Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've reached out to customer service twice about my bat being "lost" by ***. Zero customer service response. I've been forced to file a lost pacakage complaint with *** myself. Warstic should be the one filing the lost package complaint and fighting with ***, not me. There is no contact number for Warstic and they don't respond to emails. This is the second time I've ordered a bat from them and it never arrived. The first time was from their Amazon store... ****** stood behind the purchase and made the refund the first time. I need a response to my emails and a refund. They can fight it out with ***... very frustrated that Warstic won't respond to me!

  Business Response

  Date: 05/21/2025

  We are truly sorry to hear about your frustrating experience and sincerely apologize for the inconvenience this has caused.

  After thoroughly checking our system using your email address, name, and order number, we were unable to locate any messages regarding a lost package. We take all customer inquiries seriously, and it's very concerning to hear that your attempts to reach us didnt come through. We are currently investigating why your messages didnt reach our team, and we appreciate you bringing this to our attention.

  In the meantime, we are contacting *** directly to investigate the status of your order. If the package is confirmed lost, we will absolutely issue a full refund. Please rest assured that we take full responsibility for resolving this matter and are actively working on a solution for you.
  

• Initial Complaint

  Date:04/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All the dates and info are in the uploads in the supporting documents... But here is the summary, I placed an order with Warstic **** for a 2024 USSSA Hybrid Bonesaber base ball at for my son. I placed the order on Sunday April 6th. I also paid for 2 shipping. I got an email on Monday April 7th saying my product was shipped. The tracking number has yet to move and still says **** label created and awaiting item. I have attached screenshots of the conversation between me and customer service any help was be greatly appreciated. I did my due diligence on researching the baseball bat but not the company since this incident has occurred. I have done my research about the company and have found out there has been dozens of customer service and shipping complaints about this company.

  Customer Answer

  Date: 04/28/2025

  All matters/issues have been resolved Thanks for everything  

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received notification on april first item was shipped. As of today, **** says item has not been received. Tried contacting company, received one answer saying item has left their warehouse. Impossible to call company. They will not answer emails

  Business Response

  Date: 04/09/2025

  The customer placed their order on April 1, 2025, at 8:25 PM, selecting **** Priority Mail as the shipping method. The order was fulfilled and handed off to **** on April 2, 2025, at 11:04 AM.
  We promptly responded to the customer's inquiry by explaining that our fulfillment center no longer had possession of the package and that **** tracking systems may experience delays with scans not always registering immediately upon pickup. As of April 9, 2025, **** tracking still shows the shipment is in transit with an expected delivery date of Friday, April 11, 2025.
  Due to the extended delay and lack of tracking updates, we proactively created and shipped a replacement order (#******) to ensure the customer receives their item. We also asked the customer to not open the original package if it arrives and informed them that a return label will be provided to send it back.
  We apologize for the inconvenience and appreciate the customers patience. Please note that **** delays are outside of our control once the package has left our warehouse, but we remain committed to making things right. 

  Customer Answer

  Date: 04/09/2025

  I am rejecting this response because:   after speaking to **** they informed me that the item is scanned into their system when picked up from the Vendor. One would only have to read this companies reviews to find out this is a ongoing problem with the company. To furthur make things worse, the don't have any phone communications. They advertise 2 to 3 day shipping. Having purchased from many vendors,  I've never had this problem before.  If they answered email in a acceptable time, they would of known to cancel the replacement order, as the original order finally after 7 days, made it to **** hands. Now the replacement order sits idle, waiting for ***** to receive the item. Having work with ***** many times myself, ***** like ****, scans items at pick up. Admit your wrong, overwhelmed, but be honest with the customer. They have lost our future business.

  **** ******

  Business Response

  Date: 04/29/2025

  We sincerely regret the customers experience and understand their frustration. As stated, the original order was fulfilled and handed off to **** on April 2nd; however, **** tracking updates are sometimes delayed or missedan issue outside our control but one we take seriously.
  We have worked with our warehouse team to review and adjust all shipping methods. As a result, the vast majority of our future orders will be transitioned to more reliable carriers.
  While we do not offer phone support, we are committed to improving response times and service across all channels. We acted in good faith to make this right and hope the customer understands our efforts, even if the outcome was not ideal.

