Complaints

This profile includes complaints for OneShare Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OneShare Health

  1125 Executive Cir Irving, TX 75038-2522

  
• 

  OneShare Health

  23048 N 15th Ave Phoenix, AZ 85027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased health care share program paying over 700 a month and they have covered no claims in the whole time weve been with them. They are a scam and we want all of the money weve paid them from the beginning of the policy back so we can pay our bills outright that they have not paid. They misrepresent themselves to consumers and cheat out of premiums and dont pay what they represent themselves. I have also contacted news organizations to investigate their practices and warn consumers and Christians as they are targeting Christians with this. Shame on them! I will shake down every tree until they have resolved this to my satisfaction! Dates in question are the entirety of the policy.

  Business Response

  Date: 08/08/2023

  Hello, 

  ******************************* and our Compliance team have been in communication and are working on a resolution. 

  Thank you, 

  OneShare Health

• Initial Complaint

  Date:06/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My kid broke his thumb diving for presents Christmas eve. I was at work. 2-3 days later i took him to urgent care. that doc recommended specialist since my boy was six year old. we went to tulsa bone and joint. One share won't pay the bill, under $600. i was paying over $900/month for more than a year. One share requested medical records. i completed, signed, and returned their form 'medical records release form'. they still won't pay the bill. my desired settlement is for one share to just pay the bill.

  Business Response

  Date: 07/05/2023

  Hello, we have reached out to our member via email and advised that the bills in question have been reprocessed per program guidelines.

   

  Thank you, 

  OneShare Health

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was with OneShare for a little over a year. I was paying $209/month at first. Later it was raised to $249. During the first year, I injured my foot and had to visit the *** According to the plan I had, I was only responsible for $300 for any ER visit. The 3 separate bills came to roughly $1200. I went round and round with them for 8 months. Submitted the same paperwork more than once, filled out their forms, etc. I was denied any reimbursement to this simple transaction. My conclusion - if they cannot/ will not navigate a simple ER visit and reimburse the way they advertise, what chance is there that I would receive any reimbursement for something bigger. I dropped them. Thankfully I saw their true colors before being with them for years and years and losing significantly more money to this tight fisted, very unChristian secular entity. Let your Yes mean Yes. They agreed to pay. They need to pay. They didnt. They failed in the eyes of God.

  Business Response

  Date: 05/16/2023

  We have made numerous attempts to contact consumer but have been unsuccessful in our efforts

  Customer Answer

  Date: 05/16/2023

  I am rejecting this response because:   It is not relevant. They only started contacting me after I decided I wasnt going to accept their rejections for my claim any longer, and cancelled the credit card that they were charging. Once they recognized that they were no longer being paid by me, they started calling. I NEVER received this sort of contact from them when it was just related to my claim. When they send me my roughly $800 for the basic ER visit claim which they have received all the necessary paperwork for, I will open my ear to further discussion. Or a letter explaining in plain terms why my claim was rejected. Until such time, I will despise them, and I will not allow my policy to continue, no further payments will be given, and I will tell everyone I know exactly what I experienced. 

  Business Response

  Date: 05/25/2023

  we are a little confused as to how we can resolve the situation with the consumer but the consumer refuses to speak to us.  We are happy to do what ever we can to amicably resolve this issue,  but we can't do it without communication.  

   

   

  Customer Answer

  Date: 05/25/2023

  I am rejecting this response because:   The opportunity to discuss is long gone. Why does it take a submitted complaint to BBB to light a fire under your ***** to suddenly care about what a customer has to say? Why, during the many months of correspondence, was I receiving run-arounds, repeated requests for the same documents, more than one letter of rejection for sharing eligibility, only to recently be told my ER visit was not potentially life altering and therefore was not approved. I COULDN'T WALK. WHEELCHAIR IN THE HOSPITAL AND CRUTCHES FOR 2 WEEKS THEREAFTER. Granted this info was not provided because there was no forum or inquiry along these lines to provide it. I wasnt asked about how the injury affected my life. But I did recently submit really gross photos of my swollen bruised ankle, shin, and foot, and supposedly my case was opened back up in light of this new data. And then I was asked to get more forms and documents from one of the service providers. Again. Really? Why are we still asking for paperwork? What does an NPI number have to do with whether or not this is eligible for the sharing eligibility? And if this number was needed, why wait so long to ask for it. Why wasnt it asked for a long time ago when all the other paperwork was provided? Why not ask for it before sending the letters of ineligibility? Why wait till after I make a stink to ask me to get it from the service provider? I know why. Its yet another one of those, Lets hit the ball back into the customers court so when/if they stall out and dont do the leg work of getting the info from the service provider, we can say that we cant approve the sharing because he didnt give us all the info we need. Well played. Im done. You cannot redeem me as a customer and I will be spreading the word about my experience. 

