Complaints

This profile includes complaints for Service Corporation International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Service Corporation International

  1929 Allen Pkwy (corporate Office) Houston, TX 77019-2506

• 

  Service Corporation International

  8303 Katy Fwy Houston, TX 77024-1901

• 

  Service Corporation International

  5100 North Fwy Houston, TX 77022-2605

• 

  Forest Lawn Memorial Park & Funeral Home

  4955 Pine St Beaumont, TX 77703

• 

  Wulff Funeral Home

  2195 Woodlane Dr Woodbury, MN 55125

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For two years now, Dignity Memorial of Tuscaloosa & Northport Alabama has been harassing threatening and my family. We kindly asked them and other businesses associated with them to STOP calling and sending us mail advertisements. Even after filing a complaint with ******* ***, dignity memorial continues to harass my family with mail or calls concerning their business. Their nonstop harassment could be considered a threat. Yesterday, once again, more mail from dignity memorial even after asking them to remove my family's name from their advertising mailing list. If dignity memorial corporate office does not about what some of their people/employees are doing by continue to harass and threatening me and my family, well now you know. I will continue to collective my evidence until this nuisance business harassment is finale resolved.

  Business Response

  Date: 06/12/2025

  We have added *** ****** and her mother to our DO NO CONTACT list. 

  Business Response

  Date: 06/12/2025

  We have added *** ****** and her mother to our DO NO CONTACT list. 

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I, ***** ****** is Not satisfied with this business response. Even though they have stated they will remove our names to their do not contact list, it will be short lived. A few weeks or months from now this business harassment will continue. So I wanted this complaint to remain in file, because my next step will be legal action and I want this complaint for my records. 

  Regards,

  ***** ******
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  
  
   

  
  

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I, ***** ****** is Not satisfied with this business response. Even though they have stated they will remove our names to their do not contact list, it will be short lived. A few weeks or months from now this business harassment will continue. So I wanted this complaint to remain in file, because my next step will be legal action and I want this complaint for my records. 

  Regards,

  ***** ******
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  
  
  
   

  
  

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im the legal spouse & next of kin for my late husband, and I paid $2,995.15 in full to ****-*********-******** Funeral Home (a Dignity Memorial location) on 5/3/25, for cremation services. Despite this, I was repeatedly treated secondary to his estranged mother, who had no legal authority & had only reentered his life two weeks before his death.She was allowed to schedule the arrangements meeting, was contacted first for every step of the process, and was even permitted to pick up her portion of his remains on 5/8 a full day before I was allowed (5/9). I called ahead of time and explicitly stated that, as his legal next of kin, I wanted to schedule the arrangements meeting, & mentioned that I had family traveling from out of town for it. They ignored me completely. I was sidestepped then, & continued to be throughout the entire process despite being both his spouse and the person financially responsible for his cremation.I submitted feedback through their internal survey on 6/2. That day, I was contacted by a corporate Dignity Memorial representative asking me to share more details, which I did. My message was respectful, specific, and made it clear I had been dismissed and disrespected. I received no response.On 6/6, I posted a public review. By 6/9, I observed the business replying publicly to other reviews while continuing to ignore me. I reached out again privately on 6/10 and was again met with silence. To this day, no one from the business or corporate has acknowledged my complaint, or responded or followed up on my *********** this point, I am requesting a full refund of $2,995.15 for the services. Im the legal spouse and the person who paid, and I was treated like an afterthought throughout the entire process. I was disrespected as a grieving widow, ignored by the very business I paid, & pushed aside in favor of someone who had no legal or financial role. That combined with the complete failure to respond to my complaint is absolutely unacceptable.

  Business Response

  Date: 06/13/2025

  Location Management has worked with Ms. Gilliland to resolve her concerns. 

  Customer Answer

  Date: 06/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23451792, and find that this resolution would be satisfactory to me.  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son **** ******* is Buried at *************************************** in ***********. Im so tired of going g to his Grave site and it be full of Garbage overgrown Grass and Weeds I cant get anyone to fix or address this issue today was ***** Birthday and Im already extremely upset then to see his grave site look like this was the final straw this is unacceptable.

