Complaints

This profile includes complaints for Panini America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Panini America

  5325 FAA Blvd Ste 100 Irving, TX 75061-3608

• 

  Panini America

  , Irving, TX 75061

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened a box of cards almost 4 years ago (05/06/2021) and received a redemption card. I filed the redemption on their website immediately. I still have never received anything from them. I opened an inquiry on 10/22/2024. I received an email on 12/3/24 stating that it has been escalated so I can get further assistance. I never heard back from anyone and still have never received anything from them. Would like to get this 4 year long dilemma resolved.

  Business Response

  Date: 01/27/2025

  Hello,
  
  We are very sorry to see that we were not able to fulfill the original redemption, but we are sending you an equal value replacement as requested.  Please let us know if you have any questions.
  
  Thank You

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 packs of cards from the company. The item showed a pack of cards on the website and was called a pack. When I had not received the cards, I inquired about them with the company and they told me my purchase was a digital purchase. However, it did not indicate anywhere on the site that this was a digital purchase and the photo description showed a physical pack of cards. Furthermore, the digital download was not even in my account. I contacted the company and they are refusing to refund me.

  Business Response

  Date: 01/24/2025

  Hello,

  The purchase you made was for the *** Football Packs.  All *** purchases are digital products, and the digital products are added to your online account which you can access after visiting the Blockchain tab at the top of our homepage.  Please let us know if you have any other questions, or you can give us a call at ****************.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a case of absolute. Was supposed to be an insert in 1 to 3 packs. There were 24 packs per box 8 boxes and didn't get not 1 insert. Or a guaranteed case hit. Panini is nothing but a scam team that want you spend alot of money and do nothing when they obviously messed up the case of cards. Smh it's ridiculous they are ruining the hobby and ripped me off pretty bad.

  Business Response

  Date: 01/24/2025

  Hello,

  If you are missing any product(s) that is guaranteed to be included in your purchase, please create a ***************** Ticket on our website.  (******************************)  Please let us know if you have any other questions, or you can give us a call at ****************.

  Thank You

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2023, purchased a Panini 3 and 2 baseball card box. Part of the box is a code to redeem a signed card. I have been in progress for nearly two years now and have exchanged emails but have yet to come to a resolution. Would like a suitable replacement card or a full refund if they are unable to fulfill their end of the transaction.

  Business Response

  Date: 01/17/2025

  Hello Mr. ****************** are very sorry for the inconvenience and the time it has taken to fulfill your redemption.  We will be sending you a replacement ASAP.  Please understand that we are working extremely hard to get caught up on all of our outstanding redemptions, and it has been a lengthy process.  We hope you receive this replacement very soon and please let us know if you have any questions.  Your replacement should be shipped out today.

  Thank you so much for your patience, and we hope you love the card!

   

   

  Customer Answer

  Date: 01/24/2025

  I have reviewed the business response and accept this resolution. I received a replacement card today 1/24. I am not sure if it is quite as valuable, but it is a good card and much better than waiting in a queue for 2 more years. Thank you 

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent in a factory damaged card approximately a few days after 08/14/2023. Contacted PANINI customer service **** multiple times over the past year (2024) Id say at least 5 times via telephone and email and always get with same response. We can send your card back. Im tired of the run around and my card has lost significant value since I originally pulled it out of a PANINI pack in 2023.PANINI apparently doesnt care about quality control and they obviously dont care about making their customers wait. I have been waiting for almost 18 months at this point with ZERO resolution or attempts by PANINI to make it right whatsoever. Just sad that PANINI cares more about getting the consumers money than customers satisfaction. All Im asking is to get a replacement (should be in the value that it was back in 2023 when originally pulled) in a timely manner. I dont think thats too much to ask. Ive already lost tons of value on this card (1st round, 1st draft pick - ******* - ***** ********) due to the amount of time that has passed

  Business Response

  Date: 01/17/2025

  Hello Mr. ********************* style="font-size: 0.875rem;">We are very sorry for the inconvenience and the time it has taken to fulfill your ticket.  We will have to send you a replacement, as we do not have another copy of your original card.  Please understand that we are working extremely hard to get caught up on all of our outstanding tickets, and it has been a lengthy process.  We hope you receive this replacement very soon and please let us know if you have any questions.  Your replacement should be shipped out within the next several days.

