Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/22 my husband and I signed a contract to have Tradebloc (TB) work to terminate our Westgate (WG) timeshare, with the understanding that if our contract was not terminated within 18 months, we would be entitled to a refund of the $4,875 payment made to TB. We completed all the requested paperwork in Jan 2023. We received an email in Apr 2023 requesting a phone call. When I replied, I never received a response. We received another email in Aug 2023 requesting a phone call, which we had on 8/25/23. On the call, we were offered the option to make an additional payment to TB for credit monitoring. We asked for the info to be sent via email. What we received was not credit monitoring info, but was instead a recital. We did not sign the recital and opted to wait and see if TB could negotiate a resolution with WG. There was no communication again until Feb 2024; an email requesting a phone call that took place on 2/12/24. We left that phone call understanding we had 2 options. One was to negotiate with an escrow company to get someone else to purchase our timeshare. Two was to pay WG a fee of $1,995 to exit our timeshare (our contract cancelled). We agreed to the second option. After the phone call, we received a recital identical to the one we received in 8/2023. I emailed TB to confirm the payment would be made to WG. I signed the recital and remitted payment on 3/11/24. That day I received an email congratulating me on our TB Travel activation. However, we still believed that our payment was be made to WG, as that is what was indicated by TB. In the months to follow, it became clear that our WG contract had not been cancelled. On 7/26/24 I sent an email to TB requesting a full refund, since we were beyond the 18 month window, and our WG timeshare contract had not been successfully cancelled. I received an email approval of my refund on 8/27/2024. I have exchanged numerous emails with TB but have not received my refund. I would like the refund immediately.

  Business Response

  Date: 03/19/2025

  I wanted to take a moment to sincerely thank you for taking the time to speak with the President and *** of our company and coming to a mutual agreement. We truly appreciate your patience and understanding throughout this process. We also want to apologize for any frustration you have experienced with our company. We deeply regret the inconvenience caused. We are pleased to inform you that your wire refund has been issued, and once again, we apologize for any challenges youve faced. Additionally, we are grateful for your willingness to consider writing a favorable review of our company.   Thank you once again for your understanding.
  
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON JULY 19, 2022, WE ATTENDED A TRADEBLOC TEAM PRESENTATION AT A *********** IN ********, **, IN RESPONSE TO AN UNSOLICITED PHONE VOICE MESSAGE INVITATION RECEIVED FROM TRADEBLOC THE DAY BEFORE. DURING THE MEETING WE COMPLETED AGREEMENT PAPERWORK AND PAID FOR WHAT TRADEBLOC STATED WAS AN INITIAL FEE IN THE AMOUNT OF $4,450.00 TO PROVIDE SERVICES THAT INCLUDED ITS EFFORTS TO EXIT OUR MARRIOTT TIMESHARE AGREEMENT, AND ADDITIONAL CREDIT PROTECTION SUPPORT. OVER TIME, WE PROVIDED DOCUMENTATION TO TRADEBLOC BY EMAIL AND THROUGH ITS PORTAL, PER ITS REQUESTS, INCLUDING OUR DRIVERS LICENSES, PARTIALLY REDACTED SOCIAL SECURITY CARDS, AND UPDATED CREDIT REPORTS, BETWEEN THE JULY 19, 2022 PURCHASE DATE THROUGH MARCH 4, 2024. SINCE JULY 2022 TO DATE (MARCH 2, 2025), WE BOTH EXPERIENCED OVER ******************* OUR CREDIT SCORES. TRADEBLOC NEVER SHARED DOCUMENTED TIMELINES OF ITS WORK PERFORMED WITH RESPECT TO THE TIMESHARE EXIT AGREEMENT, EITHER THROUGH THE PORTAL OR THROUGH EMAIL EXCHANGES WITH US. IN JUNE 2023, WE RECEIVED PHONE CALLS FROM ******* ***** OF TRADEBLOC, REQUESTING THAT WE PAY FEES EXCEEDING THE $4,450.00 AMOUNT WE PUT DOWN, TO SUPPORT ITS CONTINUOUS TIMESHARE EXIT EFFORTS ON OUR BEHALF, WHICH WE DECLINED. SINCE FEBRUARY 7, 2024, WE SUBMITTED A REQUEST FOR A FULL $4,450.00 REFUND OF OUR JULY 19, 2022 PAYMENT TO TRADEBLOC BASED ON ITS 18-MONTH GUARANTEE, AND FOLLOWED UP WITH SEVERAL EMAILS THROUGH MAY 20, 2024 REGARDING THE REFUND STATUS, AND AS OF MARCH 2, 2025 HAVE NOT RECEIVED ANY RESPONSES FROM TRADEBLOC.

