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Business Profile

Fence Contractors

Mitchell Fence Co.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I employed Mitchell Fence & Supply Co (hereafter Mitchell) to build a fence with gates around my home in ********. Fence was constructed to our satisfaction, however one of the gates has been far from satisfactory. I have contacted Mitchell by phone, by email, and by ******** messenger sending words, pictures, and most recently a video describing clearly and calmly the situation. Mitchell has come to the house 2 times before to fix the gates, but did nothing to remedy the situation. Mitchell most recently replied by messenger that they would take care of the issue on Monday February 27. That has not occurred. The issue is that the larger of the 2 gates was not constructed to the specifications I provided(48" wide), and the fence is now inoperable.

    Business Response

    Date: 03/21/2023

    Yes I have spoke to client. I told him as soon as we could we would be avail to check out the gate. The gate was installed where client wanted it. I do believe that is part of the problem. As weather problems.   ( it must be dry) and crew has been working in opposite direction. We plan in the next week if dry to adjust gate. I told him we will get to it as soon as possible.  Fence was installed  12/31/2021 and we have adjusted gate twice since then.

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