Business Profile

Farm Equipment

Kubota Tractor Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kubota Tractor Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57 total complaints in the last 3 years.
13 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Kubota L4760HSTC with L1055 loader and BH92 backhoe attachments from ***** Equipment, ******, **. Tractor and loader were on the lot but needed to order the BH92 Backhoe with Quick attach, subassembly and three buckets (12, 18, and 24). *** at ***** Equipment indicated the order would take about 2 months. He placed the order for the BH92 Backhoe with Quick attach, the subassembly, and three quick attach buckets on 11 June 2021. The Order Number is *********. End of August, I queried *** on the order status of the Backhoe order and said I would not see it until fall. I was informed that the Kubota Sales Rep informed ***** they were no longer prioritizing Customer Orders ahead of stock orders, items ordered would be fulfilled in the order received, no matter whether dealer stock item or customer order. I was also informed they would do all they could to keep the purchase price where it was when ordered. November 2021, I queried ***** Equipment on the order status and was informed I would not see it until Spring 2022. April 1 2022, still no update on the order, *** sent another email to the Kubota Sales Rep for an update. I contacted Kubota on 6 April 2022, left a voice message with a request for an update of order number, date of order, and contact info. No response from Kubota. Called again, 8 April 2022, left voice message with ***************************, provided order number, date of order and contact info. 15 April 2022, *** said the Kubota Sales Rep didn't respond, so he contacting Kubota directly. 20 April 2022, Kubota called but did not leave her name. She stated, No tractor was allocated against the order number provided and that I needed to contact my Dealer for an update. 29 April 2022, *** informed me Kubota replied, A backhoe has not been allocated against the order number as of yet. They are producing backhoes daily and shipping them out. 17 Jun 2022 talked to ****** at Kubota Corp said he would call back, he never called. STILL NO UPDATES
Business Response
Date: 08/26/2022
To Whom It May ************************************************* you for contacting Kubota Customer Satisfaction. Please accept our apologies for this situation and for any inconvenience you may have been caused.

Kubota is aware of the shortage of loaders and back hoes and the delayed time it's taking to for fill orders. Due to a shortage across the country with getting raw material has caused a halt to Kubota Normal processing. We are continually working closely with our vendors to get in and out as much product that I received in each month.

Unfortunately we are unable to determine your order. Kubota is currently still doing 1 allocation each month to dealers of distribution inventory each month.

We ask that you continue to work with your dealers for order status as they will be the first to know when you can expect to see your items.

We thank you for your patience and understanding as we continue to provide faster and more efficient service to you going forward.

We recommend that your dealer reach out to their Kubota Parts and Whole goods team should they require further assistance.

We sincerely appreciate your interest in Kubota products, and look forward to counting you among our many satisfied customers.

