Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid Tradebloc $3,000 May 18, 2022 in order to get us out of our timeshare at ****************** in ************, **. The fee was based on the type of timeshare we owned which is tri-annual. We have in writing from them a 100% money back guarantee stating "if within 18 months we have not negotiated any settlement to your satisfaction Tradebloc will refund the entire purchase price you initially paid. As of this date after making calls over the years, we have yet to receive any response from this company regarding what they are supposed to be doing for us with the money we paid them to achieve getting us out of the timeshare. Most recent communication was a letter on December 3, 2024 to the CEO of Tradebloc, Mr. *** ***** reminding him the guarantee for a refund. Also informed him if no refund or acknowledge to us we would proceed to the ***** BBB, Attorney General of Texas, the **** and the ***. Please stop this company from taking money (we are senior citdizens) and they continue to do so. We understand there are many of us that were scammed.

  Business Response

  Date: 01/14/2025

  I wanted to personally thank you for taking the time to speak with the President of our company the other day. We truly appreciate your willingness to engage in a constructive conversation, and were glad to hear that you're feeling relieved by the decision to issue a full refund. At Tradebloc, we are committed to ensuring our clients' satisfaction, and your understanding means a great deal to us. We also sincerely appreciate your agreement to remove the negative complaints and feedback about our company. Your support and cooperation are invaluable to us and we are thankful for the opportunity to have worked together.

  Customer Answer

  Date: 01/15/2025

  We did hear from the President of Tradebloc and they have agreed to send our refund in full via cashiers check taking 7-10 business days.   ONCE the check is in our hands we will let you know but until that is in our hands, we WILL NOT remove our complaint to the BBB.   

  Customer Answer

  Date: 01/24/2025

  We received a phone call from the President of Tradebloc, ******* ******* on 1/13/25.   She proceeded with the usual run around of how they have been trying to get us out of the timeshare, which we clearly know they have not done anything since we first paid them back in May, 2022.   We insisted we want our money returned in full as indicated on the form clearly stating if they did not take care of depleting our ownership of the timeshare (a copy was attached on our original complaint to the BBB) we would be refunded.     She said she would have to discuss a "partial" refund with her CFO and would call us back.  We "nicely" informed her we were not interested in a partial refund but all of it.    She did call back in a few minutes and advised we would be receiving our entire refund in full in 7-10 business days ONLY if we agreed to rescind our complaint to the BBB. They would automatically deposit the money in our checking account, or we could receive it via cashier check.  We did agree that we would rescind our complaint but ONLY AFTER we had all monies due us in our hands and requested the money in a cashier check.   We opted for the cashier check.   On 1/21/25 we did receive the full amount BUT we did not deposit it in our account only because we would have had to wait for it to clear 5-7 days.  Instead we found the same bank which they wrote the check out on and went directly to that bank to receive cash and then returned to our bank to deposit.    Although this company is still a scam exit company taking money from the military, seniors, hard- working individuals who unfortunately bought into a time share, we do hold our word when we say we will do something!!!    We can finally say goodbye to this nightmare!   Thank you for your attention to this complaint. 

  Customer Answer

  Date: 01/27/2025

  I have reviewed the business response and accept this resolution. 

  We received a phone call from the President of Tradebloc, ******* ******* on 1/13/25.   She proceeded with the usual run around of how they have been trying to get us out of the timeshare, which we clearly know they have not done anything since we first paid them back in May, 2022.   We insisted we want our money returned in full as indicated on the form clearly stating if they did not take care of depleting our ownership of the timeshare (a copy was attached on our original complaint to the BBB) we would be refunded.     She said she would have to discuss a "partial" refund with her CFO and would call us back.  We "nicely" informed her we were not interested in a partial refund but all of it.    She did call back in a few minutes and advised we would be receiving our entire refund in full in 7-10 business days ONLY if we agreed to rescind our complaint to the BBB. They would automatically deposit the money in our checking account, or we could receive it via cashier check.  We did agree that we would rescind our complaint but ONLY AFTER we had all monies due us in our hands and requested the money in a cashier check.   We opted for the cashier check.   On 1/21/25 we did receive the full amount BUT we did not deposit it in our account only because we would have had to wait for it to clear 5-7 days.  Instead we found the same bank which they wrote the check out on and went directly to that bank to receive cash and then returned to our bank to deposit.    Although this company is still a scam exit company taking money from the military, seniors, hard- working individuals who unfortunately bought into a time share, we do hold our word when we say we will do something!!!    We can finally say goodbye to this nightmare!   Thank you for your attention to this complaint. 

