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Business Profile

Product Sales

Cheapees

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Product Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction 3/13/23 Cheapees through ***** marketplace Order -Dyson animal ball 2 vacuum Overcharging for model shown and priced on website. The website stated that the Dyson animal two had a retail value of $631. After researching this I thought that $589 was a fair deal. I purchased the item and received the cheaper version of the Dyson animal two. This particular model retails for $500 on the Dyson site. After calling ***** I confirmed that they also had it on sale for $400. I ended up paying $145 more for this vacuum through cheapees because it was misadvertised and falsely priced. I have requested a refund and have been desperately trying to reach out to seers as well as the seller to get a prepaid shipping label to return the item. They indicated that I should pay for a return shipping when it was them that falsely advertised the product. I dont know where to turn from here.

    Business Response

    Date: 03/29/2023

    All customers have 30 days to return any purchase to us for any reason.

    We have sent customer in excess of 10 return instruction emails and return instruction PDF files over many weeks.

    The customer has acknowledged receipt of all the emails with return instructions and the requirement of returning the item for a full refund.

    The customer refuses to return the item. We must get the item back to issue a full refund.

    As soon as the item is returned we will issue a refund. Please return the item.

Cheapees is NOT a BBB Accredited Business.

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