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Business Profile

Loans

Exeter Finance Corp

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Exeter Finance Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 796 total complaints in the last 3 years.
    • 275 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April I called to get an extension I was told I need to pay a little over $300 in order to get the extension I made the minimum payment i was told they would send a request to a supervisor for approval I called back to make a following payment and according to the representative nothing was processed as the previous rep did not do the recorded auth I received no notification no follow up so on my credit report it shows I have 4 late payments even tho I am current and not late I did dispute this as I was advised to do by them and they declined too update it which is not fair as this was not my fault 4 late payments is 100% inaccurate i paid my bill each month but it kept lagging behind due to their error I have no late payments as I was up-to-date on my bill prior and if not the extension change should have covered it any late payment they reported was due to creditor and agent error and they acknowledged it but said I needed to dispute to change it as they have since resolved the extension issue but not my reported late payments should be removed immediately from all reporting agencies such as Equifax Trans Union and Experian

      Business Response

      Date: 10/03/2022

      Business Response /* (1000, 5, 2022/08/17) */
      August 17, 2022

      Better Business Bureau of Metropolitan Dallas, Inc.
      1601 Elm Street
      Ste. 3838
      Dallas, Texas XXXXX

      RE: ******* ***** - Case # XXXXXXXX

      To Whom It *** Concern:

      On August 4, 2022, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ******* ***** ("*****") for the opportunity to address the concerns outlined in the complaint. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response.

      Exeter's records, including recorded phone calls, were reviewed. Exeter is unable to substantiate *****' claim that if a payment of $300.00 was made an extension would be processed as stated in the complaint. On April 27, 2022, ***** acknowledged that the account was not eligible for an extension as one was granted on the account in February 2022. ***** wanted to set up a payment plan that would include a payment of $380.00 to be made on *** 15, 2022. At this time, the Exeter representative explained that due to the account delinquency, payment arrangements could not be set that far out; ***** was advised to call back on *** 1, 2022, to set the payment arrangements.

      Exeter has determined that the information reported to the credit reporting agencies is accurate; therefore, no adjustments are necessary.

      We trust that this answers any questions associated with the complaint. If ***** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at XXX-XXX-XXXX.

      Sincerely,



      Office of the President
      Exeter Finance LLC

    Exeter Finance Corp is NOT a BBB Accredited Business.

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