• Initial Complaint

  Date:01/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Entered into contract on 4/27/23 to guarantee to get out of timeshare * Paid $8784.79 on contract to do this, they said it would take a long time maybe a year * Paid Recital of $3535.90 on 9/1/23 to guarantees against ***************** and Tax issues and is a won time cost * We are still getting bills that we owe last years and this years maintenance and Tradebloc is not answering our emails and calls I want them to finish the contract and do what they said they would do

  Business Response

  Date: 01/13/2025

  I wanted to personally thank you for taking the time to speak with the President of our company. We're pleased that she was able to address your concerns and make you feel at ease regarding our responsiveness after reviewing the detailed phone records. Its wonderful to hear that everything was clearly explained, and that youre feeling much better about the situation. We truly appreciate your willingness to contact the BBB and withdraw your complaint. Your understanding and continued trust mean a lot to us, and we're committed to ensuring your experience with our company remains positive.  Thank you again for your patience and support.
  
  
  

• Initial Complaint

  Date:01/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 14 January 2022 we paid $3,3350.00 and entered a contract with Tradebloc who said they would end the timeshare with Wyhdham/************************* II. They said if they did not end the contract within ******** they would refund the full amount. At 18 months they had not resolved the contract and said they were allowed an additional 6 months. They promised to protect our credit and stop the maintenance fees. Tradebloc has not gotten our timeshare cancelled or represented us well or protected us. We are simply requesting the $3,350 to be refunded back to me promptly.

  Business Response

  Date: 01/13/2025

  I wanted to update you that we have reached out in an effort to clear up the confusion surrounding this matter, and we are committed to working closely with you until it's fully resolved. We truly value your business and want to ensure that everything is addressed to your satisfaction. Please rest assured that we are continuing to look into this and will keep you informed of any developments as we work together to find a solution. We appreciate your patience and cooperation.
  
  

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2022 I signed with Tradebloc to assist exiting a Westgate timeshare. They stated the following. *Guarantees from Tradebloc*This email is from Tradebloc Inc. Guaranteeing the following, with regards to the Timeshare (listed below) owned by # family.1) **************** (**************)Tradebloc is Guaranteeing the following legal services to the # Family:1) Clients will have all Deeds and Mortgages on their timeshare ownerships reversed/dissolved FOREVER, Guaranteed. The Maintenance fee and obligation to future fees will be negotiated/settled down to a $0.00 balance. (within 12 months from their Service Agreement Date)2) # will have both their Credit Profiles protected forever from any negative marks from her timeshare resort company - on Experian, **********, and Equifax.3) The one time Group Filing Rate will be $4900.00 total. This one time fee is guaranteed never to change or increase. 4) With the clients full cooperation in providing information and documentation necessary, the Clients are entitled to a full refund within *********************************************** have not been met. (100% Satisfaction Guarantee)We have followed every instruction they provided and then this past spring, we were contacted by an individual claiming to be with Tradebloc. He told us in order to provide continued protection from foreclosure we needed to pay $2,500. I told him that was not what we were guaranteed. They clearly stated no additional money would be required. After multiple attempts since, no one from Tradebloc has responded to my inquiry concerning this individual. All the while my credit continues to be harmed. It's now 29 months and still stuck with ********. In addition we are having to pay IdenitytIQ (Tradebloc affiliate) $60 every month for credit monitoring since 2022 which has added to $1,740 and counting.

  Customer Answer

  Date: 12/31/2024

  ******* with Tradebloc called today and asked about the concerns and advised he is looking into this situation for us. He stated he would reach back out to us after the first of the year.

  Business Response

  Date: 12/31/2024

  I wanted to personally reach out and sincerely apologize for the miscommunication and any lack of communication youve said you experienced. I understand how frustrating this can be, and I deeply regret that this has affected your experience with us. I would like clarify our discussion regarding the recital. The recital we mentioned was presented as an option for you to consider. I understand how important it is for you to feel confident about the choices available, and I apologize if that wasnt clear from the outset. I wanted to clarify the details regarding the ******************* This service and  is an optional service that we offer our clients  and you are not required to pay for it. I understand that you voluntarily signed up for this service. I wanted to let you know that weve taken the time to address all the concerns you've raised, and weve scheduled a follow-up appointment to ensure everything else is fully cleared up. Your satisfaction and peace of mind are important to us, and we want to make sure that all your questions are answered and that you're completely comfortable moving forward. We assure you that we are fully committed to resolving the issue at hand and are working diligently on your behalf. We understand how important this matter is and please know that we are making every effort to ensure everything is addressed to your satisfaction. Our team is fully committed to resolving the issue and are working diligently on your behalf. Thank you for your understanding and patience.
  