Thanks
***************************
Lead, Customer Satisfaction

Customer Answer
Date: 08/29/2022
Complaint: 17758039

I am rejecting this response because:
****************,
I wish to thank you for the prompt response. Unfortunately, I cannot accept your response in regards to my order complaint. I have been working with my Dealer who is getting the same response from Kubota for the last year. I too have been calling direct to Kubota and either receive a response roughly two weeks after contacting Kubota or no response at all. My Dealership at times, has to contact direct with Kubota because the Sales Representative for our area does not reply back to my Dealership. This tells me there is a **************** issue with ********************** and not just a supply problem. Regarding the supply issue, I realize there are hiccups in the supply chain. However, this seems to be the problem for over two years which at this point should have been resolved or a work around should have been made to fulfill orders more promptly. Your response indicates Kubota is doing 1 allocation each month to dealers. What about fulfilling Customer Orders and not just blanket sending out products to all Dealers. Stock orders should not be fulfilled until your Customer orders are filled. Also, sending out a Backhoe does not resolve the issue of mounting the backhoe to the tractor, it requires the subassembly. You cannot fulfill a customer order without the subframe since this part is different for each tractor series and then only for a select group within the series.
Another reason for rejecting your response is because as I read the Orange tractor Forum, there are members who ordered a Grand L with Loader and Backhoe in November *************************************** February 2022. In this particular case, the individual ordered a L4060 with a BH92. According to the parts required, this requires the same subframe as in my order. There are other instances on the same forum of similar situations. The statements made on the forum date back to late 2019 to present. This is why I cannot accept Kubota's response to my complaint.
Now, my dealership did receive a BH92 for their stock order that they had on order since the Fall of 2020. They are holding this backhoe for me but cannot install it because it requires the subassembly. Also, their stock order backhoe does not have the Quick Attach, which is within my order. The subframe does not require any additional parts except for steel since there are no hydraulic valves or electrical connections. Are you going to tell me that you cannot get steel to manufacture parts or is there a problem with getting employees? Maybe Kubota should rely on American Steel and not imported steel from countries like *****. I also have three quick attach buckets on the same order which will not work with the BH92 backhoe the dealer has because it does not have the quick attach weldment (BT4550).
My Dealership tried to see if these items were available in an attempt to fulfill my order but Kubota's response was that nothing was allocated against Order number 106133945. So working with my Dealership is one thing, but Kubota gives them the same response you just gave me. This does not resolve the order issue.
  Therefore, is it possible for Kubota to complete part of my order? Since my dealership has a BH92, can Kubota provide the Quick Attach weldment (BT4550) for the BH92, the three quick attach buckets (12" BT4552, 18" BT4554, 24" BT4555), and the subframe (BH4999) for an L4760HSTC?

Regards,
*************************
Business Response
Date: 09/01/2022
Thank you ******************** for you feedback, and allow me to apologize for any inconvenience this may have caused you. I'm sorry to say that this is the most updated information I have from Kubota Corporate. We are aware of this situation as we are working with our vendors to help resolve these matters. It's going to take some time to back fill the current back orders that we have. The information your dealer has is the same information that I have. As for now you are in line as others waiting for inventory to become available to fill your order. We ask that you continue to communicate with your dealer to determine your order status. Thanks for your continued service and support as we work to work through this matter.

Thanks
***************************
Lead, Customer Satisfaction
Customer Answer
Date: 09/06/2022
Complaint: 17758039

I am rejecting this response because:
Sorry ****************, I cannot accept your response. I realize there has been an issue with supplies, but Kubota has had two years to get this resolved. The other issue I have is what about the cost of the BH92, subframe, and three buckets. The Dealership I have the order through has indicated that they will do all they can to keep the cost down but they cannot guarantee this. As of today, the cost of the items on order are now roughly close to $3,000 more. I have the original estimate and the items were ordered prior to the expiration of the estimate. Will Kubota honor the original order price? Is Kubota placing Customer Orders ahead of Stock orders or are we still in the line based on the date ordered, with no regard for Customer fulfillment ahead of Dealership stock items? Also, why does Kubota still allow Customers to order items when the company still has a severe backlog of Customer orders? ********************** should concentrate on backorder items, not filling new orders. My items have been on order since 11 June 2021, we are now going into the 16th month since placed on order.

Regards,

*************************
Customer Answer
Date: 09/07/2022
Complaint: 17758039

I am rejecting this response because: Sorry ****************, I cannot accept your response. I realize there has been an issue with supplies, but Kubota has had two years to get this resolved. The other issue I have is what about the cost of the BH92, subframe, and three buckets. The Dealership I have the order through has indicated that they will do all they can to keep the cost down but they cannot guarantee this. As of today, the cost of the items on order are now roughly close to $3,000 more. I have the original estimate and the items were ordered prior to the expiration of the estimate. Will Kubota honor the original order price? Is Kubota placing Customer Orders ahead of Stock orders or are we still in the line based on the date ordered, with no regard for Customer fulfillment ahead of Dealership stock items? Also, why does Kubota still allow Customers to order items when the company still has a severe backlog of Customer orders? ********************** should concentrate on backorder items, not filling new orders. My items have been on order since 11 June 2021, we are now going into the 16th month since placed on order.

