Complaints

This profile includes complaints for Service Corporation International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Service Corporation International

  1929 Allen Pkwy (corporate Office) Houston, TX 77019-2506

• 

  Service Corporation International

  PO Box 130211 Houston, TX 77219-0211

• 

  Wulff Funeral Home

  1485 White Bear Ave N Saint Paul, MN 55106

• 

  Mead Mortuary

  36930 Irwin Rd Barstow, CA 92311-1767

• 

  Cedar Lawn Memorial Park

  48800 Warm Springs Blvd Fremont, CA 94539

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter ****** ******** ******* passed away on 11/15/22. I purchased a funeral bench for internment of her ashes. My daughter was married at the time, but separated from her husband. Laurel Land advised me her husband would need to sign a form to have her interned, we also discussed having her name and date of death and date of birth inscripted on the bench. Laurel Land failed to mention he would also need to sign for the inscription. I have all signed copies of the contract and in the meeting with family member Mr. Anderson stated her name and date of birth and date of death was included in the price. Each time I speak with Mr Anderson he has a different version. They are now refusing to put her name on the bench that I purchased

  Business Response

  Date: 01/04/2023

  Local management resolved concern with family.

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,

   

  My daughter's name has still not been engraved on the bench that I purchased. 
  This complaint is Not Resolved until that happens. I have been given several conflicting statements by management and their representatives.
  
  
  
  
  
   

  
  

• Initial Complaint

  Date:12/23/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company provides a mortuary/cremation service. However, they treat the deceased person like garbage. My brother passed away on Nov 1, 2022 and was transported to ******* ******** **** * ******** for cremation. They promptly threw his remains into a freezer letting it decay for fifteen days without notifying me. After that, they let him decay for another 3 weeks before scheduling the cremation. The also refused the next of kin needed documents to file for military benefits.
  
  Another member previously paid for the cremation but as next of kin I needed a copy of the charges to file for veteran cremation benefits. After letting my brother decay in a locker for weeks, the funeral director refused to give me a copy of the bill or a letter stating the amount. After that refusal, I discovered that the ******* ******** **** * ******** has at least 58 Better Business complaints and are NOT A CREDITED BBB BUSINESS. I also discovered that the business is listed as INACTIVE with the ******* *********** ********** and has no business license listed at the ******* ***** ** ******* ********* * **********
  
  There is obviously something wrong with this company and I would not recommend them to anyone. They treat you and your deceased family like garbage and cause more grief than anything else in a family death. I plan to sue for emotional stress but wish to warn every one to please check this business out before contracting their service. You'll be happy you did. It will probably save you a very bad experience.

  Customer Answer

  Date: 12/27/2022

  Better Business Bureau:
  
  
  
  This letter is to inform you that Service Corporation International has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/23/2022 and assigned ID ********.
  
  
  
  Regards,
  
  
  

• Initial Complaint

  Date:11/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad died 3/22; buried in Veterans section on the cemetery. 3 months after funeral, his marker had not been placed. No one could tell me why. 2 weeks and many phone calls later I was told it had never been ordered. They would get it ordered immediately and let me know when it arrived & was installed. I’ve called several times, been told still waiting. Now 10 months have passed I’ve called and been promised call backs every day. No one will tell me what is going on. I live 3 hours away, it’s nit easy for me to just run up and check on this but I want my dad to be treated with the respect he deserves

• Initial Complaint

  Date:11/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning,
  
  
  On September 9/9/2022 my Son *******  ******* was a victim of homicide and shot up as he drove to work in his car. I buried my Son at
  Caballero Rivero Woodlawn South & Woodlawn Park Cemetery South on 09/24/2022. It cost me well over ten thousand dollars to do so. As a result on that day we had to wait an whole hour with our funeral party to lay him to rest on their site. Reason being is because the funeral home double booked two burials at the same time at the same location on the same date. Please keep in mind This is one of the top rated cemeteries in our city. I cry myself to sleep Day in Day out because it’s Dragging and prolonging the pain of my “TWIN” son not being laid to rest properly…
  
