Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place does not answer phone calls and rarely return calls or respond to emails. My husband's credit has dropped tremendously and when he spoke to the the organization we were trying to cancel from they stated NO ONE from Tradebloc has contacted them. However, Tradebloc has received payment to handle this situation and they have not! This is not how you do business when you made a guarantee to uphold professionalism. I do not recommend this place at all as now I believe they are just taking our money and not doing anything they stated they would do.

  Business Response

  Date: 06/23/2025

  Please be advised that we have made three separate attempts to contact the client by phone regarding the issue raised, each time leaving a voicemail message. As of yet,  we have not yet received a response. We remain committed to resolving this matter and will continue our efforts to establish contact. Should the client return our call or provide an alternate method of communication, we will promptly follow up to address the concern.

  Customer Answer

  Date: 06/23/2025

  I am rejecting this response because:   

   

  I have contacted the number provided by Roxanne Barilla several times. I left a message in the general mailbox and left another one today which is her "3rd attempt" I left another voice-mail today. She only providers the general number that takes at leat 5 minutes to get through the automated responses and "Joan" who I believe is AI. Not sure but this is one of my complaints. Their lack of reachability. Without Joan the line always says representatives are on another call. Which is probably true considering the amount of complaints. I wouldn't be so irritated if I wasn't originally contacted by them for my services. I obtain the services and I have never recieved an update, my husband's credit score has plummeted and I will reiterate.... what is going on with the case?! Because they clearly have not contacted Said Corporation to inform them of the plan. 

   

  So Roxanne when and if you get this message please leave a direct number to call you!

  Business Response

  Date: 06/24/2025

  Thank you for your continued efforts in trying to connect with RoxAnne. Unfortunately, she is unable to provide her direct extension. However, please rest assured that she is actively trying to reach you and left another voicemail earlier today. Regarding your credit file, we want to reaffirm that we are diligently working with you on this matter. Your engagement particularly your recent efforts in uploading your credit reports to the portal is an important part of the process and is greatly appreciated. Please keep in mind that you have been with us for just over six months, and most credit restoration cases typically take up to 18 months to complete. We understand that this can feel like a long journey, and we sincerely appreciate your patience and trust as we continue moving forward.

  Customer Answer

  Date: 06/24/2025

  I have reviewed the business’ response and accept that Roxann and I will not be able to connect as we both have left voice-mail. Today I called and left several back to back voice-mails. My request is simple and although those answers have not been taken care of.. specifically I need the know when was the communication provided to the other place and need documentation of that information as I was told that was one of the first order of business. While I do understand this is a lengthy process I do expect to receive updates via email, postal mail, or telephone as to where we are in the process. I have yet to hear any of this. Which is beyond frustrating because no ones credit would be to where it is now if not Tradebloc done what they said they were going to do in the first place. 

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I hired Tradebloc Inc to get us out of the Marriott timeshare that we entered in 2019. We were contacted by them to attend a meeting with other timeshare holders. We never actually used the timeshare because when we tried to book our first trip we found that it wasn't what we were sold at all and that ******** had pulled a bait and switch. We paid Tradebloc over 11K and they promised the legal team could get us out of the contract within 7-9 months and the credit monitoring department would prevent any credit damage. They told us to STOP making the monthly payments and maintenance payments to the timeshare, which we did. It's been more than 5 years and they have literally done nothing to protect our credit or get us released from our timeshare contract. Communication with them results in excuses and zero results. I'm now widowed at 56 and am unable to purchase a home or refinance my home because my credit reflects a default on a mortgage because the timeshare contract is written as a mortgage even though there is no physical address. The ********* company is foreclosing now on the timeshare so in addition to years of missed payments on my credit report I now will be dealing with a foreclosure on my credit for years to come. My credit scores would be in the 800's were it not for this disaster. The damage that Tradebloc Inc has caused is criminal and PREDATORY. I can't stress enough how much of a complete scam Tradebloc Inc is for timeshare resolution.

  Customer Answer

  Date: 06/05/2025

  Last communication in writing was February 26th, 2025. Last phone conversation was late March 2025 but not sure if exact date.