Regards,

*************************
Initial Complaint
Date:08/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Kubota Credit cashed a payment of ours and then later said they did not receive the payment. While doing the payment research, which was at about the 32 day **** from when they notified of the lost payment. They then picked up the Kubota on Feb 17, 2022, they showed up to my wifes business, said they were federal agents and flashed badges. This facility had children and *********'s who did not have a child registered or were back ground checked were not permitted to be onsite. They yelled at the staff and lied about who they were. Next they went to a public school, again mis-represented that they were federal agents and trespassed on the school property to pick up the Kubota equipment. They used profanity and vulgarities when speaking to my wife and staff. The office of Kubota and their collection team did not want to discuss any of the details
Business Response
Date: 01/17/2024
Our records indicate that Kubota Credit sent Mr. **** a written explanation on January 17, 2023.
Initial Complaint
Date:07/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a brand new tractor 14 months ago which is under warranty, it has a front loader which leaks down at the rate of 1 and one half inch every 5 minutes while sitting, this isnt common with any tractor and consider a safety danger I think, I contacted the dealer I bought it from and they told me they would come get it and check it but I had to pay for them to come get it and bring it back so I agreed to do they charged me $220.00 for that they kept it about a month and called me and told me they had it done and brought it back it was no different than when they come got it so I called them and told them and they said Kubota sent a Rep out and he said that was normal its not normal and to me its a safety issue so I emailed Kubota customer care several times and they have just blowed me off all I want is just whats right I paid $220.00 out of my pocket to get it hauled to the dealer to be fixed and it under warranty and it still isnt fixed and Kubota wont even answer me back now
Business Response
Date: 07/27/2022
To Whom It May ******** Thank you for allowing us an opportunity to review your request. We will contact the dealership and the ************* Rep for more information. Please note that Kubota is unable to reimburse you for transportation fee charged to you by dealer for service you agreed to paying. Warranty does not cover the cost of transportation. We are waiting to hear back from the service rep about your bucket leaking down, and once we get that information we will be back in communication with you about that information.

Thanks
***************************
Lead Customer Satisfaction
Customer Answer
Date: 08/04/2022
Complaint: 17613816

I am rejecting this response because:

Regards,

************************* I was aware I had to pay for the transportation but our agreement was I pay transportation and they fix my tractor I paid for transportation but they didnt fix my tractor Im not asking for my money back for transportation I just want my tractor fixed under the warranty it still has.
Business Response
Date: 08/18/2022
To Whom It May ******** Your agreement was between you and the dealership. If you tractor isn't fix than you need to report that back to the dealer who did the work. Your tractor was picked up and you agreed to pay for transportation that service was rendered. Just because you have warranty doesn't mean the repair is warrantable. The failure has to be diagnosed as a manufacture's defect to be covered by warranty. If no failure was found or the failure occurred due to user error, or wear and tear warranty doesn't cover those repairs. If your wanting a refund for transportation then you would need to discuss that with the dealer, warranty doesn't cover transportation cost. Again, I do apologize for any inconvenience this may have caused you.
Thanks
***************************
Lead, Customer Satisfaction
Initial Complaint
Date:07/26/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid my tractor off with the number the company rep. **** me then the next month another payment cane out again plus still owed on it after calling ****** and talking to them they said it was our fault but you still have to pay sorry
Business Response
Date: 08/01/2022
An adjustment was made to the account and it is now closed.
Customer Answer
Date: 08/02/2022
Complaint: 17610488

I am rejecting this response because: the payment on july 25 of 325 dollars still came out of my account when it should have been paid off per your employee i lost that money before my vacation ewhen that shouldnt have happened

Regards,

*********************
Business Response
Date: 08/11/2022
KCC is attemping to make contact with ******************** to discuss his concerns.
Customer Answer
Date: 08/15/2022
Complaint: 17610488

