Complaints

This profile includes complaints for Panini America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Panini America has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Panini America

  5325 FAA Blvd Ste 100 Irving, TX 75061-3608

• 

  Panini America

  , Irving, TX 75061

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a card from panini. From 2023. They say they dont have the card and do not know if they will. **************** manager acknowledged this is illegal over the phone and reported there is nothing they can do and that ***** for you. Clearly told me this person is not signing cards but reported they owe me an autographed card worth over 2000 dollars

  Business Response

  Date: 10/14/2024

  We apologize for the time it takes to fulfill redemptions.Occasionally, there is a delay in receiving the signed products.  This is why we provide replacements for outstanding tickets, and we absolutely do not want our customers to be waiting extended amounts of time. Though waiting a few months is very common, considering the amount of replacement requests that we receive daily.  We are expeditiously working with these athletes to attain many different products that will help lower the wait times for replacement requests and we greatly appreciate your patience!

  Customer Answer

  Date: 10/17/2024

  Submitted for a redemption card. Have been told that athlete does not have a contract with the company and will not be signing anything for them. Was told I would receive autographed card and then company says they are never going to have the card. **** reported I will never receive the card I submitted for and they dont even make *** cards anymore

  
  

  Customer Answer

  Date: 10/17/2024

  I am rejecting this response because:   

  Submitted for a redemption card. Have been told that athlete does not have a contract with the company and will not be signing anything for them. Was told I would receive autographed card and then company says they are never going to have the card. **** reported I will never receive the card I submitted for and they dont even make *** cards anymore

  
  

  Business Response

  Date: 10/24/2024

  Currently, we are attempting to work with the athletes that we had prior redemptions created for, but it has been difficult to have them fulfill everything. Some athletes are better than others, but we do not have licensing with the UFC.  This does mean that we will not be able to produce those products for the *** in the future, unless the licensing situation changes.

  Customer Answer

  Date: 10/24/2024

  I am rejecting this response because:   I have a redemption card for 2023 for *** and have been told I will never receive my product that this company **** me and that they will block my number and I will never receive anything from the company that I am owed and paid for

  Business Response

  Date: 01/27/2025

  Hello,
  
  In order to proceed with a replacement for the redemption,we will need the account holder to request for a replacement.  Currently, the ticket is still in the queue waiting for the original redemption with no indication of requesting for a replacement.  Once the replacement is requested, we will fulfill the ticket in the order that the request was received.

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a baseball card produced by Panini that features an autograph of a player that does not match the player on the card. I contacted Panini regarding this mistake. I was told I was unable to file a complaint because the return window for the product had closed. I believe that Panini should never have distributed a card with the wrong signature on it and they should replace it with a similar valued card. Multiple attempts at contact to find a resolution with Panini have gone unanswered.

  Business Response

  Date: 10/08/2024

  Hello,

  We will only fix card defects
  within 12 months of the product being released on the market.  Our policy states that we will not be able to
  fix any defects or replace any cards after 12 months of the product being
  available for purchase on the market.  I'm very sorry that we are unable to help with this issue.

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a Panini ********* Impeccable Basketball Hobby Box (Asia), and both of my rookie autographed jersey cards were damaged. The entire box costs over $650, which means each card is more than $100/each. That being said, I contacted Panini because their website would not allow me to request a replacement or fix for these two cards. Their website says you cannot claim factory damage if the set is more than 12 months beyond release, even if it is sealed in the type of container they use- the Impeccable boxes have a cardboard cutout, foam, and the card sleeve. That means that the sealing or insertion of the cards into the box is what damaged them.There is no recourse for damaged cards from the Panini factory, and that means I lost more than $200 on this purchase due to their error. We are not talking a box that was found in some cellar after 20 years. This was a box sitting on a reputable dealer's shelf, and I opened it live on ******** during a "box break" at said dealer.I either want these cards replaced with ones of equal or greater value, identical replacements that are restamped as to not affect the card pool, or my money back for the value of each individual card.

  Business Response

  Date: 10/01/2024

  Unfortunately, if your defective cards are outside the window of eligibility, our policy will not allow you to create a ticket.  We will only fix card defects within ********************************************************* if they were redemptions that you had been waiting for and then received them damaged after the 12-month window.  Our policy states that we will not be able to fix any defects or replace any cards after 12 months of the product being available for purchase on the market.  Im sorry if there is any misunderstanding,but we must adhere to our policies and procedures. 

