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Business Profile

Real Estate Rentals

Invitation Homes

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Rentals.

Reviews

This profile includes reviews for Invitation Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

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Invitation Homes has 22 locations, listed below.

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    Customer Review Ratings

    3.68

    Average of 2,292 Customer Reviews

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    Leave a Review

    Review Details

    • Kelly B

      Date: 05/06/2025

      Kelly B

      Date: 05/06/2025

      ***** from third generation plumbing is an expert! Did an awesome job.

      Invitation Homes

      Date: 05/08/2025

      Thanks for your comment!!

    • Kathryn P

      Date: 05/06/2025

      Kathryn P

      Date: 05/06/2025

      Our lease on our former rental was not renewed. After trying for 3 months to find another home, I was at my end and ready to give up. One more try sent me to Invitation Homes link. I contacted them and the associate gave me all the information I needed to apply. We were going to need about a month to come up with the funds. She stayed with me all the way. When I had a question, she would encourage me. She put me in contact with ****, leasing specialist. He was so kind and helpful. He "walked" me through the whole process. We have been enjoying our new home for almost 2 months.

      Invitation Homes

      Date: 05/07/2025

      Hi ******* - We appreciate you taking the time to share your experience!

    • Donna W

      Date: 05/06/2025

      Donna W

      Date: 05/06/2025

      This review us for maintenance work. *****, the technician, is a knowledgeable and efficient professional. I really appreciate him and his work. He is very kind and provides tips and insights on the work he is doing. You have a great employee in *****.

      Invitation Homes

      Date: 05/07/2025

      Hi ***** - Thank you so much for leaving a positive rating for our business! We greatly appreciate your support.  

    • Shy W

      Date: 05/06/2025

      Shy W

      Date: 05/06/2025

      Was very pleased with my maintenance work order. **** came as expected and did a great job.

      Invitation Homes

      Date: 05/07/2025

      Hi Shy - This is great to hear! Thank you for sharing.

    • Dieudena D

      Date: 05/06/2025

      Dieudena D

      Date: 05/06/2025

      **** s do he work perfectly and his even me fixed my door thank you ****.????????????????????????????

      Invitation Homes

      Date: 05/07/2025

      Hi Dieudena - Thank you for taking the time to leave us a review!

    • Luke G

      Date: 05/06/2025

      Luke G

      Date: 05/06/2025

      They are very attentive to new residents and any maintenance is quick to complete order

      Invitation Homes

      Date: 05/07/2025

      Hi **** - Thank you for sharing your experience!

    • Kesha H

      Date: 05/05/2025

      Kesha H

      Date: 05/05/2025

      I had an excellent experience with a ******** Maintenance technician who recently assisted me. ***** ****** was extremely considerate of my time, arriving promptly and completing the work efficiently. ***** helped me install my filters and made sure all of my appliances were in proper working order. He was very professional, knowledgeable, and took the time to explain everything in a way that was easy to understand. His polite and reassuring demeanor made the entire process smooth and stress-free. I truly appreciate his attention to detail and excellent customer service.

      Invitation Homes

      Date: 05/06/2025

      Hi Kesha * On behalf of our entire team, we want to express our sincere thanks for the positive star rating you left for our business. Your support means a lot to us, and it brings us joy to know that you had a positive experience. Thank you! 

    • Kevin B

      Date: 05/05/2025

      Kevin B

      Date: 05/05/2025

      Invitation homes does an excellent job, from a place to call home, to any maintenance needs,, their online payment system, and just being a company that I trust. Every time Ive had to call the corporate number, the people are always very courteous, and treat you as a respected customer. Anytime Ive ever had a maintenance issue, their app keeps me in the loop and they always respond promptly. I have even had maintenance work done on the weekend, which is great having a very busy schedule. Great job invitation homes!

      Invitation Homes

      Date: 05/14/2025

      Thank you for the review, *****!

    • Jonah Z

      Date: 05/05/2025

      Jonah Z

      Date: 05/05/2025

      Unresolved hoa violations, numerous letters and maintenance requests sent to both the hoa and invitation homes to resolve the issues, after raising ****, it was finally resolved. Beware of hidden fees in relation to deposits. It was communicated that the deposit would be first and last months rent (pretty standard), then upon final signing, we were made aware that an additional month worth of rent would have to be paid (3 months rent in total). On top of all of this, we have always payed rent on the 5th of the month. The due date is the first and we have always paid any fees associated with paying on the 5th. 15 months into the lease, we have never had an issue, then we were sent a very threatening email titled "Pay Rent or Surrender Possession of Property". Again, we have never missed rent, always paid on the 5th of the month, and always paid in full. Do yourself a favor and use a different property management company as this one clearly has zero care for its tenants.

      Invitation Homes

      Date: 05/07/2025

      Hi ***** - Thank you for bringing this matter to our attention. We take feedback seriously, and we want to ensure that we address your concerns appropriately. We will escalate your concern to the relevant department and reach out to you to discuss your experience in detail. 

    • Christian M

      Date: 05/04/2025

      Christian M

      Date: 05/04/2025

      Invitation Homes - *********, ** Id like to start by saying I am an Army Combat Veteran whos served in multiple conflicts. I am a professional and a single Father of 3. I have no reason to lie or exaggerate. My only intent is to save at least one person from this experience.Upon move in, the ** did not work, several large holes in the duct that was causing condensation and mold build up in the attic. Went 9 days at 90F. Once the ** was finally fixed, realized there was no hot water and the hot water heater needed repair, another week. There was also no cable TV outlets or internet outlets requiring another maintenance visit. It was clear that there was no pre-inspection done by the Invitation Homes prior to our move in. At the 45 day inspection, maintenance noticed I was using blankets (temporarily) to shield the sun to the patio sliding doors because there were no blinds and put a set on order. Took nearly 4 months for them to arrive and maintenance installed them backwards, opening left to right vs right to left. When questioned he said, thats what they ordered. Each of these events, Invitation Homes attempted to charge a service fee. There has not been a month go by in which I have not had to dispute fraudulent charges to my ledger, called to have something repaired, or called to dispute/challenge a fraudulent or false claim about an HOA violation, like grass being too tall, car parked on the road, etc. Im not sure if every other comment that would paint this organization as a good business works for Invitation Homes or if Invitation Homes paid for these comments but they are PREDATORY and I urge anyone looking for a rental property to run as fast and far away from Invitation Homes as humanly possible.I am stuck here for a few more months but these past 9 month have been an absolute nightmare and I wouldnt wish this experience on anyone.

      Invitation Homes

      Date: 05/06/2025

      Hi ********* - We're sorry to hear about your experience, and we appreciate you bringing it to our attention. Your feedback helps us improve. Our team will investigate and will personally reach out to you for further assistance. Thank you. 

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