Business Profile
Property Management
Willow Bridge Property Company National LLCHeadquarters
Reviews
This profile includes reviews for Willow Bridge Property Company National LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 77 Customer Reviews
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Review fromTanya K
Date: 06/16/2025
1 starThe complex at ******************** has transferred over to ************************************************* has been NOTHING but a headache so far. The online payment does not show credits for overcharge on rental insurance, water usage not on statement, wifi password not working, you call & send emails with no reponse back to where you have to literally leave work & go to the office. The current staff in the office from ************* are great to answer questions, new staff have no idea what is going on nor does Willowbridge corporate answer emails, you get a message :Thank you for the information, your request has been sent to the proper team for further assistance." yet never get a response. So far we have enjoyed living here, but if this is the way they are going to run a complex I would be concerned as an investor.Review fromJennifer A
Date: 06/01/2025
2 starsJennifer A
Date: 06/01/2025
Unfortunately, Willow Bridge Property Company seems to be a business expanding too wide too fast, which means they have made a lot of errors. They recently took over a property I live at in ************* and the lack of communication was quite alarming. For many residents, we were used to seeing familiar faces - then all of a sudden, those faces were gone. No notice, no opportunity to celebrate their successes creating such a wonderful community. When trying to reach out to speak with someone, i.e. the Property Manager, she is no where to be found, unavailable, out-of-the-office, and abandoning her one and only employee here. Since the switch, I have seen so many people moving out. It makes me very nervous and sad for those who are not able to stay. I think they are doing the very best that they can, but I think a LOT of work needs to done training customer service. They seem to be focused on selling, making money, and keeping their occupancy numbers high. I hope they are able to step up because we don't mess around in *************.Willow Bridge Property Company National LLC
Date: 06/09/2025
Good Morning, Can you please provide me the name of the property that you are referring to?Thank you.Review fromMichael L
Date: 05/31/2025
1 starMichael L
Date: 05/31/2025
I went to the office about pest control guy that comes to my apartment. He doesnt do anything. He barely wants to be in the apartment to spray went to the office to complain about it I was waiting to see someone like everybody else was waiting in the lobby. The assistant manager walks up to me. What are you here for I said Im here to make a complaint about the pest control guy I cant see you right now. I got a lot of people and was shouting at me in front of people that was there to view apartments which I wouldve walked out if it wouldve been me the way she was talking to an attendant you need to be dealt with immediately. ***** need to call me. Im gonna keep writing reviews on every social media platform I can get my face on. I need her to respect me when I come into the office. just like I gave her respect I need someone either from the management to call me or ***** disrespect will not be tolerated not why Im paying rent at this place. Her job is to make sure this place ran right and she need to be more professional. If you cant handle your job, go get another one.Willow Bridge Property Company National LLC
Date: 06/09/2025
Good Morning, Can you please provide me the name of the property that you are referring to?Thank you.Review fromJeremiah V
Date: 05/16/2025
2 starsJeremiah V
Date: 05/16/2025
I recently experienced a problem with the maintenance man at Banner at ********* in ************, I feel harassed and discriminated against, he made a false report to law enforcement about a gun being flashed no police report was filed, nor any lease violation or letter was sent concerning this matter. Keep in mind this is a gated community and some random woman was at my door at 3am for over 10 minutes attempting to get in. I have voiced my concerns to management and nothing was done, but its alarming that the police would be called for a bogus report. This could have went totally bring that I am a minority.Willow Bridge Property Company National LLC
Date: 05/20/2025
Hi ********,We're sorry that you had an unpleasant experience or incident at ****** at *********. Please reach out to the office directly so that they can assist you further or answer any questions you have. Sincerely,Banner at *********Review fromDebra G
Date: 05/15/2025
