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Business Profile

Medical Spa

Evolution of Her Beauty LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Spa.

Complaints

This profile includes complaints for Evolution of Her Beauty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Evolution of Her Beauty LLC has 3 locations, listed below.

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    • Evolution of Her Beauty LLC

      1202 South. Main St Duncanville, TX 75137

    • Evolution of Her Beauty LLC

      4230 Lyndon B Johnson Fwy STE 619 Dallas, TX 75244-5811

    • Evolution of Her Beauty LLC

      916 Ryan Rd Dallas, TX 75224

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 25 I bought a Groupon for for 3 Platelet **** Plasma Hair Restoration Injections. I called and made an appointment for April 16, 2024. Everything went fine for the 1st and second sessions, however, I was not able to complete the 3rd session because the person they have that draws blood was not there. They keep canceling my appointments and when I finally got in for my 3rd PRP ******* Law, owner of the place kept poking me over and over and said she couldn't get any blood because I was dehydrated. They rescheduled me again. I go in at 11 am, and ******* is not there. She told me to come back at 1 pm. At the same time and another customer was in there complaining about the same issue I was having. So at 1 pm, the same thing happened. I was poked 7 different places, but they never got the needle into my veins. So we rescheduled for when the lady that draws blood can be there, on a Saturday....but they canceled my appointment again! On July 8th, before all the canceling happened, I bought the same Groupon and on August 2nd ******* Law scanned it as redeemed, even though I hadn't completed my first session. Because it was marked as REDEEMED, Groupon won't give me my money back.They said they do not refund people, and that I could get another service. I don't want another service. I want my hair! ******* Law answers the phone and makes appointments while watching her daughter ******* Law's little son. The place is very unprofessional. I looked up who can provide injections and it said only Doctors and Nurses. I could not find a license for ******* Law to draw my blood or do injections. I am very concerned. She says she is a Licensed Cosmetologist, Licensed Instructor, and Laser Professional on her profile. That's it.I deserve a refund of 1/3 for the first Groupon of ******. That doesn't include any of the pain and suffering from being poked so many times.I also deserve a full refund of the second Groupon that hasn't started yet. $647.19

    • Initial Complaint

      Date:07/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This isn't my first complaint with this establishment, but other attempts to settle the issue have failed. On 10/31/2020, I went to receive services that was paid upfront but was refused services because the door was locked and the lady(owner) didn't have a key to get in. I tried texting and calling numerous times, but was lied to about rescheduling or a refund. But neither ever happened.

    • Initial Complaint

      Date:05/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife supposedly bought a Groupon on 11/2/22 for Cryolipolysis Fat-Freezing Treatments by mistake somehow. She was simply trying to purchase a coupon for infrared sauna at Green ******* in ************ and we are not sure how the other place was put in. The price we were mistakenly charged was $878 instead of $100. Groupon and Evolution of her beauty have ignored **. We are due a full refund of $878. We have never redeemed or stepped foot in Evolution.

    Evolution of Her Beauty LLC is NOT a BBB Accredited Business.

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