  Business Response

  Date: 03/10/2025

  Thank you for taking the time to speak with the President of our company.  We appreciate your continued patience and understanding throughout this process. As discussed, we have spoken with our CFO, and we will be issuing your refund in the amount of $4,445.00 via ACH direct deposit, as per your request. The refund will be processed and should be received within ***** days. Once you receive the deposit, please respond that you have received it. Your case will then be closed, and we will notify the timeshare that we are no longer representing you. Based on our conversation, once you receive the refund, we kindly ask that you remove or follow up on the BBB complaint accordingly. We deeply regret that we were not able to resolve your case as hoped, but we truly appreciate your understanding. On behalf of everyone at Tradebloc, we wish you the best! Thank you again.
  
  

  Customer Answer

  Date: 03/13/2025

  email chain re: resolution, attached

  Customer Answer

  Date: 03/13/2025

  I have reviewed the business response and accept this resolution. Requested refund of $4,450.00 has been provided by Tradebloc to us in full. We are grateful for its prompt response.

  Customer Answer

  Date: 03/13/2025

  2nd attempt - email chain re: resolution, attached

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract and submitted payment 11/1/2024 in the amount of $5,950.00 for Tradebloc to cancel our timeshare with Spinnaker. We were told as our timeshare was paid in full and current on our yearly fees, chances were very good that we would see a cash settlement offer from ************ January we were contacted by Case Manager ****** ***** telling us that we had an offer but we only had a few days to accept - we just needed to sign the recital that he sent and pay another $6000.00. We asked to see the recital in advance and were told we were not able to see that until we signed. We were offered another option for over $7000.00 and Tradebloc would take all responsibility for the timeshare. We asked to see the communications with Spinnaker regarding our timeshare cancellation and we were again sent the sample recital and an email from Mr ****** where he told us that the way they operate is proprietary and we are unable to see that information. We do not feel any effort was made to legitimately cancel our timeshare and definitely do not feel they were acting in our best interest. They are unwilling to share any information with us and I have no trust in their intent to honor our contract. I have included emails samples in the pdf attached. We want a full refund of our funds.

  Business Response

  Date: 02/19/2025

  We sincerely appreciate you taking the time to speak with the President of our company today. Following your conversation, we understand that your complaint is based on options that were presented to you by your case manager. As these options are voluntary, you have the ability to either Accept or Decline them. You have informed us that you are choosing to decline all options. We want to reassure you that we will continue working diligently on your case with the goal of achieving a successful outcome. Thank you for your understanding and for working with us through this process.

• Initial Complaint

  Date:02/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered an agreement with TradeBloc to disengage my wife and myself from our timeshare, ************** in *********, **. A year went by with no activity on their guarantee to get us out of our timeshare membership within a certain time frame. We understood this might take time, however, when inquiring about progress, we realized this was likely a scam we had fallen for. TradeBloc was never able to provide legitimate legal progress on working on our case. We paid $3,800 and were told if we were unsatisfied with progress we could request a refund. We did so and filed the paperwork, but were told we had only a few days to file the paperwork and were beyond that timeline and would not be getting a refund. This company has been difficult to work with and we believe is a scam being allowed to operate in the state of *****.

  Business Response

  Date: 02/18/2025

  Thank you for speaking with the President of our company today. Following up on our conversation with *******, it was brought to our attention that you deviated from our established process due to concerns about communication.  I want to assure you that we are working amicably to address and resolve this matter. Our goal is to ensure clear and consistent communication throughout the process, and we are committed to making sure everything moves forward smoothly. If you have any further questions or need clarification, please feel free to reach out. Thank you again for your time and understanding as we work through this together.
  
