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Business Profile

Satellite TV

DishBeatsCable.Com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Satellite TV.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/17 Dish took out the usual payment in the *** of $268.82 for internet and TV service from my checking account. Then on2/22 we upgraded our service to the Dish ******, with a promotion for 6 mos. at a new monthly charge of Around $109.00, we paid for Feb-March a that time. Then Mar-April was taken out on 3/17 for $250.20 again from my checking account. I have called several times, each time being on hold for over an hour waiting for someone to answer. I was told the first time I called by a man that he was refunding the first ***. and if the next month came out to call back to request that refund.. Come to find out they continually tell me they were cyber attacked and have no control of this matter. Can not refund me at this time and can not tell me if the next months charge will come out for another $250.20. They are taking out the old amount plus the new amounts. At this time they owe $519.02. I need this money back and no more taken out. I don't want to do anything to lose the new promotion agreement. I have changed the bank account to a charge card in case the old amount is withdrawn for next month. I find it really hard to believe they can do nothing about this problem.

    Business Response

    Date: 04/20/2023

    We are a Dish Network retailer in ******, **.

    We are not Dish Network, the corporate entity.

    We do not have a customer by this name, or phone number.

    This consumers issue is with Dish Network itself, not with our company.

    Customer Answer

    Date: 04/20/2023

    I have reviewed the business response and accept this resolution. Since this is not the correct company I will accept.

DishBeatsCable.Com is NOT a BBB Accredited Business.

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