  Customer Answer

  Date: 04/30/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Warstic regarding an unresolved issue with my order and the extremely poor customer service I have received. I placed an order for a bat with Warstic on March 13, 2025, and selected 2-day shipping. However, my tracking information has shown no movement, and I have been unable to receive a satisfactory resolution after multiple attempts to contact customer service.Order Number: [******]Despite paying for expedited shipping, I have encountered the following issues:Tracking Status: The tracking number provided by Warstic shows no movement, and I have not received any updates on the packages location. I reached out to Warstic customer service multiple times via email, as this is their only form of communication. The initial response directed me to contact customer service, which I had already done. After submitting four follow-up requests, I received a response stating that the package had been handed over to **** and that I should expect delays in tracking updates. Contradictory Information: I contacted **** directly, and they confirmed that they do not have my package, which contradicts the information provided by Warstic. I was told that Warstic cannot file a lost package claim until March 27, 2025, which I believe is an unreasonable delay, especially given that I paid for expedited shipping.Lack of Resolution: Despite waiting for several days, there has been no progress, and no clear solution has been offered. Warstics response has been inadequate and has left me without my purchased item or a clear course of action.This situation has caused significant inconvenience, and I find the lack of proper customer service and communication completely unacceptable. As I am unable to get a satisfactory resolution directly with Warstic, I am now seeking assistance from the Better Business Bureau to address this matter.

  Business Response

  Date: 03/25/2025

  We appreciate the opportunity to address this complaint regarding order #******. We want to clarify that we were in communication with the customer throughout this process, and none of her emails went unanswered. 
  The customer selected **** Priority Mail for shipping, and unfortunately, we experienced unexpected delays with **** at the time. We informed the customer of these delays and kept her updated. Despite the inconvenience, we took proactive steps by refunding the $9.88 she paid for shipping.
  The package was successfully delivered within one week of shipment. While we understand the frustration caused by shipping delays, we did our best to resolve the situation promptly and ensure the customer received her order.

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the entire email chain for verification. Below is a synopsis.I ordered a custom USA Bonesaber according to the available color options on the Warstic site. My 7 year old took the lead on customizing his bat. We spent a lot of time over a period of days putting different color combinations together. My son lit up when he selected a his bat with white decals. This was to be his big ticket Christmas gift.On 12/23 we received a bat unlike what I paid for. I sent pictures to Warstic of what I received along with pictures FROM THE WARSTIC SITE of what we put together. ( I also made a video of selecting the color combo of barrel, grip and decals recreating the bat we paid for and expected to receive.) Melody from Warstic sent me this response:****** (Warstic)Dec 21, 2024, 14:14 MST Hello ******, Thanks for reaching out! The BONESBR decal is the only part that will be white. Thank you for your patience and understanding! ******, ****** I wrote a bad review, I sent pictures FROM THEIR SITE how there were no warnings or disclaimers that the decal selection only pertained to the BONESBR decal.Later n the day someone reached out and wrote "You're right..." pertaining to how the bat indicates other decals will be white as well. They offered to correct it with their artist whom they said "felt bad" about their error. They sent a return label for me to send for ************** week later I received an email in which the person wrote that after discussion, they WON'T fix their error and send me what I paid for. They gave me full refund option or full refund option. I chose full refund which after 3 days has yet to post on my credit card account. I'm going to be patient for the next few days because I understand it may take a little time to post.Warstic ruined my sons's Christmas. They ruined "that moment" I was looking forward to. My son is sad he doesn't have his bat. He feels like I lied to him, which is an awful feeling for me. But he loves *******!

  Business Response

  Date: 01/27/2025

  We acknowledge that the USA logo on our customizer did not accurately reflect the correct color options at the time of the order. This was an oversight on our part, and we have since corrected the customizer to ensure such issues do not happen again.
  
  While our standard policy does not include refunds for custom products, we recognized the error and made an exception in this case. The refund was processed, and a confirmation email was sent to the email address associated with the order. Credit cards used to place order are refunded within 5-7 business days. That is stated on our website under WARRANTIES, RETURNS & QUESTIONS.

• Initial Complaint

  Date:09/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a custom bonesaber hybrid bat understanding there was roughly a month lead-time before it shipped for my sons birthday and as a congrats gift for making a high-level travel team. Received email from customer service that the bat would be roughly 2 weeks late (which I agreed I would accept rather than processing a return and absolutely crushing my son).Almost 3 weeks went by, emailed customer service for an update just to see if further delays were expected. No response for days. Sent another request through a separate customer complaint. No response again for multiple days. My wife then sent a request in as well. Now we *********. Even if we wanted to cancel the order or be refunded (which was never our intent. As I said my son fell in love with their products) we cant get ahold of anybody or even be acknowledged. Again we want the product. It is worth the money and their products make both of my sons excited.I think the worst part of it all is weve spent well over $1000 on their products in just the last 6 months alone. We loved everything they were about until it came to this.

