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Business Profile

Restaurants

Wingstop Inc. (Corporate Office)

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wingstop Inc. (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wingstop Inc. (Corporate Office) has 287 locations, listed below.

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    Customer Complaints Summary

    • 503 total complaints in the last 3 years.
    • 218 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/8 I placed an online order to pick up on store. The wait time was ***** minutes. I showed up 30 minutes after placing my order, and was told it is going to be about an hour more wait until I receive my food. I told the employees at the store that I am unable to wait an hour so please cancel my order. They told me I need to contact corporate to cancel my order as they are unable to cancel orders in store. When I got home. I realized that you cannot contact corporate through a phone number. You have to fill out a form on their website. I filled out two forms to which I have not been contacted back yet. I have been in contact with the store several times and have been told I will receive a callback from the manager and never did. I finally got a hold of somebody and they stated they processed my refund over a week ago. I still do not have my refund. I then called the store again and asked where my funds are, and they said that they would inform the district manager of my concern and they would further assist me. I just want my money back at this point. I did not receive my food and I do not have my funds!!!

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date 11/26/24 called into store to place order, wanted something before I got to work, was calling it in so I'm not late. Was told to hold after 5 minutes no one came back to phone so hung up and called again a lady answered this time, first time it was a man. Told her I had been waiting for someone to come back to phone, she hung up the phone, I started calling back over 10 times, it would ring once then pick up but no one said anything. Finally I was 1 minute from store they finally picked up, asked to speak to Manger who told me their is no other person for me to talk to, and they don't have a corporate number, and don't have corporate. I had to look up info to call and put in this complaint. He only gave me the store number, which the lady that hung up on me picked up when I called in front of them this is unprofessional, some training needs to be done here.

    • Initial Complaint

      Date:11/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been contacting corporate every since 10/6/2024. They have not followed up about my complaint at a wingstop location. I am requesting compensation for the treatment I have received and the incident with my food.

    • Initial Complaint

      Date:11/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EXTREME DISRESPECT & EGREGIOUS LACK OF CUSTOMER SERVICE - ORDER #********** At approximately 9:00 on Saturday November 23rd 2024, my 15-year-old daughter ordered food. The total came to $58.86. After what was already an extremely long wait to pick up the food, I drove them home. Upon arriving home, they sat down to eat and my daughter realized that she did not have the 6 Hickory Smoke BBQ wings that come w/ 6 pc Classic Combo. My daughter called up to the Wingstop at *************** to let them know that she did not have her wings and we were told that the manager told them that in order for us to prove that we didn't have our wings, that we had to bring all of our food back up to the store to prove that we didn't have the six wings. (This in and of itself seems like an extremely petulant policy, and I know for a fact that this is not the policy or it is not practiced equitably).At this point, at 9:45 at night, I have to tell several 14-15-year old girls to stop eating their food, pack it up, and drag them back to the store to prove that we did not have the food. At this point when I get to the store, after the extreme inconvenience (and lies), I state that we just want our money back. They tell me they cant give me a refund nor can they give me the wings. After going back and forth, they then began hurling indecencies at me and the girls. No one got to enjoy their meals b/c for the last ***** minutes we stood in the store with food in our hands trying to prove that we didnt get our food. Given that no one enjoyed their food (because everyone else was forced to stop eating and bring their food back up to the store). We are requesting a full refund.

    • Initial Complaint

      Date:11/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The contents of the bag had soaked through all the way on to our cloth car seats. Grease was pouring out of the containers This is absolutely disgusting and now we have to pay $120 to have the seats shampooed it occur dealer.

    • Initial Complaint

      Date:11/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order. When i arrived at the store to get my order. They said someone had come in & picked up my order. They would not replace my order or issue a refund. The area manager was called by the manager only to tell me. I would have to dispute it with my bank. I have NEVER experienced this at any restaurant or business. I called the police department. The police arrived & told me there wasnt anything they could do because this was a civil matter. This was a $50 order. I was very mad & could not believe this was really happening. **************** was horrible. Professionalism by area manager was none at all. These type of businesses must be reported and outed. This has to stop & people need to be informed.

    • Initial Complaint

      Date:11/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting for a refund from this business since February of this year. Every time I call they apologize and tell me they have to resubmit a report and put it at high priority so the right department will look at it and take care of it and after *************************************************************** my refund. I attempted to place an order through their website on January 17th and when I hit place order the system said order not complete items in cart are not available. So after another attempt of placing the order it said the same thing. I called the store to see if they were fully stocked and the employee said yes. I also asked if they received an order from me and she said no. So at that point I tried a third time and again the site said items not available order not complete. When I went to go place an order a few weeks later I saw that my balance was zero on my gift card and it was for the January 17th order which I never received a phone call from the store telling me my food was ready and it was for carry out which I never do as I live in ********* and have things delivered. Since February I have called at least once a month and had to explain everything all over to each representative I talk to who again says they will escalate it to the proper team. There is no way this should take this long to get a refund when it is the company who is at fault.

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The wrong order came and it was way too salty and not even fresh. I got traditional wings when i ordered all boneless

    • Initial Complaint

      Date:11/18/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I ordered two chicken sandwich combos and when we got home and opened our food I could tell something was wrong with the food because of how it looked but didnt think anything of it due to never having their chicken sandwich before. I took a bite anyways thinking thats what it was supposed to look like. I immediately had an allergic reaction due to the fact the meat wasnt just chicken it had pork in it too. I had to use my ****** due to my throat closing up on me because Im allergic to pork. I called the business and they said that is their substitution for not having the real wing stop chicken. They never disclosed they were out of chicken when we ordered. I have went to the business for a refund and still nothing. Apparently the owner is the only one who can do refunds which I dont believe. Im upset that I had an allergic reaction that could have been prevent if they werent serving unknown food products to customers.

    • Initial Complaint

      Date:11/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 50-pack of wings from Wingstop - **********, but upon receiving my order, I realized it was incorrect and missing 20 wings. I promptly called the restaurant to address the issue and requested that the missing wings be provided. Instead of resolving the issue easily, the staff required me to gather all the food I received and return it to the restaurant for inspection before they would replace the missing items.I offered to take a photo of the food to demonstrate what was missing, but they refused, citing a policy that requires the food to be brought in person. When I arrived at the restaurant, I asked to see this policy. The staff claimed it was in the back and on their website, but they could not show it to me or provide any written evidence of its existence.This experience was frustrating and inconvenient. Not only was my order incomplete, but I was forced to waste time and gas to resolve an issue that could have been easily addressed. The lack of transparency about their policies and the inability to provide proof of such policies raises concerns about their professionalism and customer service standards.Desired Resolution:I would like to be compensated for the inconvenience caused by this experience. Specifically:1.A full refund for the incorrect order.2. Clear communication of policies in the future to prevent similar issues for other customers.

    Wingstop Inc. (Corporate Office) is NOT a BBB Accredited Business.

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