Reviews

This profile includes reviews for Fitness Connection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fitness Connection has 44 locations, listed below.

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  Fitness Connection

  Houston, TX 77014-1044

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  Fitness Connection

  PO Box 680768 Houston, TX 77268-0768

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  Fitness Connection

  5035 Garth Rd Baytown, TX 77521-9640

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  Fitness Connection

  3900 Spencer Hwy Pasadena, TX 77504-1206

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  Fitness Connection

  333 S Mason Rd Park Row, TX 77450-1746

Review Details

• Review fromDarrell B

  Date: 09/12/2023

  3 stars

  Darrell B

  Date: 09/12/2023

  I an filing a complaint against Fitness Connection for cancelling my membership. On September 3rd I went to workout at Fitness Connection in Austin Texas ***** ****** ***. While working out on the cable crossover machine using both sides right and left with my personal handle straps because I am a germophob. A member came up while I was sitting on the Lat pull down machine connected to the crossover cable machine I was using. Because the gym was not crowded I was working out on both machines until she walked up. I stated to her that I am using the cable machine and she said but you are using both. I said I am but you can have the Lat pull down because I really prefer to work my biceps. She said well I need this machine why don't use another machine.....Wow, I said excuse me! She said I need this machine and I said once again I am using it. This lady was rude and obnoxious and walked away with an attitude.
  Long story short, after about 30 minutes she returns and says to me I am going to use this machine now you have been on it long enough. I said would you please get away from the machine I am still using it. She tried to remove my handle straps which is my personal property and I told her to please not touch my equipment it doesn't belong to Fitness Connection. She was very persistent in trying to take the machine from me even getting into my personal space and trying to remove my handle straps two or three times. I told her to go get the manager after she got in my personal space and grabbed my handle strap which I stepped in front of her and grabbed m handle strap. She leaves and goes to the front desk and a few minutes later they come and talk to me. They ask me my name and for my key fob. I asked why do you need my key fob and he stated to get your information. I said I can give it to you but aren't you going to ask me what happened? He said no I will have my General Manager call you to discuss the issue.

  Fitness Connection

  Date: 09/13/2023

  Hello, thank you for taking the time out of your day to share your experience with us. Looking at your account it shows the account is active and has not been canceled. Fitness Connection does have policies in place to make everyone feel welcome and comfortable when working out. You can see our policies by clicking on this link: https://fitnessconnection.com/policies/member-policies where it states to share the equipment between sets. Let us know if you have any further questions, thank you!

• Review fromMel C

  Date: 08/10/2023

  1 star

  Mel C

  Date: 08/10/2023

  I would give this place a 0 if I could, I canceled my membership for me and 3 of my kids after an accident . I was on the phone 2 separate times for over an hour one of the team members didn’t do his job right and forgot to cancel one of my kids and because he didn’t leave a note now I have to continue to pay 2 more months because of their policy. Worst customer service it’s their way or no way at all !

  Fitness Connection

  Date: 08/30/2023

  Hello, we apologize for any inconvenience this issue may have caused. We do try and document all our phone calls with our members about their concerns and any changes with their accounts. To better assist you, please provide your key tag number and your kids as well to review and locate your accounts! Thank you!
  

• Review fromTareah M

  Date: 08/03/2023

  1 star

  Tareah M

  Date: 08/03/2023

  The wait time for the customer services is an extremely long time. I finally got into contact just to get hit with a 30 day cancellation policy for cancelling on August 3rd. I know somebody is going to reply back with a non genuine response talking about how the 30 day cancellation policy is in the contract etc. and that we are told at the beginning of signing up. The real question is why make the policy to begin with. Logically, you know that policy is a scam because it doesn't make sense for the customer. I moved from my gym and now that gym is over an hour away. I cancelled on August 3rd, which means not only was I already charged for August 1st but I will also be charged on September 1st almost 30 days later for a gym that I wouldn't been to in basically a month. So, I'll have access to a gym over an hour away for an extra like 60 days after cancelling my gym membership. They don't truly care about their customers and will just keep mentioning how it's written in their policy instead of just changing the policy. Poor service. Please don't respond back if all you're going to say that this is "based on the policy blah blah blah". Nobody wants to here a phony response where you don't truly understand where the customer is coming from. I won't even risk transferring the service to a gym that's 20 minutes away from me for the last two months I am forced to have this membership because I don't want them to "accidentally" reenroll me and I'm stuck with this horrible gym cancellation process again! For all I know, there's probably also a fee to transfer and a wait policy. Don't sign up here.

  Fitness Connection

  Date: 08/30/2023

  Hello, we apologize for the inconvenience this may have caused and for the wait time. There are two other ways to cancel which are sending a certified letter or by going to the facility. A 30 days’ notice is required when a cancellation is requested. I'm sorry you feel this way about the policy to cancel. Now to transfer, please provide your key tag number to review and better assist you. Let us know if you have any further questions. Thank you!

• Review fromDerrick G

  Date: 07/19/2023

  1 star

  Derrick G

  Date: 07/19/2023

  Absolutely horrible experience. I will keep it short: 30 day cancellation policy is a fraudulent scam to get additional money without adding any customer value. Not ethical and very poor customer satisfaction from such slum low level financial practices.

  Fitness Connection

  Date: 07/21/2023

  Derrick, we apologize for the inconvenience this may have caused. If there was any miscommunication from the facility let us be the first to apologize on their behalf. A 30 days’ notice is required when a cancellation is requested. This is informed at the time of enrollment and is also stated in the agreement that is sent via email address at the completion of enrollment. We hope this has not caused a poor reflection on our behalf in terms of considering to return as a member with us in the near future.