  Customer Answer

  Date: 10/01/2024

  Somebody from Warstic finally reached out and said that there was an inventory issue with the size of the product we ordered. We were told an artist would be completing it this week. Hopefully this holds true and the product is en route by the start of next week.

  Business Response

  Date: 10/15/2024

  The order was delivered on 10/08/2024 via ***. We maintained communication with ****** ******* throughout the process, and he was informed that we were experiencing delays with his custom bat.

• Initial Complaint

  Date:07/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a bbcor bat on July 4, 2024 and it was suppose to ship on July 12, 2024. I emailed them and got only one response saying they are working on it. I paid for this bat and havent gotten any response from management regarding the status of my purchase. I have sent multiple emails requesting a status on my order and gave them my contact information. What business today doesnt have a telephone number to contact them regarding issues because apparently know one answers emails

  Business Response

  Date: 08/29/2024

  The product was new, and pre sold. with expected ship date of July 12th

  the shipment arrived 1 week late from overseas.

  This custom actually only sent 1 email...and it was on July 12th 

  He got his product on the 21st as did all of the customers lucky enough to get this limited offering.

  we also sent a mass email out letting people know they were arriving late 

   

   

• Initial Complaint

  Date:06/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 4x bone saber bats for my son it has been 2 weeks and items have not shipped and even when attempting to contact customer service through email to cancel order I never receive any type of response

  Business Response

  Date: 08/02/2024

  The order was red flagged as being high risk for fraud. once we discovered this we canceled and refunded the order. 

• Initial Complaint

  Date:05/13/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a bat for my son, ******* on April 26 of 2024, and never received the bat and cannot get a hold of customer service no existing number. No tracking number provided!

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase of Bonesaber Hybrid BBCOR metal baseball bat. Attempted to initiate a return as per the webpage instructions stating I have 14 days after receiving bat if not satisfied. To initiate a return you were to click "contact us" tab. unable to do so as the tab redirected me to the "contact us" blank white page. Attempted to obtain a phone number to speak to someone on the phone, NO PHONE NUMBERS available via the webpage. no phone numbers found upon googling Warstic either. Attempted to send a personal email to Warstick from the confirmation email received from a **************************************** received a MAILER-DAEMON message that it doesn't exist. On the webpage was able to send a message in a general information box and have yet to hear from the company. messafge sent is as follows...I have tried on several different occasions to obtain a phone number to "initiate" a return on a purchased metal bat bought 4/16/24 and received 4/19/24. EVERY time I click on your "contact us" tab it redirects me to a blank white page. I would like to think this is just an error on your webpage instead of a ploy to distract me from the return. I am in ample time for my ************************** your policy. I would appreciate a reply either by email or phone call at the number listed above to complete your suboptimal return process. Thank you for your cooperation *******************************

  Business Response

  Date: 05/24/2024

  response:

  Customer:

  Purchase of Bonesaber Hybrid BBCOR metal baseball bat. Attempted to initiate a return as per the webpage instructions stating I have 14 days after receiving bat if not satisfied. To initiate a return you were to click "contact us" tab. unable to do so as the tab redirected me to the "contact us" blank white page.

  Ben: Contact page hasn't change in years

  and it works...***************************************************

   

  Customer: Attempted to obtain a phone number to speak to someone on the phone, NO PHONE NUMBERS available via the webpage. no phone numbers found upon googling Warstic either.

  Ben: We dont offer phone service. We do call people if the issue is urgent or complicated

   

  Customer:  Attempted to send a personal email to Warstic from the confirmation email received from a **************************************** received a MAILER-DAEMON message that it doesn't exist.

  Ben: ************************************** is not the email address its **********************************************
  
  

  Customer: On the webpage was able to send a message in a general information box and have yet to hear from the company. messafge sent is as follows... I have tried on several different occasions to obtain a phone number to "initiate" a return on a purchased metal bat bought 4/16/24 and received 4/19/24. EVERY time I click on your "contact us" tab it redirects me to a blank white page. I would like to think this is just an error on your webpage instead of a ploy to distract me from the return. I am in ample time for my ************************** your policy. I would appreciate a reply either by email or phone call at the number listed above to complete your suboptimal return process. Thank you for your cooperation ********* & *******************

   

  Ben:we have searched out ticket system, and emails...never have heard form this person. We do see her order. We are emailing her today to resolve.