We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

5 Star Furniture Plus Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for 5 Star Furniture Plus Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

5 Star Furniture Plus Corp has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date:05/25/2024 Submitted an order for furniture Saturday notify then Sunday to cancel order spoke with finance company they agree everything was good since order had just been place an we had not received the furniture. When we spoke to 5 star furniture they threaten to charge us 30% of total of order plus $400 we gave cash. Try to speak to the seller Mara ***** sales representative from 5 star she was super rude and just kept disregarding our request. Try to speak to manager also threaten to report us to credit and also said we had to pay 30% for something we did not receive and we formally advice we werent in need of.

    • Initial Complaint

      Date:09/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Dining room set w/ four chairs on July 22, 2022. I have made contact with my sales representative *****, and the manager by the name of Leo regarding the damaged goods. I have spoken with the manager and informed him of the issue with the chairs. I have called several times and even been hung up on. I have purchased furniture my entire life and I have never purchased furniture that could not hold up against the test of time, this time period being less than 60 days.

      I did not request a refund, I simply requested that the chairs be replaced and that maybe it was a manufacture issue. However, the other issue could possibly be during the assembly of the furniture your delivery drivers screwed the bolts of the chair in too tight and damaged the wood. Most importantly, I did not damage the table and it was damaged on arrival. It is an expectation that the items be replaced or that I receive a full refund. I purchased this dining room set with an expectation to use the furniture purchased for years to come. However, it is unrealistic to think I could use this furniture in this condition. Nonetheless, in order to stay in business, you must conduct your business in a manner that invites a consumer to return and possibly refer others. The manner in which this business is conducting business isn't efficient and will only lead to your demise.

    5 Star Furniture Plus Corp is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.