• Review fromSarah G

  Date: 07/06/2023

  1 star

  Sarah G

  Date: 07/06/2023

  Canceled my membership. When trying to cancel my minors membership computer system messed up and still getting charged fees each month. They hardly answer phone when I call. Today I actually got to speak to a manager.
  If computer system works out when you cancel then make sure you sign no matter what if not they will charge you without a signature. No matter what a manager and associate says. No signature- fee monthly or even charged you don’t make.

  Fitness Connection

  Date: 07/07/2023

  We truly apologize for the inconvenience this has caused. After further review on the additional minor account, we have processed an immediate cancellation and refund. Please review the cancellation confirmation that has been sent to your email. We hope this has not caused a poor reflection on our behalf in terms of considering to return as a member with us in the near future.

• Review fromKhushbu M.

  Date: 07/03/2023

  1 star

  Khushbu M.

  Date: 07/03/2023

  Horrible experience. Cancelled my membership, have photo proof from the register, was charged for 6 months, Visited the club - they agreed membership was cancelled. Have been trying to follow-up with customer service for last 1 month but they don't respond and have not been refunded yet.
  
  Don't recommend this club to anyone.

  Fitness Connection

  Date: 07/05/2023

  Hello, we apologize for the inconvenience this may have caused. If there was any miscommunication from the facility let us be the first to apologize on their behalf. We do try and document all our phone calls with our members about their concerns and any changes with their accounts. To better assist you, please provide your key tag number to review and locate your account! Thank you!

  Khushbu M.

  Date: 07/10/2023

  Like I said, account is 6 months old and I don’t have tag number. You can pull using my phone number:7**SSN**

  Khushbu M.

  Date: 07/10/2023

  Facility was great. Customer service did not do what they promised. Even after several follow ups on response
  
  Like I said, account is 6 month old and I don’t have Tag details. Please lookup using phone number 7**SSN**

  Khushbu M.

  Date: 07/10/2023

  This is not a issue from Facilities. They responded as soon as they came to know. Issue is from customer service
  
  I had to wait for 2 hours to talk to someone. They promised me to call back, never heard and this is going on for months now
  
  No email responses as well
  
  Like I said acccount is 6 months old and I don’t know tag number
  
  Please use my phone number to pull: 7742517960
  
  

• Review fromJesus L

  Date: 06/17/2023

  1 star

  Jesus L

  Date: 06/17/2023

  they take A LOT of money from you and claim its "non-refundable"
  they left me with $6 after taking $106 from my accounts without my knowledge
  the only part thats non-refundable is the membership enrollment fee. this isnt a enrollment
  i want my refund
  i want my money back

  Fitness Connection

  Date: 06/20/2023

  Hello, we would like to thank you for taking time out of your day to share your experience with us. Every member is of value to us and it is our most sincere apologies you were left with an impression otherwise. We apologize for any inconvenience this issue may have caused. Our policy does state the amount and date of which the annual fee deduction will take place. This agreement is sent to you at the time of enrollment via email. We hope this does not affect your relationship with Fitness Connection going forward!

• Review fromKrystal B.

  Date: 06/05/2023

  1 star

  Krystal B.

  Date: 06/05/2023

  I had a horrible experience with the gym and facility. The facility is never kept clean, weights are everywhere and there is not a proper process to file a complaint. The managers do not report issues or resolve them. I filed multiple complaints and not 1 was ever forwarded or resolved. They actually cancelled my membership because i lawfully enforced my right to make a report. I cannot recommend this business to anyone and there has been no follow up with me from anyone from corporate to even let me know if they are looking into the matter. I will continue to look into all of my rights regarding this matter and make sure i receive due process and acceptable communication. I would recommend anyone to use another company when it comes to your gym needs because this is a problem at all locations with how the facilities are managed.

  Fitness Connection

  Date: 06/06/2023

  Hello, we apologize for the inconvenience this may have caused. Thank you for taking the time for writing this review in regard to the Humble location. We will rectify this issue, and this has been sent to the right department to be further looked into. Thank you.

  Krystal B.

  Date: 06/12/2023

  Thank you. Please feel free to contact me by phone or email as I will work with you to help resolve any further issues.

• Review fromGordon B

  Date: 05/13/2023

  1 star

  Gordon B

  Date: 05/13/2023

  I am 77 years old and a member at the Bissonette facility. I tried to take one of the folding chairs outside the office complex to use on the carpeted floor. An employee told me I could not do that. Anyone care to explain?

  Fitness Connection

  Date: 05/15/2023

  Hello. We would first like to thank you taking time out of your day to share your experience with us. Every member is of value to us, and it is our most sincere regret you were left with an impression otherwise. We will rectify this issue with staff to coach better service since there should be no issue as long as the chair is returned. Moving forward you will see change. It is our hope you will continue to grow with our Fitness Connection team and this issue has been passed along to the club manager. Thank you!

• Review fromSharon R

  Date: 05/05/2023

  1 star

  Sharon R

  Date: 05/05/2023

  The company only cares about getting your money. Poor customer support.

  Fitness Connection

  Date: 05/11/2023

  Hello, we apologize for the inconvenience this may have caused. Every member is of value to us, and it is our most sincere regret you were left with an impression otherwise. Please provide your key tag number to review your account and further assist you! Thank you!