1 starI have lived at **** apartments in ******* for more than six years. Unfortunately, I find myself today, upset and betrayed that I stayed at **** for these six years! I have been a model tenant and stood by **** before the beltway was built, no working cameras for security, and when we only had one maintenance man for the entire apartment complex (taking months to get anything fixed). I stood by **** when my on-site storage unit was broken into and I lost approximately 10k worth of personal items. I continued to stand by **** when my car was stolen from the top floor of our attached parking garage (later found and a total loss). Now, I regret the patience, ****** and loyalty I have shown to ENSO through all of these events by not complaining, not getting upset, continuing to be a model tenant, and most importantly, not giving up and moving! Today, I am faced with unexpectedly leaving my job of 23 years. I need to break my lease 2 months early to move in with family members out of state and I was hoping for some returned ***** and loyalty to me. I asked that the fee be waived since I am only moving out two months early (and it is the same fee for someone moving out 11 months early). I discussed my unique situation with three additional levels of management, explaining the situation. The response was the same everyone has a story, we have to be fair and consistent, we can put you on a payment plan, the owner doesnt support it and hope you find another job quickly (likely so that I can pay the fee). I understand fair and consistent but have all tenants been here six years, have a stellar record, lost 10k worth of items, and had their car stolen and still didnt move out?! In closing I will say that the current management team on-site, ****** and her team, are great; friendly, professional, and making great enhancements to our community.Unfortunately, due to upper management and owner, stay away!Review fromArt and Maggie W
Date: 05/12/2025
1 starOur complex was taken over by these management people, and there have been nothing but problems ever since, and it all began with their rude, disrespectful, and threatening onsite manager.I have been boarded up in my apartment for 3 weeks while they work 2-3 hours a day on the renovations of my balconies. I have 2 balconies, 1 off the living room and the other balcony is off the master bedroom. I was commanded to remove the contents of the master bedroom, and I had nowhere to move my things except into the rest of the apartment. I asked for assistance as we are Senior citizens 75+ and were told NO, they were not assisting the residents. This has disrupted our lives and caused health issues beyond belief. When I resisted the manager's lack of cooperation, she threatened not to renew our lease the next time it came due (March 2026). We have lived in this complex for 20+ years. This is not the first time this person has been this way to residents. I have not been able to use my bedroom for 3 weeks, and the Manager had padlocks put on our bedroom doors so we have had no access for 3 weeks. The Manager took the keys. This renovation process was never described to us, and we were given no explanation about the process, but we expected to pay our full rent, on time, for this type of treatment. If this is the type of person Willow Bridge employs I don't need to be threatened with not renewing our lease because we will have moved. I am expecting an apology from the Manager herself and a concession given to us on our rent for not being able to access everything the lease covers. As far as I am concerned, Willow Bridge has already broken the lease with her behavior. I am expecting to be contacted by a Willow Bridge Supervisor to resolve the issue as well. The Willow Bridge website is lacking vital phone numbers for their paying customers to report this type of situation.Thank you for time in reviewing my complaint.Review fromLucas N
Date: 05/11/2025
1 starDO NOT MOVE TO ANY WILLOW BRIDGE PROPERTY APARTMENT COMMUNITY!!!!1. Pest Control (***** Infestation):Despite regular pest control treatments, roaches continue to appear inside my apartment. While they are often found dead or dying, this does not solve the underlying problem. A thorough inspection by a qualified pest control specialist is needed to identify entry points and implement a long-term solution. Several other tenants in the community have reported similar experiences, suggesting a more widespread issue that cannot be addressed by surface-level treatments alone.2. Covered Parking Spot Mud Buildup:I pay monthly for a covered parking space, yet the area has developed into a mud pit due to poor drainage and runoff from the hill behind the lot. Despite previously raising this issue with ****** ****, there has been no follow-up or response. This area clearly needs to be pressure washed and properly landscaped or graded to prevent future accumulation and damage.3. Lack of Follow-Up from Property Manager (****** ****):There is a noticeable lack of response and follow-up regarding reported maintenance concerns, particularly from ****** ****. Timely and effective communication is essential to maintain a professional and respectful tenantmanagement relationship, and I hope this will be addressed going forward.4. Move-In Condition:From the outset, my experience has been disappointing. When I moved in back in July 2024, the apartment was not properly prepared: the kitchen floor was covered in dirt, insects, and food debris; fixtures were broken or missing; and the overall condition was unacceptable. While some of these issues were later addressed, the move-in experience was far below standard especially in contrast to the strict application and deposit process required of new tenants.I have attached photo evidence and more on my ****** review for ****************** to support these concerns. Despicable CommunityReview fromBpr G
