Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with Tradebloc in May 2023 for timeshare exit. They had ******************************************************** most of the total timeshare price that we had paid. Said they would do this for the upfront price of $4795. Since that time they have repeatedly called us asking for significantly more money with no results to show for our $4795. This is a huge scam as documented by many others on the BBB website. We have repeatedly asked for our money back and have gotten no response. Showed us a letter that they had supposedly sent to *** our timeshare company, that did not state what we wanted, had no address on it, had my forged signature and no signature from anyone at Tradeblock. Appears to be a fake.

  Customer Answer

  Date: 11/19/2024

  I am receiving emails from the president of ********** demanding answers to irrelevant questions.  Although I have responded directly asking for my money back, I would prefer to end discussions with the company and work this through the BBB.

  Customer Answer

  Date: 11/19/2024

  I wish to withdraw this complaint and request that it does not get published on any site that may be accessible to the general public.  I do not want to get involved in a lengthy dispute over this item.  At my age, and medical condition, I can not tolerate any more stress.  Thank you for your consideration.

   

  ***** *******

  Business Response

  Date: 11/20/2024

  I wanted to take a moment to clarify a few points regarding the options we present to our clients. First and foremost, please be assured that any options we provide are entirely voluntary. You are not required or pressured to accept them, and you are free to decline any of the suggestions we offer. Should you choose to decline all options, we will continue to work diligently and with the same commitment on your behalf, with the goal of achieving the best possible outcome for your case. Regarding the letter you referred to, I want to confirm that when you signed the ************* of Attorney, you authorized us to act on your behalf. The document you mentioned does indeed include the name and address of the timeshare, and we have confirmed that no forgery occurred. Everything was processed in accordance with the information provided. Additionally, we have made several attempts to reach you in the past. To date, we have left five voicemail messages and sent two emails in an effort to connect with you and keep you updated on your case. However, we have not yet received a response from your end. We want to ensure that we are aligned and moving forward in the best way possible for you. If you have any questions or concerns, please dont hesitate to reach out, and we will be happy to assist you.

  Customer Answer

  Date: 11/20/2024

  I have reviewed the business response and accept this resolution.   The Owner contacted me personally by email and explained what happened.  I appreciate her personal response.

  Business Response

  Date: 12/30/2024

  I wanted to confirm that your refund has already been processed and a refund check was sent to you via certified mail on November 26th. As such, we believe there is no merit to your recent complaint. Thank you and Best Regards.

  Customer Answer

  Date: 12/30/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 6th, 2022 we entered into an agreement with Tradeblock to dissolve our Timeshare for a fee of $2,995. This agreement included a 100% money back guarantee if they were not successful in doing so within 18 months. After a period of no communication, on March 21, 2024 Tradeblock finally responded with a status update. They requested an additional $2,000 in order to close the timeshare. I refused and requested that they issue a refund of the original purchase price per their moneyback guarantee, since it had now been nearly 24 months. Since requesting the refund, Tradeblock has not responded to any communication (phone, email, voicemail, etc.) to get the refund issued as of November 5, 2024.

  Business Response

  Date: 11/13/2024

  I want to start by sincerely apologizing for any frustration or inconvenience you have experienced. We truly value your business, and its concerning to hear about the issues you've encountered. After reviewing our communication logs, I want to clarify that we maintain a detailed record of all incoming calls and messages. However, we are unable to find any record of calls made to Tradebloc from your number. This is the first time were hearing about a refund request. Rest assure that our team is already reviewing the situation. Our goal is to resolve this as quickly as possible, and we will reach out to you directly to discuss the next steps and address your concerns fully. Thank you for bringing this to our attention. We look forward to speaking with you soon and working to resolve this issue.
  
  

• Initial Complaint

  Date:10/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained Tradebloc to help me get out of my timeshare. It has been a year and now my timeshare has been foreclosed on and tradebloc did not honor up to their agreement of getting me out of my timeshare and my credit not being affected. Now I have been paying them for a year and they have done nothing but every time I contact them, they say I need to pay for additional things to help keep my credit in good standing. ************************* is the bank who loaned me the money so i have stopped payment to United Consumer in which I feel like Tradebloc to pay them the remaining balance and provide me with a refund of what I already paid. Original loan amount $11,370. I have paid $5,370 and the remaining balance is $6,000. They have done ABSOLUTELY NOTHING for me and now not only is United Consumer affecting my credit I have a foreclosure on there as well from the timeshare

