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Business Profile

Medical Tourism

Med Tourism Co. LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Med Tourism Co. LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Med Tourism Co. LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/11/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a mini bypass on 2/20/2023 and ran into a few concerns. 1. The hospital I stayed in charged me for my Antibiotics, IV ,and others meds which were supposed to be included. My package clearly stated everything regarding hospital stay is included. I had no Prior health conditions . My bill almost came to $325.00. They told me 20min before discharged me ,I had a bill and will have to pay a percentage. I informed them that this is included in my package . Coordinator (***** )who also knew it was included stated they will only pay a percent. I reminded her about our agreement and informed her i didn't have any Complications or was prescribed special meds as per doctor. I was bothered because I knew I wasn't getting home if I made a fuss. I felt robbled and Intimidated to some point because you have to pay so you can get home. The hotel stay went great but they sent another driver to pick me up for airport of which I wasn't informed the person that picked me up was going to change. I called them several times trying to confirm my pick to the airport and get information about the driver but gotten no response. I was very scary for me once the driver arrived. He called my name to get into the car . I asked alor of questions and took pictures of him and license. I never got an answer to if that was the right person . I took a chance because i wanted to go home. I told them once I got home that they need to do better with protecting us while we are in their care. The hospital I stayed in was
      ***** ****************** in Tijuana Mexico. My package clearly stated all medicine is included. The person who handled my case from was from Med Tourism co.) ***** who knew it was included and still encouraged me to pay. I felt threatened, robbled, and Manipulated. I felt if I didn't something bad would have happened. So I paid. After I reached home l contact ******** C.and she told me that I was right but that isn't her area. She said ***** handles no return call

      Business Response

      Date: 03/22/2023

      Business Response /* (1000, 7, 2023/03/20) */
      Hi BBB team,

      We have talked to patient and we both come into a resolution.

      Complainant mentioned she will also be removing the complaint filed.

      Thank you so much!


      Consumer Response /* (2000, 9, 2023/03/21) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      We agreed that they will implement changes to their policies and facilities so others don't have to run into situations such as this.

      With that I am satisfied to know that patients like my self will not be taken advantage of.

      I didn't agree to remove this complaint but agree to close it if they changed their way of formulating contracts and charges on documents.

    Med Tourism Co. LLC is BBB Accredited.

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