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Business Profile

Tax Return Preparation

Diverse Multi Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of 2022, I filed my taxes with this company. They put in the wrong checking account number on my direct deposit and I never recieved my tax return. They have made me go in circles, calling my bank and the tax service they used just to hear the same thing. This company should be paying for my grievances because it is their fault that I didn't recieve my taxes. They got their payment from my taxes but I got absolutely nothing. My tax return is near $4,000. It is not something I can continue to ignore. I am trying not to have to get legal services involved but I have no idea what else to do. Please help me.

    Business Response

    Date: 03/20/2023

    Business Response /* (1000, 7, 2022/12/23) */
    Contact Name and Title: ****** ******
    Contact Phone: XXXXXXXXXX
    Contact Email: *************@yahoo.com
    First let me say that I am very sorry that your direct deposit info was received/keyed incorrectly, and I have done everything the bank has asked me to do to get your deposit corrected. Now to be totally honest, I didn't know that you still had not received your deposit. When months go by and I don't hear anything, I assume that everything was corrected. Please understand the bank does NOT report or give me an update regarding your case. The only way I would know is that you call me directly. I will triple my efforts on getting this resolved, I am also going to speak with my attorney to see what legal actions you may have against the bank for not reversing the deposit, especially since we filed all the correct information within the banks timeframe. You will hear from me by 12/27/22. Again I apologize for the trouble this has caused you.

Diverse Multi Services, LLC is NOT a BBB Accredited Business.

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