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Business Profile

Wedding Videographer

Trent Hunter Films

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Videographer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trent Hunter Films was contracted to film and create a wedding video for me. My wedding was July 7, 2024 and Trent Hunter arrived and filmed the entire day, as expected. Now, over 9 months later, he has stopped communicating with me and has failed to provide the video as contracted.

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Trent Hunter Films (owned by Trent Hunter) to perform videography services (a preview video and full video) for my wedding on 11/23/2024. We paid Trent fully in the amount of $2,400. Trent did show up to the wedding and perform video services the day of, as well as to edit the video afterwards. When I asked Trent for an estimated completion date for the videos he told me mid-February at the latest. I reached back out to him multiple times since mid-February and I have not heard back from him at all. i have reached out several different ways (phone call, voicemail, text, email, social media) and have gotten zero response from him. We signed a contract and he has not upheld his end of the contract. I now have no video from my wedding. I have now also heard other people having the same problem. I would like my wedding video.

Trent Hunter Films is NOT a BBB Accredited Business.

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