  

  Customer Answer

  Date: 12/31/2024

  ******* claims that ********** is optional, however in order to proceed with the process we were required to sign up to provide Tradebloc with the initial copy of any negative information response from ******** on our credit. There was no moving forward in the process until that had been setup. If it was not required then why was it mandatory to sign up in order for Tradebloc to continue to provide the services we paid for, but have yet to receive. ********** still refuses to work with Tradebloc even after multiple attempts with us authorizing Tradebloc to so so and Tradebloc sending them requests to do so. That should have been our first clue as to how horrible this service would be. As for the recital (which I'm not sure what that is exactly, but I must assume it is referring to the individual claiming we had to pay an additional $2,500), that is the classic definition of a scam. If in the contract it explicitly states no additional money would be required and the contract was paid in full, then why is there a need to extort more money? The contract was paid in full as documented and no additional money is owed. Do the job as promised. ******* states he has taken the time to address all the concerns yet when we completed our conversation no concerns had been addressed as he was going to look into everything to find out what had happened. ******* had no information other than my initial complaint and my conversation with him regarding my disappointment in the service we have not received. He, as stated in my previous message regarding our conversation I had sent BBB after hanging up, was going to communicate with his team to find out what happened. He advised everyone was leaving in a few minutes due to the holiday and he wouldn't have any information until after the new year. Clearly he had not time to communicate with his team concerning my concerns as stated in his response to BBB. This seems like it is a preconfigured script for anyone who has found themselves in my situation. After this response I'm seriously contemplating on demanding a full refund and then file a complaint with the State Attorney General as I had stated to ******* I had planned to do after the new year.

  Customer Answer

  Date: 01/27/2025

  As of today ****** with Tradebloc has not called as he said he would. I've been very patient to give him ample time to find out what happened with regards my initial complaint. As I stated when I provided an update after getting off the phone with ******, he advised me he would look into the situation and he has not. No one with Tradebloc has reached out. I am asking for a complete refund and tomorrow morning I will be filing a complaint against Tradebloc with the Tennessee State Attorney General as well as the ************************. The least Tradebloc could have done was reach out and confirm they were actively working on the service we paid for.

  Business Response

  Date: 01/30/2025

  I wanted to take a moment to sincerely thank you for speaking with the president of our company and for coming to an agreement with us. Your time and willingness to engage in these discussions are greatly appreciated. Please know that we are here to guide you through every step of the process until this case is fully resolved. If you have any questions or need assistance along the way, dont hesitate to reach outwe are committed to supporting you.
  Thank you again for your continued trust and partnership.

  Customer Answer

  Date: 01/31/2025

  I have reviewed the business response and accept this resolution. Apparently there has been unforseen technical issues on both our ends completely unrelated to a lack of efforts to reach out. Tradebloc and I have come to an understanding and agreement. Their service is very valuable and my experience is rare and unique. They have done a great job so far and until the technical communication issues we have experienced, I had no complaints. We have come up with a plan to mitigate any communication failures moving forward and I am grateful for Tradebloc's service and assistance.

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attended a meeting at a local hotel in October 2023. After a presentation we were offered to pay about $7,000 to get out of our timeshare contract. This was presented to us on a paper that had our timeshare companies name on it. Supposedly this offer was presented to us on several prior occasions even though we had no record of it or the dates they tried to contact us. We were told that because our timeshare was paid in full and the maintenance fees were current it should " go quickly" and be done in a shorter time. Shorter that what? It has been 14 months and we have only received collection letters. Several months after this process was started ********* called us to offer a " recital". Several more thousand dollars to protect our credit from collection attempts. We paid thinking it woyld help. It has not. We monitor our own credit. We do not want our info displayed to anyone. We feel we have been taken to the cleaners and that the results would be the same had we just no longer paid any maintenance fees. Eventually the ********* company would give up. A few weeks ago I sent an email to Tradebloc advising that we were going to file a complaint with the BBB. A Tradebloc person named ******* ***** tried to call me but left no message. We have no phone or written correspondence from Tradebloc so we ate proceedings g wirh our complaint. 14 months is too long and we have paid too much money for this to not be resolved especially when our timeshare company " offered" the buy back of the contract. When the form was sent to Tradebloc they claim they had never seen anything like it even though their people initially provided it to us at the hotel meeting. We feel we have been SCAMMED! Nothing has been done by Tradebloc except to take our money. We are in collections wirh the timeshare company. REFUND REQUIRED!