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Panini America due to a severe issue with a product I purchased and their failure to respond to my attempts to resolve the matter.I bought a **2023/24 Panini Impeccable Basketball Hobby Box** from a third-party seller, and to my shock, the product was infested with insects and had an unbearable odor. The condition was so awful that I had no choice but to dispose of it entirely. When I contacted the third-party seller, they confirmed that this was a manufacturing issue, which led me to reach out to Panini America directly.Over the past few months, I have made several attempts to resolve this with Panini America, but I have been ignored each time. As a loyal customer for over 20 years, I am extremely disappointed by their lack of response and customer care. I am seeking a replacement for the defective product, which I feel is a reasonable request given the circumstances.

  Business Response

  Date: 09/18/2024

  Hello, 
  Our apologies for the customer service that may have lacked in sympathy or a response you were expecting.  We are working hard to provide the best customer experience possible.  Im very sorry that you had such an unpleasant experience.  Please provide pictures or videos of this box, so we may be able to send you something else as a replacement.  

  Customer Answer

  Date: 09/18/2024

  I am rejecting this response because:   
  Thank you for your reply. I appreciate your acknowledgment of the poor customer service I received. However, as I mentioned in my initial complaint, the condition of the product was so terrible that I had no choice but to immediately dispose of it. The infestation and overwhelming odor made it impossible to keep, and in the moment, I did not think to take pictures or videos given the severity of the situation.
  
  
  That said, I do have the receipt from the purchase, which I can provide as proof of the transaction. Given the circumstances and my long-standing loyalty to your company, I kindly request that you proceed with sending a replacement at your earliest convenience, as I have already been waiting a considerable amount of time for this to be resolved.
  
  
  Thank you for your understanding, and I look forward to your prompt response. It would be much easier for us both if you would reply to this matter via email to my email provided.

  Business Response

  Date: 09/27/2024

  Unfortunately, we cannot go off of word of mouth for this situation.  We must request that you provide evidence.  I'm sure you can understand due to the amount of people attempting to come up with similar issues to extort us for our extremely valuable products. 

  Thank you for your understanding.

  Customer Answer

  Date: 09/27/2024

  I am rejecting this response because:

  
  I have uploaded a receipt with the BBB, and Ive now informed you three times to reach out to me directly via email so I can show you the receipt and all necessary proof. Despite this, Im still being treated very unfairly by your company, and Im glad this issue is being documented here so others can see how this situation is being handled.
  
  
  If this matter is not resolved soon, I will be forced to take further action.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Panini America regarding a serious issue I encountered with their product and their lack of response to my attempts to resolve it. I recently purchased a case of 12 ******* Panini *********** Basketball FOTL Hobby Boxes from a third-party seller. To my horror, when I opened the case, every single box was infested with insects and emitted the worst odor I have ever experienced, leading me to immediately dispose of the entire case.Upon contacting the third-party seller, they confirmed that the issue stemmed from the manufacturer, Panini America, where the product was made. Understanding that this was a manufacturing issue, I attempted to contact Panini America directly on three different occasions. Unfortunately, not only did I receive no help or assistance, but I was also subjected to extremely rude and dismissive customer service. I was treated as though I had done something wrong, which left me feeling even more frustrated and *************** a loyal customer of ********************** for over 10 years, I expected to be treated with the same respect and loyalty that I have shown them. Instead, I am left without a resolution, a defective product, and an overall negative experience. I am requesting that Panini America replace the case immediately and issue an apology for their unprofessional treatment of me.

  Business Response

  Date: 09/17/2024

  Hello,
  Our apologies for the customer service that may have lacked in sympathy or a response you were expecting. We are working hard to provide the best customer experience possible.  Im very sorry that you had such an unpleasant experience.  Please provide pictures or videos of this box, so we may be able to send you something as a replacement.  

  Customer Answer

  Date: 09/17/2024

  I am rejecting this response because:   
  

  can you please reach out to me via email so we can communicate professionally. I mean it took you weeks to even reply to this.

