Natural Gas Companies
CenterPoint Energy, LLCInformation and Alerts
Service Area
- Harris County, TX
Alert Details
This business has 1 alert.
Pattern of Complaints
Beginning at the
end of 2021 and continuing to date, the BBB of Greater Houston & South
Texas has received numerous disputes that exhibit the following patterns. While the patterns
are still present in current complaint/reviews, the BBB has noted the following
patterns are trending down.
According to
consumer’s complaints and reviews, they allege:
- Technicians do not keep appointments as
scheduled. These complaints collectively highlight issues such as
missed appointments, lack of communication, errors in service orders, and
the resulting inconvenience and hardship faced by customers, including
financial loss, cold weather exposure, and risk to vulnerable individuals. - CenterPoint Energy faces backlash for poor customer service, unreliable service, and high prices. Customers report frequent outages, long wait times, unhelpful staff, billing problems, and a lack of alternatives due to the company's monopoly. Many are seeking better communication, transparency, and accountability, with some pursuing legal action.
Important Information
Additional Info
The BBB has recently been made aware, via
Scam Tracker notifications, of a company or individuals who are identifying
themselves as Centerpoint Energy employees.
CenterPoint Energy would like you to know the following:
Tips for Spotting Utility
Scams:
1. DO NOT communicate or interact with suspicious
phone calls, emails or text messages. Scammers can manipulate
caller ID, but you can be sure you’re truly speaking with CenterPoint
Energy by hanging up and calling the phone number on your
bill.
2. Ask to see identification before allowing a utility
worker near you or into your residence. You
can always call CenterPoint
Energy and ask if an employee was authorized to visit your
home.
3. Our phone agents will NEVER personally request banking
or credit card info over the phone. INSTEAD,
we transfer customers to an Interactive Voice Response system to collect
payment info.
4. Our agents will NEVER ask for payment via:
- Cash
- Money wire transfers
- Prepaid debit cards (Green Dot cards)
- Gift cards (Amazon, etc.)
- PayPal, Venmo, Square Pay or Apple Pay
5. We will NOT disconnect your services without
first:
- Mailing you a bill, noting your account is now
overdue. - If the balance remains unpaid, we will mail you a
DISCONNECTION NOTICE, stating the approximate disconnection date and
time.
6. Some customers are more likely to be targeted by
scammers. Be especially proactive in alerting these members of
your community about public utility scams:
- Senior citizens
- Non-native English-speakers
Get details
about known scams at Common EnergyScams.
Additional Info
CenterPoint Energy Contact Numbers: Corporate Claims Department 713-207-7722 or 888-861-0498 Hours Mon - Fri. 7:00 a.m. - 5:00 p.m. Power Outages or related services issues 713-207-2222 Natural Gas Service 713-659-2111 Electric Service 800-332-7143
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