  Customer Answer

  Date: 08/21/2023

  This issue has not been resolved. Resolution would be them reimbursing me the balanced owed for the ** visit which is just over $800, since they advertise that an ** visit only costs member $300, and they pay the rest. As I stated in earlier messages, the total cost for the ** visit was about $1200. This should have been a simple case. I provided all the documents they asked for. Even provided the same information more than once. And then after being told that it was ineligible for cost sharing because it wasnt considered a necessary ** visit and was not potentially life altering, I sent them pictures of the massive swelling and bruising which looked like a broken leg. Kinda needed that to be x-rayed, etc. Dr thought so too. But thats so weird that the Dr wanted to x-ray it when it wasnt a very bad injury (insert sarcasm). 
  

  They did actually send me a check for just over $100 a couple weeks back. So thats a step in the right direction. Perhaps due to the pictures I sent? Who knows. But there does not seem to be anything else on its way. Not that I care. Therere the ones that lost because I canceled my membership and Im spreading the news like wildfire.  But they should be paying all of the balance that they owe based on the rules and agreements between us when I signed up to the program. So Bait-and-Switch is still alive and well. Even in ********* organizations. If money is involved, you cant trust any corporation. 

  Business Response

  Date: 09/08/2023

  Hello, 

  The three bills that we have on file have been processed and shared per program guidelines, which was communicated to you via email May 18th. 
  Two bills from date of service 8/11/2022.
  One bill from date of service 8/17/22.
  
  If you are being balance billed for these bills, please reach out to ************************************* with the statements so that we can further assist. Unfortunately, we do not have a facility bill on file or either date of service, which historically would be your larger bill. In order to have that one processed and shared, we need the facility to submit the bill or for you to provide an itemized bill. If you have any questions please contact us. 

  Thank you, 

  OneShare Health

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother ******************************* *************) unfortunately had an accident on 8/26/22 and suffered a traumatic brain injury. I realize he is the patient, not me. I am not his POA or hold guardianship over him, however I was involved assisting him with his paperwork/bills since his injury. I am listed as a representative on his OneShare policy. He is his own guardian and I realize you likely will need authorization for a HIPAA release from him if you need that. He thankfully had OneShare Health for coverage (or so we thought), however they yet have finished confirming their involvement for payments. Fortunately, ***** became eligible for medical assistance and social security disability is pending as he has not been released to return to work. I have been working with OneShare since the beginning of his injury providing everything they have requested and beyond, however they continue to delay the closure re his bills. I am well aware of "sharing" polices and realize they take quite sometime to process, however OneShare has repeatedly expressed their processing will take a minimum of ***** days. We are now over 6 months since the first bill has been submitted. Since ***** became eligible for MA, OneShare only had to review a window for payment of 8/26/22-8/31/22. I have spoken with numerous representatives throughout this process and have well over 50+ correspondences through email with OneShare. I have tons of examples of their misleading information, no follow through on any communication, their requests for repeated information on the same things that have been submitted more than once which continues to delay their processes, an audit they provided to and how they changed their ************** from one company to a different one after knowing ***** went through the work of applying for that specific company's financial assistance program and became eligible. He has only a few outstanding bills, however we feel OneShare is responsible to finish their obligation.

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approved surgery with doctor and has now denied paying, approved by ******. Ref# ******** by ****************** Approved as medically necessary-as a pre determination

  Business Response

  Date: 03/21/2023

  Hello,
  We have reached out to our member directly via email for additional information.
  
  Thank you,
  OneShare Health
  

  Customer Answer

  Date: 03/22/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  they have all the information, this has been going on and on. Received an email from compliance yesterday and gave them the information once again. hey paid for all the pre-op bills but not the surgery which the pre approved

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October *************************************************************** June 2021 I had cancer surgery for the first time. I was told by Oneshare that my ******** would be able to be submitted for sharing. I submitted billing statements and back and forth correspondence since July 2021. Paperwork was lost for 4 months. I have filed a complaint with Insurance commissioner. I was told today that my claims for reimbursement was denied because my cancer surgery needed to be pre-approved. This is not what is stated in the handbook. Buyer beware! They did not pay for any of my claims. They string me along for over one year. They seem to collect the member contributions but do not pay for member expenses under the guise of a nonprofit ministry.

  Business Response

  Date: 03/03/2023

  Hello,
  
  We are sorry that the processing of these sharing request are delayed. We are glad to report that we did finally receive the medical records we needed to complete the review. We are in the processing completing these bills.
  
  Thank you,
  OneShare Health
  

  Customer Answer

  Date: 03/17/2023

  Hello,
  I missed your email. I believe you requested a response by march 13, 2021.
  
