Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 20+ months of efforts to communicate with Tradebloc via their 800 number as well as thru their customer service email ********************************* requesting insight, updates, details on actions taken on our behalf on promised efforts to get us out of our timeshare, and separately manage credit reporting issues associated with the lengthy timeshare exit process, we received exactly zero in proof of actions taken on either front. With additional pressures leveraged via email and voicemail to Tradebloc ***************** we received an email form a *****************************, President, Tradebloc, **** as follows:***************************** <*****************************************>Jun 18, 2024, 1:10PM Dearest ******,As per our conversation that I had to end today because I will not continue with the immature attitude on your behalf, we will be issuing a full refund. The reason for the refund was solely on our part as we will no longer allow you to speak to us in such a manner that is very demeaning to many employees to the point of making a young girl cry. I have submitted a refund in the amount of:$4950 paid on 11/29/22 - ************************ Agreement $5890 paid on 4/27/23 - Recital Please allow us thirty (30) days to process. Best wishes,***************************** President | Tradebloc, ****office: ************ email: ***************************************** ******************************** www.Tradebloc.com As of 8/15/24 and multiple direct communications to ***************************** requesting the refund outlined in her 6/18/24 email be issued without any further delay, we have received NO refund and offered only continued excuses about their internal process.

  Business Response

  Date: 08/19/2024

  I wanted to take a moment to update you on the status of your refund. Please be assured that your refund is currently in process, and we are working diligently to ensure that everything is handled promptly and accurately.
  We truly appreciate your patience and understanding as we complete this process. Rest assured, we are doing everything we can to expedite the resolution. We will notify you as soon as your refund has been finalized and processed.

  Customer Answer

  Date: 08/21/2024

  I am rejecting this response because I have already been informed by ***************************** with the title of President, Tradebloc, on multiple occasions beginning in April 2024, in written format, that issues related to my case, and eventually my refund, was being processed and that I could anticipate receiving it within 30 days of said communication.  As of August 21, 2024 I have NOT received said refund.  What I have received are excuses on top of excuses - all thanking me for my patience and understanding.  I am not patient nor understanding about misrepresentations of truth and fact from a supposed business of Tradebloc's stature, as well as written communications from a company representative with the title of "President".  It's simply a profound lack of ethics and professionalism.

  Most recent communication from "President" ***************************** arrived on 8/19/24 indicating yet again, that a refund check would be sent to me on Friday 8/23/24.  Not one word she has said to me regarding a refund has been true or factual or actually taken place, therefore I lack any sense of belief in this statement offered by the business.  They simply have demonstrated absolutely ZERO credible actions or outcomes thus far.

  Business Response

  Date: 08/23/2024

  We truly apologize for any frustration or inconvenience you may have experienced. I understand that the situation may have tested your patience.  We appreciate your feedback and want you to know that we are actively working to address this matter. Let me address the concern you might have about our creditability and reiterate to you our commitment to providing the highest level of professionalism and ethical service. We pride ourselves on being a company that values integrity and professionalism in all our interactions. Throughout our engagement with you, we have made every effort to demonstrate patience and understanding, ensuring that your needs and concerns are addressed with the utmost care and respect. In which recent exchanges with you have been somewhat challenging in reciprocating the same level of respect and professionalism that we aim to uphold. We kindly initiated you the refund as a gesture of goodwill by Tradebloc.
  Thank you once again for your understanding and patience throughout this process of your refund. Your refund will be coming shortly!