  

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Company charges a large fee with promises of getting you out of the time share and then a few months later call you to tell you for them to continue we need to sign another agreement pay them another large fee and they will take your case.They are as bad as the time share companies

  Business Response

  Date: 02/13/2025

  I wanted to take a moment to thank you for speaking with ***** our companys president, earlier today. We truly appreciate the opportunity to address your concerns directly. During your conversation, we were able to clarify the role of your Case Manager and review the various options that were presented to you. We understand that, after considering these options, you have decided to decline them. Please know that we remain fully committed to working with you on finding a resolution and continuing our efforts to assist in helping you with your timeshare situation. Well keep you updated and work diligently towards achieving the best possible outcome for you. If you have any further questions or would like to discuss anything else, please dont hesitate to reach out. We're here to help.
  
  

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/16/2024 we went to an event put on by Tradebloc about getting out of a time share. The representative explained that if we hire them they have attorneys, we pay one fee, they get us completely out of our time share and no additional cost and protect our credit. Then next day when I spoke with the intake **** I again questioned the gal that called and she assured there was no more fees and they protect our credit while getting us out of our time share fully. I advised he I wanted to make sure there is no more fees for their services to get us out and she said yes we are paid in full and their attorneys will get us out completely. Next 2 months we did everything they advised us to do and then they called us stating we have to pay the timeshare $19000 and they will sell out time share or we opt to do the recital for $4300 and they will protect our credit and we stop paying timeshare. Then they will have their attorneys go to court for us and they will make sure our credit is protected. This is nothing that we were told during their event they told us we were paid in full and they would get us out of our timeshare. They never told us the money we were paying were to get us offers to get out. We have been lied to and misled. I am requesting a full refund of my money.

  Business Response

  Date: 02/05/2025

  Thank you for taking the time to speak with ***** the president of our company. We truly appreciate your openness and willingness to discuss the situation. Following your conversation, we are pleased to confirm that we have come to an agreement. As part of our commitment to resolving the matter, we will begin working to clean up any prior damage to your credit reports that occurred before you decided to part ways with us. We also want to assure you that we are dedicated to continuing to work with you amicably and professionally moving forward. Our goal remains to achieve a successful outcome for you, and we are fully committed to assisting you in this process.
  
  

  Customer Answer

  Date: 02/08/2025

  I am rejecting this response because:   We still feel we have been lied to by Tradebloc. We were advised we would have attorneys getting us out of this timeshare. When I was contacted by **** she even agreed we were lied to by her staff members and she would need to speak with them. How do you continue to work with a company that has lied to you from the get go. We did not agree to sign up and have a company to have them tell us to just stop making payments and let it go into foreclosure and they will protect our credit.  What about lawsuits if they get  a judgment against us does Tradebloc pay that?  You claim you will protect us from the timeshare and you will dispute negative reports to our credit. What happens when the ********* company sends contracts to the credit bureau and show we signed up for the timeshare then the credit bureau allows the derogatory credit to be reported. What if the timeshare hands over to third party collections companies. Then we have to fight that for years and years, and thats not the timeshare anymore so we are not covered by you because Tradebloc agreement is against the *****************.  We are still requesting a full refund due to the deception and lies we were told to get us to sign up. 

  Business Response

  Date: 02/12/2025

  I wanted to take a moment to clarify any confusion that may have arisen. At no point did we intend to suggest that there was any misinformation conveyed to you. What was communicated during the presentation was indeed accurate: you were not owed any additional payments, and that remains the case. I wanted to take a moment to revisit a point from our previous discussions. During our conversation, I understand that there was some frustration, and as a result, we made the decision to issue you a Recital. This was done as a gesture of goodwill, and Id like to emphasize that this option, valued at over $4,000, was provided to you at no additional cost. I want to reassure you that all of the questions raised in your complaint have been carefully addressed. In fact, during our previous conversation, you even mentioned that you would consider filing another BBB report in our favor, following your discussion with *******. ******* has also reached out to you again today and has agreed to speak with both you and your wife, as she was not present for the initial conversation. Please know that we are fully committed to working with you to resolve these matters to your satisfaction.
  
