Complaints

This profile includes complaints for Valiant Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valiant Residential

  8140 Walnut Hill Ln 10 th Floor Dallas, TX 75231-4350

  
• 

  Valiant Residential

  900 W Spring Valley Rd Richardson, TX 75080

  
• 

  Valiant Residential

  6262 Melody Lane Dallas, TX 75231

  
• 

  Valiant Residential

  1939 Colorado Boulevard Denton, TX 76205

  
• 

  Valiant Residential

  6033 E. Northwest Hwy. Dallas, TX 75231

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since day one when I moved into what was called ****** colony that got bought by valiant residential changed the apartment complex to **** house Ive had issues I was given keys to an apartment that was not ready then was told to come the following day for my apartment to be ready with no discount on what I had paid they moved me to another run it that had no faucet in the sink nor restroom was told they would get someone to put it on asap they never came I paid out of pocket then the ac stopped working bath tub started peeling and floor started lifting from water damage I was compensated with my own deposit that I wasnt aware of they moved me to a new unit where there was a hole where the dishwasher was saying we will patch it asap never came I stayed at this complex for my whole lease agreement counting my days till I could move out to find out they didnt want to give me my deposit because I had credit on my ledger of course I did do you not see the conditions of these apartments I only got compensated because I was going to call the city but what they did was give me my deposit as a credit with out my authorization saying that the old manager applied it to me Ive been through h*** and back with is complex and I feel it is unfair that they treat us like this all I want is my deposit back they took my stuff from my apartment and used it in there office there are so unprofessional here I just want my deposit back that is all Im asking the apartment was given to them in great condition

  

  Business Response

  Date: 02/08/2024

  We are unable to assist in answering this complaint as Valian Residential is no longer the management provider for *************/**** House. Please remove from our profile. 

  

  Business Response

  Date: 02/08/2024

  We are unable to assist in answering this complaint as Valian Residential is no longer the management provider for *************/**** House. Please remove from our profile. 

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since Valiant Residential has taken over ****** Student Apartments I have had nothing but trouble. Most recently the air conditioning in the Zen Apartment complex has broken down. I have heard rumor from maintenance that the main chiller (we are on a boiler/chiller system) was down and the entire complex was switched to the back up chiller system. Since my fianc and I have lodged numerous complaints we were finally given a window AC unit. There has been zero official communication that there is even an issue with the main chiller and the air conditioning is not working for the entirety of the apartment. We are current with all of our bills. This is unacceptable and a health risk. We have a thermometer and the main living area of the apartment is consistently getting into the high 70s low 80s on a daily basis. This is a health hazard and we need the air conditioning fixed as soon as possible. We are in the final month of our lease, it is very hard to not assume that this is retaliation for our leaving bad reviews about the company for other issues we have had. I am attaching pictures of the temperature readings from our thermometers since the start of this horrible experience.

  

  Business Response

  Date: 08/02/2023

  We sincerely apologize for the inconvenience and trouble you have experienced with the air conditioning in Zen Student Housing. We understand the importance of a comfortable living environment, particularly during hot weather conditions. Please rest assured that our maintenance team is diligently working to resolve the issue and restore the air conditioning to its normal functionality.
  
  At Zen Student Housing, we value open communication and feedback from our residents. We want to clarify that retaliation is not our policy, and your reviews have no impact on our commitment to addressing maintenance concerns promptly and professionally. Our primary focus is the well-being and satisfaction of all our residents.
  
  We are happy to share that we have taken significant measures to improve the Zen chiller system by replacing major components, and it is now fully operational.
  
  Thank you for your understanding, and we appreciate your patience as we work to resolve the matter. If you have any further questions or concerns, please feel free to reach out to our management team. We are dedicated to ensuring a positive living experience for you and all our residents.
  
  Sincerely,

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have moved into these apartments in ********** called the *******************. There has been mold that has not been addressed. The small ***** mold that was addressed was done by Hispanic person, who did not speak English, who made a mess in my apartment, paint all over my walls and floors, but the other mold thats in the kitchen has not been addressed even though I have made complaints about it. Also, I have a heart condition a very bad heart condition, and I have made five or more complaints about the air conditioner not cooling my apartment. I am not allowed to use a window unit per property manager, but my apartment will not cool listen 80. I do not sleep at night due to my heart in the heat of this apartment this place is unsanitary. Its not well kept the pool stays green and nobody takes the tenants serious. We paid too much money to be ignored. These apartments cost the same price as brand new apartments and we have less amenities and raggedy stuff. I have told him Im going to complain. I have told him Im gonna take it to the city, they keep coming in my apartment, making a mess, not cleaning up after themselves and not fixing the situation. My air conditioner does not work.