  
  Thank you so much for your patience, and we hope you love the card!

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Panini America for their inadequate customer service, unresolved claims, and repeated disregard for their own policies. As a dedicated collector who has spent substantial money on Paninis products, I am appalled by their actions and lack of ******************* are the specific issues:1.Ticket ID *****: I reported a quality control issue with a case of cards I purchased. After initially denying my valid claim, Panini sent me a replacement card valued at just $1. This response was insulting and entirely inadequate given the circumstances.2.Ticket ID ******: I submitted a claim for a factory-damaged card numbered /25 that was purchased from a box break. Although Paninis representatives acknowledged the damage was factory-related, they denied the claim. When I called, I was told to resubmit the the claim, which was subsequently denied again. I was given conflicting explanationsfirst that the damage was valid, then that the card was purchased through a third party. This inconsistency demonstrates deliberate avoidance of ************************ *******, *******, and *******: These claims have been sitting unresolved in Paninis queue for over six months. Despite calling and being assured action would be taken, I have received no updates or resolutions Panini Americas own policy states they replace factory-damaged cards on a card-for-card basis within 12 months of product release. However, they have consistently failed to honor their policy, instead providing excuses and forcing customers into an endless cycle of resubmissions. Their representatives have repeatedly lied in both written and verbal communications, leaving me frustrated and feeling disrespected.For two years, I have faced nothing but neglect, dishonesty, and unprofessionalism from Panini America. I urge the BBB to intervene and hold them accountable. I expect my claims to be resolved in a fair and timely manner, as stated in their own policy.

  Business Response

  Date: 01/09/2025

  Hello,
  
  I understand that you may have received conflicting information regarding your Factory Damage Ticket, but the reason it was denied,which is stated in the ticket, is due to our policy regarding third party purchases of individual cards.  If you were to buy a box from a third party, and a card was damaged in the box, you would be eligible for a replacement.  Due to it being an individual card that was purchased from a third party, we unfortunately can not accept your ticket.
  
  For your ***************** ticket, we only provide the minimum of what may have been included in the box you purchased.
  
  As far as your redemptions go, one of the tickets was fulfilled while the other two are in the process of being fulfilled.  Ticket #******* was only recently placed in the replacement queue, so that will take a little while of course due to the older replacement requests being in the front of the queue.  Ticket #******* is in the process for fulfillment to find the card in the warehouse. We apologize for the time it takes to fulfill the high volume of redemption requests that we receive daily.  We are a very small staffed company, so we greatly appreciate your patience while we work through to your tickets
  
  Thank You 

  Customer Answer

  Date: 01/09/2025

  I appreciate your response, but I must respectfully disagree with the rationale provided. I want to clarify the following points:

  ***** Break and Policy Coverage:

  This card was obtained through a box break, which was listed and invoiced through ***** As I explained to a supervisor, this falls under your policy for factory damage replacements. Your representatives previously admitted the card was damaged by your production team and assured me it would be fixed by submitting a ticket. However, after following these instructions, Panini suddenly reversed its position.

  Nowhere in your stated policy does it explicitly say box breaks are excluded from factory damage replacement. Please cite the specific section of Paninis policy that exempts box breaks from coverage.

  2.Delay and Running Out the Clock:

  This matter was initially reported within the appropriate window for submitting damaged card requests. The delay appears to have been caused by Paninis internal process, during which you allowed the replacement period to expire. It is unreasonable and unethical to deny service based on a time limit caused by your companys handling of the situation.

  Minimum Replacement Concerns:

  Regarding the minimum replacement policy, sending a card valued at $1 to compensate for a $550 box is neither fair nor reasonable. This practice is potentially a violation of consumer protection laws that prevent companies from defrauding customers or engaging in unfair trade practices. Under the ************************ (***) regulations and various state-level consumer protection acts, companies are required to act in good faith and provide fair value for defective products or services.