I am rejecting this response because: Once I hear from them and get my money they wrongfully took out it will be resolved until then it wont be finished

Regards,

*********************
Business Response
Date: 08/25/2022
Attempts have been made to make contact with ******************** to discuss the issue. A voicemail was left for him this morning, (8/25/2022). ********************, please call us back.
Customer Answer
Date: 08/26/2022
Complaint: 17610488

I am rejecting this response because:I have not received any calls from them I have checked vm nothing there no missed phone calls my phone number is ********** you or them can call any time thanks

Regards,

*********************
Customer Answer
Date: 09/01/2022
Complaint: 17610488

I am rejecting this response because::I have not received any calls from them I have checked vm nothing there no missed phone calls my phone number is ********** you or them can call any time thanks

Regards,

*********************
Customer Answer
Date: 09/01/2022
Complaint: 17610488

I am rejecting this response because::I have not received any calls from them I have checked vm nothing there no missed phone calls my phone number is ********** you or them can call any time thanks

Regards,

*********************
Business Response
Date: 09/07/2022
A Kubota Credit representative spoke to ******************** on 8/29/2022 and explained his account in detail.
Customer Answer
Date: 09/07/2022
Complaint: 17610488

I am rejecting this response because: ****** admitted they told me wrong that account was paid off and that they wasnt refunding my money the wrongly took. I responded this will stand till I got a refund

Regards,

*********************
Customer Answer
Date: 09/07/2022
Complaint: 17610488

I am rejecting this response because:****** admitted they told me wrong that account was paid off and that they wasnt refunding my money the wrongly took. I responded this will stand till I got a refund

Regards,

*********************
Business Response
Date: 09/08/2022
Kubota Credit is sorry that ******************** does not agree with the results of our examination of his account but we consider the matter closed.
Customer Answer
Date: 09/08/2022
Complaint: 17610488

I am rejecting this response because:

Regards, dirty company cant trust the words out of your companys mouth and wont resolve it after saying its your dauly

*********************
Customer Answer
Date: 09/09/2022
Complaint: 17610488

I am rejecting this response because: Regards, dirty company cant trust the words out of your companys mouth and wont resolve it after saying its your dauly

Regards,

*********************
Business Response
Date: 09/14/2022
We will send this information directly to ********************* Thanks.

Customer Answer
Date: 09/14/2022
Complaint: 17610488

I am rejecting this response because:once I get my money refunded back itll be resolved until then no

Regards,

*********************
Business Response
Date: 09/23/2022
******************** has decided Kubota Credit will refund the $325. Please let ******************** know he should receive a check sometime next week.

Thanks,

Gary

Customer Answer
Date: 09/23/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:07/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm just finding out my tractor was repossessed about a month or so ago due to the fact I work out of state, I knew I was behind on my payments and tried to make it right through the collectors one account was for a zero turn mower and one was for a tractor one account was paid up to date and not repossessed while the other was repossessed the debt collector which I called to make right urged me that I had to have a solution by the end of the day and that Kubota may work with Me. We'll I called back and the guy was gone and the woman I spoke with told me call back next week, this is after they had already sent someone to my residence and threatened my wife with criminal charges if they didn't get the tractor and that the cops would be back to get it well she ended up giving it to them all while I was trying to make it right that's illegal in Texas they may do that in other states but not in My state on my property I need to know what actions I need to take against Kubota the debt collectors and the repossession company. I work hard everyday and shouldn't be treated this was because I fell behind thans and have a great day
Business Response
Date: 07/26/2022
Thank you for bringing this matter to our attention. As Kubota Credit Corporation (KCC) values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible. While KCC cannot respond publicly to the customer's concerns out of respect for the customer's privacy, KCC has completed a thorough investigation of this matter. The customer should contact KCC directly should there be any additional questions or concerns.

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Kubota Tractor Corporation is NOT a BBB Accredited Business.