Complaints

This profile includes complaints for Willow Bridge Property Company National LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Willow Bridge Property Company National LLC

  2000 McKinney Ave Ste 1100 Dallas, TX 75201-2033

  
• 

  Lincoln Property Company

  221 Crescent St Ste 102A Waltham, MA 02453

• 

  Station 117 Apartments

  117 Dean Ave Franklin, MA 02038

• 

  Lincoln Property Company

  135 Constitution Blvd Franklin, MA 02038

• 

  Flats on First Apartments

  21 Charles St Cambridge, MA 02141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the management company for the townhome my family rented beginning at the end of May, 2024 and ending in June of 2025. We had several incidents of neighbors violating the no smoking policy and very little assistance from the managers. We did a mutual termination due to these issues and ended our lease almost 2 months early. Today, we received notice that they are attempting to charge us to replace carpets we left in the same condition as when we moved in. We believe this is a fraudulent attempt to recoup lost revenue from our early lease termination.

  Business Response

  Date: 06/30/2025

  Good Afternoon, 

  In order to best assist you, could you please tell me the name of the property that you are referring to? 

  Customer Answer

  Date: 06/30/2025

  I am rejecting this response because:  the business requested more information. The business is responsible for The Venue Townhomes in *******, ********* 

  Customer Answer

  Date: 06/30/2025

  After disputing charges with the business and requesting documentation and photo/video evidence, the business sent our move-in checklist outlining the damage we believe they are attempting to charge us for as present when we moved in. The manager will not provide photos or descriptions of the damage in question and is attempting to discredit our move in checklist documentation. 

  Customer Answer

  Date: 07/08/2025

  I have requested photographs and detailed information about the alleged damage, including receipts verifying that the carpet was damaged, and have not been provided anything but an invoice and the original documentation we provided upon move-in that indicated problems with the carpet. There will be further complaints. 

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please do not rent or go onto the primary website of *** *******, the website claims to have 45 units that's a lie there are more units available within the 11 floors. The units has a problem with constant ladybugs and gnats because most of the 11 floors are hot or humid within the hallways that gnats will be in the units eventually. Instead they will mask the humidity with some weird "old person" perfume mist. Secondly, the management team will lie to you about the promotions and unit pricing to allow anyone that they personally know to live there regardless of income or proof of income. The game is " WHO THEY KNOW". Third, if the regional manager or the two property managers have promised a unit to a specific person that they know they will dodge you and not answer the phone just to lie to you and say " you don't have the neccessary income" why is the management company, regional manager, and those two in the office so **** worry about your income after you paid your rent in full. Baby go sit down somewhere with that misalign wig on. Worst company, liars within the office and company because the regional manager says to not to allow a specific person to live there so their people can come in and stay at the apartment complex. The website constantly changes prices on the units. People with any retirement, disability, or income based needs please run as fast as you can. They will denial your application in favor of those people that they know or who appear to be checkered.

  Business Response

  Date: 06/25/2025

  Good Afternoon, 

  Can you please provide me with the property name so that we can better assist you? 
  
  Thanks,

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint on behalf of **************** Services against Northpoint of *******, managed by Willow Bridge Property Management, for failure to pay contractually agreed-upon late fees that have accrued over a 79-day delay in payment.?Business Information:Property Name: Northpoint of ******* Management Company: Willow Bridge Property Management Address: ************************************* Contacts: ****** **************** ******* Phone: ************** ?Summary of Complaint:On the agreed service date, ************************* provided professional cleaning services at Northpoint of *******. We submitted our invoice with Net 30 payment terms. Unfortunately, the invoice went unpaid for 79 days, well beyond the agreed-upon terms.Our standard policy includes late fees after 30 days of non-payment, which were clearly stated in the original invoice and subsequent communications. While the base invoice was eventually paid, the management company has refused to pay the late fees that accumulated over the 79-day delay.We have followed up multiple times to resolve this professionally and respectfully. However, the response has been a flat refusal to pay, without valid reason or dispute over the fees. This demonstrates a lack of accountability and negatively impacts small businesses like ours that depend on reliable, timely compensation.?Resolution Requested:We are requesting the full payment of the outstanding late fees per our service agreement and invoice terms. We also request BBBs assistance in ensuring Willow Bridge Property Management honors its financial obligations to vendors.We are prepared to provide:The original invoice Our late fee policy Service completion documentation Email and message communication logs Thank you for your attention and support in resolving this matter.Sincerely,******* ********* Owner, *************************

  Business Response

  Date: 06/26/2025

  This vendor agreed to remove the late fees, as payments had been issued timely but were sent to the incorrect address listed in their account.  Please see email confirmation attached.