  Business Response

  Date: 10/29/2024

  I wanted to update you regarding your account. Our credit department has been actively working on your case, and I wanted to bring to your attention that disputes were submitted in January and April.
  Since then, we have made several attempts to reach you to obtain your reports, but unfortunately, we havent been able to connect. We would like to file another dispute on your behalf, but we need those reports to proceed. I want to emphasize the importance of your cooperation in resolving the issue with your account. Our previous emails clearly state that we require your assistance, and unfortunately, we have not received any support from you since July.
  We have upheld our end of the contract and have made significant efforts to address the situation. The receipt of the foreclosure notice indicates that the process is moving forward and that the timeshare is now responding to our actions. 
  Please let us know a convenient time for you to discuss this further or if you could send the necessary documents at your earliest convenience.
  Thank you for your attention to this matter. We look forward to resolving it together.  We will be reaching out to you. We appreciate your patience and look forward to speaking with you.

  Customer Answer

  Date: 10/31/2024

  I am rejecting this response because:  I have reached out to you several times my last email being on August 22, 2024 and I haven't heard anything back since.  I have emailed you my credit report on several occasions in which I had to pay to get, and I can't keep paying for credit reports every quarter and nothing is being done.  I don't understand how my Westgate account is in foreclosure and that is how it's stated currently on my credit report. In March of 2024 I paid an additional $1000.00 for a recital to help protect my credit, but my credit has not been protected.  You claim you have been reaching out to me but I have no voice mails or emails since my last email in August, ****************************************************************************** which I never received.  This entire process was financed with ************************* services and now I have stopped payment on that since nothing has been done to resolve my Westgage account, and now I have this negative credit on my credit report.  If you are to resolve this issue, either you have Westgate foreclosure removed from my credit and fix my credit because of it and I will reinstate the Consumer payments otherwise I request you settle things with ************************* Services as services paid and have that past due payments removed from my credit

  Business Response

  Date: 11/04/2024

  
  I wanted to reach out personally to apologize for the credit issues you are currently experiencing. We understand how important this matter is to you, and we sincerely regret any inconvenience this may have caused. We attempted to contact you on November 1, 2024, but unfortunately, we had to leave a voicemail. We keep detailed records of our communications, and Id like to note that we have made several attempts to reach out to you since your email in August.  I want to reassure you that we are fully committed to honoring the recital you signed and will work diligently to remove the derogatory **** from your credit report. At your earliest convenience, please give us a call back. We are here to assist you and work together to resolve this issue and remove it from your credit report.

  Customer Answer

  Date: 11/06/2024

  I am rejecting this response because:   This will not be resolved until ******** is off my credit report as well as United consumer financial is fixed on my credit as well, yes I received the voice mail and could not answer my phone because I was at work.  Please note I am not allowed to have my cell phone in the **** I work in.  I will return your call today Nov 6th, 2024 when I get off work 

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lied to us. The took $7,000 under false pretenses. They will not return my calls and am unable to reach them at a different number

  Business Response

  Date: 10/30/2024

   I wanted to inform you that your Case Manager reached out recently and on September 17th, 2024, we were instructed not to have a Case Manager reach out to you moving forward. As per the instructions from that phone call, we will have our *************** team reach out instead. Please know that we are following the guidance provided and will respect your preferences in communication. Thank you and we look forward to resolving this matter.
  
  

  Customer Answer

  Date: 12/02/2024

      They did not make a good faith agreement. I went to answer your last email, but the number had expired. These people never said they were a collection agency. They told us "you will never have to pay the maintenance fees again" We would NEVER have given them money if we had known the truth. The truth is they were going to do nothing until our fees were past due. We were told that they would get us out of our timeshare obligations. If we were not told they would be doing NOTHING until the following January, when our fees were due, we would never have given them money. Why would we if they were not going to anything for a year? We did not understand the process until months later when their handler explained that they couldn't do anything until we were late with payment! I immediately reacted and tried to get an explanation from someone else in the company. I didn't get a response from them till I contacted you. Their president called me, and gave me the party line explanation. The process was NOT explained at the time we gave them money. They took our money under false pretenses. I have asked Ms ******** she is the one who contacted me, for a copy of what we signed. She sent me a PDF, which I could not open. I asked her for a hard copy, which I have not received.  My attempts to speak to the salesperson have failed. We need help.