  

  Customer Answer

  Date: 02/12/2025

  ******* the president of tradebloc took the time to call us after my wife got home from work to explain and answer questions.  She put us at easy and explained it in much more detail so that we understood.  We happen to get a case manager that did not explain it well and ******* spent the time and went over everything with us. She also extended the recital to us at no cost to protect us for a lifetime. We are accepting of what has been offered and willing to let them work our case to see if they can fulfill the promise they made. We appreciate and feel some relief after speaking with ******* about the process. We are looking forward to being out of this timeshare and wish there was a way to get government to outlaw these timeshares and their deceptive practices to sell them.  When tradebloc is successful at getting us out of our timeshare, I will further update  the bbb and post a very positive review. 

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Need help resolving an issue with a timeshare

  Business Response

  Date: 01/28/2025

  I wanted to reach out to inform you that we have made multiple attempts to contact you regarding your case. Our Case Manager has reached out at least five times, and our *************** team recently left a voicemail to follow up. We are committed to providing the support you need, but in order to assist you more effectively, we kindly ask that you respond to our calls at your earliest convenience. Additionally, wed appreciate the opportunity to better understand any frustrations you may have with our company, as we are eager to resolve any concerns and ensure a smooth experience moving forward.
  Please let us know a suitable time for us to speak, or feel free to reach out directly. We look forward to hearing from you soon and working together to address any issues you may have.
  
  

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS SOLICITED BY TRADEBLOC IN MARCH OF ***************** CANCELLING AND GETTING A REFUND FOR MY TIMESHARE.I ATTENDED A PRESENTATION WHERE TRADEBLOC DISCUSSED THE PROBLEM WITH THE TIMESHARE INDUSTRY AND WHAT THEY WERE INTENDING TO DO WAS COMPILE A GROUP OF OWNERS THAT WISHED TO CANCEL AND RECEIVE REFUNDS FOR THEIR TIME SHARE, PRESENT OUR COMPLAINT TO A COURT OF LAW AND WORK ON OUR BEHALFS AS GROUP.. THE ***** WAS THAT IF THEY COULD NOT RECEIVE AN ACCEPTABLE RESOLUTION,WITH IN 18 MOS, THEY WOULD REFUN US 100 PERCENT OF THEIR FEE.A FEW MONTH LATER I RECEIVED A PHONE CALL FROM TRADEBLOC THAT THEY HAD BEEN ABLE TO NEGOTIATE AN EXIT AND I I NEED TO DO WAS PAY AN ADDITIONAL 3500 FOR ESCROW IN ORDER TO BE RELEASED FROM MY TIME SHARE. OF COURSE I DID NOT AGREE AND CONTACTED MY TIME SHARE AND I WAS ABLE TO EXIT MY CONTRACT WITH NO FEE!SO I DID SO.I CONTACTED TRADBLOC AND TOLD THEM THAT THERE WAS NO LONGER A NEED FOR THEM TO DO ANYTHING BECAUSE I CANCELLED MY TIMESHARE ON MY OWN AND REQUESTED A FULL REFUND SINCE THEY DID NOTHING TO CANCEL MY TIME SHARE AND WAS TOLD THAT THEY WOULD NOT CONSIDER A REFUND TILL AFTER THE ******************* THEIR CONTRACT. I TOLD THEM THAT THEIR WAS NO LONGER ANY OBLIGATION TO TERMINATE BUT I WAITED AS THEY ASKED FOR THE 18 MOS TO TO EXPIRE.ON THE 18TH OF OCTOBER 2024, WHICH WAS 18 MOS FROM MY CONTRACT DATE I CONTACTED TRADBLOC AND REQUESTED MY REFUND WHICH THEY REFUSE TO DO.I ASKED THEM WHY WOULD THEY KEEP MY MONEY WHEN THEY DID NOT CANCEL MY TIME SHARE. THEY DID NOT HAVE A GOOD REASON WHY. I REQUESTED THAT THEY FORWARD ALL CORRESPONDENTS THAT THEY HAD WITH MY TIMESHARE COMPNY SHOWING ME THAT THEY DID ANY WORK WITH THEM AND OF COURSE THEY HAVE NOT REPLIED.I AM REQUESTING A FULL REFUND AND SUGGEST THEY BE INVESTIGATED. SOMETHING IS NOT RIGHT. IF THEY DID NOT COME TO AGREEABLE RESOLUTION TO MY TIME SHARE I SHOULD NOT BE CHARGED.