  

  Business Response

  Date: 06/29/2023

  Thank you for bringing these matters to our attention. We want to address each issue you mentioned in your review.
  Firstly, we appreciate your patience in regard to the ** concerns. We have promptly completed each of the work orders you submitted, and the ** is now effectively cooling your apartment. To ensure thorough assessment, we also had an ** vendor inspect the unit, and they confirmed that it is running and cooling your space. As a result, we are unable to install a window unit since those are reserved for units without functioning **. Rest assured, we remain committed to promptly addressing any future ** issues you may encounter.
  We sincerely apologize for the presence of mildew in your bathroom and kitchen caused by a leak. As soon as you reported this matter, our team took immediate action to clean and repair the affected areas. We were not previously informed of any mess left behind by a vendor or maintenance technician. While this is not our standard practice, we will thoroughly investigate the matter and take corrective measures to prevent such incidents from occurring again.
  We acknowledge that the pool pump is currently broken, and we apologize for any inconvenience this may cause. We are actively maintaining the pool to the best of our abilities while we await the replacement pump, which is scheduled for installation on 6/26/2023.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor company management office hours are not open as started on company website. Unprofessionalism when trying to connect with the staff aswell as unanswered calls aswell emails. No acknowledgment of lease agreements 60 day renewal letter. Forced into new lease or threatened to high month to month rate. Bug infestation health and unlivable conditions not safe for me and my kids.

  

  Business Response

  Date: 06/29/2023

  I personally walked Ms. ******** apartment (730B).  She was in the middle of vacating the apartment already.  I knew she was trying to transfer out of state per the conversation she had with the Property manager 2 weeks ago. (She did not know who I was at that time).  The only infestation I saw in her apartment was sugar ants.
  
  We have had the bldg. treated as well as removing the honey suckle that is climbing the building.
  
  I also allowed Ms. ******* to provide us with a 30 day notice to vacate.  She would be liable to pay rent up to July 14th, 2023.  (She did not forward a notice to vacate to the office).
  
  Sincerely,

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of these apartments 2 yrs ago but recently found out that they had reported me to the credit bureau for owing monies. I was never contacted until this was turned over to a creditor and i found out it was on my report. I left this horrible apartment complex and community in fear of my own safety. It was incredibly dirty and poorly managed. However, i stayed until the end of my lease, i gave a notice that was acceptable, i did a walkthrough and was only told i would have to pay 50$ to have my tv mount removed bc i could not get it down. My apt was extremely clean as i am very ocd about cleanliness. It was only me in the apartment also. There should've been no money applied 2 years later for any back owed fees or cleaning fees other than that 50$. I even steam cleaned the carpets myself after paying an almost 700$ deposit that was never refunded. My car was keyed under a covered parking spot i paid monthly for. There were never any light bulbs replaced for an entire year under it. Had there been proper maintenance, that *** have never happened. The water was off ALL the time. No explanation or apology. Pet f**** literally everywhere! The pool was closed more often than not. Trash everywhere and people getting shot withing feet of my apartment door. Not once was i falsely charged until I made a complaint agaist this property on a review sight. I demand proof of these charges they say I owe in detail so i *** fight that in court and get this account removed from my credit record.

  

  Business Response

  Date: 06/15/2023

  Hello - to process this complaint, please provide the name of the apartment community this is in relation to. 

  Customer Answer

  Date: 06/23/2023

  Ashford Northwest Apartments. Now they are named The Arden Northwest. They are ran by Valient Residential

  Customer Answer

  Date: 07/26/2023

  Has there been any new information in this case from Ashford Northwest?

  

  Business Response

  Date: 09/06/2023

  Hello,

  After conducting a comprehensive review of your account, we confirmed that the complainant vacated her apartment on 04/01/2021, and there remained an outstanding balance encompassing rent, month-to-month fees, late fees, and a cleaning fee.

  

  Business Response

  Date: 09/07/2023

  Hello,

  After conducting a comprehensive review of your account, we confirmed that the complainant vacated her apartment on 04/01/2021, and there remained an outstanding balance encompassing rent, month-to-month fees, late fees, and a cleaning fee.