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Info Legal <**************************************************************>Apr 29, 2024, 2:01PM to me Dear **** and ******,My name is ******* *******, Im a Legal Support Representative for Tradebloc. I called earlier to inform you that our Legal Team has already made contact with your developer. They know we represent you in this matter and we are currently negotiating a favorable outcome. Also, our ***************** has implemented our Block and ************** to protect your credit so please ensure that your credit paperwork has been fully submitted. And finally, if you receive any correspondence regarding your timeshare, please send it over to ******************************** If you have any questions pertaining to your case you can reach out to our *************** at **********************. Thank you, have a good day!******* ******* Tradebloc Legal Support Representative Phone: ************************ Email: ******************************* Fax: *************** **** **** <*******************************************>Jul 31, 2024, 11:24AM (9 days ago)Good ******************** I am writing to give Tradebloc formal notice that ****** and I extremely dis-satisfied with the service and so-called help Tradebloc provided to dis-engage us from our time-share purchases at Bluegreen. We want you to refund our payment of $7999.00 to tradebloc for the following reasons:1. Failure to produce a reasonable solution to exit timeshare (promised )2. Failure to involve us in the promised class-action suit against Bluegreen. (promised )3. Failure to provide proof that tradebloc actually conversed with Bluegreen 4. Tradebloc appears to have "only" used a standard "Boilerplate" version to exit, not a customised plan (promised )5. Tradebloc's fee for the service promised does not come close to the actual time spent on our behalf Please forward this to whatever division this has to go to in your firm. I have begun a dispute with the ******************* ***************** as well.Thank you ...**** ****

  Business Response

  Date: 08/14/2024

  I want to express my sincere apologies for the dissatisfaction you feel with our service.  We take great pride in our work and deeply regret that we have not met your expectations. We understand that you are eager to see results. However,  you signed a contract with us on 3/8/2024, giving us 18 months to work on your case. To ensure we achieve the best possible outcome, its essential for us to have adequate time. If you would like, we can provide you with a copy of the document that was sent to the developer. I wanted to inform you that on 6/18 /2024  a Case manager reached out to discuss additional options that were  available to you. This step is part of our commitment to ensuring that you are fully informed and have all possible avenues explored.
  If you have any questions or would like to discuss the next steps, a client representative will be reaching out to you. Thank you again for your patience.

  Customer Answer

  Date: 08/15/2024

   

  This is what we received on June 26, 2024 . At the end clearly states "if we dont acdcept this offer our file will be closed"

  It dose not sound like tradebloc was going to do any more work on this ...so we dont feel we have to finish out the last of the 18 months for our refund. Their response is unacceptable.

   

   

  From: ***** Harrison <***************************************************************>
  Date: Wed, Jun 26, 2024 at 1:19?PM
  Subject: URGENT UPDATE-Cancellation of Bluegreen (Hill File)
  To: <*******************************************>
  
  
  **** and *****,
  
   Our Legal Team has been going back and forth with your timeshare to close out all financial obligations while protecting your credit from any harm. Right now you have one approved option that needs to be accepted or declined. We highly recommend and urge you to take this offer while available which will close out all contractual obligations you signed up for and shield and protect your credit for life. Once this is declined or not available, we will not be able to provide this option again. 
  
  
  Approved OFFER- Default Transfer-Take Back fee- The approved option is called a default transfer back to Bluegreen. By accepting this, all interests are terminated with all ********* contracts for Owner 847735.  Your maintenance fees will not need to be paid ever again and are dissolved for good, including any past dues ($10,057 current past due 2023 bill) and future dues. With this takeback option your timeshare will resell your timeshare which will take you off the deed. 
  This option to cancel is a flat transfer fee of $5000.  After final review based on how long your account has been active, Tradebloc is providing a one time credit of $2000 to help close your case out. Grand total due is $3000. This is your last transaction and your case will be closed out with Tradebloc. 
  
  
  FURTHERMORE, This is a one-time cost. Tradebloc backs this with a full money back guarantee. This is what we received on June 26, 2024 

  Customer Answer

  Date: 08/16/2024

  I am rejecting this response because:   

  This is what we received on June 26, 2024 . At the end clearly states "if we dont acdcept this offer our file will be closed"

  It dose not sound like tradebloc was going to do any more work on this ...so we dont feel we have to finish out the last of the 18 months for our refund. Their response is unacceptable.

   

   

  From: ***** Harrison <***************************************************************>
  Date: Wed, Jun 26, 2024 at 1:19?PM
  Subject: URGENT UPDATE-Cancellation of Bluegreen (Hill File)
  To: <***********************************************>
  
  
  **** and *****,
  
   Our Legal Team has been going back and forth with your timeshare to close out all financial obligations while protecting your credit from any harm. Right now you have one approved option that needs to be accepted or declined. We highly recommend and urge you to take this offer while available which will close out all contractual obligations you signed up for and shield and protect your credit for life. Once this is declined or not available, we will not be able to provide this option again. 
  