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our father died in March 25, 2024. We used the funeral services of Lima Family Milpitas-**************** following the passing of our father, ******* ******* *********, at a cost of $21,051.99. This amount included a payment of $3,816 covering various embassy fees, as well as the preparation and transfer of her fathers body to the ********************* for the return to his home country of ***********. The body was to be flown via ************************* from ************* to *************, via *************************************************************, with a layover of approximately fourteen hours. My fathers body arrived at ************ Memorial Homes in ************ on April *******. It was at that time that we learned of the state of our fathers body.According to the local funeral home, his face was deformed and melted, and all clothes were soaked. Neither the body, nor the casket, contained any protective barriers, like bubble wraps or Styrofoam.We have sent them a demand letter but there was no response from the mortuary. We dont want this to happen to another family who would use their services. We want the mortuary to pay us for the emotional damages it caused us.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing a formal complaint against Dignity Funeral Services ***** located at *******************************, **************************************, regarding a service I paid for in full and have yet to receive, despite repeated follow-ups.On December 4, 2024, I purchased a cameo photo for my babys grave marker through the funeral home and paid $1,040 in full. After more than a month of waiting, I was informed on January 17, 2025, that the original photo we submitted was not of high enough quality. We immediately provided a higher-resolution replacement photo on that same ****** is now mid-April 2025, approximately 4 1/2 months later, and we still have not received the cameo photo. We have contacted the funeral home multiple times requesting updates, but we are continually told either that there is no ETA or that it is still being worked on. There has been no clear explanation, no accountability, and no sense of urgency.Adding to the frustration, we have seen that other babies buried after our child have already received their cameo photos, which makes this delay even more difficult to understand and emotionally painful.I am requesting a specific and guaranteed timeline for delivery or some sort of compensation/refund for not delivering my purchased good in a timely manner.This experience has only added to the heartbreak of losing a child, and I am disappointed by the lack of communication and care shown throughout this process. I appreciate the Better Business Bureaus assistance in helping resolve this matter.Sincerely,****** ****** Phone: ************** Email: ***********************

  Business Response

  Date: 05/19/2025

  Please See Attached

  Customer Answer

  Date: 05/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********* ****, daughter of the late ****** ****, who was taken to Del ***** Funeral Home on Saturday night, March 29, ******* family and I visited the funeral home on Sunday, March 30, 2025, where you informed my mother, ****** ****, that you would acknowledge her marriage to my father if she provided a valid marriage certificate. You assured her that, as his first ***** this documentation would allow us to pay our respects. In addition, you stated that if there's any problems with *** ****** the "wife" to ****** ****, we would need to go to the police for further assistance. Due to the ***** ****** holiday on Monday March 31, 2025, my mother was unable to obtain the certificate until Tuesday, April 1, 2025. When she returned with the document, she was told that it's no longer valid and any updates on my fathers cremation would need to come from *** ***** ****** ****** whom you stated was considered the "wife" because she was handling the financial arrangements.Despite our repeated requests, my brother and I were denied the opportunity to say our final goodbyes to our father. You continuously directed us to *** ****** who insisted on being present for our farewell. We respectfully requested just five minutes alone to say goodbye, yet this request was ********* the Director of the funeral home, I ask you directly: Why were my brother and I prevented from seeing our father before his cremation?

  Business Response

  Date: 04/18/2025

  Please see attached response...

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I have contacted Ms. ****** ******* via phone call however she is out of office all week this week. I'll make contact with her again next week when she returns to the office. 

  
  Regards,
  
  *********
   

  
  

  Business Response

  Date: 05/15/2025

  Please See Attached

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I did attempt to reach *** ******* several times in which *** ******* was out of the office earlier this month. I returned her calls and haven't heard back from *** ******** I contacted *** ******* on 4/29/25, she was out of office all week. Then again on 5/5, 5/6, and 5/7, in those instances she was busy and would return the call. After 5/7, I have not heard from *** ******** 
  
  Regards,
  

  *********
  
   

  
  

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Laurel **** fails to tend to customers once they attain their money. Their management team is very discriminative and when contacted about meetings face-to-face, they hide in their office or at another location. They refuse to take calls or reply to phone calls. They decline any wrongdoing on their end because they aren't the ones receiving their own service and don't understand. They don't respect people's religious beliefs. They fail to adhere to their own cleaning 'policies'. We are almost in the middle of March and I still see Halloween and Christmas decorations around, meanwhile, our 3 small (literally 3x3 inch) led flowers were removed from my nephew's stone. There's stone and plaques EVERYWHERE with decorations outside of the vases and they have been there for several months, untouched. I'm not asking for those to be removed as they are placed with love (as all our decorations) but I do want them to stop targeting us and I am requesting a change a policy. We constantly visit our loved ones so we aren't going to leave the area unattended or sloppy like Laurel **** staff does for all the other people. Change the clean up policy to twice a month and we guarantee to remove anything to allow for your 'maintenance' which is the reason you supposedly clean. Either that, or actually stick to ONLY one day a week and not whenever your racist groundsmen feel like because, yes, they are racist. And they're hostile. If nothing is changed, I will definitely take this to the media so that the community is made aware of your discrimination and take their loved ones elsewhere. I do not want others to have to deal with what we do. They deserve to be able to mourn, grieve, and celebrate the life of a lost loved one however they deem necessary.

