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Business Profile

Anesthesiologists

Vigilant Anethesiology, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Anesthesiologists.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    01/05/24 I had surgery at a surgery center. I received 3 different claims from insurance. 1 from surgery center, 1 from the surgeon, 1 for Anesthesiologist, and later a mailed bill from Vigilant Anesthesiology. Believing this was a duplicate amount, I did not initially pay Vigilant in Feb. I paid everything through the surgery center. Upon verifying w/surgery center I owed the money to Vigilant, I set up a payment plan through *************************************************** as indicated on the bill sent to me. Payments were scheduled (set-it and forget it) recurring until paid in full. Payments were made debited of $47.88 (3/20/24), $47.85 (4/20/24), and $47.85 (5/20/24). Unknown to me Vigilant terminated the payment plan prior to 6/20/24. Upon receiving a PAST DUE of $430.62 dated 7/25/24 (unkn when was actually sent/delivered), I contacted customer NO service at ************ (3rd party payment center). After 1 hour of me insisting I had paid my bills associated w/my surgery, the *** WAS able to verify I had attempted to pay. In June "Vigilant declined the payment because it was against their policy to accept payment of under $50". I was NOT notified of this change by anyone. No where during the payment set up process was this noted. 3 payments had processed ALREADY on my payment plan to Vigilant and they were under the minimum of $50. The *** advised me that I had been sent to collections (news to me)! I still have not been advised of collections except from her. The *** said I had to pay today in full or they could not help me with the payment and I would need to reach out to collections. I am furious that I was paying, Vigilant declined the 4th payment (an all others) w/no notice, & sent me to collections & wants me to track down collections to give them money. Seems like a pretty unsavory business to opt midway to change an existing payment plan with no notice; to then send ***** to collections; & refuse to restart the payment plan. I didn't pay in full. I request a payment plan.

Vigilant Anethesiology, LLC is NOT a BBB Accredited Business.

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