  
  Approved OFFER- Default Transfer-Take Back fee- The approved option is called a default transfer back to Bluegreen. By accepting this, all interests are terminated with all ********* contracts for Owner 847735.  Your maintenance fees will not need to be paid ever again and are dissolved for good, including any past dues ($10,057 current past due 2023 bill) and future dues. With this takeback option your timeshare will resell your timeshare which will take you off the deed. 
  This option to cancel is a flat transfer fee of $5000.  After final review based on how long your account has been active, Tradebloc is providing a one time credit of $2000 to help close your case out. Grand total due is $3000. This is your last transaction and your case will be closed out with Tradebloc. 
  
  
  FURTHERMORE, This is a one-time cost. Tradebloc backs this with a full money back guarantee. This is what we received on June 26, 2024 

  Business Response

  Date: 08/19/2024

  I wanted to clarify the details regarding the offer extended to you at the time. This offer was a one-time opportunity presented to you to Accept or Decline based on your preferences. Please be aware that, following this offer, we then shift our focus to exploring other avenues and strategies to support your case. Our team is committed to finding the best possible solutions and will continue to work diligently on your behalf. We appreciate your understanding and if you have anymore questions or assistance do not hesitate to reach out.

  Customer Answer

  Date: 08/19/2024

  I am rejecting this response because:   that is not how it was presented to us..I enclosed the email previously..it take it or leave it and we are done if you don't go forward..

  Customer Answer

  Date: 09/19/2024

  Morning ...More of a question.  Is there an approximate time line for closure on this action? Seems like we have come to an impass../ stalemate...

  **** ****

  Customer Answer

  Date: 09/19/2024

  Morning ..as of today ( 9/19/2024 )...The charge for Tradeblocs Fee ...has been removed from my **************** Account...

  Please let it be known that They were unwilling to do the admirial thing and correct their wrong doing..

  Thank You, **** and ****** ****

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/17/2022, my wife and I engaged into a contact with Tradebloc to negotiate a settlement ***************** to allow us to exit our timeshare. We were instructed to stop paying our Maintenance Fees and to stop all communications with *****************. We were also promised a full refund if the mater was not resolved within 18 months. Since then, we have been receiving notices from ***************** Services for collections of fees now totaling $1,537.44. We additionally received another statement from Magic Tree Resorts for maintenance fees for 2025 of $550.00. In April, 2024 a representative from Tradebloc ( River Forte) contacted me requesting an additional $1,500.00 to finalize the timeshare exit and receive a recital letter. So, I paid the additional $1,500.00 on April 25,2024. In early May 2024, I received a Recital Letter from Tradebloc, not from *****************. So, I cannot fathom how this letter holds any legal authority over the timeshare company. Then, on July 26, 2024, I received another billing statement from Magic Tree Resort for maintenance fees for 2025 in the amount of $550.00. So, it appears that I have been scammed out of a total of $6,689.00. I have requested a full refund of $6,689.00 from Tradebloc, but have yet to receive any response.

  Business Response

  Date: 08/06/2024

  I sincerely apologize for the frustration you feel.  I wanted to update you regarding the collection process related to ******************. Please be informed that Magic Tree Resorts has engaged a third-party agency to handle their collections. As a result, TradeBloc does not have the authority to intervene or halt these collections. We understand that this situation might be inconvenient, and we genuinely regret any frustration it may cause. I wanted to reassure you that you are fully covered under the Lifetime Credit Protection associated with the Recital you purchased. This means that you can enjoy peace of mind knowing that your credit is protected. Thank you for your patience and understanding as we address your recent request. A ************** representative will be reaching out to you with the Refund request form. 