  Business Response

  Date: 03/19/2025

  As stated in our previous correspondence, we maintain that there has been no wrongdoing on the part of the cemetery regarding the policies and procedures for clearing decorations. We have made attempts to schedule a meeting with Ms. **** to address her concerns, however, we have not heard back from her. We will continue to take action to ensure that all gardens and grounds are consistently maintained in accordance with our established rules and regulations.

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  ******, I prefer email correspondence as that is easier to keep track of and can be replied at both of our conveniences. If you need my email address to schedule this meeting, let me know and I will gladly provide it. Otherwise, please provide a few slots of availability on a weekday around 4:30PM or a weekend before 2PM. Thank you!
  
  Regards,
  
  
   
  

  Business Response

  Date: 04/11/2025

  ******* **** BBB # ******** - General Manager has called and email Ms. **** with no success in connecting at this time.

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I have yet to receive any email from you. Please reach me at ******************* Thank you.

   
  Regards,
  
  
   

  
  

  Business Response

  Date: 04/24/2025

  Additional response in regard to *** ****

   

  There has still been no communication from *** ***** I (General Manager, ****** *****) have called her and I have emailed her which she has expressed is the mode communication she prefers.  I am allowing her the liberty to reach out when she is ready. I believe that I have made reasonable effort to reach her to resolve her concerns but there has been no opportunity yet to address this matter.

   

  Thanks!

   

   

  ***** ******** Senior Client Support Specialist O ************   1929 ***** Parkway *******, TX 77019

  
  

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I can guarantee I have not received any email correspondence of any form. You can simply reply here, as this organization does maintain track of communication. Please advise what day starting 5/5/25, you would like to meet. As a reminder, on a weekday, we can meet at 4:30PM. If it's a weekend, I'm available any time before 3PM. I believe this is a reasonable request that can be replied to via the BBB. I expect your response. Thank you.

   
  Regards,
  
  
   

  
  

  Business Response

  Date: 05/05/2025

  Hi!

   

  Response for Ms. **** concern

   

  In accordance with our privacy policy, we cannot communicate via the BBB portal to ensure that personal information is secure and protected. We have done our due diligence to contact Ms. **** via email, per her request, and via phone. We await Ms. ***** response via email or phone call to address her concerns.

   

  Thanks!

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  What is your email address?

   
  Regards,
  
  
   

  
  

  Business Response

  Date: 05/07/2025

  You may reach out to ****** ***** @ ************************************************************************

• Initial Complaint

  Date:02/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported the issue regarding the headstone on my parents grave site with the funeral home 5-11-2024. I have not received any results.

  Business Response

  Date: 02/27/2025

  Management worked with Mr. ****** to resolve concern. 

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My older brother, ******* *******, was buried on 9-13-2024, and at the funeral, the family and I were told the plaque for his niche would be completed in 6-8 weeks. It has been over 14 weeks, and I just found out they never finished the plaque and have not even started. My sister-in-law completed the necessary form three times and still no plaque has been ************ siblings and I have been grieving over this issue, and this adds insult to injury. I contacted the mortuary via email and phone, and they never got back to me.

  Business Response

  Date: 02/20/2025

  ******, the family service counselor, has been in communication with the decedent's wife to get the VA memorial form signed. She has not signed it nor responded back ****** mailed the form with a return-stamped envelope but has still not received a response. She will try again and will also update *** ******.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother and I pre-purchased her funeral arrangements through ***** ******* Funeral Home some years ago. Dignity/****** **** acquired her contract and performed her services choosing to align with a family member who fraudulently produced his POA which was unknown to the rest of her children (3) that it had been changed from my name to his. It's my belief he was refunded the parts of her service he chose to refuse from what she chose & paid for. I was treated terribly by this funeral home as her only daughter and over her financial and medical affairs for the majority of her adult life. 2 of us were not even informed of the day of her service my design. As a token of an apology, Laurel **** shipped me some of her remains, but sent it to the wrong address. The list of what all went wrong with her service which she took seriously was ruined for those of us living. I live in **** now, and drove to ****** to visit her "nich" where her urn is placed. The only way I was able to find it was because I helped pick it out for her. I was very sad, mad and extremely disappointed there was no engraving performed to her marker. She passed away 8/18/24. I am having to resort to BBB as I am not getting anywhere with either ********************** or Dignity Memorial **************** and after several calls to *********** Funeral Home who handled her service. Her children deserve to know why her grave marker isn't engraved and a simple answer and plan would suffice. This is happening now especially with us deciding whether or not we want to attempt burial services for her loving son (our brother) who unexpectedly passed away this past Sunday. Most of our family is buried at *************, but this is beyond ridiculous what this company has put our family through at such an awful time of losing our beloved mother.

  Business Response

  Date: 02/20/2025

  General Manager is working with Ms. ****** towards resolution and has been in communication.