Date: 05/09/2025
1 starBpr G
Date: 05/09/2025
The property manager ***** ******* needs to understand he is getting paid when tenants are paying their rent. The management should defininetly assess this property manager's attitude.Willow Bridge Property Company National LLC
Date: 05/14/2025
Good Morning, To better assist you, could you please provide me with the name of the property that you are referring to? Thank you.Review fromAJ A
Date: 05/05/2025
1 starAJ A
Date: 05/05/2025
Bad experience with **************** location.1. There is only ONE person working in the office for 2 complexes. When I wanted to apply for an available apt it took multiple calls/emails and I finally got a response 5 days later! 2. The agent on staff was super hard to get ahold of after my application was declined (never happened before to me - was accepted by another complex).3. After being declined I understandably had lots of questions - including wanting to know when /how Id be getting my deposit of $300 back. In ***** they have 30 days or less btw to give a full refund. I emailed a few times and called and left voicemails with ZERO response.4. When I finally got a response the agent was short, didnt answer my questions, and lied and said he had left me voice mails (not true - why tell a lie that I can easily prove you didnt call?). He said I would get my refund but thats it no specifics regarding how or if it was ACH or check??? 5. I sent a final email asking for clarification about refund last week to both Rockwall Commons AND Willow Bridge on their site and still they havent responded still.6. ****** Reviews tell you everything you need to know about this property - such a blessing I am not going to live there.Willow Bridge Property Company National LLC
Date: 05/14/2025
Thank you for your feedback. We always strive to provide prompt and transparent communication, and we appreciate the opportunity to clarify the situation.We have reviewed our email correspondence from April 30 to May 5 and confirmed that all inquiries, including those related to the refund , were responded to in a timely manner. We also followed up with a voicemail on May 5, confirming that the $300 refund check would be mailed.If there is any additional information needed, we are happy to provide supporting documentation. Please let us know the appropriate way to submit this backup to ensure a full and fair review.Thank you again for bringing this to our attention.Review fromWanda B
Date: 04/20/2025
1 starWanda B
Date: 04/20/2025
0 stars-DO NOT MOVE HERE if you have any medical/disabling conditions. I moved into the newly constructed apartments Lakeview at **************** late December 2024. On the first day of moving in, there was a strong tobacco smell in my apartment. I went to the office and let leasing consultant ***** know and how much of a problem it be for me due to having asthma. ***** said, "We are a smoke free community and she will let the leasing manager Geo know". From December 27, 2024 to current I've repeatedly call, visited the leasing office, written complaints via the resident portal app of my unit being filled with tobacco smoke as late as 1am in the morning and the respiratory distress it causes. I had to be taken out by ambulance to the hospital, multiple medications, and the list goes on. I've requested to be moved to a different unit but they want to charge me for the transfer. I've invited them to come to my apartment when the tobacco smoke was present and they would show up an hour + later and the air purifiers have already cleaned the air. I don't open windows and have not for over 30 years because of my allergies. The leasing staff know I work from home and that I spend the majority of my time in my home. The leasing staff know they have several tenants on the property who smoke on the property which is in violation of their smoking addendum but do nothing about it. They send out emails concerning excessive cigarette butts on the property but don't make any effort to repair or remedy the violation causing the right to quiet enjoyment and a smoke-free environment of other residents in the community. Don't fall for the sales pitch it being a smoke-free community. They were so desperate to lease they deceitfully gave the sales pitch of a smoke-free service/community which they do not enforce according to their own policies. This has been going for too long. Willow Bridge train your employees how to handle severe situations like this and stop breaching you own lease.Willow Bridge Property Company National LLC
Date: 05/01/2025