• Initial Complaint

  Date:07/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TradeBloc is a company working for My Owners Update (MOU) that we contracted with to process us out of our 6 timeshare contracts. We were told by MOU sales personnel that our children inheriting them would be legally required to pay fees forever or ruin their crediit. MOU employs TradBloc to protect the clients credit during the exit process. This process has dragged on for months. During such time I was told by several people NOT to pay 2024 maintenance fees (just 2023) when this process started. Later I was then told to pay them and by that time late fees were applied. NEVER had I had late fees as we always pay on time in full. To date ************ at TradeBloc (TB) has NOT reimbursed us for their bad advice. THE AMOUNT IS MINIMAL ~$135.00 but it is truly all about the principle of not owning up to the bad advise given. MOU was paid $46,000 to do EVERYTHING. I have also complained to BBB of MOU overcharging expensive and poorly represented & misleading sales personnel/presentations. It's the Principle of it! It also begs the question what other fees were inaccurately involved between these compsnies. We had other questionable fees that TradBloc tried to charge us above the stated $46,000 to MOU. Even MOU was surprised by $1000's fees per property being requested to us by TradBloc on top of their $46,000. MOU struck some $$ amount deal with TradBloc not to pass these surprise fees onto us as MOU knew I was onto some fraudulent activity.Another complaint regarding this will be forthcoming if the $135 is not reimbursed. This whole debacle gave me nightmares and anxiety episodes so I intend to spread this info up the legal channels that have oversight on Timeshare sales and now Timeshare exit sales and cooperating subsidiaries like TradBloc and Resort Closings.Resort Closings also were shocked at what we paid MOU and said they do it cheaper all the time directly to the owner clients. RUDE AWAKENING!!!

  Business Response

  Date: 08/02/2024

  I want to express my sincere apologies for the distress and inconvenience this situation has caused you. Let me take a moment to clarify a few points that we discussed during our pervious conversation to ensure everything is clear and accurate and there is no misunderstanding. The company "My Owner Updates" was an authorized agent for TradeBloc. Please be informed that our company did not receive any money for this transaction. The company My Owner Updates" had communicated to us that they would handle this transaction independently and cover all associated fees themselves. We were not involved in any financial aspects of this transaction and did not receive any payments related to it. However, due to the discovery of deceitful practices associated with their operations, we made the decision to terminate all business relations with them over a year ago. We want to assure you that this decision was made to uphold our commitment to ethical practices and to protect our clients. 
  The advice given by one of our associates was indeed accurate to ensure a smooth and successful transfer of the property, certain fees must be paid. These fees are essential for completing the process and ensuring that everything runs efficiently without any delays. We reached out to Resort Closings for clarification about the fees and they have informed us that they did not quote a lower price for their services. Again,  I want to inform you that, to date, we have not received any payment for you as a client and have been working on your case pro ****. 

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said a 100% money back guarantee if they couldn't negotiate an agreement to our satisfaction within 18 months. I gave them 24, and have multiple messages left and no response. I was straight forward upfront, they have failed to meet these, and only made unacceptable offers during this time.

  Business Response

  Date: 07/26/2024

  I wanted to reach out and express our sincere apologies for your frustration. We maintain detailed records of all client interactions as part of our commitment to excellent service. Upon reviewing our records, I regret to inform you that we have not been able to locate any previous contact with you.  After conducting a thorough review, we apologize but it appears that you may have been contacting an extension that is no longer active in our system.  We strive to provide options that are best suited for our clients and we regret that you have chosen to decline these offers presented to you.  Your satisfaction is important to us, and we are dedicated to resolving any issues. A ************ Services Representative will be reaching out to you with a Refund Request form.  Thank you for your patience.

• Initial Complaint

  Date:07/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 28,2022. We were advised that we could be released of our timeshare commitment. We paid monies to Tradebloc with a money back guarantee in writing stating within 18 months they had a 100% Money Back guarantee, with negotiation of settlement with this creditors to our satisfaction, or Tradebloc will refund the entire purchase price we initially paid. Now, we tried to secure a 2nd mortgage, finding out that Hilton grand vacation club is still open, with almost 2 years of failure to pay on the timeshare accounts. We need your help in getting this resolved. Thanks in advance.

