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Business Profile

Video Equipment Manufacturers

Redrock Microsystems,LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Equipment Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 23 2021 I paid Redrock Micro $950.00 to upgrade my one-man crew director slider. This is a piece of equipment that is used to give a camera shot movement. After 90 days I contacted them inquiring where my equipment upgrade is they responded because of COVID orders are delayed because of a replacement parts shortage. Now when I email them, because their voice mail system is full I get an auto-reply saying COVID-19 is delaying shipments. I'm unsure how to resolve this. I have documentation that I paid them and a ***** receipt that they received my slider for an upgrade. My Invoice number is INV-***** for order *****.This all being said, Redrock Mico makes a great product. Sincerely,***************************

    Customer Answer

    Date: 02/01/2023

    Dear Better Business Bureau,
    I just recently resolve this issue and I'm happy with the way red rock micro finally resolved my issue.
    Sincerely.
    *******************************

Redrock Microsystems,LLC is NOT a BBB Accredited Business.

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