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The roofs of the apartment complex are not closed off for whatever design reasons, which allows for birds and other critters to crawl through and inhabit the insulation. I live on the 3rd floor, which is the highest floor, and have put in multiple complaints about the disturbance of pigeons in my roof (which had been causing me to lose sleep as I expressed to them. I finally scheduled a time that worked with my schedule for them to remove the pigeons from my ceiling insulation. I had to remove everything in my room for this. The work was complete, but then surely enough, the pigeons came back. I scheduled another request and was told by the Property Manager (I have a voicemail he left) on 7/20 that the work would be completed 7/26. I called in the next day on 7/21 to confirm this appointment since I missed the call at the end of their day the day before. When I called to confirm, the Assistant Manager, ****, told me that he thinks they may be able to do it 7/27. I explained that the Property Manager told me that he had it scheduled for 7/26. He said okay, he would put it as confirmed for 7/26. When Wednesday 7/26 came around I had a feeling that they wouldnt come (due to my every communication effort being disregarded and not followed up with previously), so I called the office at 11am to confirm once again. I asked when I could expect someone to come out, and the office attendant said he wasnt sure if they would have time that day. I had to argue with them to get maintenance out to remove the pigeons. Maintenance didnt finish the patch work & the maintenance man told me they would be back tomorrow (7/27) to finish painting. Again, I had to remove everything from my room, so I couldnt sleep in my room. To make matters worst, they didnt come the next ******* once again had to call them for answers. After 2 days of being disregarded, I went to the office & spoke with ****, who was very dismissive & interruptive. I gave up & told him to forget about the painting.

  

  Business Response

  Date: 08/25/2023

  Thank you for taking the time to leave your comments and feedback about your experience at Mercer Crossing. We strive to provide a pleasant and positive living experience for our residents, and we understand that a well-maintained home is an important part of your experience.  I am sorry to hear about the pigeon issue and the miscommunications during the scheduling process.  Our team has made multiple efforts in resolving the issue, pest issues of this nature can take a longer timeframe to resolve.  I understand that you would not like us to return for painting or other efforts related to the problem from the inside of your apartment home at this time, should that change,please contact me directly and I will schedule this with you.
  
  In follow-up to our phone conversations, we will continue our best efforts in getting this taken care of, we have scheduled a contractor to take additional measures in getting this resolved.
  
  I look forward to following up with you - please let me know if you need anything in the meantime.
  
  Warm Regards,
  
  *****************************
  Community Manager

  Customer Answer

  Date: 08/25/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our A/C went out in our unit a little over a month ago. Today was the 4th maintenance request i have filed for the same issue. I kept being told that the issue was fixed when in fact the issue was never resolved until today when i had to personally go down to the office and complain just to make sure it would get done today. My unit was set at 70 degrees and would barley get below 75 degrees. The last few days my unit has been 80 degrees and miserable. I have all timeline proof and pictures. My electric bill is through the roof due to the A/C trying to constantly run. After being told it was fixed the last 3 times i was told by the office why didnt you call and tell me it wasnt fixed? Why should i have to do that when multiple work orders have been filed for the same issue in a months time. Either my rent or my electricity bill needs to be compensated for. This is ridiculous and out of line. Its been over 100 degrees outside this whole month. i had to deal with extreme temperatures while my A/C didnt work but according to the office it was. Finally as of today it is now fixed. That doesnt make up for the month worth of charges i feel i shouldnt have to pay due to this not being my fault by any means.

  

  Business Response

  Date: 08/11/2023

  Hello,

   

  Kindly refer to attached work orders, and the chronological sequence of events outlined below.

  ************************* submitted a work order on March 21, 2023, stating that the A/C or heat was constantly running and would not turn off. We addressed and resolved the issue on the same day.
  
  On June 20, 2023, ************************* reported a work order indicating that the A/C seemed to need Freon, as the apartment was taking too long to cool down. We addressed and resolved this matter on June 21, 2023.
  
  Another work order was submitted by ************************* on June 27, 2023, reporting that the apartment reached 80 degrees for two consecutive days and would not cool down beyond 73 degrees. The thermostat had been consistently set at 70 degrees. We conducted an inspection and found that the cooling was functioning properly again, considering the outdoor temperature ranging from 100 to 103 degrees.
  
  On July 18, 2023, ************************* reported another work order, stating that the A/C was not cooling and the temperature was set at 70 degrees, but the apartment would not cool down past 75 degrees. We checked the Freon levels and found them to be normal. Similar to the previous instance, the outdoor temperature remained high, between 100 to 103 degrees.
  
  On Saturday, August 5, 2023, ***** called our office and spoke with *******, the temporary leasing agent, reporting a possible A/C leak. ******* assured ***** that a technician would be dispatched within an hour, as part of our on-call service. Our service manager, ***, promptly arrived, cleaned out the drain line, and resolved the leak issue. Residents confirmed their satisfaction with the resolution.
  