  ******* and Ethical Obligation:

  Under the principles of implied warranties in consumer protection law, customers are entitled to products that function as advertised. If a product is defective due to factory damage, the manufacturer has an obligation to repair or replace the defective item or provide a fair resolution especially after admitting it was factory damaged.

  Additionally, if this issue is not resolved, it may constitute a violation of fair trade laws and breach of contract, as customers are entitled to expect that the terms of your published policies will be honored.
  
  I ask that you reconsider your decision and honor your obligations under both your own policies and applicable laws. Please provide a replacement for the damaged card or an alternative resolution that reflects the fair market value of the product I purchased.
  
  Thank you, and I look forward to your response.
  
  Sincerely,
  ****** Ali 
  
  

  
  

  Business Response

  Date: 01/17/2025

  Hello Mr. ******************** we reviewed your receipt of your factory damaged card,we can see that an individual card was purchased from *****  This in fact does void your eligibility for any replacement or repair of your damaged car.  If you can provide us with a receipt showing the Box Break that you purchased into, we will gladly review your ticket and any further action.  As far as the issue with a delay, this was not mentioned previously.  Please be specific in the details of said delay. 
  
  With our replacement options provided from our ***************** team, we will use any card that may have been included in the box you purchased.  Whether you buy a box worth $550 or $5,500, we will look into what products may have been included and provide you with any of those items. Furthermore, the items we send will typically be lower than the full value of your purchased box, case, or pack.  This would be due to the previously stated fact that we will choose to send any item that may have been included in the purchased product.
  
  We kindly ask that you please go over our terms and conditions and then let us know if you have any questions.
  

  Customer Answer

  Date: 01/17/2025

  I appreciate your detailed response, but I must emphasize that my claim has been mishandled, misrepresented, and improperly denied. Allow me to clarify the situation and how it aligns with Paninis stated policies:
  
  1. Box Break and Proof of Purchase

  I have explained multiple times, during multiple phone conversations, that this card originated from a box break. The individual conducting the break subsequently listed the cards on ****, where I purchased the specific card.
  I held the Rockets during the break, and the card in question was directly pulled from the sealed product during this event. I spent over 30 minutes explaining this to your representatives, including a supervisor, who confirmed that the situation was in compliance with your factory damage policy.

  Your own Factory Damage Policy states:
  Replacement requests for allegedly factory-damaged products are valid only if submitted within 12 months of the products official release date and are either purchased directly from Panini or pulled from a factory-sealed Panini product.
  
  This situation satisfies your policy requirements, as the card was directly pulled from a factory-sealed product. Nowhere in the policy does it state that cards pulled during a break and subsequently invoiced or listed for resale (e.g., on ***** void eligibility for replacement.
  
  2. Case of Cards Dud Box Admission

  The product involved was not a single box but an entire sealed case of cards. Upon inspection, it became clear this was a dud, as it contained no viable or valuable cards. Your representatives acknowledged this during our conversations and assured me that the situation would be made right.
  Instead of honoring this promise, I was insulted with the offer of a $1 replacement card. This does not align with your stated policy:
  Panini may, in its sole discretion, provide a replacement card of comparable value to the returned product as such card would be valued in an undamaged condition, based upon Paninis valuation which is within its sole discretion.
  
  The replacement provided is grossly disproportionate to the value of the defective product ($550). Offering a replacement worth $1 fails to meet your stated commitment to providing a comparable card of value and could constitute deceptive trade practices under state and federal consumer protection laws (e.g., *** regulations on false or misleading representations).
  
  3. Delay in Handling the Ticket

  I reported this issue within the proper time frame, and the delay occurred entirely due to your internal process. Allowing the replacement window to run out while your team failed to act constitutes negligence on Paninis part. Your own policy specifies:
  Immediate Ticket Creation: Customers must notify ********************** of any alleged factory damages by submitting a support ticket with our customer service portal immediately upon discovery.
  