  Business Response

  Date: 12/10/2024

  I want to sincerely apologize for any frustration or inconvenience youve experienced. Id like to take a moment to clarify the situation for you.
  When you signed our paperwork, it outlined the process we follow and the services we provide. I understand that there may be some confusion, so I want to assure you that Tradebloc is not a ****************** Our role is to assist clients in navigating timeshare exits, and weve been following the procedures outlined in the documents you signed when you first engaged with us. We have been diligently working on your behalf according to the terms you agreed to, and our goal has always been to provide a smooth and effective resolution for you. I want to confirm that we mailed your paperwork on November 28th as scheduled. However, I understand that it has not been received yet, and I apologize for any inconvenience this may have caused. It is not uncommon for mail to take up to 10 business days to arrive, but since it has been a bit longer, we will go ahead and send it out to you again to ensure you have everything you need. Well prioritize this, and I will make sure to follow up with you once its on its way. We will have our ************************** reach out again to address your concerns.
  
  

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2023 we entered into a contract with Tradebloc to exit our timeshare. We were told that if it was not settled in 18 months we would get our money back. We have done everything they have asked of us. About 6 months ago we paid them more money for something called a recital. I have had lots of communication from them. On Sept 11th I wrote them asking for my money back since the 18 month period would be in like a week. I have had no response since then. Today tried calling their 800 number which is not working. I want my money back so I can pursue another way to get out of this timeshare.

  Business Response

  Date: 10/08/2024

  I wanted to take a moment to address your recent concerns. I can assure you that our numbers are working correctly, and all relevant information is listed on our website for your convenience. With regards to your refund request we just received on Oct 1, we are currently in the process of reviewing your request and appreciate your understanding as we process this.  Thanks you for your patience as we ensure everything is handled properly. I would like to reassure you that we have been and will continue to keep in contact with you regarding your refund request.
  If you have any specific questions or need further clarification, please don’t hesitate to reach out. 

  Customer Answer

  Date: 10/08/2024

  I did speak to them and they sent me a request for a refund. It is in the process of being approved or denied 

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently went to a meeting at a hotel in **************** . We were grossly misinformed at this meeting and persuaded to pay ******** UPFRONT to get out of our timeshare agreement . Since paying , we have received only paperwork requesting our SSN and how they would manage our credit . Nothing about how they will get the timeshare off of us. I have called the company many times and never get anyone to talk to . Rarely do they call you back . We asked for a refund but was told that that would not happen . We are in our upper 70's on a fixed income and feel we have been misled and now out of what is a lot of money to us . Beware people this is a scam at its best . Very misleading !!

  Business Response

  Date: 09/26/2024

   I sincerely apologize for your frustration you feel.  It was never anyones intention to make you feel grossly misinformed or pressured into signing a contract.  I wanted to clarify the process regarding your case, as I understand it can be a bit complex.  Our Credit and *************** Agreement that was signed by you specifies our process. On September 6, 2024, you signed an 18-month guarantee, which indicated your commitment to allow us that timeframe to address your contractual obligations related to your timeshare. You also had a three-business-day window to cancel as was stated in the contract you signed.  There are specific steps we need to follow to effectively navigate your situation and achieve the best outcome. This is where our expertise comes into playwere here to guide you through every phase.  We have also made several attempts to connect with you regarding your case and pertinent paperwork that was needed for your case. Unfortunately, without your cooperation, we are unable to make further progress. As for our phone system, it tracks all incoming and outbound calls, and client services has checked the logs for the number you provided. It looks like you were calling the company in which the presentation you had first attended. I trust we have addressed all of your concerns.  I want to thank you for your understanding. Please rest assured that our team will continue to diligently work on your case, ensuring that we provide the best possible support and our ************************** will be reaching out to you soon to go over our processes again. We believe this will help clarify any questions you may have and ensure you feel fully informed.

• Initial Complaint

  Date:09/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I signed contract with Tradebloc **** , for the transfer of three our timeshares ( MO226985, 511-032794, 501-039695) within the next 18 months with guarantee of 100% RETURN OF OUR MONEY we paid for the process, on the 1st day of February 2023, in *******, **. As none of the obligations on part of Tradebloc Inc were not delivered by the end of this contract, we made an attempt to return money we paid . The phones, listed on the website or on documents of the company are out of order or not giving the option to connect with the person or leave the message , e- mail is not deliverable...