  Business Response

  Date: 07/22/2024

  We apologize for any frustration you have experienced. A Client representative will be reaching out to you to resolve this matter.
  Thank you for your patience and understanding

• Initial Complaint

  Date:07/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2022 we were invited to a presentation with Tradebloc who guaranteed to negotiate on our behalf to get us out of our timeshare ownership with *****, they promised a complete refund of our ******* purchase price. Aside from follow on attempts to get us to pay an additional amount of ******* for a "Recital" to protect us from negative credit impact. We were informed that a n attorney on the Tradebloc team would be in touch with us to begin procedings. They have done NONE of the things stated in the contract, no attorney contact, no negation on our behalf with *****, and at this point ***** has started foreclose proceedings. The original contract promises " Full refund of purchase price within 18 months if we have not negotiated a settlement". Phone calls are not returned and when they can be reached they refuse to refund our purchase price. Some research online has revealed multiple complaints about this orginization. Any assistance would be greatly appreciated. ,.

  Business Response

  Date: 07/16/2024

  It was a pleasure speaking with you today and I'm glad we could clear up any questions you had regarding our process. We are enthusiast about completing this. Upon completion, as we discussed, you'll take steps to withdraw your complaint. Thank you

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 21, 2022 I signed an agreement with Tradebloc to help me exit my Timeshare. Their promise was: In no way can anyone predict the outcome of your debt and credit matter; however, we can guarantee our performance. If within 18 months we have not negotiated any settlement with your Creditor to your satisfaction Tradebloc will refund the entire purchase price you initially paid. This generous offer is based on your full cooperation with our team. I gave them all my information and did not contact my timeshare until well after the 18 months.I requested my money back June 12, 2024. I believe it was June 18 I contacted the timeshare, After I requested Tradebloc to send copies of contacts they had with my Timeshare. Tradeblock sent me 1 document that they had sent to the timeshare. The Timeshare said they had not received anything until June 13, 2024. I paid Tradebloc $4.496 to start and another $2,299 for fixing my credit. It's been about 22 months. I want them to honor the 18 month agreement and refund the $4,496.

  Business Response

  Date: 07/03/2024

  Our records indicate a different outcome from what was communicated to you by your timeshare. We would like to clarify this detail so that you have accurate information based on our records. 
  On August 25, 2022 a letter to your timeshare was sent which started all negotiations on your behalf with us. With that being said, we were in contacted with your time share well before June 13, 2024. We understand the importance of clarity and accuracy in all our communications and apologize for the frustration. Our guarantee holds firm provided a full cooperation with our clients.  A ************** Representative will be contacting you directly to work on resolving this issue. Thanks you for your patience and understanding.

  Customer Answer

  Date: 07/12/2024

  I am rejecting this response because:   Not really rejecting the response. I had asked for all communication with the timeshare. Tradebloc sent me only the one they mentioned in their response.  
  They promised a refund if this wasnt settled in 18 months and I am waiting for that.

  Business Response

  Date: 07/17/2024

  Our documents,  contain personal information from multiple clients, including yourself. Ensuring the confidentiality and security of everyone's information is the utmost importance to us therefore, we are unable to send communications that include such sensitive data.  Regrettably, due to current resource constraints, we are unable to manually remove other clients' information from our documents. I wanted to update you regarding the refund you accepted on July 3, 2024. Please rest assured that we have initiated the processing of your refund. Thank you once again for your patience and understanding. 

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I entered into an agreement with Tradebloc in August of 2022 to relieve us of our Timeshare obligation and paid them $5600.00 to do so. They have an 18 months money back guarantee should they fail to accomplish what they were hired to do. They were not able to do this and asked for a refund of monies paid to them. In March we reached a resolution and they agreed to refund us our money in the amount of $4700, which is minus 25% for work they had already done. We were fine with that offer. We were told that the request had been sent to their finance department at the end of March. Checks are cut only once a month which I took to mean that we would receive our cashiers check in ****** It was disappointing to go to the mail box week after week and still no check so we contacted them two weeks ago and I was told it was in the hands of the finance department and they would inform us when the check had been "shipped". We are now 2 months out since it went to finance and still have not received the check. I feel powerless in this situation and can only hope they will do what is right and honor their end of the deal. They realize that I still have a "mess" to clean up with our timeshare company since they informed us that we should not pay our maintenance fees or any other fees. In the meantime, our credit is on the line and we are eager to make things right. We appreciate any help you can provide us in this matter.