   

   

  Business Response

  Date: 06/26/2025

  Per the attached email from this vendor, all late fees were removed.  The payments were initially sent on time to the address listed in the vendors Net Vendor account.  When the vendor reached out due to not re3ceiving the payment, the Business Manager and RPM had the payments sent overnight to the new address.  The vendor then waived all late fees in the attached email.

  Customer Answer

  Date: 06/26/2025

  I am rejecting this response because:   
  The address they had the check sent to was never a remit address. The late fees were removed without clearance of the address and amount due. The manager definitely did not send invoices out in time to pay and had cost us a contract and late fees payments.

  Business Response

  Date: 06/30/2025

  Thank you for the response.  Please contact the leasing office Business Manager for further discussion.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I toured an apartment and disclosed information regarding my recent low credit history. I informed the manager I fell ill and was deemed a disabled veteran and I lost my job due to illness. During this time my credit score dropped from 754 to 500s. Now Im back working and paying bills off. The manager asked about my rental history and told me not to worry about my low credit score because it doesnt matter if I have an apartment to vouch that I have good rental history. I asked several times about this and he kept assuring me it wouldnt matter. So I applied. I also have a misdemeanor and when I filled out the application it says felonies are disqualifications not misdemeanors and they denied due to my record too. I called them and was told no ones in office. Once I told them Im filing a complaint they asked me to wait until the property manager gets off a call. I waited on hold and then they sent me to voicemail. They are being very shady. I spent $275 on a deposit and application. The main issue is this is a now a pattern for this business. There are reviews claiming the same thing happened with their applications. Im seeking legal action against Cottage Living and the property staff for scamming potential residents.

  Customer Answer

  Date: 06/09/2025

  Thank you BBB for assigning my complaint. My realtor informed me today that Cottage Living is going to issue a partial refund of $200 for the security deposit. As long as they refund this amount Im okay with that resolution. 
  

  Thank you. 

  Business Response

  Date: 06/10/2025

  The refund of a $200 deposit is being refunded. The $75 application is non refundable per the application agreement that was signed at the time of applying for the home.

  We understand that this news may be disappointing, and we appreciate the time and effort you put into your application.
  
  Thank you for your understanding, and we wish you all the best in your search for a new home.

  
  

• Initial Complaint

  Date:05/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am totally disgusted with this complex

  Business Response

  Date: 05/30/2025

  Good Morning, 

  In order to best assist you, can you please provide the name of the property that you are referring to? 

  
  Thanks,

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report a dangerous and unacceptable incident that occurred in my bathroom at apartment 3230 on May 29th 5:13 pm. The cabinet installed above the toilet suddenly collapsed without warning, crashing down while I was in the bathroom.This is absolutely unacceptable. Not only could this have caused serious injury, but it also damaged the area and posed a significant safety risk. My arm and knuckles are now bruised, but this could have ended much worse. There is no reason a cabinet should come loose and fall unless it was improperly installed or poorly maintained.I expect this to be addressed immediately. I request a prompt inspection of the damage, a full repair, and an explanation of how this happened. I also ask for documentation of when this cabinet was last inspected and what steps will be taken to ensure this does not happen againeither in my unit or in others.I am extremely frustrated and disappointed that I have to deal with something so dangerous in my own home. I trust this matter will be treated with the seriousness and urgency it demands.

  Business Response

  Date: 05/30/2025

  The resident called yesterday afternoon to report that the cabinet fell at around 5PM. Maintenance was sent over to move it out of the way. The resident stated to Maintenance that they were not home and that when they arrived home they found it had fallen in their bathroom, so I am unsure of how resident got injured. Contacted GC for new construction to report so warranty can re-install and inputting incident report. 

  -S

  
  

  Business Response

  Date: 06/12/2025

  The resident called yesterday afternoon to report that the cabinet fell at around 5PM. Maintenance was sent over to move it out of the way. The resident stated to Maintenance that they were not home and that when they arrived home they found it had fallen in their bathroom, so I am unsure of how resident got injured. Contacted GC for new construction to report so warranty can re-install and inputting incident report. 
  
  -S

  Customer Answer

  Date: 06/18/2025

  I am writing in direct response to your recent message regarding the bathroom cabinet collapse in my apartment. I am extremely disappointed and offended by the misrepresentation of what occurred.
  To be absolutely clear: I was home when the incident happened. I was walking into the bathroom when the cabinet fell, and I was bruised while trying to catch it. I had already communicated these details both verbally and in writing when I first reported the issue.
  To twist the facts of the incident in order to reduce your liability is not only unprofessional, but deeply inappropriate. This was a serious safety hazard that could have resulted in far worse injuries. Rather than attempting to rewrite what happened, I would expect your office to show concern, accountability, and urgency in resolving this matter.
  I am requesting the following:
  A written acknowledgment correcting the facts of the incident.
  A formal apology for the dismissive and inaccurate response.
  Documentation on when this cabinet was last inspected and installed.
  Compensation for damages
  Please understand that I am fully prepared to escalate this issue to the city’s Code Enforcement office, and seek legal recourse if necessary. I strongly urge you to treat this matter with the seriousness it warrants.

