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Business Profile

Roofing Contractors

New View Roofing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for New View Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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New View Roofing has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have gotten my roof replaced by newview roofing who had promised a 30 year warranty on the shingles and a lifetime warranty on the labor. The roof has developed a leak at a couple of areas and after repeated calls to the business they came out to inspect. They found that the issue was due to some improper sealing and it can be fixed.However, after repeated follow *** to send someone to fix the leak, there has been no response till date. I have been waiting for more than 2 montha and finally given up.

      Business Response

      Date: 04/14/2025

      ********-- I believe you have connected with **** ***** and he is working with you to resolve this issue. Let us know if a resolution is not reached.

      Thanks!

    • Initial Complaint

      Date:11/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired ******************* with Newview roofing to replace our roof on our house and make repairs on our shed in August. The spent 3-4 days replacing our roof during the week of September 18th, during which time they shot a nail through our air conditioner lines and neglected to do any work on the shed. They did pay for repairs for the *** I emailed **** the following Monday to address this. His crew has stil not come out to resolve this and we just found out last night 11/2/2023 that they never reconnected our water heater vent and it has been dumping gas into our house for over a month. This could have been deadly to my husband or myself as well as our newborn and three year old. We have paid him the first insurance check which was a little over **** and are waiting for a plumber to come out and make repairs so that we can get our gas reconnected.

      Business Response

      Date: 11/04/2023

      I am sorry your job did not go as desired. We have made every effort to remedy the issues you have had. Unfortunately hitting an AC and an a exhaust pipe getting disconnected are somewhat common when replacing a roof. There are specific code requirements for where AC lines can be installed so that nails cannot puncture them unfortunately your AC line was not installed up to these codes, we have a clause in our contract spelling out this exact scenario. Instead of exercising that clause we agreed to cover the cost of the repair. As for the exhaust vent, we should have checked the attic after the installation to make sure it was connected, typically we can tell if the vent becomes ajar during our install which it did not appear to have been, nevertheless we should have double checked. We have send money to reimburse you for the service call to the technician to re attach the vent. 

      Customer Answer

      Date: 11/06/2023

      I am rejecting this response because:   While I appreciate the cost of the repair being covered, I am far less concerned about that then the negligence of the crew to check the vent before leaving the job which could have caused serious injury or death to my family. Further, they failed to complete all the repairs (our shed) before leaving the site, and we have been asking when that will be remedied since September 25th and still haven't been given a date for when that will happen. I am also still waiting for the receipt for the first check and the estimate paperwork we requested.

      Customer Answer

      Date: 11/06/2023

      I wanted to offer a correction to my last response as I just spoke to ****. He told my husband last week his crew would be out in the next two weeks.

      Business Response

      Date: 11/07/2023

      **** has been in contact with you're wife and I think we are all on the same page now. The shed will be completed next week and once completed a final invoice will be send to the insurance company. They will send the remaining funds for the roof and once we receive that we will provide a paid in full invoice as well as the warranty information.

      Customer Answer

      Date: 11/15/2023

      I have reviewed the business response and accept this resolution. 

      I wanted to offer a correction to my last response as I just spoke to ****. He told my husband last week his crew would be out in the next two weeks.

      Customer Answer

      Date: 11/29/2023

      We are still waiting for the project to be completed and despite requesting status updates communication has been severely lacking. We really just want to be done with this project and this company.

      Business Response

      Date: 12/06/2023

      We have the remaining work schedule to be completed Sunday. 

    New View Roofing is BBB Accredited.

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