We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mortgage Broker

Mr. Cooper
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Mr. Cooper's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mr. Cooper has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.05

    Average of 1,150 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Robert C.

      Date: 08/08/2022

      This company acquired my loan in April and has been a nightmare ever since that happened. I had property damage caused by a tornado. A check was sent to them to endorse and send back to me. They refused to send my check back. So I then told them to apply it to my loan balance. They said okay. Three days later I get a call stating I had to pay my loan off in full within 72 hours. So the next day I wired the balance in full. When I called them back, they couldnt find my insurance payment or my bank wire. I also started receiving default letters dated 5 days after my payoff in full. It took me multiple calls for days to finally get a supervisor that could help. Im still waiting on my escrow funds to be mailed back. I literally have days of phone calls dealing with these people. Ive never dealt with a company like this. I feel bad for people who cant pay off their loan and get rid of this company. This is predatory lending at its worst. Class action lawsuits should be in the near future.

    • Nathannael R

      Date: 08/08/2022

      an issue with taxes was reported April 27. A request was made to pay the taxes that were left by the previous owner and the 100% tax exemption approval from the county and state was provided on that date as well to substantiate that no future taxes will be charged as I am a 100% disabled veteran Not only did mr cooper fail to update the account multiple times.....they have attempted to charged us over 1000 more per month all the while stating my VOC was open and they guaranteed a resolution. it is not 8/8/22, I just got a collections call stating we need to pay. Not only do we need to pay, but the VOC shows it was "resolved", I do not consider a lack of action as resolution. I understand that mr coopers business model requires a multitude of hands to work a problem but once it has been escalated to this degree it is almost expected that someone be assigned to handle this moving forward The "partial payment" has been in suspense with your company for weeks now and even after the multiple calls you have made to my wife. nothing has been resolved.

    • Jen C

      Date: 08/03/2022

      After being on the phone with MrCooper to resolve a payment concern, the advised me to email ResearchIncoming@ mrcooper.com my emails were returned immediately with this message: " Delivery has failed to these recipients or groups: ResearchIncoming@ mrcooper.com The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly." So there mail box is too full to are there that many people with Mr Cooper problems? Do they refer problems to this email and just not check it? I did call back and the associate cold do no more that confirm that I had the email correct. The one that's to full!!!! Very Poor service I hate that I didn't have a choice that my mortgage was sold to this company!!!

    • Dawn G

      Date: 08/02/2022

      I was with another mortgage company for 15 years and never had an issue with them. It was a pleasure having them manage my mortgage. In April, they transferred my mortgage to Rushmore. It has been nothing but a hassle every month! I was put in default twice and they keep trying to get me to modify my loan. I'm beginning to think they are doing this on purpose. Everything about them seems sketchy.

    • Sheryl N

      Date: 08/02/2022

      Horrible since day one with incorrect info and they now have ruined my credit. 1. Their website was not set up in time to make a payment so I mailed it. 2. The will not give you the corporate address or the names of any owners of the company to communicate with 3. I have to call each month to pay because their website has incorrect info 4. Every month I get told I am late when I have proof I have paid. 5. Due to this I paid my taxes and insurance directly to make sure it was correct 6. Now they penalized me for that and dropped my credit score 200 points!!! 7 Too many difference departments and email addresses to communicate too - seems to be a method of service. 8. IMPOSSIBLE to work with Appalling that we do NOT have a choice when the company sells our mortgage, How is THAT legal??? This is NOT the company I CHOSE to do business with, I'm getting an attorney and you should too.

    • ELENA V

      Date: 08/01/2022

      NO STARS!!! HORRIBLE. VERY RUDE. UNPROFESSIONAL. PROVIDING WRONG INFORMATION, DONT KNOW HOW TO GET RID OF THEM. PLEASE HELP

    • Cathy S

      Date: 07/28/2022

      I just had the most crazy "Fight" with this little boy Nathan who worked as a Mr. Cooper representative. When I stated this whole thing was "Ugly" he asked if I had "looked in a mirror lately"... Then told me he could talk to anyone anyway he wanted to. I asked for his supervisor, he refused. What a gross company. The only reason they have business is they buy loans, and force people to deal with this trash. I would NEVER recommend using this company if you have any say in the matter.

    • Tiffany H

      Date: 07/27/2022

      This company took over my loan. All has been ok so far but I'm terrified of the future with them. It's not fair to borrowers to be forced into having a loan with this company. With so many awful reviews I don't understand how they are still in business other then buying other companies out. No one in the right mind would choose this lender after doing some research on them. When we bought our home we had the choice to go with any broker we choose but when they sell our we loose our power of choice. Not fair, not right, not ethical.

    • Robert R

      Date: 07/26/2022

      We paid off our home loan. Now they have been charging us late fees $325 in total. They said they it wasn't certified. So not knowing that, they keep charging us. They suck.

    • Jody L

      Date: 07/21/2022

      They just took over my loan at the beginning for the month. I had a loan through them before and everything was fine. Now, I cannot get an honest answer or help from them. Due to having an account with them before, the online login should work, but does not. I have tried to create a new account, and it will not allow me. I have asked for a new passcode and not receive one. I called and although I was able to get a secure communication notification attempt, still nothing. Even their help service cannot figure out what is wrong. This has been going one for a month with no results other than stress on my part. They take your money, accept your loans, and give you nothing but headaches. In these times, this is the last thing a homeowner needs.

    Mr. Cooper is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.