  Business Response

  Date: 06/25/2025

  Copy of email attached.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living on the second floor at this property since February 2024, re-leased in February 2025 and have never filed a noise complaint until April 28th 2025 on my upstairs neighbors. When I first complained the leasing agent told me she would call them, since then the noise has gotten worse. The upstairs tenants are banging things against their floor/my roof at a moments notice, slamming doors/cabinets in their kitchen and bathroom, and now stomping, which was not an issue before, so I keep contacting the leasing office to complain, and was told that they need video proof that theyre actually making noise and even threatened me with a violation of my lease if I retaliate since now that tenant is stating they can hear noise coming from my apartment. After I am the one who complained! My kids cant sleep in their room or take use their bathroom because their room is right under the upstairs units room and bathroom. We have no peace in this apartment . I have attempted to contacted the property management company and they have not responded. I requested to speak with the property manager after calling to complain 6-7 times and just spoke with her yesterday, *****, who told me she got my videos but couldnt hear anything, when I went to the office to point out the noise on just one video (Ive sent 4-6) she made excuses for the upstairs tenant by saying they may have dropped a hair dryer, or the tenants stated since you live right by the stairs maybe thats the noise you hear, the tenants stated that theyre tiptoeing and wearing slippers now, and stated that they can hear stomping too and kids so were trying to see where the noise is coming from. She also told me that their security came by and couldnt hear anything from the outside! Initially they stated they couldnt come in my unit to hear the noise but now she said they can only during business hours! I and the tenants are gone from 8-6 and the office is open from 9-6 I need help and no one is helping

  Business Response

  Date: 06/10/2025

  
  
  Thank you for reaching out. I would like to provide a detailed account of the interactions and steps taken in response to Ms. ********* requests.
  
  On June 3, 2025, I received a call from Ms. ******** regarding noise complaints from her upstairs neighbor. During our conversation, Ms. ******** requested to be released from her lease agreement and a full refund of her security deposit. I informed her that I would need to obtain approval from our Vice President before proceeding.
  
  Subsequently, on June 3, 2025, at 3:20 PM, I sent an email to our Vice President requesting approval to release Ms. ******** from her lease. I followed up with an email to Ms. ******** on June 5, 2025, confirming that I was still awaiting approval and assured her I would notify her as soon as a decision was made.
  
  On June 6, 2025, I received the necessary approval from our Vice President, allowing Ms. ******** to be released from her lease or transfer to another apartment without penalties. I immediately called Ms. ******** at 3:07 PM on the same day to inform her of this approval.
  
  Later, Ms. ******** inquired about adjusting her rent amount. I explained that I would submit her request to our Vice President and notify her once I received a response. 
  
  On June 10, 2025, I returned Ms. ********* call to confirm that she could be released from her lease or transfer to another unit. She requested a refund of her deposit prior to moving out, which I explained could only be processed once she vacated the apartment. I also informed her that I would escalate her request to our accounting department to see if an earlier refund could be arranged and assured her I would follow up with an estimated timeline.
  
  Please be assured that we are committed to addressing resident concerns promptly and fairly. If you have any further questions or require additional clarification, please do not hesitate to contact me.
  
  Sincerely,  
  ******* **********

   

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into Peyton Stakes a property under Willow Bridge Property Management in December 2024 under a lease promotion that included six weeks of free rent, meaning no rent was due until mid-February 2025. However, on January 4, 2025, I received a notice stating my payment of $4000 for January rent had been returned. I never submitted any payment for January, and my rent was only $2,400. It appears the system misprocessed the concession as a payment and then marked it as returned. The same notice stated I could settle the issue by paying $488, suggesting the system recognized I did not actually owe $4,000 yet I was still charged late fees. I immediately emailed the leasing office requesting a full account ledger to understand the charges. They never responded. I followed up multiple times including after my eviction and included the propertys corporate office. Their only reply was: Talk to the lawyer. Will not be responding to any more of your emails.Throughout January, I was repeatedly told the matter could only be handled through the propertys attorney. I contacted the attorney several times but never received a response. I sent multiple emails to both corporate and the leasing office, CCing the attorney each time, pleading for assistance and explaining I was willing to pay to avoid eviction but the lawyer was unresponsive. No one provided help, despite my repeated requests i was only told to talk to the lawyer- a response to emails sent regarding the lawyer (and included the lawyer):I was also locked out of the resident portal and never given access to a clear account statement. I made it clear I am a domestic violence survivor and that losing our housing would harm both me and my young son. Still, I was evicted over a $488 charge that resulted from a concession error and was never given a fair opportunity to resolve it even though I was trying to pay.I lost everything, the home and everything in it that i fought to build for my son and i.

