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Business Profile

Yoga Studio

Hot Worx

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to log into my online account 10/25/2023 to sign up for for sessions at this location. When I logged on, it was noted I no longer had access because my account was past due. I looked on my bank account and saw that I was charged for the months of September and October on 10/13/2023, bringing my account back to current. I should have had full access to book sessions and enter the facility starting 10/13 but I did not. I noticed my account as charged again 11/1/2023 for the November membership period. I logged on my online account and still had the same error message. I went to the ************************** location (Where my membership is located) and attempted to enter the facility with my code and my code did not have access. I have been paying for a membership for 3 months that I did not have access to. When I contacted the owner in regards to this, they are not willing to refund me for the months of October or November when I tried to access the facility and sign up for sessions but was locked out although my membership was current. There was an employee onsite when I visited the facility 11/3 and the systems were down so they could not access my account at the time. I have requested to cancel via email and the owner refuses. I have also requested I be refunded for the months my membership was paid for but I did not have access to book sessions or enter the facility, the owner refuses. This is theft and I am not okay with this.

Hot Worx is NOT a BBB Accredited Business.

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