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Business Profile

Auto Repairs

Kwik Kar Oil Center of Frisco

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2-15-25, I brought my 2002 ***** IS300 to get checked out at **********************************************************. I just bought this car 3 weeks ago, brand new from a dealer. The mechanic backed my car into a tow truck and damaged the right tail light fender/trunk to my new car. We talked to ******* ******** and he said we needed to call corporate office to get this remedied. We haven't heard from anyone. This needs to be fixed ASAP.

    Customer Answer

    Date: 05/15/2025

    The matter was addressed and taken care of by corporate and franchise owner of ********  They managed to repair my vehicle as promised.  

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car in for a simple oil change. Upon the mechanic opening the hood to look at the engine he pulled off one of the radiator hoses tearing it apart. Coolant leaked everywhere and I asked how did that happen? He said he didnt know but would replace it free of charge since it was his mistake. I asked how long he said about an hour or sooner if we can get the part. About 30 minutes later he informs us that they arent able to receive the part that day, and would have to wait till the next day to replace the part and get the car back since it wasnt drivable. As much as an inconvenience this was i was assured that it would be cost free since it was their mistake and that I can pick the car the next day. So I agreed. Next day I get a phone call from a the manager that was not there the day before and tells me he got the parts and was going to begin fixing them. Then proceeds to give me an estimate of $900+ dollars. I said excuse me. I assumed it would be free of charge since your mechanic told me so. I went to look at the car and another part of the radiator hose that was not broken before was now broken. He told me both would have to be fixed. And I said that is absurd I cant afford that I came in for an oil change. The car was stuck and not drivable so eventually I gave in. It took another two days to get the car back. For a simple oil change. And then they messed up the oil change and finally agreed too not charge us. (This is noted in the document sent.) But the mechanic already took my card. When I asked for a return he said they dont do that. And to dispute it with my bank and that he would not dispute back. So I did and got my money back. 6 months later my bank calls me to let me know that they are indeed disputing it and I owe the $500 in full. After four days of no car two days of missing work all for an oil change gone wrong I couldnt even trust the manager to stick to his word.

Kwik Kar Oil Center of Frisco is NOT a BBB Accredited Business.

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