  Customer Answer

  Date: 09/11/2023

  I am rejecting this response because:   I owed no rent. I was at the end of my lease and gave notice in plenty of time. This apt was spotless and carpets even shampooed by me once I vacated. I owe no late fees or month to month fees. I demand proof from you of said charges and pictures of what you say you had to clean. I have my pictures and proof. The complex was given nearly 1000$ in deposit and fees when I moved in that should cover anything they are making up that I owed for cleaning or otherwise. Their claims are blatant lies. They do this to everyone moving out. They need a class action suit filed against them for this scam they are running to get more money from tenants that move out

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from ******** to ***** Friday, May 26, 2023. The complex is ************* in ******, **. I used an apartment finder who sent me video of the unit I was supposed to move in to. The unit that my apartment finder was shown was not the unit I was moving into. I picked up my keys and moved in Saturday, May 27, 2023. The apartment is infested with roaches, the toilet in the master bathroom didn't flush and the valet garbage is a joke. ******* sits on the grass and not in a bin as the brochure states. The doors have gaps and the maintenance team is clearly not qualified for the job and is doing the best they can with what they have to work with. I notified the leasing office and was told that ******** would come out. It wasn't Terminix but some random company that sprayed and put a sticky trap down. I have spent over $250 between purchasing foggers, powders and sprays at ********** and Amazon. My daughter and I can't sleep and wake up in the middle of the night with bugs on the bed or crawling on the walls. The website is a lie, what is seen is not what is actually there. I contacted the *******************************. The enforcement officer came out and made note of the issues, drooping ceilings, poor structure, cracks, roaches and garbage out in the grass. They notified the leasing office. I asked my neighbor if he had a ***** issue, he stated yes. That family moved Thursday, June 1, 2023. He stated that an exterminator came 4x and the situation remained the same. The leasing office was well aware that was an infestation. Also, we are being penalized for breaking our lease for an issues we didn't create. My daughter and I are currently living in an Air BnB until the end of the month. The individuals in the leasing office were very nonchalant by trying to state that it's hot outside and it will die down when it gets cooler. I was also told this is a nicer unit. If it's nice then the others must be terrible.

  

  Business Response

  Date: 07/26/2023

  I sincerely apologize for the delay in responding to your concerns. Please find below my response.

  I understand that when the tenant moved in, there were pre-existing pest control issues that had been treated by both DFW Wildlife and our regular pest control company, Terminix, on multiple occasions. During the make-ready process and unit cleaning, no vendors mentioned any ongoing pest problems, leading us to believe that the infestation had been effectively eliminated. However, upon receiving her complaints, we promptly arranged for DFW Wildlife to treat the unit again on May 31st.

  Regarding her concerns about the front door, we took immediate action by adding weather stripping to address the issue. Furthermore, in response to her Valet Trash complaints, we escalated the matter by placing the unit on RADAR, which involved extra patrol by ************ for a period of 2 weeks.

  We made every effort to meet her requests and resolve any issues she had encountered during her time at *************. Unfortunately, despite our best efforts, she expressed her desire to terminate the lease without incurring any fees. However, as per our policies, I am unable to approve waiving the fees associated with breaking the lease.

  We want to assure you that we were actively working through all of her work order requests, and we take our tenants' concerns seriously. To provide further clarity on the situation, I have attached the city photos so you can see the condition of the property. As you'll notice, the city's inspection report does not mention any structural issues or drooping ceilings, which would have been noted if they were warranted repairs.

  If you require any additional information or have further questions, please do not hesitate to reach out to us. We value your feedback and strive to improve our services to ensure the best possible living experience for all our tenants. Thank you for your understanding, and we apologize for any inconvenience caused during this process.

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached formal complaint submitted to management of Valiant Residential. in addition, we have and have always had renters insurance. There is a contested date on the updated moveout. The intended date was 5/13. There is an un-initial update to the document that invalidates the April document. That request to update has been made as well as multiple verbal notifications to the contrary. ******* ******** has agree to the terms of the original 10 months lease. That brings the move out paid on lease to 6/16 which is fine. However, we will be moving out 5/13 until such time as the smell has been removed from the apartment common area (again - see attachment). ******* doesn't have nor never had a license to drive a car and has no parking space so he didn't request a parking permit. ******* doesn't use this site. We were told we could avoid it by paying the full amount which we did. You added 7 bucks in fees (we won't pay those we have proof you didn't take care of the trash/bugs) pics if desired. You can ding us for that if you like. We will fully contest the Parking and renter's insurance. Since we don't use this site we will conder the original check we wrote to be enough to cover the RENT (not fees). If you disagree you can respond. Otherwise, we have paid the rent in full as agreed upon at signing and we will contest any fees you tack on. If you disagree with that statement you can call ************. We are only asking to move out on 5/13 due to the smell. He could stay through 6/16 which is paid for. However, since we aren't staying there, you will have plenty of time to clean for the next person. You will have to anyway, won't you? Please, i beg of you to end this madness and simply let us leave the apartment with no extra tag on fees. I understand if you do not agree. We will simply not pay but I will need the itemized expense so I can contest each formally. Or let us leave for 0 and we are done..