  Business Response

  Date: 09/26/2024

  Hello, 
  Our apologies for the customer service that may have lacked in sympathy or a response you were expecting.  We are working hard to provide the best customer experience possible.  Im very sorry that you had such an unpleasant experience.  Please provide pictures or videos of this box, so we may be able to send you something else as a replacement.  

  Customer Answer

  Date: 09/26/2024

  I am rejecting this response because:   
  I dont have pictures I immediately threw it away it was infested with insects and had the worst smell Ive ever smelt . Why cant you guys reach out to me via email and not be rude like the last previous times. This is taking months and I am stil being treated very poorly 

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Long story short 2018/2019 I spent north of 700$ with this company on a "hobby box" literally with 7-15 cards all of which were yes high end cards but each card was as panini said a factory miscut/misprint. Literally every card was half and half. Half a card and player on the left and half a separate player and card type on the right. As I've attached screenshots below, I've been in constant communication with them about this for 5 years now. Literally receiving a response usually 6-12 months with nothing. NEVER received correct cards, compensation+some redemption points c*** they offered. I ask for your help to get these people to address this for me. Paid them money, and now for 5 years. No money. No cards. No resolution. I feel like they are flat out ignoring my case number at this point. The panini voicemail box has been full for literally years. I've called and left 20+ messages prior. Emails exceeding 50+. Over the course of this time, I've been given 5 separate ticket numbers, and different resolutions. Never once followed up. Below screenshots will provide dates detailing back several years(look at date and time of emails) Please help!!

  Business Response

  Date: 09/16/2024

  Hello,

  Please provide ALL of your ticket numbers, so we can fully understand the situation. At this time, we only see ****** as a reference for your complaint. That ticket number was created for a card that does not match the pictures you attached. In order for us to fulfill any ticket(s), we require our customers to create a ticket for each card they would like replaced. We are unable to process any claims that do not fulfill all the criteria required. We are also not liable for any lost or damaged cards and we encourage our customers place insurance on cards in the possibility of any losses or damages in the shipment.

  Customer Answer

  Date: 09/16/2024

  I am rejecting this response because:   

  Bbb I request you to look at the time stamps provided dating back several years ago, I SHIPPED THEM THE CARDS YEARS AGO.

  Was given 8 different tickets.  Now they don't even have my cards. Again this was a 700$ purchase. 

  Business Response

  Date: 09/25/2024

  Hello,

  If you can provide the ticket numbers that you have mentioned, we will gladly be able to help with this situation.  At this time, there are no records of the tickets you are referring to. Please provide more information to investigate further.

  Customer Answer

  Date: 09/25/2024

  I am rejecting this response because:   

  Literally look at the screenshots that are attached to this complaint. Not only are there tickets, years of Interactions, support email threads. So this funny enough history that's all the sudden gone, is attached in the several screenshots attached to this complaint, I also uploaded them directly to the agent that stopped communication. 

  Business Response

  Date: 11/13/2024

  Hello,
  In the screenshots you provided, there is no details or further information to show you created the tickets for each damaged card, which is required. You created one ticket, but we do not have any of the items that you claim to have sent.  The ticket you created was closed because we never received it, and we are not responsible for lost or stolen mail.  Im sorry, but we are unable to provide any further assistance for this complaint.

  Customer Answer

  Date: 11/13/2024

  I am rejecting this response because:   

   

  This company is notorious for this ****, scamming all customers out of money spent with them. Redemption, to back orders, to damages, I will handle this from here regarding panini. I appreciate the BBB for attempting to help with this. 

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24, 2024 I ordered a 2024 Panini Instant #** ************************* Black 1/1 Auto for $149.99usd plus the $36.06usd international shipping. It took them nearly a month to ship and all they sent me was a $9.99usd 2024 Panini Instant #** ************************* 1/52 Base Non Auto Card instead which is not at all even close in value as to what I had ordered. They scammed me out of almost $200usd and won't respond to emails requesting a refund. I would advise anyone to stay away from this company as all they care about is taking your money, lying to you, ripping you off and providing false advertisement.

  Business Response

  Date: 09/05/2024

  We're very sorry to hear that you received the wrong product, but after further investigation, we did reach out to you so we can provide you with the correct product. Please respond here if you have any questions or concerns.  We do apologize for our mistake, and we hope you can anticipate a better experience in the future.

  Thank You!