  Customer Answer

  Date: 05/21/2025

  i should add, that when going through this process i only knew i was facing eviction over a returned payment of $488. i didnt know what payment was being alleged returned considering i was a new resident and i had only made two payments the day i move in. a check for $947 for prorated rent and one for $2,669 for security deposit. when i asked what the $488 was and requested a copy of my account statement i was ignored. either way i made efforts to pay the balance 
  
  
  i didnt know it was 10% of a rent payment i didnt make- and didnt owe. but this explains the lack of cooperation from the lawyer and the lack of help from the regional manager. the same reason i was refused my account history once during the process and twice after- even being told to stop attempts and that my emails wouldnt be responded to anymore
  
  
  I didnt find the email that stated *my rent payment for january for $4000 was returned but could be settled for the cash equivalent amount of $488* until after the eviction so the entire time i was in the dark. 
  
  
  I attempted to make the payment owed with the leasing office before court and i was directed to the lawyerwho i then reached out to several times to make arrangements to pay the amount owed- with no response. In these emails i stated i had to work the day of court and expressed urgency needing to make the payment , being that im in the service industry and single mom and missing work wasnt an option.
  
  
  i emailed the leasing office and the lawyer again the day of court trying to pay- again no response from the lawyer so i continued on and appealed the eviction with the court system. in ********* to stop an eviction during an appeal the tenant must put up a bond equivalent to a years rent (an amount i could only find out from the lawyer) Thats when i emailed corporate again asking for the bond amount, because the lawyer used this as a reason to escalate the writ of possession. i was left to try and navigate the appeal process as a lay person - still unaware that i was being evicted over an error made by the complex. 

  Business Response

  Date: 06/02/2025

  Please see attached document as our formal response. 

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/01/2025 - ****** Filled out application for home. ******* ******** ended up taking longer than what was told me to me for results. I withdrew application and followed up for my refund. ******* and I went back and forth for a day or two so I decided to file a dispute with my bank. After further determination ******* ******** agreed to release my funds back to me in a form of a check days later. After my bank reached out to her she refused to pay me. No resolution has been met and she has not been responding.

  Business Response

  Date: 05/30/2025

  Good Morning, 

  In order to best assist you, can you please provide us with the name of the property that you are referring to? 
  
  Thanks,

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at the ******************************. It is now the end of May and Im being told I have no options as far as my lease because nothing has came to the office from corporate. I am bound to my lease and I am supposed to give 60 to 90 days like I said it is now towards the end of May and my lease is up the middle of July. Im seriously considering contacting a lawyer because I am legally held to my lease and so are you as far as your end. Also, I had issues several months ago regarding your office stuff that I had on video where one of your assistant managers, *****, told me that I was full of s*** because I made a complaint about wasp being in a tree outside of my apartment. Indeed there was an 8 inch wasp nest on the side so in retaliation, she had the tree cut down that I told her I liked because it gave me privacy. She did this out of spite. I was told that there was landscaping done and there has not been one bit of landscaping done at all still to this day. This is retaliation because of what she said on the camera when she came to my door. Im kind of tired of the way that Ive been treated since Ive been here and I want to go on a month to month lease. That way I can move out. I can buy a house for the price that Im paying for this place. I also over a month ago made a complaint about the way the halls look. And how dirty they are and have trash all over. I was told somebody to clean it up. Its still a month later and nothing has been done.

  Business Response

  Date: 05/27/2025

  We value every resident at all of our properties. Thank you for the conversation last week. We value your residency and look forward to working together on a resolution. 

   

  Thank You 

  Customer Answer

  Date: 05/30/2025

  I just wanted it on file and on record of what ***** said and did when I made my complaint about the wasps as well because that was complete retaliation.  I will be leaving feedback because it was never cleared up. She told me I didnt know what I was talking about. I have the video of her saying what she said, and she told me that she was talking to somebody else which isnt true because that other somebody else apologized to me for not hearing me because she had her AirPods in when I was trying to get their attention. Thats another lie that she told me. Also, there is no other landscaping that had been cut at all except my tree because I walk my dog, and I specifically look -and still months later nothing in this court had been cut except my tree all because I made a comment that I liked the tree. That is flat out retaliation.  I will be leaving specific feedback multiple places because she has yet to apologize about it and I feel that that is completely wrong and unprofessional. Residents complaints should be taken more seriously.