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Business Profile

Golf Cart Repair

Above Par Golf Carts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Cart Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wrote a check on Nov 5th, 2024 for $925 for > DoorWorks Sunbrella (Track Style) Enclosure for EZ-GO RXV - Black > DryClub Canopy - Sunbrella Here is correspondence since:Dec 20 2024 "*****, sorry I missed your call. I am under a golf doing repairs. I spoke to the manufacturer and they are trying to get it shipped tonight, if not Monday."Dec 30 2024 "Good morning **** they are back in the office today from the holiday so I have a call into them"Dec 31 2024 "I am not getting responses to calls or emails but one email said they were closed today and tomorrow"Jan 7 2025 "*****, I just got a response from my account rephe said the enclosures are coming back into stock and expects shipment by the end of the week. It will ship then, which takes 3-days usually to arrive, then we will get you on schedule for install. So targeting next Thursday or Friday."He has not responded to my texts, emalis or calls since the 7th

    Business Response

    Date: 02/10/2025

    The client had a portion of the order installed on their cart January 29th (weather enclosure) and the dry club cover just came in Saturday (February 8th) via **** which we informed the client of. We will be installing that last portion of those items this week. What the client did not relay on their communication is that we still have not been paid for $388.69 for other services provided on November 5th related to their cart, which would not be due until we completed the full order, including the weather enclosure.

  • Initial Complaint

    Date:09/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 26, 2023, Above Par Golf picked up our golf cart with the deal that they would refurbish it and sell it and give us approximately $7,000. We have never seen our golf cart again and we have not seen our money. We asked for our golf cart to be returned and we also reduced our price to $5,000 for the cart. Above Par Golf does not return our messages. We would like our golf cart back in our possession so that we can sell it.Communication with Above Par Golf September 11, 2023 Good morning Les. I apologize for the delay in responding. I have been shutting off my phone Friday nights through Sunday, so if I get messages over the weekend I respond on Mondays. We have already rebuilt your old cart for the client (in **************). We have $5k in product/labor on that cart. I told the client on Friday that we were no longer going to hold the cart and would offer it for sale to other ******** clients. The reason we told them other ******** clients is that they require a specific body color. The cart looks like this nowJanuary 5, 2024 Hello **** I am showing the 2018 EZGO later today. What is your bottom dollar, so I know of any room in case the client trys to negotiate.Thats what I am shooting for. I have $3k in cost with upgrades so quoting at $9,500 and not getting movement. So just trying to find the bottom number so we know where to negotiate, if needed.September 4, 2024 From ******************* to Above Par Golf:Hey ***** I see the golf cart is no longer on the website so I figured you mustve sold it. Im looking forward to being able to settle up and get this all behind us. How much were you able to sell it for. You can send my 5k to ****************************************************

  • Initial Complaint

    Date:11/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: August 16th, 2023 Amount paid: $2,895.69 The owner of this company assured me that the golf cart was in working condition and it was not. i have all the text messages showing this to be true.The document i submit will show that the owner did try and fix the golf cart but it did not work at any point before or after he tried to fix it.The owner told me he would stop helping me if i started a dispute. I'm asking for the company to pick up this golf cart and give me my money back.

    Business Response

    Date: 11/28/2023

    We were servicing the clients existing 2-passenger cart, which was her parents. We had picked up a 4-passenger cart that we loaned to a youth camp for the week and had that with us as we serviced her cart. We discussed the cart, she outlined how it would be nice to have for extra riders, maybe her son and his friends. I told her if she was interested, because we were doing other work for her that I would give her a special price on the cart. The client test drove the cart with me and liked the ride and that the cart held better speed up the hill versus her current cart. It was after her test drive that she agreed to purchase the cart. We left the cart with her and sent her an invoice for her to pay (so there was trust on our end to leave the cart without payment). The client reported issues with the accelerator and we made multiple trips with various parts (manufacturer sent us wrong parts first), at NO COST to the client. On our final trip there my service tech sent me a video (which your system wont accept, as it says is too large) showing the cart is functional and operated normally. A while after that she reported issues with the cart again and asked that we come pick up the cart and refund her money. 

    We reminded her of our terms, listed on her invoice and our website, that state, "Golf cart sales, or any product(s) sold, are non-refundable and/or not returnable after purchase. If there is a written approval from the owner of Above Par Golf Carts to accept an order cancellation, there will be a 20% restocking fee charged to the client.". Despite those terms, we informed her that we would work with her, we just needed a little patience to work through it. We informed her that we had taken in several carts from clients who had just purchased brand new carts from us and our shop was full. However, that once we cleared space in the shop we would come pick up the cart, determine any repairs needed, and help find a buyer for it and once we found a buyer we would refund her the money. This agreement was on text with her and her brother. Then two days later she filed a dispute with her credit card company so she could get her money back. When I was alerted of that, I reached out to ask if she indeed filed a dispute, which she said she did. I did tell her that if she pursued that, despite us having an agreement to help her, that I would no longer offer that agreement and whatever comes of the dispute we would "let it happen". We submitted our proof to the credit card company for the dispute. After that the client submitted negative reviews on ****** and yelp and then contacted you. Of course, not listing that we have proof of a functional cart on video nor that we agreed to work with her to recoup her money. We did all we could to cooperate, agree to forgo our normal terms (not even charging her the 20% restocking fee), and still they chose to ignore that and try to smear us online. 

    Customer Answer

    Date: 12/01/2023

    Complaint: 20917775

    I am rejecting this response because I was never told I could get a refund. I also was told  this  cart came straight from the prior owner who is an area resident (The Hills) and straight to my house before it was even inventoried. Not sure what he meant by using it at a camp?  Ive had this cart in my garage for four months now. I have video of the issues that never were resolved and now this company is denying that there were problems? The company knows of the issues but eventually started ghosting me as time kept passing.  After four months of  storing a broken golf cart that was  misrepresented to me as in good condition its not asking too much to have it removed from my garage and issued a refund.  This cart is not  safe to drive and the vendor knows this.  *** kept him informed since the first time I drove it. Hes tried to fix it but its worse now than it was before (all of our conversations are documented and attached.) 

    I have no problem removing my yelp and ****** review should I get resolution. Its not slander or smearing if its true. 

    Its golf cart repair company, with equipment and trailers and tools to repair carts yet I am supposed to accept that I was sold a broken cart and thats  that? 

    I have difficulty maneuvering in my garage since the unusually cart is still stored in there. I couldnt get out my Thanksgiving decorations. Now I cant get to my Christmas decorations.  I had mentioned well before the holidays that I hoped to get this resolved before the holidays. Now its  December 2023. Please pick it up and give me a refund?

    *****************************

Above Par Golf Carts is NOT a BBB Accredited Business.

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