  Customer Answer

  Date: 09/07/2024

  I have reviewed the business response and accept this resolution. After complaining they did offer to send the correct card and cover the shipping and import charges the second time around. Upon receiving the second time they did send the correct card.

  Business Response

  Date: 05/29/2025

  Hello,

  Your tickets are in the replacement queue, and we are working as fast as we can to get to your tickets in the queue.

  Thank You

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially created 2 redemptions in July of 2023.(Ticket IDs ******* & ******** It is now 14 months later and after multiple calls, emails and ticket requests I have not received ANY follow up from the company. I haven't ever had a redemption actually take *********************************************************************************** the time between my initial request and now, one of my cards has less than halved in value because Panini only works the ticket when they want, I will likely now end up getting a piece of bubblegum as the "equal value" replacement. They forget to mention that equal value replacement is just done at the time they want so it's really a "value of their choosing" replacement.

  Business Response

  Date: 09/04/2024

  Hello,
  For ticket number *******, we were finally able to fulfill the ticket, and we apologize for the delay but there were production complications that deterred us from fulfilling those specific cards for some time.  For your other ticket, it is in the replacement queue, and we are working as fast as possible to catch up with outstanding tickets.  In the past few years, redemptions have been increasingly waiting to be fulfilled, and we understand that it may be frustrating.  We are working hard to decrease the wait times that have ensued in the recent past. Please understand that occasionally there is some give and take with the time and attention it takes for our products to be ready.

  Customer Answer

  Date: 09/04/2024

  I am rejecting this response because:   Occasionally there is some give and take would typically refer to a few days in a functioning business model, not a few years. Knowing that you have that issue, you should be offering value at the time of the redemption not value at the time of the case getting escalated 5 times which could be years later. 

  Business Response

  Date: 09/12/2024

  Unfortunately, the business model that we work through is dependent on the cooperation of a separate entity. We produce the cards, but there is another side to the product that helps develop most of the demand for our amazing products.  Obviously, there is an extremely high demand for our products as well as our signors time and dedication for their fans/collectors. We are expeditiously working through the obstacles and the challenges that are entailed. We are persistently pursuing the ability to provide our customers with the products they are waiting for as quickly as possible, and we greatly appreciate your patience throughout this process.

  Customer Answer

  Date: 09/12/2024

  I am rejecting this response because:   That isn't a functioning business model. The structure is completely wrong. Also one of the cards I waited a year on wasn't even a signed card. Within 120 days is literally a joke for this company and it's blatant false promises.

  Customer Answer

  Date: 10/25/2024

  No the business has not

  Business Response

  Date: 12/04/2024

  Hello,

  Both tickets, that were the focus of the complaint, have been fulfilled and sent to the customer.  This complaint has been amended, and we believe this to be resolved.  Please let me know if any further action is needed.

  Customer Answer

  Date: 12/30/2024

  I am rejecting this response because:   

  Literally took over two years to fulfill. Sent a replacement worth almost 1% of what is was worth at time of redemption 

  Business Response

  Date: 01/02/2025

  In the previous messages, we mentioned that it is not always possible to attain all of our redemptions, signed and ready for distribution.  This is why we created the opportunity for replacements to be requested.  Replacement requests may take time due to the amount of replacement requests that are made daily, and we apologize for the time it took to find your replacement. Furthermore, we do not compensate for any value that may have depreciated, but it is the current value at which replacements are then chosen.  

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to email DJ and ***** can someone help?Good morning DJ, I was wondering if you could help me. I spoke to ***** and she said to send an email which I did below, but I haven't heard anything. I also spoke to a woman, she was the ** of Operations. I can't recall her name to email her for help. Can you point me in the right direction?Thank you, *********************************** ---------- Forwarded message ---------From: *********************************** <***********************************************************>Date: Mon, Jul 29, 2024 at 1:35PM Subject: NATIONALS 2024 To: *********************** <**********************************>Hi *****! Great seeing you at Nationals. Hope you had safe travels back home. I wanted to follow up with our convo at Nationals. You said to email you with Nationals *************************** regards to the white boxes for my sons ******** and ********. You must of had a lot of conversations at the Nationals so I wanted to remind you of there favorite players they are looking for autographs of : ***** and *****. They have a 1/1 ***** but they each want one. I also wanted to ask you, are any of those sparkle packs available? Last yea you gave them a ton and being 8 and 11 they really enjoyed them.Thank you,***********************************

  Business Response

  Date: 08/28/2024

  Hello,

  We have attempted to reach you via phone and the email address listed on your account.  We would like to go over the details of your situation and how this is being handled. Please give us a call at ************** if you would like to know more.