  This was done. Any delay thereafter is the responsibility of Panini and does not justify denying the claim.
  
  4. Violation of Terms and Consumer Protection Laws

  Paninis refusal to honor its own stated policies and its provision of a grossly inadequate replacement card violates not only your terms but also consumer protection laws:
  Implied Warranty of Merchantability: Under the Uniform Commercial Code (UCC), products must function as advertised. A sealed case that results in no valuable cards or contains factory damage fails to meet reasonable expectations.
  Unfair and Deceptive Acts and Practices (UDAP): Your refusal to honor the terms of your policy, coupled with the issuance of a $1 replacement card, may constitute deceptive trade practices under state UDAP statutes.
  ************************ (FTC) Act: Failing to provide fair value or resolve factory defects is likely a violation of FTC guidelines prohibiting unfair and deceptive practices.
  
  5. Request for Immediate Resolution

  I request that you review the entirety of my conversations with Panini representatives, including my phone discussions, where this matter was clearly explained and deemed eligible for replacement under your policies. Additionally, I ask that you adhere to your terms by:

  Providing a replacement card of comparable value to the defective product.
  Addressing the unfair handling of this claim and ensuring that future cases are processed without unnecessary delays or miscommunication.
  
  If this issue is not resolved promptly and fairly, I may be forced to escalate this matter through formal channels, including filing complaints with the Better Business Bureau (BBB), the ************************ (***), and relevant state consumer protection agencies. I remain hopeful that Panini will choose to honor its obligations and resolve this matter amicably.
  

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Panini American sells redemption cards that they redeem for autographed sports cards. My son saved his money for 2 years to buy a **** ****** autographed basketball card redemption card for $500.00. Once the redemption card was purchased and sent to Panini America, they did not respond to us for over 6 months prior to us reaching out to their company in June 2022. Their response was that **** ****** was not signing autographs until January, 2023. In January 2023, we did not receive an autographed card or notification from Panini America, so we called them back for an update. They again stated that **** ****** was not signing autographs until the following year (2024). I called back on my son's behalf (again) on Dec 27, 2024 and was told that **** ****** was not signing autographs until 2025. They told us that we can exchange the **** ****** redemption card for another player of equal value but we do not want this option - we paid for a **** ****** autographed card and that is what the Redemption card from Panini America said we would be given. We keep getting the run around and it is not right for this company to steal my son's money and lie about the redemption for these cards. We would like Panini America to provide us the autographed **** ****** basketball card they are obligated to provide in the exchange for the Redemption card that was sent to them nearly 3 years ago.

  Business Response

  Date: 01/09/2025

  Hello,
  Were very sorry that it has taken this long for your redemption to be fulfilled. We understand that waiting for your redemption can be frustrating, but please understand that redemptions are not easily attained from the highly sought athletes.  We provide the option to request for a replacement due to the nature of the athletes availability, and this would likely be the quickest way to resolve your ticket.  Please refer to our terms and conditions regarding redemptions for more information.  Also, if you can provide the ticket number for your redemption, I can look into the ticket and see if there is anything we can do to help speed up the process.
  
  Thank You

  Customer Answer

  Date: 01/09/2025

  I am rejecting this response because:  Panini USA issues misleading redemption cards which advertise a certain players autograph. However, when the card is redeemed, Panini states that they cannot get the advertised players signature but that they will replace it with another player that is equal or greater value without even having the courtesy of stating who the player is (you have to forfeit the original redemption card first in order to find out who the replacement player will be at a later, unspecified date). This is false advertising and I  not happy with how this is being handled. Panini USA must be held accountable for providing their advertised service/product. My son saved up $500 to buy this redemption card 2 and a half years ago; so essentially, Panini is stealing money from a teenager that just wants to have the **** ****** autographed card that Panini is obligated to provide him. We deserve more from this company aside from being lied to constantly and being told that, **** is isnt signing autographs yet but he probably will in a few months. PLEASE HOLD PANINI USA ACCOUNTABLE! 