  They have responded to my email saying that my ******** are approved to be reinbursement, but they are asking for more billing information, proof of my primary insurance coverage, and proof of what I paid out of pocket. I thought it would be resolved by now. Today I send them what they were asking EOB and certificate of coverage through ****** in 2021 2022.
  
  In summary, the *** and Compliance officer reached out and said they received my medical records and they were reviewed and approved for payment. Since my claim started in 2021, they said that they have to reprocess my medical billing. Thus, that is why they are asking for more detailed billing again.
  
  I have not received any compensation for Oneshare.
  
  Thank you for your assistance
  *******************
  ************

• Initial Complaint

  Date:01/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 14Jul2022 I received lab services. In early November, I received the invoice from the lab for the full amount of services being due. When I called the lab, they informed me they had submitted the details to OneShare Health on 2 occasions, and had also made phone calls, the latest being end of October to OneShare/****** and had not heard back. I called OneShare, and was on hold for 30+ minutes. Once I did get an answer, I was told that they hadn't processed it, and that 'maybe' it would be processed in the next month. They could not provide any explanation for the delay. I was told I could call back in 14 business days to see if there was an update. At this time, it was already 3 months beyond the time outlined in the Member Guidebook, which states, Upon receiving an Eligible Medical Expense from a Member or Provider, OneShare Health will assign the Medical Expense for sharing in accordance with the Guidelines, less the amount required to be pre-shared. I shared the issue with my healthcare broker on 14Nov22, who forwarded my message in its entirety to the executive level at OneSHare. I called OneShare on 07Dec22, and **************** informed me the invoice was escalated to their management on 14th Nov, and they asked it to be processed, but it still hadn't been processed; they could give no indication of the reason, or when action would be taken to get this done. I contacted my broker again on 20Dec after learning there was still no movement. He escalated to someone else at OneShare. I called OneShare early January, and was informed they didn't know why, but the bill had sat somewhere from 02Aug until 09Nov22,when it was sent to their 3rd party company (******) to process. Finally, on 29Dec22, a bill number was assigned. I was informed it would be up to 14 business days to process, when I called for an update, 10Jan. Despite asking for this to be expedited, as I am being billed by the lab, who is stil not paid, I was told they had no way to communicate once it went to ******. I called on 19Jan and the invoice has still not been paid. I think it is reprehensible that a ************based organization manages their business this way. In addition to this issue, in the year of 2022, I had numerous claims processed incorrectly, requiring me to raise a 'dispute' and submit a lot of documentation to get their mistakes corrected.

  Business Response

  Date: 02/02/2023

  Hello,
  
  We have contacted our member to advise of a final determination.
  
  Thank you,
  OneShare Health
  

  Customer Answer

  Date: 02/03/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have received notice they are reviewing the claim, but nothing further.

  Business Response

  Date: 02/08/2023

  Hello,
  Per the email sent February 2, your share request was sent back for reprocessing. You will recieve an explination of sharing via mail as soon as it finishes processing.
  
  Thank you,
  OneShare Health

  Customer Answer

  Date: 02/16/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The company has processed the claim finally after sitting with them for 7 months. I've received 2 different explanation of benefit statements. The 2nd had a different (and corrected) amount applied to the out of pocket. It's concerning that a) it took so long, and b) it wasn't done correctly the first time, as far as the percent applied to out of pocket. In looking back at prior EOBs, I see they've made mistakes on this with prior claims, as well.
  
  Even in the 2nd EOB, there still appear to be mistakes. The amount of the reduction for the 'negotiated' rate with the vendor is very high. The company isn't considered 'insurance', yet the negotiated fee is higher than what you would see if it were an insurance-negotiated fee. I would like to know why the amount I owe is >$400 more than what the vendor told me to expect my out of pocket to be. Given the prior errors, I don't think this is correct yet.

  Business Response

  Date: 02/22/2023

  Hello,
  
  We have been in contact with our member via email for a more personal resolution.
  
  Thank you,
  OneShare Health
  

  Customer Answer

  Date: 03/08/2023

  I was waiting for the re-processing promised by the company. I just received it in the mail yesterday (they told me they couldn't give any details over the phone), and it's still incorrect. I'm not in agreement to close this case, as the issue remains unresolvevd.

  Customer Answer

  Date: 03/24/2023

  I am still not hearing from this business and the claim that is still pending from last July is still pending. The customer service at the company says this is in process, but they can give me absolutely no details nor updates. I'm at the mercy of the outcome following their review and I'm being told that will be another ***** days. The lack of customer service and lack of any ability to provide details or escalate this is unacceptable.  The medical service was received 14July of last year and this medical provider is still requiring payment. To put the customer in the middle and responsible for paying out of pocket while this company is still 'processing' a claim that is nearing 3/4 of a year old by a *********** ************ is something that I hope gets attention. This business practice is not putting patients first in any way.