  Business Response

  Date: 09/18/2024

  Im sorry to hear that you feel we at Tradebloc have not fulfilled our obligations.
  Back in February 2023, our *************** team discussed the completion of the sign-up, legal and credit documentation paper work with you. We have detailed records of our 6 phone calls and  15 emails  and it appears we never received a response back.
   These documents have not yet been submitted on your part and completing these documentation is crucial for us to proceed with your case. Without these forms, we are unable to setup or begin the next steps of your case. I understand your frustration regarding the progress  and I want to clarify that our ability to move forward has been dependent on receiving the necessary cooperation and documentation from your end.
   I am sorry to hear that youve encountered difficulties with our contact methods. I assure you that our phone lines and email addresses are currently operational and actively monitored.
  Its possible that there may have been a temporary issue or a misdial, but we are committed to ensuring that all communication channels are working smoothly. We will reach out to you to address your concerns and give you the correct information. 

  Customer Answer

  Date: 09/18/2024

  I am rejecting this response because:  Tradebloc and we had entered into agreement on Feb1 2023 to terminate our obligation of ownership  of 3 weeks in 3 resorts within the next 18 months   We received one  e -mail from Tradebloc "Owners acknowledgment"  requesting additional payment of $6,500 to initial agreement of $7,850,  for closing cost of our week in ****************** . We paid along with  singing and sending our deed for this week . We had not received any other documentation to confirm the transfer  thought the resort informed us that our name is now not associated with the week we owned.  In regard of problem with  miscommunication/misdialing  -we have documentation that the e mail of Tradebloc is not deliverable. In regard of  phone calls - we will make a record of automatic messages they have  .. to present it to court as the evidence for the case . 

  Business Response

  Date: 09/22/2024

  I want to remind  you that we have successfully completed your case, and you have received the signed warranty deed confirming the transfer.
  As part of our commitment to your satisfaction, we have processed a refund of $3,000 for the transfer. I wanted to clarify that our email address and phone number have always been listed on our website. We receive daily inquiries from clients, so our communication channels are functioning properly. I wanted to reassure you that if our ************************* is unable to answer your call immediately, they will always follow up with you as soon as possible. As we mentioned in our previous response, we keep detailed logs of all our phone calls and always make it a priority to reach back out to our clients. Your concerns are important to us, and we are committed to ensuring you receive the assistance you need. Thank you and best regards.

  Customer Answer

  Date: 09/23/2024

  I am rejecting this response because:  I  see that they are not  commited to fulfil ther obligatiosn, they responding with misleadign information- to reveal that I can see no other way  but to  start a  litigation against this  company.      

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like others, this company promised to get me out of my timeshare with no foreclosure and protect my credit. They did nothing except take my money and give me excuses. When I asked for my money back, communication stopped, and it is hard to get someone on the phone. Westgate put me in foreclosure, and it is reported on my credit. Twice, I requested my $3200 back due to lack of service. People are still being scammed and it is not right.

  Business Response

  Date: 09/04/2024

  I am truly sorry to hear that you feel we have not met your expectations and that you might perceive our company in a negative light.  It is never our intention to make our clients feel that way, and I understand how disappointing this must be. Let me remind you as of December 29, 2023, the Trustee Sale successfully transferred ownership of your timeshare to a new party. This change in ownership is the reason your refund request was unfortunately denied. We will continue to honor our agreement you have signed which includes our Lifetime Credit Protection Guarantee and our for-life assistance towards the negative impacting Timeshare can accrue toward you. To achieve the best results, its important for us to have your trust and support as we continue to execute our responsibilities. To ensure that all of your questions and concerns are thoroughly addressed, we will have a  *************** Representative reach out to you shortly. Our goal is to provide you with the assistance you need and ensure that you have the answers youre looking for.

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading and ********************************** My experience with Tradebloc has been incredibly frustrating and disappointing. My wife and I signed up for their ********************************* in December 2022, with the understanding that they would actively negotiate on our behalf to help us exit our timeshare with Holiday Inn Vacation Clubs. We were assured that if no satisfactory settlement was reached within 18 months, we would receive a full refund.However, after 1.5 years of working with Tradebloc, it has become clear that their service is not what they initially presented. Rather than actively negotiating with the ********* company, it appears that Tradebloc's primary function is to address negative marks on your credit report. This approach might be effective if you have outstanding payments or negative credit reports tied to your timeshare, but in our casewhere the timeshare was paid in fullit proved completely useless.Tradebloc failed to provide any documentation or evidence that they engaged in any meaningful negotiations with our timeshare company. Despite our repeated expressions of dissatisfaction, starting just eight months into the process, we were told to wait until the 18-month mark to request a refund. Now that weve reached that point, our refund request has been flatly denied.Their service is misleading, especially for those whose timeshares are paid off, as there seems to be no real effort to negotiate an exit unless there are negative reports to credit agencies. This is not what was promised to us, and I feel that we have wasted time, money, and energy with no results to show for it.I strongly caution anyone considering Tradeblocs services to think twice and ensure they fully understand what is actually being offered. If your timeshare is paid off, as ours was, you may find yourself in the same frustrating situation we are instill stuck with your timeshare and no closer to a resolution.