  Business Response

  Date: 06/17/2025

  First and foremost, please accept our sincere apologies for the frustration and inconvenience you’ve experienced in dealing with our company. We understand how important this matter is to you, and we regret that your experience has not met the standards you rightfully expect. That said, I’d like to inform you that your refund has been officially approved and is currently being processed. Based on the current schedule, you can expect to receive your refund sometime in July. We are closely monitoring the progress to ensure the refund is completed without further delay, and we will keep you informed should any updates arise. Thank you for your patience and understanding. If you have any additional questions or need further clarification, please feel free to reach out to us.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have been calling , LEAVING MESSAGE , ON ABOUT ALL ARES TO LEAVE MESSAGE . WANT A CALL BACK TO NOTIFY ME WHAT IS GOING ON WITH THIS CASE. WAS TEXT ONCE BY ,ROSE, BUT NO EXTENSION LEFT, ONLY SAME STANDARD NUMBER TRHAT ROUTS YOU TO LEAVE MESSAGE ,AND "SOMEONE" WILL CALL BACK BUT THEY DONT! WOULD LIKE TO HAVE YOU DO WHAT YOU SAID YOU WOULD WHEN I GAVE YOU THE $14,000. OR RETURN THE MONEY ! IF YOU CALL/ TEXT LEAVE AN EXTENSION SO CAN ACTUALLY TALK TO SOMEONE INSTEAD OF LEAVING ANOTHER MESSAGE.

  Business Response

  Date: 06/18/2025

  On behalf of Tradebloc, I would like to extend our sincere thanks for taking the time to speak with the President of our company and for working collaboratively with our ************************** to help resolve the recent communication issue. We genuinely appreciate your willingness to engage in a productive dialogue, and we are grateful for your acknowledgment that the difficulty in reaching you stemmed from an inadvertent blocking of Tradeblocs number. Your transparency and professionalism in addressing this matter are greatly appreciated. Additionally, we thank you for your expressed intent to withdraw the complaint filed with the Better Business Bureau. Your gesture reflects a shared commitment to resolving concerns amicably and constructively.  We remain committed to providing you with the highest standard of service.

  Customer Answer

  Date: 06/18/2025

  I have reviewed the business response and accept this resolution. Was able to finally communicate with them via phone. Apparently the issue was on my behalf, not theirs. It was my phone was blocking their calls. I was unaware. Thank you for your assistance in this issue. As far as I know everything seems to be working well with the company at this time Again thank you for your help. 

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company ***resentatives made promises of performance and outcomes to end our timeshare commitments. Eventually, 3 options were presented ( basically take it or leave it) . We requested more details regarding the terms and conditions associated with each option . After a month the company has not provided requested information and the *** keeps sending the same options . We requested copies of all communications between Tradebloc and Time share company and owners associations. Tradebloc has provided no documentation to demonstrate they have performed any service. This includes sending timeshare company a letter advising that Tradebloc is ***resenting us in this matter. The ***************** advised us in a letter asking for the name of the firm ***resenting us which indicates Tradebloc has not been in communication with ********* company. The services provided to date are not consistent with promises and enducements made by Tradebloc ***resentatives to entice us to sign up for their services. We request Tradebloc to present full details ( terms and conditions) of the 3 offers and copies of all communications with ********* company, owners association and credit ***orting agencies or terminate agreement and issue full refund of fee paid and full release from any liabilites or obligations to Tradebloc.

  Business Response

  Date: 05/21/2025

  Thank you for taking the time to speak with the President of our company the other day. We sincerely appreciate the thoughtful and constructive conversation that took place. Following that discussion, we are pleased to confirm that an agreement has been reached between Tradebloc and you, our valued client, to continue working collaboratively toward a successful resolution of your case. We remain fully committed to guiding this process with integrity, transparency, and diligence until it is brought to a satisfactory conclusion. We value your trust and look forward to continuing our work together.
  
  

  Customer Answer

  Date: 05/21/2025

  I have reviewed the business response and accept this resolution. We are working collaboratively toward successful resolution with more proactive communications by Tradebloc to keep us fully informed of their activity and progress. 

• Initial Complaint

  Date:05/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract stating that if TradeBloc does not present me with an offer of release after 18 months, I will be eligible for a full refund. They also promised me that they would be able to block my timeshare from hurting my credit score which they have not. It has been 19 months, my credit score is ruined, and I still have not received an offer. I submitted a request for a refund. They denied the refund. Clearly violated our contract.

  Business Response

  Date: 05/12/2025

  We have conferred with our client, who has confirmed their authorization for us to continue representing their interests. We look forward to working collaboratively and in good faith toward a mutually successful resolution.

  Customer Answer

  Date: 05/12/2025

  They did reach out to me. Promising me that they will try to fix the issue with my credit which is what I hired them to do and if they can not fix it, they may consider a refund. I don’t feel it’s right for me to close out this complaint until either my timeshare is blocked from my credit reports or I receive a full refund. I am not mad that they couldn’t do the job. It happens with a lot of businesses, I am mad that they refused to refund me money and I am mad that after 19 months, it took me filing a complaint for them to contact me to resolve any issues. I promise right here to take this complaint down and to leave a good remark if I either receive a full refund or my timeshare is removed from my credit report. If I pay someone over 4500 dollars to do a job, I expect the job to be done.