  

  Business Response

  Date: 06/02/2023

  Dear Mr. ****, 

  We understand that you've experienced some issues and frustations regarding the lack of cleanliness caused by the additional occupant in your son's apartment, as well as some items such as bikes, mattresses, and trash around the community. We know that a well maintained apartment and community are an important part of a pleasant living experience. At Valiant Residential, we are committed to providing mutual resolutions wherever feasible. As such, our team has looked into this complaint and can confirm that our management has been in direct communication with you and has reached a mutual resolution as far as this incident is concerned. If you any additional questions or concerns, please feel free to reach out to our Resident Services Department at *****************************. 

  Customer Answer

  Date: 06/05/2023

  I have reviewed the business’ response and accept this
  resolution. 

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company owns my apartment complex, Clearfork Trail Apartments. Ever since they have taken over, there has been gross negligence. The laundry facilities are always broken and full of bugs which is a health hazard. I have put in several work orders that were either ignored or took months for them to take care of. *** filters are supposed to be changed monthly and they've only come once in the 9 months they've managed this complex. I constantly call them to try and ask them stuff and they never answer, and when I leave messages they aren't returned. It takes them weeks to answer a simple email, IF they answer it. I put in a work order weeks ago about my toilet constantly running and they said they fixed it but they didn't. They also force ** to pay over 100$ every month for s***** wifi that is very slow and barely works. I've asked for my own internet several times and they say I can buy my own internet, but that I still have to pay for the wifi which is ridiculous.

  

  Business Response

  Date: 05/09/2023

  Dear **************, 

  We are sorry to hear of the issues and frustrations you've had regarding your living experience at one of our communities. While the bulk wi-fi is a package deal, the provider (Spectrum) is availablt to troubleshoot any interruptions to the service you mentioned. In regards to the laundry room we are excited to share that this area was remodeled last week and we are looking forward to more upgrades in the near future. Please place a work order maintenance request online for your A/C filter as needed as the air filter will be replaced per maintenance requests. We will also check and ensure the maintenance request for your bathroom is looked at once again and repaired as needed. Please feel free to reach out to ********************************* if you have any additional questions and concerns. 

  Thank you, 

  Valiant Residential

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since Valiant Residential has taken over *********************** in *************, **, there has been ongoing issues with our ledger. My husband and I make sure rent is paid a month in advance every month only to be told we weren't and somehow were missing $1,049 from our ledger (the amount of our monthly rent). We had to resort to sending certified letters demanding our account be credited. Until recently, the $1,049 was credited but during the time of waiting on the accounting department to give us our credit, fees have piled up. We received a notice today stating we owe more money, which is false. This is the 4th time we have received letters that we owe money due to the accounting department errors. It is practically impossible to get in contact with anyone who can fix this issue. The property manager here, ***********************, is not helpful in this regard, as she claims she has no authority to fix our ledgers. I have left messages to corporate via phone, sent letters, and even commented on ******** and Instagram posts for someone to contact my husband or myself to no avail. We DEMAND something be done to fix this issue or our attorney will receive all our documentations to submit to court. The amount of stress this company is causing ** will be added to our suit as this is harassment and negligence on their behalf. We are done with the thievery and dishonesty of this company. We are diligent paying residents and have NEVER been late or missed a payment.

  

  Business Response

  Date: 05/03/2023

  Hi there, 

  We understand there were some frustrations regarding your account during the management transition. Our team has looked into this concern and currently, your ledger has been updated to remove the late fees. Thank you - Valiant Residential. 

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently 6 months pregnant living with termites. The leasing office knew about termites on the property 2 weeks before I filed my complaint and has not gotten treatment for every building. They do not want to let me out of my lease without paying the termination fee which I cannot afford.

  

  Business Response

  Date: 04/11/2023

  Hi ****************, 

   

  Thank you for taking the time to leave your comments and feedback about your experience at one of our apartment communities. Valiant Residential strives to provide a pleasant and positive living experience for our residents, and we understand that a well maintained home is an important part of your experience. We were sorry to hear about the pest issue, and as such our team has looked into this matter to provide a mutual resolution. With this specific issue, there was indeed a longer timeline to resolve which is typical for the pest issue of this nature. At this time, our community management team has confirmed that the pest issue has been treated. If you have additional comments or concerns, please reach out to our **************************** at *********************************. 

  Customer Answer

  Date: 04/11/2023

  I have reviewed the business response and accept this resolution.