  Business Response

  Date: 01/08/2025

  I want to sincerely apologize for any frustration youve experienced. I understand how important it is to feel confident and supported in the decisions you make, and I regret that this situation has caused you any distress. I wanted to follow up on our conversation on December 31st. As we discussed, it's not uncommon for timeshare companies to send a variety of responses, sometimes directly to clients or through other means, in an effort to re-engage and convince you of the value of the timeshare. We understand that this can be frustrating, as their goal is  often to make you reconsider your decision. Please know, however, that we are fully aware of their tactics, and we are working diligently to ensure that your interests are protected. While we do not believe these communications reflect the true value of the timeshare, the company may still attempt to contact you through different channels in an effort to influence your perspective. Additionally, its important to note that not all timeshare companies choose to respond with physical documents, which can sometimes create confusion or delay in addressing your concerns. Rest assured, we are closely monitoring the situation and will continue to advocate on your behalf.  Please know that our goal is always to provide you with all available options, giving you the opportunity to make the decision that best aligns with your needs and objectives. In this case, we presented the option of a Recital in which you could Accept or Decline. The decision was yours to make, based on the information provided. Our role is to ensure that you have the details and context necessary to make an informed choice.  As we previously discussed, the credit protection plan we offered was a crucial component of securing a successful release from the timeshare. Without this protection, your ********* company may not take your efforts to terminate the agreement seriously. Unfortunately, without the additional safeguard, there is a higher risk of the company continuing to hold you liable, including possible negative impacts on your credit and financial standing. The timeshare industry is known for being resistant to cancellations, and without the legal leverage that credit protection provides, it becomes more challenging to enforce your rights. Essentially, without the protection, the company may ignore or delay your request, which could lead to further complications down the road.
  I strongly recommend reconsidering the credit protection as part of your release process to ensure your interests are fully safeguarded and that we can proceed effectively in removing this burden from your life. 
  As we discussed during our conversation, we are now 14 months into the contract you signed with Tradebloc. According to the terms of our agreement, we have a 18-month window to facilitate your release from the timeshare, provided we receive full cooperation on your end.
  At this stage, our *************** still requires your credit reports to proceed with the next steps in the process. As you know, timely submission of this information is crucial for us to meet the agreed-upon timeline and ensure that everything moves forward smoothly.
  Please provide your credit reports at your earliest convenience so we can continue making progress toward releasing you from the timeshare as quickly as possible.  Thank you for your continued cooperation. 

  Customer Answer

  Date: 01/08/2025

  I am rejecting this response because:   We did pay money to Tradeoc for the "recital". I have requested our credit reports and am waiting for them to be mailed to me. Upon receipt I will mail to Tradebloc. Given the fact that our timeshare was paid in full and our maintenance fees were current we feel that 14 months is WAY more time than it should take to resolve this problem. Again, we were handed a proposal from Tradebloc printed on our ********* company's paper offering us a settlement. If this was a legitimate document this problem should have been resolved long ago. When a screen shot of this doc was sent to Tradebloc they said they had never seen anything like it. We believe this doc was made up to get us to hand over thousands of dollars. Request full refund if not resolved in 18 months. That is onky 4 months away. We have no proof that ********* has contacted our timeshare company in the last 14 months.. They have simply taken our money

  Business Response

  Date: 01/08/2025

  Thank you for taking the time to speak with the President of our company, for your continued patience, and for your cooperation throughout this process. Since October 2023, we have worked diligently to prevent any legal issues and protect your credit, and we remain fully committed to seeing this matter through to resolution.
  We understand the importance of this situation and will continue to prioritize your interests as we move forward. Thank you again for your understanding and patience.

