We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Van Rentals

915 VAN RENTAL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Van Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe this company is charging extras fees that are not allowed to he is not providing a itemized receipt. Our rental bill went form ****** to ****** for one day I need to know if this is correct for *************** TO CHARGE THIS EXTRA CHARGES.

    Business Response

    Date: 03/06/2024

    Hello, 

    Attached is the Rental Agreement for the 15p van that ******************************* and Family rented from 3/2/24 9am - 3/3/24 9am.  ***(Van was returned at 2:30PM on 3/3/24 which added an additional day charge to their rental)

    Things to note: 

    1) Typically when our vans are booked, an invoice is sent via email with all the details with itemized list of prices. Because ******* booked last minute (a couple of hours prior to van pickup), payment was taken over the phone Total including tax came out to $202.40   3/2/24 7:45AM

    2) Customer advised via text that they needed to add the Comprehensive/Collision Coverage ($27.49) because customer didn't have full coverage auto insurance which is one of our requirements for van rental 3/2/24 7:48AM

    3) Customer also added the Unlimited Miles option via text because their trip would be greater than 300 miles a day 3/2/24 8AM

    4) $200 Card Authorization Hold is placed to Card on File (Customer signed authorization on ********************** Agreement). This is to be returned when rental is complete IF there are no additional charges/fees that are implemented during the rental.   3/2/24 8:01AM

    5) Van is returned at 2:30PM on 3/3/24 (not by 9AM as stated on the Rental Agreement) so an additional day of van rental was charged to the card on file ($295.89 - consisting of day rental, comprehensive/collision coverage, unlimited miles, $20 late return fee). Customer was notified and reminded of this when customer texted that they would not be able to return the van at 9am.   3/3/24 8:44AM (amount charged after customer confirms they will not be able to return van by 9am as agreed upon in Rental Agreement)

    6) Van is now returned, and Fleet Manager is doing closing inspection of van. As in the Rental Agreement, if van is returned excessively dirty/soda stains, pet hair, a $250 Cleaning Fee is applied. I have pictures of soda stains throughout the back of the van that we also sent to ***********************************. $250 minus $200 (card hold was applied), total charged to card on file was $53.90. 3/4/24 9:59AM 

    I have explained all these costs to the customer, but she is upset that these additional costs were added to the rental agreement because of the details listed above. 

    Please let me know if you have any questions or if you need me to also send screenshots of the text message conversations that I had with customer throughout the ********************** period. 

    *************** - 915 Van Rentals 

    *************

915 VAN RENTAL is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.