  Now that he has been laid to rest the cemetery is now requesting that his headstone be only 28x38x4 in which all the headstones in that range are sunken in the ground. These headstone are very expensive and for the same amount I could get a standing one that is more sturdy and will hold above ground so that I won’t have to later on replace the headstone due to its deteriorating conditions. However, I asked to speak with the General Manager or owner of the cemetery to help resolve this issue. I’ve made numerous attempts to speak with them even left mu contact information to return my call still no response. Only a manager by the name of Lina who I had to go to the site to make contact with her. She later sent over a requirement of the headstone allowed and told me that’s all she could send me and that’s the contract for the plot purchased. She was very rude!!! I’ve been contacting the cemetery no responses just transfers to voice mails. No help from anyone.
  
  Not to conclude this is a double plot and the way this situation is being handled I don’t even think I would want another one of my relatives to be buried there let alone in that additional double plot the way I’ve been so rudely handled during my time of bereavement

  Business Response

  Date: 12/06/2022

  Hello,
  
  This concern has been looked into by Local Management. 
  
  Thanks!
  
  
  JESUS ********
  Client Support Specialist
  O 713.525.5518    C ************  
  
   
  

• Initial Complaint

  Date:10/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid westminster mortuary in full to order a plaque for my moms death they told me it would take 6 months . No one ever called me and when I called them they didn’t order it . I wanted to place her ashes on her Birthday now I can’t . They told me they would order it but didn’t know how long it would take . They do not care !!!

  Business Response

  Date: 12/22/2022

  Local management resolved concern with family.

• Initial Complaint

  Date:10/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date = 5/20/2022; My siblings and I purchased a companion grave marker for our parents who are both buried at Memphis Memory Gardens. The total cost of the product was $3,355.83. We made 3 installment payments beginning 2/12/2022, another payment on 2/21/2022 and final payment on 5/20/2022. The marker has still not yet been delivered and MMG has not provided a reasonable explanation as to why (other than delay due to COVID) however, the timeframe is still unexecusable. We have made numerous inquires about the status and are always told only that it has been ordered. MMG has not follow up on the status to keep us informed nor have they made any attempt to resolve this matter. When I asked for the phone number for their supplier so that I could check MMG would not provide me with their contact information. This has been a very frustrating and hurtful situation. MMG shows no empathy or concern for their customers and the fact that this account has been paid in full since May 2022, yet we still have no product obligates them to resolve this matter immediately. I visited MMG on 10/10/2022 to follow up again and was told that the marker was now sitting in "storage" in Virginia and it would be at least another 3 weeks or so before they could get it and whenever they did receive it, the timing of placing the marker on the graves would be contingent on whether or not they (MMG) had the granite base available at the time which could cause more delay. This is not acceptable and we are contemplating seeking legal counsel if not resolved immediately. This issue raises concern as to whether MMG could be involved in unethical practices with the money they are receiving from their customers. I have attached a copy of my complaint in more detail along with a copy of the contract and receipts as supporting documentation. I hope no other families encounter this awful experience with MMG. Please help us to get this resolved immediately. Thank you.

  Business Response

  Date: 11/08/2022

  Management resolved concern with customer.

• Initial Complaint

  Date:10/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother Russell ****** ******** passed on 11-11-2022 the total services were paid for and marker was ordered. In March I was informed that it fell between the cracks. Okay I understand. It was reordered. See copy of email. Then I followed up in May see that copy of email.PLEASE HELP ME!!!! Chad S**** is the head person in charge executive management. I left a message for him yesterday. NO RETURN CALL....
  
  Thanks!
  ********* **********
  
  *********,
  
  Im sorry Im still checking on the marker. All of our admins are off today so I cannot get a straight answer. As soon as I hear something I will let you know!
  
  
  
  From: ********* **********
  Sent: Tuesday, March 22, 2022 5:20 PM
  To: Hawkins, Andrea
  Subject: Re: Headstone
  
  
  
  Headstone
  
  Hawkins, Andrea
  Attachments
  Mar 22, 2022, 3:54 PM
  to me
  
  Let me know! Thank you *********…..
  
  
  
   

  Business Response

  Date: 10/31/2022

  Services have been rendered and Management is reaching out to confirm with Ms. Cartwright.

