Information and Alerts
Service Area
- Boerne, TX
- Kerrville, TX
- Bexar County, TX
Important Information
This business is BBB Accredited.
BBB has determined that Onsite Pro Can meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Advertising Review
BBB promotes truth in advertising by contacting advertisers by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints, and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On December 5, 2024, BBB contacted Onsite Pro Can regarding customer testimonials on their website https://onsiteprocan.com. Onsite Pro Can's website advertised testimonials claiming to be from Google reviews and Yelp. BBB was unable to substantiate the testimonials from Google or Yelp and requested substantiation from the business or to discontinue the advertising.
BBB Code of Advertising states that in general, advertising which uses testimonials or endorsements is likely to mislead or confuse if it is not genuine and does not actually represent the current opinion of the endorser.
On February 4, 2025, Onsite Pro Can modified their website substantiating the testimonials from Google and Facebook.
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