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Business Profile

Septic Tank Contractors

JB Septic Systems Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for JB Septic Systems Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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JB Septic Systems Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My home was built in 2017 and JB Septic was the original service company and I maintained that contract with on time payments. In Jan 2023, I began the process for having a pool installed in my back yard which required the septic sprinkler heads to be relocated. On Jan 27, 2023, I sent an email to JB requesting a bid for this work and I did receive an email acknowledging receipt of my request. After calling to request a response, on Feb 16, 2023, I finally received an email response with a proposed amount for the work I needed. On Apr 6, 2023, due to unforeseen issues, i had to have a new survey proposed and I, again, sent this to JB Septic requesting a bid proposal for the work. On Apr 14, 2023, because I had not received a response and another company seemed more willing to engage with me on my needs, I sent an email requesting to cancel my contract and a refund sent to me. On May 11, 2023, I called JB's office to inquire on the status of my request to cancel and I spoke to ******* who acknowledged receipt of my request and said it was being processed. To date (Jun 14, 2023), I still have not heard from any JB ********** request is asking for the BBB to assist me in opening the lune of communication in getting my refund so that I won't any longer be ignored by them. THANK YOU

      Business Response

      Date: 06/15/2023

      Dear ******************,

      First and foremost, we admit have not handled communication with you up to our company standards, and we sincerely apologize for that. We should have addressed your needs and concerns in a timelier manner. Due to staff turnover and a medical emergency within the organization we failed to get your needs taken care of. While we know there are no excuses for the way we handled the situation we want to make you aware it was not intentional. We have new procedures in place to meet the needs of our customers even during difficult times here at the business. We appreciate your business from 2017 - 2023. Currently we are processing your refund request and you should receive it in 5-7 business days. We hope that other companies treat the relationship between customers and business in a professional manner. If you need any further assistance, please do not hesitate to contact us. 

      Thank you,

      **** Septic Maintenance Inc.

       

      Customer Answer

      Date: 06/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      De ***********************

    JB Septic Systems Inc is BBB Accredited.

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