  Business Response

  Date: 01/17/2025

  Hello Mr. ******************** provide a ticket number, and we can find a resolution for you.  We ask that you please understand that when you participate in our services, you agree to our terms and conditions.  In our terms and conditions, we state that redemptions are not guaranteed due to the availability of the heavily prized athletes.  We wish that we could provide every single redemption that is created, but that is just not possible.  Therefore, we offer an opportunity for our customers to receive an equally or greater valued replacement.

  Customer Answer

  Date: 01/17/2025

  I am rejecting this response because:   This is false advertising designed to manipulate customers (mainly kids) into thinking that their hard saved money will go towards an autographed card of their favorite player. Ticket Number: 2569030 

  Customer Answer

  Date: 05/05/2025

  BBB has not followed up on this complaint and Panini America still has not delivered the product. What are my next steps?

  Business Response

  Date: 06/26/2025

  We apologize for the time it has taken to fulfill your redemption, but I do see that we were able to get this ticket fulfilled with an even better card of the athlete that you were waiting for.  Please let us know if you have any questions.
  
  Thank You

• Initial Complaint

  Date:12/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase 10 boxes of 1st off the Line 2024 Panini Prizm Draft Picks Collegiate Football Trading Cards on 11/29 and to date have not ETA or tracking to confirm when they will be shipped or delivered. I have attempted to call multiple times and left voicemails and not a single response back. I have filed multiple claims and not a single response back with updates to the purchase. I am seeking an update and a response to when I will receive what I paid for.

  Business Response

  Date: 12/20/2024

  Please allow ***** business days for your order to be processed and shipped.  We apologize for the inconvenience, but we are working through an extremely high volume of orders this holiday season.  Please call us at ************** during CST business hours (8:30am-5pm).

  Thank you for your understanding and we greatly appreciate your patience!

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: December 1, 2021 Order Details: Two boxes of ******* Panini Contenders ********* trading cards, total $1,069.89 I purchased two boxes of Panini trading cards and received a redemption card (reference #*******) for an autographed **** ***** card from the ****************. I submitted the redemption request on December 15, 2021, expecting Panini to deliver as promised.After waiting nearly three years and contacting the company multiple times, I finally received my redemption. To my disappointment, it was not the autographed card I was promised, nor was it a card of equivalent value. Instead, I received a $5 pack of cards, which feels like a slap in the face.The lack of communication, the excessive wait time, and the failure to honor the original redemption are beyond frustrating. This hobby is supposed to be enjoyable for collectors and kids, but Paninis behavior feels like exploitation.Panini has shown an alarming disregard for its customers, and this experience has left me feeling cheated. Collectors deserve better than this.

  Business Response

  Date: 12/20/2024

  Hello,
  After careful consideration, the decision was made to replace your redemption with an Equal or Greater Value Sparkle Pack.  We are very sorry that you do not agree with this decision, but Panini reserves the right to replace redemptions with an equal or greater value replacement after the ticket has been open for at least six months.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought product from this company, the item that I got or pulled was basically a ticket that had a code to redeem, the item that was supposed to be given to me is a 2022 PANINI SELECT ***************** SIGNATURES TIE-DYE PRIZMS of the player **** ********-*********. The company calls these tickets redemptions I believe the company has had problems with this item before resulting in lawsuits. 07/22/23, 02:47 PM Was the date and time I redeemed the code for the item. Over the past year and 4 months I have called the company *************) about 5 times every single time they have said the same thing we are getting stuff in from *** (the player) soon. And they give an option of receiving something of equal value, everytime I ask about this option they under value the card and I decide against it. This recent time I contacted the company I was able to speak to a higher up he said he would have a product of equal value out to me by Monday. Monday has passed and I still have not received the product.

  Business Response

  Date: 12/16/2024

  Hello,

  Were very sorry that you had to wait this long to receive your redemption, but occasionally redemptions are not available quite as quickly as we would like. We were able to find the card and send it out to you though.  Please let us know if you have any questions.