We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Truck Manufacturers

Peterbilt Motors Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Manufacturers.

Complaints

This profile includes complaints for Peterbilt Motors Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Peterbilt Motors Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Peterbilt Motors Company

      1700 Woodbrook St Denton, TX 76205-7864

    • Peterbilt Motors Company

      PO Box 90208 Denton, TX 76202-5208

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two Peterbilt tow truck was purchased from ********** Wrecker Sales upon purchase of the trucks both has had multiply issues where they was taken back to the dealer for repairs the last time they was taken in was for transmission problems where it took over 20 for them to find the problem with the transmission software they changed the software program but at this point the transmissions had already been damaged and was not in NEW working order as the trucks only had 800 miles and 6000 miles on them due to all the time and problems I have had out of the trucks I have lost thousands of dollars and count less hours of time not only that the trucks payments are behind and looking at being repossessed Im a small business owner running a towing company that has never failed on any payments but can not pay for a truck that was never dependable enough to work on a daily basis

      Business Response

      Date: 09/26/2024

      Please be advised that i am not the proper contact for peterbilt for BBB complaints.  I have requested the company update the proper contact for BBB complaints.  I have passed this information to the field service manager responsible for the servicing dealer to see how we can resolve.

       

      Thank you

    • Initial Complaint

      Date:07/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a 2022 Peterbilt with only 26k miles on it and the radiator blew out. There is no damage to the radiator. The radiator is not covered under warranty and there is none available. We have to get an aftermarket radiator that is days out because Peterbilt does not have any radiators available in the country. Our truck will be done for days due to a shortage of parts and a radiator breaking for no reason with so little miles on it. We have multiple **** trucks, with several more purchased being built, but not being able to get parts for new trucks will make us reconsider.

      Business Response

      Date: 08/23/2023

      Contacted customer and advised we will reimburse this invoice.  Apologized for delay in response as I am the only email that the BBB sends complaints to and was traveling out of country.  

    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2017 Peterbilt 579 from ********** in Fontana it was supposed to be a Redoval Certified.
      In my opinion the truck was never inspected properly. Had so many issues. From electrical to shocks to DEF system to seals.
      In my personal opinion the truck is a lemon 🍋.
      I'm still having electrical issue with sensors with the DEF system and the coolent senor and lights on the dash turning on and off check engine light SCR lights needing to have the regan after idling for an hour or so.
      Peterbilt is not living up to its name or reputation.
      I have paperwork to prove the work that has been done to it

      Business Response

      Date: 11/07/2022

      Business Response /* (1000, 7, 2022/09/15) */
      Peterbilt motors has contacted ********** center who sold this truck to resolve the customers complaints.

    Peterbilt Motors Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.