  Business Response

  Date: 09/04/2024

  
  I want to extend my apologies that you feel misled and that you feel we have not been effective in handling your case.
  Let me address your concerns and provide some clarity regarding the process we have in place and how it affects our ability to negotiate effectively with the timeshare.
  Our recommended process is designed to ensure the best possible outcome by creating a strong position for negotiation. When payments to the timeshare are continued, it can undermine our ability to negotiate on your behalf, as it may signal ongoing commitment rather than a need for resolution. As part of our professional advice, we recommended discontinuing these payments as outlined in Section 2.5a of the Engagement Agreement you signed.  This section specifies that you would cease paying fees to the timeshare. However, these fees were continued despite our guidance. Unfortunately, without the necessary assistance and adherence to the process we outlined, we were unable to meet the requirements needed for a successful refund request.
  We have exhausted all measures within our control to work diligently on your case. Our team has been dedicated to addressing every aspect of the situation and pursuing all available avenues to achieve a positive outcome. To ensure the most effective resolution, we recommend following our professional advice we provide. We are here to support you and are ready to continue working on your case. Should you need anything further assistance and this is an option youd like to explore, please dont hesitate to reach out and let us know. 

  Customer Answer

  Date: 09/04/2024

  
  I am writing to formally disagree with the response provided regarding our refund request. I would like to clarify several key points that were either misunderstood or inaccurately represented in your previous communications.
  
  1. Halting of Payments: We did, in fact, halt all payments to ************************* (HIVC) as instructed. At no time did we continue making payments for the timeshare, nor did we utilize the timeshare, in strict accordance with the contract. This claim in your response that we continued payments is incorrect.
  
  2. Settlement Offer and Lack of Documentation: On July 25, 2023, I was contacted by a Tradebloc case manager and presented with two settlement options. The first option was a staggering $15,482.1810 times the amount that HIVC had offered us prior to obtaining Tradebloc's services. Moreover, this settlement was presented in a Tradebloc email with no official documentation from **** verifying that they had agreed to the terms. The second option was to pay an additional $2,695 for extended credit restoration services after the 18-month contract had ended. Neither of these options was acceptable to us.
  
  3. Pressure and Misinformation: I expressed my frustration to the case manager regarding why the cost to exit the timeshare had dramatically increased compared to the direct quote we had received from HIVC. The case manager informed me that **** is notoriously difficult to negotiate with and that, even if I worked with them directly, I would still be held liable for lost maintenance fees. This is inconsistent with the information presented at the seminar I attended, where it was stated that through negotiation, we would receive financial compensation from ****. We felt pressured to choose Option 2, with a limited timeframe of ***** hours to decide. This pressure and the lack of clarity in the settlement options further diminished our confidence in Tradeblocs ability to guide us effectively through this process.
  
  4. No Engagement with HIVC: In light of our dissatisfaction, I conducted my own investigation and contacted **** directly. To my surprise, I learned that there had been no documented engagement between Tradebloc and HIVC on our behalf. Additionally, there was no record of the transfer and settlement offer that Tradebloc had presented to us. I was able to successfully negotiate an exit with **** directly for the originally quoted $1,500, and I was assured that I would not be held liable for any lost maintenance fees.
  
  5. ********************* Discussion: After receiving the July 25 offer, we promptly contacted the Tradebloc resolution department to express our dissatisfaction and request a refund. During that conversation, we were informed that we could not request a refund until 18 months from the contract signing. This further delayed any chance of resolving the issue in a timely manner.
  
  6. Completion of Timeshare Exit: The $1,500 paid to **** was the first and final payment for us to receive the official notice of cancellation, which was the service we had expected to receive from Tradebloc. We honored Tradebloc's contract up until the point that our timeshare with HIVC was formally canceled.
  
  7. Request for Refund: As per our original agreement, Tradeblocs contract included a refund provision if the client was not satisfied with the services provided. Given that the outcome we sought was achieved independently, without any involvement from Tradebloc, and due to the reasons outlined above, we are not satisfied with the service and respectfully request the promised refund.
  
  We appreciate your consideration of these points and expect a timely response regarding the refund of our service fees. Should you need any additional documentation or clarification, I am happy to provide further details.
  