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have paid this company a total of $6,040.00 to cancel Timeshare . We paid $3,145 on 7/26/2022 and a settlement amount of $2,895.00 on 6/22/2023. Since then we have been sent to collections for this Timeshare that is supposed to have been settled. The collections amount is $5,063.00 and the amount keeps going up. This is the only negative **** on our credit. We were told by the Senior Case Manager not to answer calls and forward all mail from the ********* to *************** Why is that when we settled on 6/22/2023???? I've called numerous of times and left messages. I've emailed all involved multiple emails. A support Manager called me on 11/26/2024 and 11/27/2024. He approved my refund. Which is great! ************** hasn't answered my question in reference to a date that this refund will be issued. I need these funds to resolve the issue ************** has created. They have a 18 month money back guarantee . It's been 28+ months. The last thing the Support Manager informed me that it could take up to 90 days. I need my refund ASAP!!!!

  Business Response

  Date: 12/16/2024

  I want to sincerely apologize for any frustration and take a moment to let you know that your feedback is important to us, and we are treating your request with the urgency it deserves. I would like to clarify the situation regarding the options presented to you and the steps we've been taking on your behalf. When you spoke with your Case Manager, you were given the opportunity to either Accept or Decline the available options. Our goal is to ensure you have a clear understanding of the choices at each step of the process, and I apologize if there was any confusion along the way. As part of our ongoing work on your behalf, its important to note that our process includes managing communication with your timeshare company directly. This is to ensure that we can effectively handle all negotiations and work toward the best possible outcome for you. To that end, we kindly asked that you refrain from engaging with the timeshare company during this period so we can focus on carrying out the tasks and diligently work on your case as we were hired to do on your behalf. I want to sincerely apologize for the misunderstanding regarding communication of inappropriate language.  Its important to clarify that we would never ask or expect anyone to use such language or behave unprofessionally in any situation. We deeply value the trust and respect that we share with our clients. We will make sure to address any confusion and take steps to prevent such misunderstandings in the future. We sincerely apologize for the delay in processing your refund. I completely understand how frustrating this situation can feel.  While we strive to handle all transactions promptly, the timing of refunds can sometimes be impacted by internal procedures that require additional processing time. While our standard refund processing timeline is up to 90 days, I want to assure you that we are actively working to expedite this process on your behalf. Please understand that the processing a refund involves several steps, including compliance with financial and administration procedures, all of which are in place to ensure accuracy and transparency.  We know how important it is to resolve this matter promptly.  Please rest assured that we are doing everything possible to accelerate this process and will keep you updated along the way. Thank you for your patience and understanding.
  
  
  
  

  Customer Answer

  Date: 12/17/2024

  I am rejecting this response because:   Yes I had the opportunity to either Accept or Decline when ******* ***** called me. However we put our trust in *************** and *************** to Cancel this Timeshare within 18 months after paying $6,040.00. However, it's been 29 months!!! After these companies have ******** my contract and been very dishonest. In the meanwhile we're in collections for triple the amount because of the dishonesty . We're going into 3 weeks of my refund being approved. However we're still waiting and haven't heard anything from ********************* yet. Yes, they said it can take up to 90 days to process. But, the companies processed my payments to them ****. It's weird that they created this extra debt and have no remorse at all. SO THIS WON'T BE SATISFIED UNTIL MY REFUND HAS BEEN RECEIVED!!!

  Business Response

  Date: 12/18/2024

  I want to apologize for the frustration you feel. Following up on our last response, I wanted to reassure you that the refund process involves several necessary steps, including compliance with financial and administrative procedures. These steps are in place to ensure accuracy and transparency throughout the process. We understand how important it is to resolve this matter promptly, and please rest assured that we are doing everything we can to accelerate the process. We will have a  ************** Representative contact you with a updated on the status of your refund. Thank you for your continued patience and understanding.

  Customer Answer

  Date: 12/18/2024

  I am rejecting this response because: Refund not received! I've not heard anything from the refund department yet . It's been 3 weeks! It shouldn't take that long to process a REFUND !! It didn't take this long to take my money.The contract states that if Tradebloc doesn't  NEGOTIATE any OFFER with the TIMESHARE DEVELOPER in 18 months.. Tradebloc will refund the entire purchase price. WE'RE GOING INTO 29 months. That's 11 months after your guarantee!! I HAD TO BRING THIS TO *************** and TRADEBLOC INC. attention. Funds should have been refunded months ago. Tradebloc Inc. has done nothing in case but take my money and create a collections issue for us. If TradeBloc knew they didn't settle with my ********* company. Why would ******* ***** call and give me FAKE news??? That's not being HONEST!!! So yes I'm beyond FRUSTRATED!!!! I WON'T GO AWAY UNTIL I'VE BEEN REFUNDED!!!