  Customer Answer

  Date: 05/12/2025

  I am rejecting this response because:  I don’t feel it is in my best interest to remove this complaint and say all is well. Yes, tradebloc did call me after submitting this complaint, but it is the first actual phone call to resolve any issues since signing up. Let it be known, I am very appreciative of the call and I also appreciate someone within your company willing to get the ball rolling to do what I hired you to do. That does not however assure me that all will be well. The thing is, when I hire someone to do a job I expect that job to be done or to refund me my money when it can not be done. I am not upset that the job hasn’t been done, I am upset because I feel disrespected that TradeBloc believes I do not deserve my money back. I am willing to close this complaint and also leave a good feedback for TradeBloc if one of two things was to happen. Either refund me the full amount, or remove my timeshare from my credit. I understand that you do not have authority over Transunion or the other ones, so therefore I completely understand how easy it would be to fail at doing what you were hired to do, but I feel TradeBloc should own up to their failures and refund the money as mentioned in the contract. We did come to an agreement. I am giving you some time to remove my timeshare from my credit reports, but it has already been 19 months. Forgive me for not removing this complaint until something is actually done. I do promise though, if you are able to remove my timeshare from my credit reports within the next 30 days, or refund me my money, I will close this complaint and speak good of your company. Until then, this complaint stays open. Sorry for the inconvenience.

  Business Response

  Date: 05/21/2025

  We have conferred with our client, who has confirmed their authorization for us to continue representing their interests. We look forward to working collaboratively and in good faith toward a mutually successful resolution.

  Business Response

  Date: 05/21/2025

  Business

  Most Recent Message

  Date Sent: 5/21/2025 1:29:47 PM
  We have conferred with our client, who has confirmed their authorization for us to continue representing their interests. We look forward to working collaboratively and in good faith toward a mutually successful resolution.

  Customer Answer

  Date: 05/22/2025

  I truly apologize for rejecting your response again, but that was not the summary of my last conversation with TB. What was summed up in my last conversation with TB was that I was going to discuss with my spouse rather we want to move forward in business with TB or request a refund. After having said conversation with my spouse it was decided that we want to request a refund. With that being said, it was mentioned that if we do decide to go that route, we would only receive a partial refund. Again, I apologize, but I do not believe that is fair. The contract states that if TradeBloc does not present me with an offer of release from my timeshare, which is the case, that I would be eligible for a FULL refund. I am however willing to compromise. I want this situation to be solved as quickly as possible, so I will be ok not receiving a full refund. I will settle for no less than a 60% refund which should put my refund around $2900. I truly believe anything less than that is unacceptable. Allow me to explain my position. TradeBloc wants me to settle for a foreclosure on my timeshare. They state that foreclosure is a good thing. TradeBloc believes that foreclosure is an offer. I strongly disagree. I believe foreclosure is a consequence of not making payments on your mortgage, not an offer. I would however be ok with foreclosure if it were to be blocked from my credit reports which TradeBloc says they can do. It has been 19 months since my first missed payment and it still shows on all three of my reports. Please forgive me for being doubtful that TradeBloc will ever be able to block them. That equals two jobs that TradeBloc is hired to do and two jobs TradeBloc has failed to do. I do apologize for my position on this but I strongly believe I have a right to take this position. I hope we can come to a final agreement. 

  Customer Answer

  Date: 06/13/2025

  They have accepted my terms of a 60% refund. In return I must take down this complaint. TradeBloc stated that they will email me a photo of the refund check before mailing it to me. I responded stating that I am not taking down the complaint until I receive said photo.

  Business Response

  Date: 06/24/2025

  I’d like to provide some clarification regarding our recent interaction with Mr Stratton concerning the refund and the BBB complaint. Mr Stratton initially provided us with the terms under which he would accept a refund. In response, we asked, purely as a question whether he would be willing to remove the BBB complaint in exchange for receiving the refund. This was not a demand, but rather a request for clarification on whether that could be part of the resolution. He agreed to the proposed terms voluntarily. I informed him that once the refund check was prepared, I would email him a copy of the completed check. Per our understanding, the complaint would be closed upon his receipt of the refund. Again, he acknowledged and accepted those terms. At no point have we asked him to remove the complaint earlier than what was mutually agreed upon. We have honored the timeline and conditions as discussed.
  