  Best regards,  
  ***** and ****** *********
  

  Business Response

  Date: 09/13/2024

  
  I would like to clarify several key points that may have been misunderstood. Providing clear information is important to us, and I want to ensure that everything is fully understood.
  Thank you for clarifying the situation regarding the halting of your payments to ************************** We appreciate your adherence to the contract guidelines. Let me touch base regarding the three different offers that were presented to you. Our goal was to provide you with a range of options to consider. Option #3 provided to you was to decline the available offers and allow TradeBloc to continue working on your behalf.  You had selected the second option from the choices we provided. These options were presented to ensure you had a comprehensive view of the possibilities and to support you in making the decision that best fits your needs. At no point did we pressure you into making a decision. Our aim was simply to present you with a range of options so you could choose what best fit your needs.
  Let me clarify the presentation you attended was conducted by an authorized agent of TradeBloc, rather than by TradeBloc directly . Our authorized agents are trained to represent us and our services and provide you with valuable information, but its important to note that they operate independently from TradeBloc itself. This is the reason for signing our paperwork when you enter into our services.
  Since you signed up with us in December 2022, we have been actively negotiating with your timeshare on your behalf. Our efforts have been focused on achieving the best possible outcomes for you. With regards 
  involving our ********************** these are our standard procedures with which are detailed in the paperwork you signed when you began working with us. This process is designed to ensure that all issues are handled efficiently and effectively.
  With regards to the cancellation of your timeshare. This outcome was directly related to Tradebloc's efforts in ensuring that the necessary documents were sent to you from your timeshare. Without our intervention and persistent work, the timeshare would not have responded, and the cancellation would not have been processed.
  We have adhered precisely to the procedures outlined in the paperwork you signed, and as a result, you are no longer associated with your timeshare. Given that the process has been completed as agreed upon, there are no grounds for a refund.
  
  
  Thank you and we look forward to resolving any confusion.
  
  

• Initial Complaint

  Date:08/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company because they said they can get me out of my timeshare. I was charged $7800 for their services. They begin negotiating with the timeshare company and wanted more money from me. I refused and asked to speak to the person overseeing the company. After a long conversation back and forth, she finally disclosed they are actually a credit repair company, not a company that traditionally gets people out of timeshares. I asked for a refund as their services were misleading. She refused. I then became agitated, and the president of the company then said they refuse to communicate with me. I then said you cannot represent me effectively if you refuse to communicate with me. I then said there is no way I can receive quality of service if you refuse to communicate effectively. She agreed and said she would process my refund. This was back in June. As of now, I have yet received my refund.

  Business Response

  Date: 08/29/2024

  I am writing to express my sincere apologies for any confusion you may have experienced regarding our company and the services we offer. I would like to personally clarify that we tried to ensure that you had a complete understanding of our services and how we could have meet your needs. We understand that despite several conversations we had with you there may still be some misunderstanding about what we do and how we can assist you. This is not the experience we aim to provide, and I deeply regret any frustration this has caused. After careful consideration, we have decided that it would be in the best interest of both parties to part ways under the current circumstances. Effective communication is essential for a successful partnership, and we believe that we have reached a point where our respective expectations and needs are no longer aligned. Your refund is currently being processed. We appreciate your patience during this time and are working to ensure that the process is completed as swiftly as possible.

  Customer Answer

  Date: 08/29/2024

  I have been waiting since June 2024 for a refund. The business says they are processing my refund, but it has almost been 90 days with no solution.

  Customer Answer

  Date: 08/29/2024

  I am rejecting this response because I have literally been waiting 90 days for a refund. I spoke with ******* at the beginning of June. I have also attached the emails, so you can see the record of the conversation. The business decided to not to represent me as a client, but wants to keep my money. 

  Business Response

  Date: 09/03/2024

  We apologies for the delay and for the less-than-optimal communication throughout this process and I deeply regret that we fell short in these areas. Please rest assured that the refund is being processed and will be issued as a cashier's check. We are handling this matter with priority to ensure that it is resolved promptly.

  Customer Answer

  Date: 09/03/2024

  I am rejecting this response because this business has indicated they are refunding with a cashiers check before. Please see the emails I have submitted in the past. After 45 days passed, they then said they were crediting my credit card. Now, they have said its a cashiers check again that I have to wait to be mailed out. It appears this business just wants to keep my money and not refund me. I demand the company provide proof that my refund check is processed and in the mail. In the meantime, I am accruing interest charges on this initial transaction. Thanks!