  Business Response

  Date: 05/15/2023

  Hello, 

  We had been in contact with our Member via email in February 2023 to provide a share request determination. 

  Thank you,

  OneShare Health

  Customer Answer

  Date: 05/15/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has got to be a scam. All of my claims are being denied. I have no pre-existing conditions. I call 2-3 times a week and get different excuses each time. I have the majority of the calls recorded and will be sharing them soon, with my experience dealing with OneShare on onesharehealthreviews.com. (I purchased the domain name so I can get the word out). I'm still waiting for Supervisor, Ms. Dorsey, to call me. She must be exhausted since she has been in a meeting for over a month. Based on the reviews, I'm not the only one being scammed. The 5 star reviews do not mention any claims being reimbursed. The enrolling process is very pleasing. Everyone is so nice and polite. Those 5 star posters need to update their experiences with their first claim.

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2022/12/01) */
  Hello,
  
  We have reached out to our Member with a resolution.
  We hope this determination is satisfactory.
  
  Thank you,
  OneShare Health
  
  
  Consumer Response /* (3000, 7, 2022/12/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  There has not been a resolution and I'm not surprised that a OneShare representative is stating that there is. I'm limited to the number of files that I can attach but they will be available on my website onesharehealthreviews.com soon.

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Sharing services was March 2021
  Date of Sickness was October 11, 2021
  Hospitalized October 10, 2021
  Diagnosed October 11, 2021 with IPF Saw in October 26th, 2021 that my IPF was rapid and had maybe 9 months with medication to live or have a lung transplant.
  Company OneShare will not pay for Hospital or Doctors (Pulmonary) because of the Lung disease IPF. This was not pre -existing since I was diagnosed October 11, 2021 and was functioning good until then. I was placed on Oxygen in October 2021 and by December was on 6 liters per minute and in a wheel chair. They have not covered the Hospitalization of over $10,000 or the Doctors that visited me in the hospital, the Doctors amount is $1,546. I have called multiple times from July 18, 2022, August 4th, 2022, August 15, 2022, August 26, 2022, August 31, 2022, September 21, 2022 and October 31, 2022.
  OneShare keeps saying that it is pre-existing to the insurance but is was diagnosed 7 months after policy was taken out. I did tell them I had Prediabetes but I took care of doctor visits and my medications on that and did not ask them to pay but they keep asking for my Endocrinologist diagnosis and information which I gave them again in July18, 2022 as requested for the 3rd time. They will not cover bills and have only returned my call 1 time I request several times for upper management to call me. I have been nice on the phone and the ladies that take my information are extremely professional and courteous but the upper management do not respond and they keep reviewing this for not a year.
  My account number is XXXXXXXXXXX

  Business Response

  Date: 01/31/2023

  Business Response /* (1000, 5, 2022/11/08) */
  Hello,
  
  Our teams have carefully reviewed all files and have come to a determination. This determination has been emailed to the email address we have on file for the member.
  Please contact our team if you have any additional questions.
  
  Thank you,
  OneShare Health

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete scam. Their terms of service are intentionally misleading. They violate countless consumer protection laws under the guise of a 'religious organization'. They do not cover ONE claim including primary care provider visits. When contesting claims, they make the consumers go through insane red tape to attempt to resolve, I feel this is likely aimed at exhausting the consumer to the point of giving into the charges. They usually justify not processing claims under needing to vet 'pre-existing conditions' which is clearly a subjective and broad classification. They have refused several times to explain to me what the criteria for their classification of pre-existing means. In all of my cases there should have been zero need for this.
  
  I am almost 6 months into this 'vetting process' with thousands of dollars hanging over my head after already having paid thousands more in premiums. There is no transparency or accountability to this organization processing claims. Their sales tactics and terms of service are absolutely misleading and even predatory.
  
  This company needs to be stopped from 'providing healthcare' asap. The consumer is not adequately protected or informed about their model and business practices at the cost of THOUSANDS of dollars. The consumer is better off simply paying fines for being uninsured than using this option.

  Business Response

  Date: 01/27/2023

  Business Response /* (1000, 7, 2022/10/28) */
  Hello,
  
  We have reached out to our Member and taken care of this situation. We believe our member is satisfied with the outcome.
  
  Thank you,
  OneShare Health
  
  
  Consumer Response /* (3000, 9, 2022/10/31) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Their handling of my outstanding cases were still ridiculously long and lacking transparency. I still feel terribly misled by their sales department and am still on the hook for thousands in claims for extremely modest reasons.
  
  This is not a truthful company and it is a very predatory business model. I am not satisfied with this company at all and will still suffer financially and emotionally from them.
  
  
  Business Response /* (4000, 11, 2022/11/08) */
  Hello,
  
  We regret to hear that you are not satisfied with our explanation. Please feel free to file an appeal for further review.
  
  Thank you
  OneShare Health