  Business Response

  Date: 06/06/2024

   

  I sincerely apologize for the inconvenience and frustration you've experienced regarding the delay in receiving your refunds. Your situation is of utmost importance to us and I want to assure you that we are committed to resolving this matter promptly. I reached out to our finance department for the status of your refund and your check has been processed. We apologize for the delay. 
  We also will continue to honor our agreement you have signed. The offer includes our Lifetime Credit Protection guarantee and our for-life assistance towards any negative impact the Timeshare can accrue toward you! We will keep you updated every step of the way to ensure and provide you with peace of mind. Thank you!

  Customer Answer

  Date: 06/10/2024

  I am rejecting this response because:   I very much appreciate the response from the business but I have become very on guard regarding certain phrases such as, "it has been processed".   This, to me, does not mean the "check is in the mail".  Once I actually receive the check, I will respond in kind.   Until then, please leave this case open.   Thank you so much.

   

   

  Business Response

  Date: 06/12/2024

  I want to assure you that we have addressed the issue.  Thank you kindly for your patience and understanding.

  Customer Answer

  Date: 06/21/2024

  I am rejecting this response because:   As of today, June 21st, we still have not received a check.   I was told in a separate email that a check was going to be cut the week of June 11th, 2024.  How long does it take to cut a check?   We guess every minute you hold on to our money you are earning interest.   I have been in touch with our local TV ************ WTVD11's Troubleshooter.   I have made her aware of our circumstances and, hopefully, she will investigate our claim and you will become instantly famous for all the wrong reasons.   I would like to progress to the next step with the Troubleshooter but would rather you just send the check ASAP, expedited overnight.   This is the right thing to do if you have a conscience.

   

   

  Customer Answer

  Date: 07/20/2024

  I originally reached out to the BBB on May 30, 2024.  On June 5 I received a message from Tradebloc stating that I could receive my refund that day, June 5th if I provided my ACH Routing number and account number.   I told them I was fine with receiving my refund by Cashiers Check.  They said I would receive it by June 11th.   This did not happen.  I waited over 2 weeks and finally called Tradebloc and left a voicemail outlining my situation.   They sent an email stating that they had spoken to their CFO and that mine "was at the top of the priority list and is in the process of being finalized.   You should be receiving it within a couple of weeks if not sooner".   I reached out again on July 16th by email and have not heard anything regarding the status of my refund and why I had not received it while on June 5th it would have been in my account if I had provided my banking information but yet, a month and a half later I still do not have my cashiers check.   My next step is to report it to my state ************************* and see where this gets me.   I am so disheartened I cannot express to you in civil language my outrage at being treated this way!

   

  Business Response

  Date: 07/26/2024

  I sincerely apologize that you feel disheartened by your recent experience with us. It deeply concerns us to hear about your dissatisfaction. We take your concerns very seriously. Please know that we apologize for the delay of your refund and for any distress this situation has caused you. I understand how frustrating it must be to wait longer than expected for your funds. You can expect to receive your refund soon. We value your concerns and hope to regain your trust. 

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2023 I traded a pair of ******************* reverse mochas for a pair of Gamma ************************************ the Gamma 11s did not match the product I received. The box is completely different, not the correct size. More importantly, there is damage to the Gamma 11s, that was not described in the listing. There was no mention of the nicks present in the patent leather or the trade would not have been accepted. The nicks are clear as day but not shown in pictures nor mentioned by the seller or trade block. I complained and requested to reverse the trade as this was a clear violation of their policy; however I was treated as though I didnt matter and offered a measly credit. Trade block had the chance to make it right but opted to do the exact opposite. Their own policy stated that if shoes are authentic but do not pass their quality assurance they will Notify you and allow you to decide. This did not happen. There is also a bullet that states the other parties shoes will be rejected. Again, did not happen.

  Business Response

  Date: 06/03/2024

  Perhaps you have us confused with another company! We are a not a shoe company, we specialize in Credit and **************** So if you would kindly remove your comments for we do NOT see you as a Tradebloc Client of ours. Thank you sir!

  Customer Answer

  Date: 06/03/2024

  I have reviewed the business response and accept this resolution, the company is TradeBlocknot TradeBloc. 
  

  I will file another against the appropriate