  Customer Answer

  Date: 12/20/2024

  As of today Friday 12/20/2024 my refund has been received! This complaint has been resolved and the case can be closed!

  Thank you,

  ******* *******

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were first contacted on November ******. This call was not requested by either my husband or myself. Shortly thereafter, the same day, we had a phone call where it was explained the timeshare exit strategy.From there,Tradebloc selling team contacted us on November 4, 2021 and explained how we were going to be able to exit our timeshare to completion within a 3-6 month period. We were reassured a number of times about the exit time and that we would only have to pay $4300. It was mentioned our credit would be protected by Tradebloc.Upon agreement, our AMEX card was charged $4300 on November 5, 2021.We sent in all the requested documentation which was received and confirmed on December 1, 2021.On December 15, 2021 we were contacted by Tradebloc telling us we had been offered a settlement to exit our timeshares in 90 days.On December 16, 2021 we were contacted and told for $2250 more we could exit our timeshares in 90 days. We told him we weren't putting out any more money & that $4300 was all that was required. We were quite upset to learn that now it would also take 18 months to 2 years to exit if we did not accept the settlement. And during this time, if we did not pay the maintenance fees with the timeshare, there were no guarantees that our credit wouldn't bevaffected, but if it was, Tradebloc would "fix it" over a year or two. We were appalled by this did not want our credit trashed by this transaction with ************************* this point we were no longer interested in exiting our timeshares. We would rather pay our maintenance fees due by the end of January then have a deal with Tradebloc. We were requesting a $4300 refund. We told there would not be any problem getting a refund and forwarded us to VP of sales for the proper paperwork, which we filled out and ******* should be noted that we were told that Tradebloc has a good rating with the Better Business Bureau.The company has not contacted us or given us a refund. *************** **** ************

  Business Response

  Date: 12/20/2024

  I want to sincerely apologize for any inconvenience or frustration this situation may have caused. Please know that we are actively working on resolving this issue and are committed to finding an amicable solution as quickly as possible. We are dedicated to ensuring that everything is addressed to your satisfaction, and we appreciate your patience and understanding during this time.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tradebloc made a presentation claiming they could help us get out of our timeshare. 6 months later after no action tradebloc came back requesting more money to close the account. When we told them no, they said they would still work on the case but they have stopped all communication and no actions has been taken

  Business Response

  Date: 12/12/2024

  I want to sincerely apologize for any frustration. Our Case Manager previously reached out to you with a set of options for which you had the choice to either Accept or Decline. I understand that you chose to decline those options. However, I want to reassure you we are fully committed to supporting you and have continued working diligently on your case on your behalf. However, I must address a concern that is affecting our ability to proceed. As of today, we have not yet received the necessary completed paperwork from you, and we have not been able to get a response to our previous requests for this information. In order for us to move forward and work effectively on your behalf, we do need your cooperation in providing the required documentation. We are here to assist you, but we cannot proceed without your active participation in completing these essential steps. To ensure that we provide the highest level of support and stay fully accountable, we maintain detailed records of all phone interactions with our clients. Upon reviewing our records, it appears that we have reached out 14 times and have left emails on multiple occasions to this matter, but unfortunately, we have not yet received a response from you.  ****************************** will again be reaching out. Thank you for your attention to this matter, and we look forward to receiving the information soon so we can continue working together on your case.
  
  

  Customer Answer

  Date: 12/15/2024

  I am rejecting this response because:   We have not received any response. All the company does is request more money to dissolve our contract. The initial agreement was $3k to get us out of our time share contract but then the company then tells us we have to send them more money.

  Business Response

  Date: 12/18/2024

  Thank you for sharing your concerns with us. I apologize for any confusion or frustration. We understand how important this is and we want to clarify the situation. The request for payment is a negotiated price specifically designed to expedite your process with the timeshare. As part of our commitment to transparency, we are obligated to inform you of this fee, and from there, you have the option to either Accept or Decline it. We are fully committed to helping you resolve this issue and getting you out of your timeshare contract. We look forward to receiving the information needed as discussed in our last response.  We have made over 14 attempts to contact you through both phone calls and emails, but unfortunately, we have not received a response. Please be assured that we have done everything on our part to reach you and keep you informed. If there is another preferred method of communication or if theres anything preventing you from responding, please let us know. We are eager to assist you and resolve this matter as promptly as possible.
  