  Customer Answer

  Date: 06/24/2025

  Hello, TradeBloc and I have reached a satisfying end. They have agreed to refund me 60% of the money as originally stated through direct deposit as soon as I remove the complaint. I do apologize for my last misleading comment. I was not insinuating that TradeBloc was forcing me to remove the complaint in order to receive the refund. I was simply stating that I would remove the complaint once I see a photo of the refund check. I do apologize to TradeBloc for the way that message came out. 
  I would like to remove this complaint now please. Thank you TradeBloc for the quick responses and for agreeing to the refund. I am sorry our business together did not work out. 
  Thank you BBB for being a very successful mediator between TradeBloc and myself. 
  Best wishes to all. 
  

  please inform me as soon as the complaint is taken down.

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid Tradebloc over ******* and nothing has happened. We are getting letters from out *****************. Our credit is being affected. They have done nothing for us.

  Customer Answer

  Date: 05/08/2025

  ******* from Tradebloc called and talked with us. Our case is still active and they are pursuing it. They are protecting our credit. We were reassured they will get this resolved. It just takes time. 

  Customer Answer

  Date: 05/08/2025

  ******* from Tradebloc called and talked with us. Our case is still active and they are pursuing it. They are protecting our credit. We were reassured they will get this resolved. It just takes time. 

  Business Response

  Date: 05/21/2025

  We have maintained direct communication with the clients and are pleased to confirm that their concerns have been addressed to their satisfaction. The clients have acknowledged resolution of the matter and have expressed their intention to formally withdraw the complaint. We will continue to diligently represent their interests and advance their case in accordance with the agreed-upon terms and timeline.
  
  

  Customer Answer

  Date: 05/21/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attended a seminar by a *** from Tradebloc on 4/11/22 and paid them $5200.00 to begin the process to exit our timeshare with **************** Vacations. We then made another payment of $4,675.00 on 6/13/23. I am currently 86 and my husband is 91 and was diagnosed with lung cancer (stage 4) in 2021. This made it all the more important to exit our timeshare. When we hired Tradebloc we were always current on all bills to the timeshare. Tradebloc made it very clear that we were to have no communication and make no payments to the timeshare. They would handle everything. Well over ****************************************************************** fact, our timeshare told us that they never heard from Tradebloc at all ever! Now we are incurring monumental finance charges because for several years weve made no payment. because we followed what Tradebloc told us. We asked my daughter to help us and she has had numerous emails to them and they always say to ignore the timeshare phone calls, bills etc. This became incredibly stressful for us especially my husband as we have been scraping by to pay for chemo. They had us fill out a client refund request form but ultimately denied it. My daughter then reached out again and asked if they could at least meet us halfway and refund half of what we paid. Again, no response from Tradebloc. How can this company get away with this? Take the money up front and then do nothing but wants us to stop paying forever to the timeshare and they will protect our credit. I would appreciate any assistance you may be able to give. Thank you!

  Business Response

  Date: 05/07/2025

  We have been in communication with the Glorias daughter, ******, who is acting in her capacity as the executor of the estate and holds power of attorney. At this time, we are engaged in amicable discussions and are working collaboratively toward a mutually agreeable resolution of the matter.
  
  

  Customer Answer

  Date: 05/20/2025

  I am awaiting a picture of a check that Tradebloc has agreed to.  They have agreed to reimburse ***** dollars and I have accepted that.  I am still waiting for a picture of the check that they will send.    To date I have not received a picture therefore this case should remain open 

  thank you 

  ****** ******** (daughter and power of attorney)

  Business Response

  Date: 05/21/2025

  Thank you for your message and for your continued patience. We want to reassure you that the check for the agreed reimbursement amount of $4,900 was mailed on May 19, 2025. Standard mail delivery typically takes 710 business days, so it should be arriving at your home address shortly. We completely understand the importance of this matter and appreciate your understanding as the check makes its way to you. If you do not receive it within the expected timeframe, please dont hesitate to reach out so we can assist further. Again, thank you for your patience and trust.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we signed up for their exit timeshare program, we were advised by a Tradeblock representative that due to so many complaints from other people on **************** for them renting out units when the owners of the week did not use it that it would be an easy path to exiting our timeshare. They even told us that it should be done in 18 months. After an initial cost that we werent happy with, they were able to bring it down to $4,500. There was no mention of any additional fees needed. About a month ago we received a call from our case manager **** ************ advising they were offering coverage to us for representation if ******** were to send us to collections for not paying our yearly fees which were due at the 1st of the year 2025. I asked him if they were actively working with ******** to make an agreement on our exit from their timeshare or just sitting back and waiting for that to happen. He assured me they were pursuing an agreement but the $2,500 additional cost would let Tradeblock help protect our interests. I told him then I wasnt paying any additional money to Tradeblock and they needed to make good on their promise.I received an email from a **** ******, senior case manager at Tradeblock offering that same protection at a reduced rate. Instead of $2,500 we could get for $1,500. We are talking to him by phone tomorrow and will tell him the same. No more money from us and if they could not deliver on their initial promise then we expect a full refund of or initial investment.They told us not to communicate with ******** and not to pay this years fee. Also to send them any correspondence from ******** . ******** has sent us a collection notice which we forwarded to Tradeblock.