  On Sunday, August 6, 2023, we received another call about an A/C leak. *** attended to the matter in the morning and rectified the issue once again. As of today, August 10, 2023, we have not received any further reports of A/C problems.
  
  We understand that the recent weather conditions in ***** have been exceptionally hot, with temperatures ranging from 100 to 103 degrees over the past two months.
  
  For your reference, we have attached all the work orders that were submitted for your review. If you have any further questions or require additional assistance, please feel free to reach out to us.
  

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tengo el piso del bao despegado la cosina **** una semana sin agua a causa de una fuga y aun as disen k no es una emergencia y me kieren cobrar multa por cosas en el balcn solo

  

  Business Response

  Date: 07/18/2023

  There is no information from the complainant about which apartment community this is for. 

  

  Business Response

  Date: 07/19/2023

  There is no information from the complainant about which apartment community this is for.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A contract with Arden Overlook Apartment in ***** **, was signed on 6/16/23, a Deposit of ******* was provided that same day in order to move in the next day (6/17/23). On the moving day 6/17/23 we had to call an employee from the office so they could walk the unit with us since it was infested with roaches. Video and pictures available. I requested an immediate cancelation of my contract, and we were advised by the manager (***************************) that she was going to talk to her Regional Manager in order to cancel contract and return the deposit fee. This never happened. I had to call everyday since and also visit the premises to talk to ***************** and see what resolution she found on my case, and she never showed her face to me. Her assistant kept giving excuses that she was in meetings, calls, or out of the office. During those days I went to the unit and this was never cleaned so a Health Inspector was requested by me to visit the unit and they found roaches and mouse excrement in the kitchen and inside the oven. A report was filed and they advised the unit was no place for a 3 month old baby to live (or anyone else until it was thoroughly cleaned and fumigated.Finally on 7/29/23 ***************** had time for me, and she went ahead and cancelled the contract and the keys of the unit were returned to her. She again advised that she was going to talk to the regional manager for the return of the deposit. Me and my mother had been calling Arden Overlook and Valiant Residential (the company that manages this complex) to get a hold of anyone that has an actual answer on where is my money. They never answers the phone nor the voice messages. I need the return of the deposit in order to be able to pay the new unit I have been approved to rent. They will hold this unit for a couple of weeks only. This is urgent.19 business days to find a solution on how to return funds to a customer, whose money was taken from the bank account the same day without any issues, is enough.

  

  Business Response

  Date: 07/25/2023

  Hello, This matter has been resolved. We have successfully processed the refund and arranged for it to be mailed to the leasing office for their pickup. 

• Initial Complaint

  Date:07/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am inquiring about refund of security deposit of $565. The apartment at Skyline at Farmers Market **************************************************************************** was vacated on April 27, 2023. On June 2nd I learned they did not have a forwarding address I provided that address. (although they did have an email to contact us) Since then, I have sent several emails to *********************** and Manager, and to their corporate office. I have not yet received a refund or any other explanation regarding this issue. I was told the address was forwarded to their corporate office June 2, 2023. I would like a refund for deposit. Thank you.

  

  Business Response

  Date: 07/21/2023

  Dear ****************,
  
   
  
  We regret to hear that you have not received your security deposit refund.  We processed your refund and mailed a check to the forwarding address you provided on 5/12/2023. The refund was mailed to:
  
  **************************************************
  ******, ** 93704
  
  Thank you for letting ** know you did not receive the check.  We have taken the liberty of sending a new check to the same address.
   
  
  We wish you the very best.
  
  
  Sincerely,
  
  The ********************** Management Team

  Customer Answer

  Date: 07/21/2023

  I appreciate the response. However, on June 2, 2023 when I contacted the Skyline assistant manager regarding deposit refund she said my daughter did not leave a forwarding address with her while dropping off the keys on April 27, 2023.  I provided the address *************************************************** ******, ** ***** on June 2. 

  I would like to know when this second check was/or will be sent. Thank you, *******************************

  Customer Answer

  Date: 07/27/2023

  I am rejecting this response because:   

  

  Business Response

  Date: 07/28/2023

  Hello *********,

  Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced with the previous check and the delay in receiving the new one.
  We took immediate action to address the situation by issuing a brand-new check on 7/20. As for the previous check that was not received, we promptly initiated a stop payment to prevent any potential issues.
  
  Please rest assured that we are actively monitoring the situation to ensure the safe delivery of the new check. If you encounter any further delays or have any other concerns, please don't hesitate to contact us directly. We are committed to resolving this matter to your satisfaction.
  
  Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to rectify the situation.
  Thank you for your patience and cooperation.
  

  
  **********************
  835 **************************.
  ******, ** 75226
  ************

  Customer Answer

  Date: 08/01/2023

  In regards to the communication  stating the check was mailed on 7/20.  As of today, 8/1 I have not received it.  I would like the company to confirm the address they are mailing the check to. Thank you,  *******************************

  Customer Answer

  Date: 08/17/2023

  Thank you for helping me resolve my issue.  Yes, the check arrived.  I am satisfied with the result.  Again, thank you. *********