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in April, 1999, twenty three years and 5+ months ago, upon my late mother's passing, I was looking for a cemetery plot for her. Since I remembered my older friend, My The Vuong, had intended to sell her plot at Oak Hill Memorial Park (as she planned to move to Indiana State); I contacted My The ***** and we mutually scheduled an appointment with The Oak Hill Memorial Park Staff to complete the necessary paperwork for this transfer. My The Vuong, the former owner of the plot (located at Tier "C", Grave # 4, Addition to Section R) and myself, we both met with a Benefit Counselor named Howard *****, who took us to the person in charge, Robert Silva, who performed the transaction. After hearing full explanation from both of us (that Mrs. My The ***** wanted to sell her plot to me prior to her moving to Indiana), Mr. Robert ***** finished the documents for us. It was on 4/22/1999.
  
  
  Now, my brothers and sisters want to take our late mother's remains to a church in Vietnam. I contacted Oak Hill for disinterment and followed by a cremation. I was very shocked as my request was denied, with the reason: I do not have an ownership title transfer to my name. Despite the documents signed by My The ***** (former owner), myself and the person in charge at that time who was Robert ***** and witnessed by Howard *****, Oak Hill claimed that my documents are not sufficient. I had two meetings: -9/19/2022 with Ms. Joyce ********* *******. -9/23/2022 with Trina ****, Ms. Gabrielle ****** and Phu ****. I tried to explain to Oak Hill staff that the business of transferring the title was done at Oak Hill, administered by The Oak Hill Memorial Park Staff, and the document shows both My The *******, the former owner, and myself' signatures. If there is any missing document, that was due to the mistake of Oak Hill Memorial Staff, not my fault. They still denied me with the reason mentioned above, despite 23+ years ago without any issues.

• Initial Complaint

  Date:10/01/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2021, we used ********* ******* **** to purchase a burial plot for our son. Since he predeceased us, we decided to purchase for us as well. This is our family cemetery. We finished with our son's plot. Then requested a stacking plot for us beside him. We were told by the salesman that they did not offer double plot in this part of the cemetery. We then asked about the 15% preplanning discount offered on their website. He said he checked, but that we couldn't use that. It was an awful, grievous time to be burying your 19 yr old son who died from injuries sustained in a car accident. We finished our purchases and left.
  After his burial, during one of our visits to the grave site we noticed that just a little ways to the right of him was a double plot. On further investigation....more double plots in his area. Definitely lied to by the salesman. We purchased grave markers from another place. His refusal to sell us the double cost more for the land & the markers.
  Last Weds our visit resulted in us finding a damaged cameo on our son's marker. We searched the area; found 2 pcs of a porcelain cameo but they belonged to another marker just off to the left of his. We reported the damage to the office. They took our info and said they'd call. One week later I called them. The woman working with me was kind and understanding. Said she'd help file for damages. She got his name & had another woman helping to locate his info. Then I was transferred to another woman. She was not kind. She said they are not responsible for any damage done to any marker or grounds on the property. She said it was the law and that I could come in and read it for myself. She didn't know why they didn't tell me that in person the week before or why they were helping me with the damages....but I know it is because I didn't purchase a marker from them. ******* ******* ******* clearly states they are responsible and cannot waive their liability. We are working to resolve our damages

• Initial Complaint

  Date:09/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looking to get a bonze plaque that was ordered on 7/13/2022 for my deceased brother's niche. We laid my brother to rest on 11/1/2021 and began the process of ordering the product in April of 2022. In actual, we finally got the order confirmed and paid for 7/13/2022. Since then, we've been given the run around and now being told that we can expect something end of November, early December with no actual reason as to why it's taking so long as we were told it would be expedited by the Assistant Manager, Lilly Nuevas.I would like the job completed ASAP and a credit issued for my time through all of this.Paid $205 on 7/13/2022Contract: ************Order Item ID: *******Customer: **********Family/Project Name: **********************: ************** Manufacturer: Matthews International

  Business Response

  Date: 01/06/2023

  Local management resolved concern with family.

  Customer Answer

  Date: 01/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.