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Business Profile

Battery Retail

Batteries Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Retail.

Complaints

This profile includes complaints for Batteries Plus's headquarters and its corporate-owned locations. To view all corporate locations, see

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Batteries Plus has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 28, 2024 I purchased a battery for the 3rd time from batteries plus. The original battery ended up being a bad battery which was replaced and it last less than 2 years. I then returned to the store because my car was not starting and I checked the date of the battery and it had Jan ************************************************************** it was bad. The manager looked it up and said that he could sale me another battery but could not swap it out under the warranty. I ask him how long do batteries last if you say 24 months shouldn't I get the 2 years. He looked up my account and said he would have to call his manager because he saw where I got $60 off my last battery which does not make sense because they person that sold me the battery honored a online price. However they should be honoring the warranty but he stated the warranty is only on the !st battery this does not make sense 2 batteries and neither lasted 2 years. The person that replaced the battery said the battery post was bad. I told him I would go get a new one could he replaced it he said no but if I get it replaced bring the battery back and he will see if the battery is still bad. I did that and went back he said he put the battery on a charger and it was still bad. I believe he just did not want to have to refund me after I had the battery post replaced he then started blaming the dealership and it could be a alternator not know all that had just been taken care of. Why is the warranty not carried over if the battery is replaced and no one told me that when they replaced it last time.

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