  Business Response

  Date: 01/14/2025

  Thank you for taking the time to speak with the President of our company today. We truly appreciate your engagement and cooperation in resolving this matter. As discussed, we are now awaiting the documentation from ******** that you will provide us in order to move forward. Your satisfaction is our top priority, and we are committed to rectifying this situation as quickly as possible once we receive the necessary proof.

  Customer Answer

  Date: 01/16/2025

  I AM FORWARDING TRADBLOC THE INFORMATION THEY ARE REQUESTING SO THEY CAN MOVE FORWARD WITH MY REFUND REQUEST.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022 I attended a presentation from Tradebloc on cancelling a timeshare. I signed an agreement with Tradebloc and paid $3000 with the written promise from Tradebloc to refund my money if they were unable to get a satisfactory agreement within 18 months. The only offer I got from Tradebloc was to pay them an additional $3750 to get a cancellation. This was not satisfactory and I formally requested a refund of my $3000 in July 2024. Tradebloc has not refunded the money and has sent me no more requests for information.

  Business Response

  Date: 01/24/2025

  I want to sincerely apologize for the experience you had with our company. It's clear we did not meet the high standards we hold ourselves to, and for that, I am truly sorry. Im grateful that you took the time to speak with the president of our company, and Im glad to inform you that your refund was issued as of January 21st. I truly hope this resolution meets your expectations, and Im thankful we were able to address the matter. Thank you again for your understanding

  Customer Answer

  Date: 01/28/2025

  I have reviewed the business response and accept this resolution.   I have received a full refund.

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 7, 2024, I engaged Tradebloc Inc. to assist with exiting my Hilton timeshare. On December 3, 2024, I was contacted by a representative named ****** ***** who stated he was my assigned case manager. On December 18, 2024, we had a follow-up telephone conversation during which he informed me that Tradebloc had contacted ****** and negotiated an exit for a cost exceeding $18,000. He advised that I either sign a form called a 'Recital' and pay an additional $2,600 to Tradebloc to protect myself from any adverse credit reporting by ******, since this would involve defaulting on my financial responsibilities. Despite numerous email requests and telephone conversations asking Tradebloc to provide evidence of their negotiation with ****** on my behalf, Mr. ***** stated that Tradebloc did not have the resources to provide such evidence

  Business Response

  Date: 01/13/2025

  I wanted to let you know that we have been trying to contact you in order to resolve this matter to your satisfaction. We truly value your business and are committed to addressing your concerns as quickly as possible. Please let us know a convenient time to reach you, or feel free to contact us directly at your earliest convenience. We look forward to working with you to bring this to a positive resolution. Thank you for your patience, and we are eager to resolve this to your full satisfaction.

  Customer Answer

  Date: 01/14/2025

  I have two missed call from yesterday unfortunately I was not able to answered them as I been a bit ill the past couple of days. Please feel free to contact anytime between the hours of 09:00 AM to 4:00 PM CST time.

  Business Response

  Date: 01/21/2025

  
  Thank you for taking the time to speak with the President of our company and for working together toward a resolution. We are pleased to inform you that we have agreed to issue a refund for your case.
  We also greatly appreciate your willingness to remove the BBB complaint, and we value your understanding and cooperation throughout this process.
  
  

  Customer Answer

  Date: 01/21/2025

  Dear Tradebloc,

  Thank you for your prompt attention to my case and for facilitating a resolution. I am pleased with the outcome and appreciate the refund issued.
  In light of this resolution, I am happy to withdraw my complaint against Tradebloc with the BBB. I value the cooperation and understanding shown throughout this process.