***** M. **** SHAREHOLDER ************ Direct ************ Main ************ Fax ********************* ***** ******; ID No. ******* This firm represents Lakeview at the Gates of Prosper. Please direct all further communications regarding this matter to me.Lakeview at the Gates of Prosper has made diligent efforts in trying to address Ms. ******* concerns regarding smoke odors in her apartment. Upon Ms. ****** notifying the staff at ******** at the Gates of Prosper of any smoking odors, the community promptly engaged in remediation efforts by sending several community-wide emails reminding tenants of the communitys no-smoking policies and to report to the office anyone that is not abiding by these rules. Lakeview at the Gates of Prosper also contacted Ms. ******* neighbors in an attempt to verify Ms. ******* concerns. Additionally, Ms. ******* unit was promptly inspected on several occasions after Ms. ****** notified the office of tobacco odors; however, on every occasion, Lakeview at the Gates of Prosper could not smell any lingering aroma of tobacco smoke.Notwithstanding the above, as a customer service measure, Ms. ****** was also offered the ability to transfer units as well as terminate her lease, which Ms. ****** refused.If you have any further questions, please do not hesitate to contact me.Very truly yours,****** ***** & ******, P.C.***** M. ****Wanda B
Date: 05/07/2025
Lakeview at the Gates of Prosper made no diligent efforts to address, repair or remedy my concerns concerning the infiltration of tobacco smoke in my apartment unit which is supposed to be a smoke-free community. The only thing the leasing property did was send out emails as their counsel stated in his response which is not a repair or remedy in accordance with state laws under Texas Property Code ******* when the conditions is a health and safety issue. From December 27, 2024 to date all Willow Bridge Management did was send out emails which never addressed the problem neither did they investigated it which they could have but refused to do. It is not the tenants duty or responsibility to find out who is smoking, but it is Willow Bridge responsibility as a contracted management company. Residents cannot report other residents violating a leasing e.g. smoking when the violated act is done behind their closed and locked door. It is impossible to report such to the leasing staff. However, Willow Bridge has the authority to not only inspect each unit and test for tobacco smoke but they failed to do so. The tobacco infiltration is apparently coming through the ventilation system and the community widespread emails does not repair or remedy the health and safety conditions. The counsel here lied about contacting the neighbors concerning the tobacco smoke as I was told by several leasing staff that others neighbors in the building had complained about cigarette smoke too. And if each neighbor is contacted on this they too will confirm the recklessness of Willow Bridge concerning continuous smoking on the property. I also have several video footage of a neighbor on the same floor smoking in the building, emails from Willow Bridge about large amounts of smoking butts found on the property, other individuals smoking on the property. Last, the staff at Willow Bridge only visited my unit three times after complaining about the cigarette smoke in my unit and this was over an hour after calling, emailing, and visiting the office multiple times about the cigarette smoke which could not be detected because of the air purifiers I run consistently in my apartment just so I can breathe and live in my unit until I move out after terminating my lease due to this violation and health and safety issue. Nothing was done promptly by Willow Bridge staff and they would never be able to smell the tobacco smoke when they did visited my apartment because their visit was always an hour or more later and the air purifiers had cleaned the air. And as for transferring to another unit, I requested this via email to management and in person at the leasing office which it was denied and I was told I had to pay for the transfer for something I did not cause. Never once did Willow Bridge extend to transfer me to a different unit until I filed legal documents against Lakeview at the Gates of Prosper but it was too late as my health had deteriorated due to continuous exposure to tobacco smoke whereby my doctor instructed me to immediately get out of the unit to heal and preserve my life. I was force to go on disability so I can heal and recover and find new housing where I am not exposed to tobacco smoke. Willow Bridge counsel deceitfully failed to mention the only time they offered to transfer me to a different unit and/or to terminate my lease was in Precinct 4 Justice Court of ************* on April 24, 2025 if I would agree drop my civil complaint and all future complaints against them. I did not agree with Willow Bridge counsel. If Willow Bridge had transferred me at their own expense since they allowed this undue hardship come against me due to their failure to manage the property according to the lease agreement by maintaining a smoke-free, healthy and safe habitat for all residence as the lease agreement states, this all could have been avoided. For the record, I've terminated the lease in accordance with Texas Property Code *******. I've never refused to terminate my lease which is another act of deceit and lies by Willow Bridge counsel. The only refusal I gave was to not give up my right to exercise any civil litigation against the defendants in court for breaching the lease, causing me undue hardship, health and safety problems, undue financial hardship, and almost costing me my life where all this is sustained with physical and documental evidence.
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