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Business Profile

Restaurants

Wingstop Inc. (Corporate Office)

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wingstop Inc. (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wingstop Inc. (Corporate Office) has 287 locations, listed below.

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    Customer Complaints Summary

    • 503 total complaints in the last 3 years.
    • 217 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Wingstop from the ********, ********** location. I ordered on the Wingstop app, after waiting an hour the employees tell me then never made my order and they were backed up so they cancelled it. When I asked for my $42.00 refund, they told me to go on the app to get it. I filled out the contact us application and nobody from Wingstops customer service has reached out nor responded regarding my refund.

      Customer Answer

      Date: 12/13/2023

      Wingstop has returned my money. Could we please close this complaint? thank you for your time.

    • Initial Complaint

      Date:12/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 11/28/2023 Paid $30.13 Boneless Wings on Pickup Partial Refund for the missing 10 wings and now time wasted from them refusing to resolve the problem within their timestamps along with ghosting/ignoring the problem.They have not tried to resolve the problem ***************** No advertisements

    • Initial Complaint

      Date:12/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive ordered from the store on multiple occasions and of those multiple occasions my food has come out to undercooked hard and cold and also Ive uploaded a picture of my undercooked food. This is the ongoing thing with this store. They dont follow any directions. Nothing this is a health issue. I had family eating this food my kids guest this is unbelievable this is not the first time this is happened Ive reported this before and at this point Ive consulted my attorney who told me to take legal action because *** documented how many times this has happened I even tried to call the store on multiple occasions, and the store failed to be reached I even tried called other stores to see if they know anyone at the store that Im complaining about. I will be taking legal matters into the situation because this is ongoing, and it has to stop before someone gets sick or worse die from this food being undercooked this store, unfortunately does not follow any directions. They dont read tickets and they dont read receipts. They dont follow any receipts or directions. This is frustrating and no one wants to do anything about it but I will be taking this into legal matters.

    • Initial Complaint

      Date:12/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered online with Wingstop in Upper ***** on 11/11 at 3:43pm. I received the wrong order and have been trying to collect my refund since. Its currently 12/3 and i have multiple complaints with the company on file and have talked to two different managers (one male and one female) from the location. The first time the lady called me and I returned the call after Thanksgiving. She was on vacation and told me to call the store. I dont know why she called from her cell phone I called the store and spoke to a gentleman that collected all my information and told me the refund would be put back in 2-3 business days. That time passed and another man called my phone a few days later asking my order number again. That was on 11/28 around 6pm. Its now 12/3 and I still havent received my refund.

    • Initial Complaint

      Date:11/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/26/2023 I was charged three times on a online order. I called the store nobody seems to care. Their making this up in regulation of no order found. The bank showed all three charges .

    • Initial Complaint

      Date:11/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/15 I placed a delivery order using the Wingstop app. They deducted the $29.00 from my checking account. About 30 minutes later they emailed me to say they had cancelled my order. They did not refund my $29.00. I have contacted them twice through the app, but they have not responded nor refunded my money. Can you help with this?

      Customer Answer

      Date: 12/07/2023

      This appears to have been resolved. 

    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order for pick on 7-29-23 total amount $97.73. I arrived at location at my estimated pick up time to find it very crowded. I waited in line about 1 min to ask for my order which was now past the time it should have been ready and wa told another ***** minutes. I waited . After about 20 min I asked again if my order was ready. I was told it was still in line to be made. At this point is was very past due the time. I asked if they could cance since I couldnt wait any longer as I had to pick up my son from work. They said no problem. They said it would automatically refund when they cancel it. I never got the refund . I went to a the store days later was told it took more days to process. I then started calling corporate. I have called them numerous times and am only told they are sending the message tot eh store. Then after calling again they say they see my last complaints/ calls regarding the situation and they are sorry and going to forward to someone above them but thats Al they can do. This has been multiple times. I never receive any replies and have never gotten my refund. It has been months and they still have not acknowledged my complaints or given my refund. The store phone number doesnt even work.

    • Initial Complaint

      Date:11/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i ordered online on oct 21, 2023 @ 1`2:37 pm. I went to pick it up and they forgot to put my fries, when i got home i called them to let them know they were missing fries. Spoke to manager she said they would reimburse, and I would see it in my account and up to now I have not. I called like twelve times today and the manager told me she could not find my information ask me tons of questions in Spanish because she did not speak English. We disconnected or she hung on me I called back like 5 times until finally I got a hold of her, she said the reimbursement was done. I told her I wanted my order redone and my reimbursement for the inconvenience she said she could not, I told her I was going to call corporate, and she said go ahead and I will cancel the reimbursement. I told her do what you need to do. I called corporate filed a complaint, i told them i would never go back again, they apologized and told me they would send me a 5-dollar gift card after I mention i would never return and that was it. I would like a full refund and the order to be redone at another store.

    • Initial Complaint

      Date:11/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered through the online portal which assigned a delivery service. The food was never delivered and when I called the service they said Wingstop would issue a refund in 5-7 days it has been over the refund date and I even submitted a refund request on the website.

    • Initial Complaint

      Date:11/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I place my order online through Wingstop.com for delivery. I received a notification from the delivery person stating my food was delivered however I never received any food. I contacted the restaurant directly & I was told by the team lead ***** that the only person that could approve the refund was the store manager but that he couldn't guarantee a refund. So I'm out $23 & no food.

    Wingstop Inc. (Corporate Office) is NOT a BBB Accredited Business.

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