  

  Customer Answer

  Date: 12/26/2024

  I am rejecting this response because:   I went back and only after we filed a complaint was an email sent. First email was sent on 12/10. They continue to try and ask for money.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July ******* we entered into a contract with tradebloc to be released from our Timeshare. Little did we know that we were actually dealing with a company called My Owner Updates. We entered the contract under false pretense. We were promised a 0% interest card that we could transfer our credit card amount over by the following Monday. Monday was the last day that we could exit the contract but when trying to contact the person we were dealing with he said we would be getting the new credit card shortly. Never received such card so we were paying an interest rate of over 29%. We contacted Tradebloc and were told that the person we were dealing with was let go! We were then given another person to handle our account and was told that we would receive a refund. Never received the refund and found out that this person was also let go! We then were dealing with ******* ****** from My Owner Updates who also promised us our refund. Tradebloc did send us $1400 which was there share paid to them but never received the remaining amount. Tradebloc tried to help us out but they were told basically too bad for us. We also were told to stop making our payment to our timeshare who keeps billing us. Now we are in more debt. My Owner Updates used lies to convince us to enter a contract.

  Business Response

  Date: 12/05/2024

   In reference to your recent inquiry, we would like to inform you that our response remains the same as in our previous correspondence. Please feel free to let us know if you need further clarification.

   I want to sincerely apologize for any confusion or frustration this situation has caused you. I want to address some important points to clarify clarification your concerns. We understand how distressing it must be to feel that youve been misled, and I want to assure you that we are committed to resolving this matter as best as we can.  I would like to clarify that the issues you are experiencing regarding credit card activity and financial distress are not related to Tradebloc. As previously discussed by the President of Tradebloc during your past conversations, Tradebloc has had no involvement in the opening of any credit cards or financial accounts on your behalf. These actions were carried out by a separate entity, My Owner Advocates / 7107.  We understand that this has been a confusing situation, and we sincerely regret any misunderstandings that may have arisen. To provide clarity, Tradebloc has refunded the portion of funds we received to work on your case as of February 8, 2024. We have always aimed to be transparent and fair in our dealings, and we hope this refund has helped alleviate some of the financial strain caused by this situation.
  That said, we recommend reaching out directly to My Owner Advocates / 7107 to resolve any issues related to the credit card situation. They are the entity responsible for these actions, and they would be the best point of contact to address your concerns regarding this. Once again, I apologize for any frustration this situation has caused and hope this  provides the clarity you need. Thank you for your understanding.

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were trying to exit our timeshare through Tradebloc. We were charged $25,000 to our credit card with the promise to receive an interest free credit card to use for this amount. Never received the card and now we have a bill with a 29.9% monthly charge which we cannot afford. We contacted Tradebloc and we were promised a full refund by 3 different people. We were told not to make payments to **** and now we now owe them $13,000 and were not out of our timeshare as promised. We have been lied to and deceived and are in financial distress.

  Business Response

  Date: 11/27/2024

  I want to sincerely apologize for any confusion or frustration this situation has caused you. I want to address some important points to clarify your concerns.  I would like to clarify that the issues you are experiencing regarding credit card activity and financial distress are not related to Tradebloc. As previously discussed by the President of Tradebloc during your past conversations, Tradebloc has had no involvement in the opening of any credit cards or financial accounts on your behalf. These actions were carried out by a separate entity, My Owner Advocates / 7107.  We understand that this has been a confusing situation, and we sincerely regret any misunderstandings that may have arisen. To provide clarity, Tradebloc has refunded the portion of funds we received to work on your case as of February 8, 2024. We have always aimed to be transparent and fair in our dealings, and we hope this refund has helped alleviate some of the financial strain caused by this situation. That said, we recommend reaching out directly to My Owner Advocates / 7107 to resolve any issues related to the credit card situation. They are the entity responsible for these actions, and they would be the best point of contact to address your concerns regarding this. Once again, we apologize for any frustration this situation has caused and hope this provides the clarity you need. Thank you for your understanding.