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Business Profile

Cell Phones

HI FI Wireless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phones.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On today 3/05/2025 I purchased home internet from the store I have cellular service with.Checked my account when I got home to see they are charging me an additional $16.50. Unhappy with this I went to return what I just purchased 3 hours earlier the same day. I was told that they wouldn't refund all of the money I just paid. I explained to them that if they wouldn't refund my money I would have to sue them. They responded with, sue us we are not going to give you your money. I left the store and came home and contacted my attorney and told him about the situation, and he is working on it. I then called the corporate office and made a complaint with them. And now filing a complaint with you. I just want others to know how this business operates.

    Business Response

    Date: 03/20/2025

    Mr. *** ***** visited our store on March 5, 2025, looking for internet service. One of our associates thoroughly explained how it works, downloaded the application on his phone, connected the device, and demonstrated that the internet was working perfectly. The entire process took ********************************************************************************* the device when they get home.His phone line bill is due on the 13th of each month. We explained that his payment on March 5 covered one month of service, the device, and activation. However, since his phone bill is due on the 13th, the system applied a one-time prorated charge of $16.50 to align both bills to the same due date. This is a standard process for all customers to ensure billing consistency.A few hours later, Mr. ***** returned to the store and, without giving us a chance to explain, began shouting in front of other customers, demanding a full refund and threatening legal action, stating, My lawyer will see you in court. I will own this store. He refused to listen to any explanation and left the employee with no choice but to deny service, as he was using inappropriate language. We have video recordings showing his behavior, including shouting, using offensive language, and throwing items.

    Customer Answer

    Date: 03/25/2025

    I am rejecting this response because:   I was NOT informed about the prorated charge. And I only became aggravated after I was told that they would not refund my money and that's when I raised my voice. I did NOT use inappropriate language only talking in an elevated voice, I also did NOT throw things. My hands were full and I dropped some things at the door, so I welcome their video evidence as I'm NOT a liar. I will never return to this store, and recommend to friends and others that they don't either. I also filed a complaint with their corporate office, which when I did they said that this is not how they expect the stores to operate.

HI FI Wireless is NOT a BBB Accredited Business.

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