  Business Response

  Date: 04/24/2025

  We appreciate the opportunity to continue working with you and wanted to provide a quick recap and clarification regarding the progress of your case. As discussed during our phone conversation on February 3rd, you were given the option to decline all additional services or fees, and you chose to proceed without them. As we assured you at that time, we have continued working on your case to reach a successful outcome, and you will not receive any further options that involve additional charges. On March 27th, we followed up with a second call, and we appreciate the time you took to speak with us. Both conversations were productive and allowed us to ensure we are aligned on next steps. Were also grateful for your cooperation in forwarding all correspondence related to your timesharethis is an important part of the process and greatly assists our team. While we understand that you may not fully agree with every aspect of our approach, we want to reassure you that we remain committed to achieving a positive resolution on your behalf. Your case remains a priority, and well continue to update you as progress is made.
  
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was promised to have my timeshare removed from my name in 18 months or will get my money back. It's been 19 months and promise has not been accomplished. I requested my money back and they said it is not approved. Not sure how that's the case when I have a paper from them that clearly says I will get my money back if they don't complete my timeshare exit. Signed up on 8-9-2023

  Customer Answer

  Date: 03/31/2025

  Business has responded to me and said that they have approved the refund and will start the process of the refund.  I want to give this update here.  Will update again ones I see the money on my account.

  ****** ***********

  Business Response

  Date: 04/02/2025

  I want to sincerely apologize for the frustration you've experienced throughout this process. We understand how important it is for these matters to be resolved promptly, and we truly appreciate your patience. Im pleased to confirm that your refund has been approved and will begin processing shortly. Thank you for your understanding and for your willingness to keep the Better Business Bureau (BBB) updated as you await the refund. If you have any further questions or need assistance, please dont hesitate to reach out. We are here to ensure this matter is resolved to your satisfaction.
  
  

  Customer Answer

  Date: 04/09/2025

  It is correct that the business has said that they will issue a full refund to me.  As of now I have not received the refund.  So I think the case has to stay open until the refund has been received.

  ****** ***********

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Taken by phone staff CM.  Consumer states on March 30 2023 she signed an 18mth contract.  The day she signed the business advised her it could take longer.  She gave them POA to work on her behalf to settle her financials with 2 of her Time-shares.  One in ** and one in SC.  It's been 24 months and has had no communication.  

  Customer Answer

  Date: 03/14/2025

  additional information to my complaint

  Business Response

  Date: 03/31/2025

  
  I am writing to inform you that we have been actively trying to reach Mrs. ******** in an effort to resolve this issue. Our company's president has left multiple voicemails, including one on Friday, March 21, at 2 PM CST, as requested by Mrs. ******** for a time to speak. Unfortunately, despite our repeated attempts, we have been unsuccessful in making contact with her. In light of this, we are contacting you the Better Business Bureau (BBB) to ensure that our efforts to resolve this matter are noted, as we remain eager to address her concerns and find a resolution.
  Please feel free to reach out if you have any further information or suggestions for how we may proceed.
  Thank you for your time and assistance.

  Business Response

  Date: 03/31/2025

  Business

  Most Recent Message

  Date Sent: 3/31/2025 2:55:46 PM
  
  I am writing to inform you that we have been actively trying to reach Mrs. ******** in an effort to resolve this issue. Our company's president has left multiple voicemails, including one on Friday, March 21, at 2 PM CST, as requested by Mrs. ******** for a time to speak. Unfortunately, despite our repeated attempts, we have been unsuccessful in making contact with her. In light of this, we are contacting you the Better Business Bureau (BBB) to ensure that our efforts to resolve this matter are noted, as we remain eager to address her concerns and find a resolution.
  Please feel free to reach out if you have any further information or suggestions for how we may proceed.
  Thank you for your time and assistance.

  Business Response

  Date: 04/03/2025

  We wanted to provide an update on the work weve been doing regarding Mrs ********** case. We have successfully protected her credit and have addressed the legal concerns, and we are working together with Mrs ******** in an amicable manner to resolve the situation. We are committed to seeing this process through until she is officially released from her contractual obligations. While sometimes these cases take longer than initially anticipated, we truly appreciate her continued patience and understanding throughout this process.