  Thank You

  Customer Answer

  Date: 01/02/2025

  Hi, I spoke with *** on August 28, 2024. ******************, I was supposed to receive: Qty 2- ***** Patch Auto Whitebox 1/1 Qty 2- ******* ***** Auto Whitebox 1/1 Qty 1- ****** Wembanyama Kaboom Qty 1- ***** Kaboom Qty 20- Sparkle Packs. On August 29, 2024, spoke to *** again and box was damaged so new tracking # was given- ************. I emailed September 12, October 17, October 21 in regards to not receiving the Qty 2 ***** Patch Auto Whitebox 1/1s or the Wembanyama Kaboom in the ***** shipment. No one replies via the CALLCENTER2 mailbox. I try to call and people take messages for ***** and no call back. Can someone please get these 3 items out to me? Thank you, ********

  
  

  Customer Answer

  Date: 01/07/2025

  Hi, I spoke with *** on August 28, 2024. ******************, I was supposed to receive: Qty 2- ***** Patch Auto Whitebox 1/1 Qty 2- ******* ***** Auto Whitebox 1/1 Qty 1- ****** Wembanyama Kaboom Qty 1- ***** Kaboom Qty 20- Sparkle Packs. On August 29, 2024, spoke to *** again and box was damaged so new tracking # was given- ************. I emailed September 12, October 17, October 21 in regards to not receiving the Qty 2 ***** Patch Auto Whitebox 1/1s or the Wembanyama Kaboom in the ***** shipment. No one replies via the CALLCENTER2 mailbox. I try to call and people take messages for ***** and no call back. Can someone please get these 3 items out to me? Thank you, ********

  
  

  Business Response

  Date: 01/09/2025

  Hello,  I do see we had the package set to be delivered via ******  We have recently switched couriers, and this may have been the reason for the delay. Please allow me some time to investigate this issue, and I will contact you through your personal email or here once I have the information Im looking for.
  
  Thank you for your patience.

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Panini America regarding a recent purchase that has left me both disappointed and frustrated. I purchased a ******* Panini Prizm Basketball Choice Hobby Box, and upon opening the product, I discovered that it was infested with insects and emitted a strong, unpleasant odor. The condition of the product was so severe that I had no choice but to dispose of it immediately.As a loyal customer who has supported ******************** for years, I was shocked and appalled by the lack of quality control in a product from such a reputable company. Clearly, this issue stems from the manufacturing or storage process, as it is highly unlikely that such a problem would occur during third-party handling. The company where I purchased the item confirmed they are not responsible for this defect and advised me to contact Panini America directly.When I reached out to Panini America for a resolution, I was met with the worst customer service I have ever experienced. Not only was my request for a replacement dismissed, but the representatives I interacted with were rude and dismissive. Given the size and reputation of Panini America, I expected a much higher standard of customer service, especially in response to a legitimate concern.I am requesting an immediate replacement for the defective ******* Panini Prizm Basketball Choice Hobby Box. I believe this is a fair and reasonable resolution given the circumstances. I hope that by bringing this matter to your attention, Panini America will take the necessary steps to address their quality control issues and improve their customer service standards.

  Business Response

  Date: 08/28/2024

  Hello,

  We have attempted to contact you via phone and email listed through the BBB website.  The phone number connected to a **************** and I have not had a response from your email.  We are trying to contact you so we can move forward with this issue.  Please give us a call directly at ************** and I will gladly assist you with the next steps to help with this unfortunate situation.

  Thank You

  Customer Answer

  Date: 08/30/2024

  You guys emailed me one time after seeing this bbb report. That was 5 days ago and now Im just being ignored again after responding back to the email 5 times. This is such horrible customer service . ***** that I have to do this for you guys to make it right . Please reply back to my emails I said yes I will take the Prizm fast break 

  Business Response

  Date: 09/04/2024

  Hello ****, 

  Your emails are being quarantined in our system because they are being flagged for spam.  This has created a delay in our response. Thank you for your patience.